Troubleshooting - Philips HD3024 User Manual

9 Troubleshooting

If you encounter any problems while using this multi cooker, please check the following before you apply for
assistance.If you cannot resolve the problem, please contact our designated specialised maintenance
department.
Serial
Faults
number
Electric heating plate
does not heat up
1
Electric heating plate
heats up
Electric heating plate
does not heat up
2
Using different foods
or cooking for too
3
long
The food could
burn or will not be
4
able to keep warm
automatically.
Food (congee) overflow
5
Causes
The multi cooker is not
connected to the power
supply
1.Indicator light wiring is loose
2.Indicator light is damaged
1.Internal wiring is loose
2.Heating element is burnt out
1.Rice has not had long enough to cook
2.Electric heating plate is distorted
3.Inner pot is misshapen
4.Inner pot is installed incorrectly, leaving a gap.
5.Dirt between the inner pot and the heating
plate
1.Instructions about the cooking button and
lever should be complied with completely.
2.Magnet fails to limit the
temperature
3.Keep-warm element burns out or has a
loose connection
1.Steam valve installed incorrectly
2.Steam valve is misshapen or blocked by dirt
3.Thermostat on lid not working correctly
Solutions
Check that the power switch, fuse plugs and sockets
and power supply lead are all in good working
condition, and that the plug is connected properly
Contact the designated maintenance department for
repair
Contact the designated maintenance department for
repair
1.Cook the rice to your liking Slightly misshapen
equipment can be corrected using fine sandpaper.
Severely misshapen equipment should be sent to
the maintenance department to be replaced.
2.Contact the designated maintenance department
to replace the pot
3.Gently rotate the inner pot to the correct position
4.Clean with fine sandpaper
Contact the designated maintenance department for
repair
1.Install according to the instructions in the manual
2.Clean or remove dirt as required
3.Contact the designated maintenance department
for repair
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