Frequently Asked Questions - Philips 4000 Series User Manual

8 Frequently
asked
questions
My Bluetooth headphones does not turn
on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphones.
How to reset pairing.
Reset headphones with holding 5sec on
volume + and volume – button together
while headphones has been turned on.
Blue and white light ash alternately in
pairing mode after reset complete.
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see 'Technical data').
The volume level of the headphones is too
low.
Some Bluetooth devices cannot link the
volume level with the headphones
through volume sync. In this case, you
have to adjust the volume on your
Bluetooth device independently to
achieve an appropriate volume level.
The Bluetooth device cannot nd the
headphones.
• The headphones may be connected to
a previously paired device. Turn o
the connected device or move it out
of range.
• Pairing may have been reset or the
headphones has been previously
paired with another device. Pair the
headphones with the Bluetooth
device again as described in the user
manual. (see 'Pair the headphones
with your Bluetooth devices at the rst
time' on page 6).
My Bluetooth headphones is connected to
a Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
• Charge your headphones.
For further support, visit www.philips.com/support.