SkyBell HD Troubleshooting

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SkyBell HD

Device Troubleshooting

Common Device Troubleshooting Questions

1. What color is the LED?

2. Is the LED blinking or solid?

3. How quickly is the LED blinking? Is there a pattern?

4. What are your wireless speeds (upload)?

5. Are you using a door chime? If so, is it an analog or digital chime? Ding-dong or melody?

6. If you have a digital door chime, do you have a digital doorbell adapter?

7. Are you using a transformer? How old? Have you checked the voltage with a voltage reader?

8. If you are not using a transformer or door chime, is a resistor being used?

9. What ﬁrmware version is installed?

10. What router do you have? Is this a dual band router? Have you separated the bands? Can the router broadcast with the wireless

mode B/G/N or B/G?

Table of Contents

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Page 1 SkyBell HD Device Troubleshooting Common Device Troubleshooting Questions 1. What color is the LED? 2. Is the LED blinking or solid? 3. How quickly is the LED blinking? Is there a pattern? 4. What are your wireless speeds (upload)? 5. Are you using a door chime? If so, is it an analog or digital chime? Ding-dong or melody? 6.
Page 2 If the customer has a non-digital/manual (ding-dong) chime, open the SkyBell app and go to the device settings menu. Conﬁrm that the "digital door chime" is toggled to the "oﬀ" position. If it was toggled to the on position, please wait a couple of minutes after turning it oﬀ then press the SkyBell button to conﬁrm that the 2 plungers in the chime hit their plates normally and the buzzing has disappeared.
Page 3 Stuck solid Yellow = SkyBell is stuck in powering up/booting up mode Remove SkyBell from the wall and disconnect from power Wait 60 seconds after the LED lights go out Reconnect SkyBell to power If SkyBell again stays a solid yellow for more than 5 minutes contact our Technical Support team...
Page 4 Hard Reset - Hold the SkyBell LED (main button) down for approximately one (1) minute. The SkyBell will rapidly blink green and then blink Red/Green. Have the customer continue holding the button until the LED goes from rapidly blinking blue to rapidly...