Fault Removal; General Information; Error Messages In Multiwin - Analytik Jena multi EA 4000 Operating Manual

9

Fault removal

9.1

General information

For fault analysis it is possible to record log files. The recording of log files should be ena-
bled after consultation with the Analytik Jena AG service department for specific faults.
The storage location for the log files can be defined via the menu E
tab F
AULT ANALYSIS
The default storage locations for the multiWin® specific log files multiWin_Exception.log and
multiWin_trace.log are

in Windows XP:
C:\Documents and settings\All Users\Application data\ajIDC\multiWin\

in Windows Vista/Windows 7:
C:\ProgramData\ajIDC\multiWin\
Default storage locations for the device-specific log files multiWin_ERROR.log (recoding is
always enabled by default), multiWin_Comm.log and multiWin_Flow.log are

in Windows XP:
C:\Documents and settings\All Users\Application data\ajIDC\multiWin\..\device num-
ber

in Windows Vista:
C:\ProgramData\ajIDC\multiWin\...\device number
IMPORTANT
If faults cannot be remedied by the customer, the Analytik Jena AG service department must
always be informed. This also applies for the repeated occurrence of individual faults.
For the fault diagnosis the respective files must be sent by email to the Analytik Jena AG
service department.
9.2

Error messages in multiWin

1
multi EA 4000
.
Error message
No reply from firmware!
Cause
control module and basic device
not switched on
control module not connected to
PC
incorrect interface selected on
PC
Version 01.16
XTRAS
Remedy
−
switch on control module and basic
device
−
check connection between control
module and PC
−
check connected interface on PC
−
if necessary select different interface
in multiWin via the menu item E
I
NTERFACE
−
initialize
Fault removal
/
CONFIGURATION
/
XTRAS
103