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Problem
No AQUALAB 3 available
in the app when trying to
take reading.
AQUALAB 3 indicator light
is red.
4.4 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email:
support.food@metergroup.com
sales.food@metergroup.com
support.skala@metergroup.com
Phone:
+1.509.332.5601
Fax:
+1.509.332.5158
Website:
metergroup.com
AQUALAB 3
Table 6 Troubleshooting the AQUALAB 3 System
Possible Solutions
Make sure the AQUALAB 3 is properly connected to all wires and the
power indicator is in the ON position.
Make sure the NEXUS is properly connected to all wires and the
power indicator light is ON.
Make sure the iPad and NEXUS are connected to the same local area
network (LAN).
Figure 99 No available instruments
Disconnect and reconnect the NEXUS and the AQUALAB 3 to reboot
them. Wait a few minutes for the NEXUS to reestablish an Ethernet
connection.
If the AQUALAB 3 still does not appear, contact
Instrument needs to be calibrated. Contact
more information.
Figure 100 No NEXUSES found
82
Customer
Support.
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