Brother MFC-J825DW Basic User's Manual
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Brother MFC-J825DW Basic User's Manual

Brother printer user manual
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BASIC USER'S GUIDE
MFC-J825DW
MFC-J835DW
Version A
USA/CAN

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  • Page 1 BASIC USER’S GUIDE MFC-J825DW MFC-J835DW Version A USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada only Visa and MasterCard are accepted.
  • Page 5 Telephone Line Cord Basic User’s Guide ® CD ROM for Windows & Mac Item BP60MPLTR (USA only) BP60ML (USA only) BP60PL100 (USA only) LG3077001 (USA only) LX8249001 (English for USA and Canada) LX8249002 (French for Canada) LX8265001 (MFC-J825DW) LX8291001 (MFC-J835DW)

  • Page 6: Notice - Disclaimer Of Warranties (Usa And Canada)

    SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS...

  • Page 7: Compilation And Publication Notice

    Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 8 Follow these instructions for Printing, Scanning, Network Scanning, PhotoCapture Center™, Remote Setup, PC-Fax, Disc Print, Web Services (Scan), and using the Brother ControlCenter utility. This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

  • Page 9: Table Of Contents

    Symbols and conventions used in the documentation ...1 Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary ...2 Viewing Documentation...2 Accessing Brother Support (Windows Accessing Brother Support (Macintosh) ...5 Control panel overview ...6 LCD Touchscreen...8 Status LED ...9 Basic Operations ...9 Loading paper Loading paper and other print media...10...
  • Page 10 Multi-line connections (PBX) ...42 External and extension telephones...42 Connecting an external or extension telephone ...42 Using external and extension telephones...43 Using a non-Brother cordless external telephone ...43 Using remote codes...43 Dialing and storing numbers How to dial ...45 Manual dialing ...45 Speed Dialing ...45...
  • Page 11 Error animation ... 75 Transferring your faxes or Fax Journal report ... 75 Document jam ... 76 Printer jam or paper jam ... 77 Disc Jam ...83 Troubleshooting ... 86 If you are having difficulty with your machine ... 86 Dial Tone ...96...
  • Page 12 Entering Text ...122 Inserting spaces ...122 Making corrections ...122 Repeating letters ...122 Specifications General ...123 Print media...125 Fax ...126 Copy ...127 PhotoCapture Center™ ...128 PictBridge ...129 Scanner ...130 Printer ...131 Interfaces ...132 Computer requirements ...133 Consumable items ...134 Network (LAN) ...135 Index...
  • Page 13 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup IMPORTANT NOTE Memory storage Volume Settings Automatic Daylight Saving Time Sleep Mode LCD screen Mode Timer Security features...

  • Page 15: General Information

    General information Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation.

  • Page 16: Accessing The Advanced User's Guide, Software User's Guide, Network User's Guide, And Network Glossary

    If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below: Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive. Note If the Brother screen does not appear...

  • Page 17: How To Find Network Setup Instructions

    PaperPort™12SE application. Presto! PageManager User’s Guide (Macintosh users) Note Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang.dmg  The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application. General information...

  • Page 18: Accessing Brother Support (Windows ® )

    Shop Online (Canada).  For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.  To visit our Web site for genuine Brother Supplies ® (http://www.brother.com/original/), click Supplies Information.  To access the Brother CreativeCenter (http://www.brother.com/creativecenter/)

  • Page 19: Accessing Brother Support (Macintosh)

    To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.  To visit our Web site for genuine Brother Supplies (http://www.brother.com/original/), click Supplies Information. General information...

  • Page 20: Control Panel Overview

    Chapter 1 Control panel overview The MFC-J825DW and MFC-J835DW have the same control panel keys. 1 Mode keys:  Lets you access FAX mode.  SCAN Lets you access SCAN mode.  COPY Lets you access COPY mode.  PHOTO Lets you access PHOTO mode.
  • Page 21 To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times. Note Most of the illustrations in this User’s Guide show the MFC-J825DW.

  • Page 22: Lcd Touchscreen

    Lets you print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™. (uuSoftware User’s Guide: Printing on a Disc) 10 Web Lets you connect the Brother machine to an internet service. For details uuWeb Connect Guide. 11 New Fax When Fax Preview is set to On, you can see how many new faxes you have received.

  • Page 23: Status Led

    Status LED When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read or written to, the status LED blinks. When the machine is in Sleep Mode, the status LED will be off.

  • Page 24: Loading Paper

    Loading paper Loading paper and other print media Note To print on Photo (4"  6") or Photo L (3.5"  5") paper, you must use the photo bypass tray. (See Loading photo paper uu page 14.) Load only one size of paper and one type of paper in the paper tray at any one time.
  • Page 25 Note When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray. Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure that the paper is not curled or wrinkled.
  • Page 26 Chapter 2 Gently adjust the paper side guides (1) to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper. Close the output paper tray cover. Slowly push the paper tray completely into the machine.

  • Page 27: Loading Envelopes And Postcards

    Loading envelopes and postcards About envelopes  Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m  Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes.

  • Page 28: Loading Photo Paper

    Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration. Select Reverse Print in the printer driver’s dialog box, and then adjust the size and margin in your application.
  • Page 29 Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. Put the photo paper into the photo bypass tray and gently adjust the paper side guides to the paper. Make sure the paper side guides touch the sides of the paper.
  • Page 30 Chapter 2 When you have finished printing photos return the photo bypass tray to the Normal printing position. If you do not, you will get a No Paper Fed error when you use Letter or Legal size paper. Squeeze the blue photo bypass tray release button (1) using your right index finger and thumb and pull the photo bypass tray back until it clicks (2).

  • Page 31: Printable Area

    Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on. uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh) Cut Sheet Paper...

  • Page 32: Paper Settings

    General Setup. Press General Setup. Press a or b to display Paper Type. Press Paper Type. Press Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency. Press Stop/Exit. Note The machine ejects paper with printed surfaces face up onto the paper tray at the front of the machine.

  • Page 33: Acceptable Paper And Other Print Media

    Paper Type setting of the machine’s menu. (See Paper Type uu page 18.)  When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 34: Handling And Using Print Media

    Chapter 2 Handling and using print media  Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.  Avoid touching the shiny (coated) side of photo paper. Load photo paper with the shiny side facing down.

  • Page 35: Choosing The Right Print Media

    8 1/2  11 in. (215.9  279.4 mm) – 8.3  11.7 in. (210  297 mm) 8 1/2  14 in. (215.9  355.6 mm) – 5.8  8.3 in. (148  210 mm) Loading paper Usage Copy Photo Printer Capture – – – – – User Defined –...

  • Page 36: Paper Weight, Thickness And Capacity

    For Photo 4"  6" paper and Photo L 3.5"  5" paper, use the photo bypass tray (in USA) or the photo paper tray (in Canada). (See Loading photo paper uu page 14.) BP71 69 lb (260 g/m ) paper is especially designed for Brother inkjet machines. Thickness 3 to 6 mil (0.08 to 0.15 mm) 3 to 10 mil (0.08 to 0.25 mm)

  • Page 37: Loading Documents

    Loading documents How to load documents You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 15 pages each sheet individually. Use 24 lb (90 g/m paper and always fan the pages before placing them in the ADF.

  • Page 38: Using The Scanner Glass

    Chapter 3 Adjust the paper guides (1) to fit the width of your document. Place your document, face down, top edge first in the ADF underneath the guides until the LCD screen shows ADF Ready and you feel it touch the feed rollers.

  • Page 39: Unscannable Area

    IMPORTANT If you are scanning a book or thick document, DO NOT slam the cover down or press on it. Unscannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1)

  • Page 40: Sending A Fax

    Sending a fax How to send a fax The following steps show how to send a fax. When the machine is idle, the date and time appear on the LCD. When you want to send a fax, or change fax send or receive settings, press the key to illuminate it in blue.
  • Page 41 You can change the following fax sending settings. Press FAX and then press d or c to scroll through the fax settings. When the setting you want is displayed, press it and choose your option. (Basic User’s Guide) For details about changing the following fax sending settings, see pages 28 to ...

  • Page 42: Stop Faxing

    Chapter 4 Stop faxing To stop faxing, press Stop/Exit. Setting scanner glass size for faxing When documents are A4 size, you need to set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing. Press (FAX).

  • Page 43: Transmission Verification Report

    Press Black Start. The machine starts scanning the document and the outgoing fax appears on the LCD. When the fax is displayed, press Menu on the Touchscreen and the following buttons will appear. Press the button you want to use to perform an operation. Button Description Enlarge the fax.

  • Page 44: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
  • Page 45 To set the receive mode follow the instructions below: Press Menu. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Receive Mode. Press Receive Mode. Press Fax Only, Fax/Tel, External TAD or Manual. Press Stop/Exit.

  • Page 46: Using Receive Modes

    Chapter 5 Using Receive Modes Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay uu page 33.) Fax Only Fax Only mode will automatically answer every call as a fax call.

  • Page 47: Receive Mode Settings

    Receive Mode settings Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the ring delay setting of 4 rings.

  • Page 48: Easy Receive

    Chapter 5 Easy Receive If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.
  • Page 49 Using Fax Preview When you receive a fax, you will see a pop-up message on the LCD. (For example: New Fax:01 Press [Fax Preview]) Press Fax Preview. The LCD will display the new fax list. Note You can also see your old fax list by pressing the Old Fax tab on the LCD.

  • Page 50: Turning Off Fax Preview

    Chapter 5 How to print a fax Press Fax Preview. Press the fax you want to view. Press (Print).  If the fax is multiple pages, go to step d.  If the fax is a single page it will start printing.

  • Page 51: Telephone Services And External Devices

    Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to...

  • Page 52: Distinctive Ring

    Chapter 6 Distinctive Ring Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term “Distinctive Ring,” but...

  • Page 53: Registering The Distinctive Ring Pattern

    Manual and you cannot change it to another receive mode while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring number and will not interfere when your main telephone number is called.

  • Page 54: Connecting An External Tad (Telephone Answering Device)

    Chapter 6 Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones.

  • Page 55: Connections

    Connections The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). Plug the telephone line cord from the telephone wall jack into the jack labeled LINE.

  • Page 56: Multi-Line Connections (Pbx)

    Chapter 6 Multi-line connections (PBX) We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls.

  • Page 57: Using External And Extension Telephones

    Telephone services and external devices Using a non-Brother cordless external telephone If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

  • Page 58: Changing The Remote Codes

    Chapter 6 Changing the remote codes The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1. If you want to, you can replace them with your own codes. Press Menu. Press a or b to display Fax. Press Fax.

  • Page 59: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Manual dialing Press all of the digits of the fax or telephone number. Speed Dialing Press Or, you can press (FAX) and then press Speed Dial. Press the number you want to call. You can also display the numbers in alphabetical order by pressing on LCD.

  • Page 60: Storing Numbers

    Chapter 7 Storing numbers You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadcasting faxes. When you dial a Quick Dial number, the LCD shows the number. Note If you lose electrical power, the Quick Dial numbers that are in the memory will not be lost.

  • Page 61: Changing Speed Dial Names Or Numbers

    Changing Speed Dial names or numbers You can change or delete a Speed Dial name or number that has already been stored. Press Press More. Do one of the following: Press Change to edit the names or  numbers.  Press Delete to delete all information in a Speed Dial location.

  • Page 62: Making Copies

    Making copies How to copy The following steps show the basic copy operation. When you want to make a copy, press (COPY) to illuminate it in blue.  Make sure you are in COPY mode.  The LCD shows: 1 No. of Copies Press the number box (1) and enter the number of copies you want.

  • Page 63: Copy Settings

    Enter the number of copies you want. Press d or c to display Paper Type. Press Paper Type. Press Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency. If you do not want to change additional settings, press Black Start or Color Start.

  • Page 64: Photocapture Center™: Printing Photos From A Memory Card Or Usb Flash Memory Drive

    User’s Guide: Remote Setup & PhotoCapture Center™ (Macintosh) Using a memory card or USB Flash memory drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD, SDHC,...

  • Page 65: Getting Started

    PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Getting started Firmly put a memory card or USB Flash memory drive into the proper slot. 1 USB Flash memory drive 2 Memory card slot Slot Compatible memory cards Upper slot Lower slot IMPORTANT...
  • Page 66 Chapter 9 IMPORTANT DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage to the machine. Status LED When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

  • Page 67: Print Images

    PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Print Images View Photos You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD.

  • Page 68: Photocapture Center™ Print Settings

    Chapter 9 PhotoCapture Center™ print settings You can change the print settings for the next printing. These settings are temporary, and the machine returns to its default settings 3 minutes after printing, unless you have set the Mode Timer to 2 minutes or less. (uuAdvanced User’s Guide: Mode Timer) Note You can save the print settings you use...
  • Page 69 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Press to Media. Do one of the following:  To change the quality, press d or c to display Quality. Press Quality and choose Color 100 dpi, Color 200 dpi, Color 300 dpi, Color 600 dpi, B/W 100 dpi,...

  • Page 70: How To Print From A Computer

    User’s Guide: Printing ® (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh) Install the Brother printer driver on the CD-ROM. (uuQuick Setup Guide) From your application, choose the Print command. Choose the name of your machine in the Print dialog box and click Preferences.

  • Page 71: How To Scan To A Computer

    Image  Web Service (Web Services Scan) (Macintosh users) This function is available after you download and install Presto! PageManager from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg ® Windows users only. (uuSoftware User’s Guide: Using Web Services for scanning on your network ®...

  • Page 72: Scanning Using A Scanner Driver

    Chapter 11 Scanning using a scanner driver uuSoftware User’s Guide: Scanning a document using the TWAIN driver ® (Windows uuSoftware User’s Guide: Scanning a document using the WIA driver (Windows uuSoftware User’s Guide: Scanning a document using the TWAIN driver (Macintosh) uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X...

  • Page 73: How To Print On A Disc (Cd/Dvd/Bd)

    How to print on a Disc (CD/DVD/BD) Overview Your Brother machine can print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™. There are three ways to print on printable media:  Printing by copying You can copy the image of an existing disc...
  • Page 74 Chapter 12 Make sure that there is over 4 in. (10 cm) of free space behind the machine. 1 4 in. (10 cm) Firmly place a printable disc on the Disc Tray. Note • Make sure the disc is placed print side face up onto the Disc Tray.

  • Page 75: A Routine Maintenance

    If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned. IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges.
  • Page 76 Press the lock release lever as shown to release the cartridge for the color indicated on the LCD. Remove the cartridge from the machine. Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.
  • Page 77 Gently push the back of the ink cartridge marked “PUSH” until it clicks, and then close the ink cartridge cover. The machine will automatically reset the ink dot counter. Note • If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it was a brand new one (for example, Did You Change For each new cartridge you installed,...

  • Page 78: Cleaning And Checking The Machine

    Cleaning and checking the machine Cleaning the scanner Unplug the machine from the AC power outlet. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

  • Page 79: Cleaning The Print Head

    Note If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved call Brother Customer Service.

  • Page 80: Checking The Print Alignment

    If ink is still missing, call Brother Customer Service. (See Brother numbers uu page i.) IMPORTANT DO NOT touch the print head. Touching...

  • Page 81: Troubleshooting

    You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

  • Page 82: Cannot Detect

    Cause You installed a new ink cartridge too Cannot Detect quickly and the machine did not detect If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. An ink cartridge is not installed properly.
  • Page 83 Error Message Cause The disc jammed while printing. Disc Jam [Rear] The Disc Tray is not inserted into the Disc Tray did not Disc Guide. Feed There is not enough space behind the Disc Tray hits at machine for the Disc Tray to feed. The the back Disc Tray was automatically ejected from the front of the machine.

  • Page 84: Ink Absorber Full

    The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.

  • Page 85: No Ink Cartridge

    Troubleshooting Action The ink absorber box or flushing box will need to be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers uu page i.) Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print.

  • Page 86: Not Registered

    Color Start. (See Loading paper and other print media uu page 10.) Remove the jammed paper by following the steps in Printer jam or paper jam uu page 77. If this error occurs often during duplex copy or duplex print, the paper feed rollers may be stained with ink.

  • Page 87: Out Of Memory

    Error Message Cause The machine's memory is full. Out of Memory The memory card or USB Flash memory drive you are using does not have enough free space to scan the document. Paper is jammed in the machine. Paper Jam [Front] Paper Jam [Front,Rear] Paper is jammed in the machine.

  • Page 88: Wrong Paper Size

    Please Disconnect connected to the USB direct interface. USB Device. For more information, visit us at http://solutions.brother.com/. A color ink cartridge has been installed Wrong Ink Color in the Black ink cartridge position. The Paper Size setting does not Wrong Paper Size match the size of paper in the tray.

  • Page 89: Error Animation

    Error animation Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go backward. Transferring your faxes or Fax Journal report If the LCD shows: ...

  • Page 90: Document Jam

    Transferring the Fax Journal report to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setup Guide: Set your Station ID) Press Stop/Exit to interrupt the error temporarily. Press Menu. Press a or b to display Service.

  • Page 91: Printer Jam Or Paper Jam

    Pull the jammed document out to the left. Close the document cover. Press Stop/Exit. Printer jam or paper jam Take out the jammed paper depending on where it is jammed in the machine. Paper is jammed at the front of the...
  • Page 92 Pull out the jammed paper (1). Lift the Jam Clear flap, and remove the jammed paper. Push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks, and then unfold the paper support flap.
  • Page 93 Pull the jammed paper out of the machine. Close the Jam Clear Cover. Make sure the cover is closed properly. Re-connect the power cord. Troubleshooting Paper is jammed at the front and back of the machine If the LCD shows Paper Jam [Front,Rear], follow these steps: Unplug the machine from the AC power...
  • Page 94 Lift the Jam Clear flap, and remove the jammed paper. Open the Jam Clear Cover (1) at the back of the machine. Pull the jammed paper out of the machine. Close the Jam Clear Cover. Make sure the cover is closed properly. Using both hands, grasp the plastic tabs on both sides of the machine and lift the scanner cover (1) to the open position.

  • Page 95: Additional Paper Jam Clear Operations

    IMPORTANT • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. • If the print head is in the right corner as shown in the illustration, you cannot move it.
  • Page 96 Open the Disc Guide. Using both hands, grasp the plastic tabs on both sides of the machine and lift the scanner cover (1) to the open position. Move the print head (if necessary) to take out any paper remaining in this area.

  • Page 97: Disc Jam

    Close the Disc Guide. Using both hands, grasp the plastic tabs on both sides of the machine and gently close the scanner cover. Push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks, and then unfold the paper support flap.
  • Page 98 Disc Tray is jammed at the back of the machine If the LCD shows Disc Jam [Rear], follow these steps: Unplug the machine from the AC power outlet. Make sure there is enough space behind the machine for removing the Disc Tray.
  • Page 99 Using both hands, grasp the plastic tabs on both sides of the machine and gently close the scanner cover. Close the Disc Guide. Re-connect the power cord. Troubleshooting...

  • Page 100: Troubleshooting

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 101 Make sure that your ink cartridges are fresh. The following may cause ink to clog:  The expiration date written on the cartridge package has passed. (Genuine Brother Innobella™ ink cartridges stay usable for up to two years if kept in their original packaging.) ...
  • Page 102 True2Life™ will not work. Use at least 24 bit color data with the True2Life™ feature. When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 103: Printing Received Faxes

    Printing (continued) Difficulty Ink is smudged or running when using glossy photo paper. When printing a disc, the Disc Tray becomes dirty. Printing Received Faxes Difficulty Condensed print and white streaks across the page or the top and bottom of sentences are cut off. Vertical black lines when receiving.

  • Page 104: Receiving Faxes

    If your Brother machine is on a line with the Distinctive Ring subscriber service, please see Distinctive Ring uu page 38. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.
  • Page 105 Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) uu page 40.) Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.

  • Page 106: Sending Faxes

    Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says “RESULT:NG”. Sent faxes are blank. Poor fax send quality. Vertical black lines when sending. Handling Incoming Calls Difficulty The machine “hears” a voice as a CNG Tone. Sending a fax call to the machine. Suggestions Check all line cord connections.

  • Page 107: Scanning Difficulties

    Reposition the document and try again. Suggestions Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in PaperPort™12SE with OCR, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.

  • Page 108: Photocapture Center™ Difficulties

    CD-ROM supplied with your machine. (uuQuick Setup Guide) Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned on and connected to your computer. This will allow you to access all the functions of FaceFilter Studio.
  • Page 109 (Windows users) If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh users) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

  • Page 110: Dial Tone

    Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).  Normal sets the modem speed at 14,400 bps.

  • Page 111: Machine Information

     Faxes in memory 3 All Settings You can restore all settings to their factory defaults. Brother strongly recommends performing this procedure before handing over or disposing of the machine. Note Unplug the interface cable before you choose Network or All Settings.

  • Page 112: Menu And Features

    Menu and features On-screen programming Your machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your...

  • Page 113: Menu Table

    The factory settings are shown in Bold with an asterisk. Level3 Options — 0 Sec 30 Secs 1 Min 2 Mins* 5 Mins — Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency — Letter* Legal 4"x6" Ring Med* High Beeper...
  • Page 114 Level1 Level2 General Setup Auto Daylight (Continued) LCD Settings Sleep Mode Setup Receive See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options — Off* Backlight Light* Dark Dim Timer 10 Secs 20 Secs 30 Secs* —...
  • Page 115 Level1 Level2 Setup Receive (Continued) (Continued) Report Setting Print Fax Remote Access Remaining Jobs See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options Auto Reduction Memory Receive Off* Fax Forward Paging Fax Storage PC Fax Receive Transmission On+Image...
  • Page 116 Level1 Level2 Miscellaneous (Continued) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options — Mem Security Distinctive Off* Set (On) — Area Code (USA only) Descriptions Page Prohibits most functions except receiving faxes into memory.

  • Page 117: Network Menu

    Network menu Level1 Level2 Level3 Network Wired LAN TCP/IP See Network User’s Guide. The factory settings are shown in Bold with an asterisk. Level4 Options Descriptions Choose the BOOT Method Auto* BOOT method Static that best suits your needs. RARP BOOTP DHCP [000-255].
  • Page 118 Level1 Level2 Level3 Network Wired LAN Ethernet (Continued) (Continued) MAC Address WLAN TCP/IP See Network User’s Guide. The factory settings are shown in Bold with an asterisk. Level4 Options Descriptions — Chooses the Auto* Ethernet link 100B-FD mode. 100B-HD 10B-FD 10B-HD —...
  • Page 119 Level1 Level2 Level3 Network WLAN TCP/IP (Continued) (Continued) (Continued) Setup Wizard WPS/AOSS WPS w/PIN Code WLAN Status MAC Address Web Connect Proxy Settings settings — Network I/F See Network User’s Guide. The factory settings are shown in Bold with an asterisk. Level4 Options Descriptions...
  • Page 120 Level1 Level2 Level3 — Network Network Reset (Continued) See Network User’s Guide. The factory settings are shown in Bold with an asterisk. Menu (continued) Level1 Level2 Print Reports Transmission Quick Dial Fax Journal User Settings Network Config — WLAN Report Caller ID hist.
  • Page 121 Level1 Level2 Initial Setup Compatibility (Continued) Reset Local Language (USA only) Local Language (Canada only) Disc Print Alignment See Advanced User’s Guide. See Quick Setup Guide. See Software User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options —...
  • Page 122 FAX ( Level1 Level2 Call History Outgoing Call Caller ID hist. — Speed Dial — Fax Resolution — Contrast — Volume (Appears after pressing Hook) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options —...
  • Page 123 Level1 Level2 Advanced Broadcasting Settings Preview Delayed Fax Batch TX Real Time TX Polled TX Polling RX Overseas Mode Glass ScanSize — Set New Default — Factory Reset See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options —...
  • Page 124 SCAN ( Level1 Option1 — to File to Media (when Quality a memory card or USB Flash memory drive is inserted) File Type File Name Auto Crop Set New Default Factory Reset See Software User’s Guide. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 125 — to Email — to OCR (Available after Presto! PageManager is downloaded for Macintosh users. See Accessing Brother Support (Macintosh) uu page 5.) — to Image Web Service Scan (Appears when Scan for E-mail you install a Web Scan for OCR...
  • Page 126 See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options — Fast Normal* Best — Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency — Letter* Legal 4"x6" — — — 198% 4"x6"iA4 186% 4"x6"iLTR...
  • Page 127 Level1 Level2 — Density — Stack/Sort — Page Layout Duplex Copy Off* — Advanced Settings Favorite Store Settings Rename See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options — Light Dark — Stack* Sort —...

  • Page 128: Watermark Copy Settings

    Watermark Copy Settings Option1 Option2 Edit Template Text Position Size Angle Transparency Color See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Option3 Option4 — CONFIDENTIAL* DRAFT COPY Pattern Small Medium* Large -90 -45* 0 +45...
  • Page 129 Option1 Option2 Use Image Scan (Set watermark document and press Start.) Media (Select image from media) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Option3 Option4 Transparency Position Pattern Size Small Medium* Large Angle -90...
  • Page 130 PHOTO ( Level1 Level2 View Photo(s) (Print All Photos) (Slide Show) Enhance Photo Enhance Trim See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options See the print settings in the following table. (Auto Correct) See the print settings in the following table.

  • Page 131: Print Settings

    Option1 Option2 Print Quality Normal (Does not appear Photo* when DPOF Print is chosen.) Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy* Paper Size 4"x6"* 5"x7" Letter Brightness Dark Light (Does not appear when Enhance is chosen.)
  • Page 132 Option1 Option2 Contrast (Does not appear when Enhance is chosen.) True2Life (Does not appear Off* when Enhance is chosen.) Cropping Borderless Print Date (Does not appear Off* when DPOF Print is chosen.) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Option3 Option4 —...

  • Page 133: Speed Dial

    Option1 Option2 Set New Default Print Quality Paper Type Paper Size Brightness Contrast True2Life Cropping Borderless Print Date — Factory Reset See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Speed Dial ( Level1 Level2 Speed Dial Send a fax More...

  • Page 134: Call History

    Call History ( Level1 Level2 Call History Outgoing Call Caller ID hist. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Fax Preview Level1 Level2 — Fax Preview The factory settings are shown in Bold with an asterisk. Ink ( Level1 Level2...
  • Page 135 Disc Level1 Level2 Disc Copy from disc Copy from photo Print from card See Software User’s Guide. The factory settings are shown in Bold with an asterisk. Level3 Options — — — — — — Menu and features Descriptions Page You can print on printable media, including CD-R/RW, DVD-R/RW...

  • Page 136: Entering Text

    Entering Text When you are setting certain menu selections, you may need to enter text into the machine. Press to cycle between letters, numbers and special characters. By pressing the proper button repeatedly, you can access the character you want. Inserting spaces To enter a space, press to choose special characters, then press the space button...

  • Page 137: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Print Head Memory Capacity LCD (Liquid Crystal Display) Power Source Power Consumption Measured diagonally. Measured when the machine is connected to the USB interface.

  • Page 138: Adf (Automatic Document Feeder)

    Dimensions Weight Noise Temperature Humidity ADF (automatic document feeder) Document Size Noise depends on printing conditions. Using standard 17 lb to 24 lb paper. Using either BP60MPLTR or XEROX4200 20 lb paper, temperature 68 - 78.8 F (20 - 26 C), humidity 40 - 50% without condensation.

  • Page 139: Print Media

    Print media Paper Input Paper Tray  Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper  Paper Size: Letter, Legal, Executive, A4, A5, A6, Envelopes (commercial No.10, DL, C5, Monarch), Photo 4"  6", Photo 2L 5"  7", Index Card 5"...

  • Page 140: Fax

    Compatibility Modem Speed Scanning Width Printing Width Gray Scale Resolution Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception “Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. ITU-T Super Group 3 Automatic Fallback 33,600 bps...

  • Page 141: Copy

    Copy Color/Black Copy Width Multiple Copies Enlarge/Reduce Resolution Duplex (2-sided) Yes/Yes Max. 8.26 in. (210 mm) Stacks/Sorts up to 99 pages 25% to 400% (in increments of 1%) Prints up to 1200  1200 dpi  Paper Type: Plain paper ...

  • Page 142: Photocapture Center

    PhotoCapture Center™ Compatible Media Resolution File Extension (Media Format) (Image Format) Color Enhancement Photo Enhance Number of Files Folder Borderless Memory cards, adapters and USB Flash memory drive are not included. USB 2.0 Standard USB Mass Storage standard from 16 MB to 32 GB Support format: FAT12/FAT16/FAT32/exFAT Progressive JPEG format is not supported.

  • Page 143: Pictbridge

    PictBridge Compatibility Interface Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. USB direct interface Specifications...

  • Page 144: Scanner

    XP in this User’s Guide includes Windows XP Professional x64 Edition. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows (resolution up to 19200 ...

  • Page 145: Printer

    When the Borderless feature is set to On. See Paper type and size for each operation uu page 21. When printing on letter size paper. For detailed specifications visit http://www.brother.com/. Up to 1200  6000 dpi 8.26 in. [8.5 in. (borderless) Letter, A4, A6, Photo 4"...

  • Page 146: Interfaces

    Interfaces Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). Use an Ethernet UTP cable category 5 or greater. Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 147: Computer Requirements

    Mac OS X 10.6.x Removable Disk Conditions: For WIA, 1200  1200 resolution. Brother Scanner Utility enables to enhance up to 19200  19200 dpi. Third party USB ports are not supported. PC Fax supports black and white only. PaperPort™12SE supports Windows...

  • Page 148: Consumable Items

    For more information about the replacement consumables, visit us at www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 149: Network (Lan)

    WPA2-PSK (AES) Setup Support Utility AOSS™ See the Computer Requirements chart on page 133. If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. Network Management Specifications ®...

  • Page 150: Index

    See Software User's Guide. Automatic fax receive ...30 Easy Receive ...34 Brother accessories and supplies ... ii Brother numbers ... i CreativeCenter ...4 Customer Service ... i FAQs (frequently asked questions) ... i Notice-Disclaimer ... iv product support ... i service centers ...
  • Page 151 Fax codes changing ...44 Fax Receive Code ... 34 Telephone Answer Code ...43 using ...43 Fax, from PC See Software User's Guide. Fax, stand-alone receiving ...30 difficulties ... 89 Easy Receive ...34 F/T Ring Time, setting ...33 Fax Preview ... 34 from extension telephone ...43 from external telephone ...43 Ring Delay, setting ...33...
  • Page 152 Paper ... 19 capacity ...22 loading ... 10 loading envelopes and postcards ...13 loading photo paper ...14 printable area ...17 size ...18 size of document ...23 type ... 18 PaperPort™12SE with OCR See Software User's Guide. See also Help in the PaperPort™12SE application. Personalized Ring ...38 Photo Bypass Tray (USA) ...14 Photo Paper Tray (Canada) ...14...
  • Page 153 TAD (telephone answering device), external ... 30 connecting ... 40 receive mode ...30 recording OGM ...41 Teen Ring ...37 Telephone line connections ...41 difficulties ...89 interference / VoIP ...96 multi-line (PBX) ...42 Text, entering ...122 Transferring your faxes or Fax Journal report ...75 Transparencies ...
  • Page 154 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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