General Troubleshooting - i-SENS CareSens N Plus BT Manual

This error message may appear when the
wrong blood glucose test strip is used.
For use with CareSens N test strips only.
> Repeat the test with a CareSens N test strip.
There is a problem with the meter.
> Do not use the meter. Contact Customer
Service: 1-800-429-5001 (9 am–9 pm EST,
Monday–Saturday). At all other times or in case of
emergency, contact your healthcare professional
or emergency medical response.
There is a problem with Bluetooth communication.
> Contact Customer Service: 1-800-429-5001
(9 am–9 pm EST, Monday–Saturday). At all other
times or in case of emergency, contact your
healthcare professional or emergency medical
response.
An electronic error occurred during the test.
> Repeat the test with a new test strip. If the error
message persists, contact Customer Service:
1-800-429-5001 (9 am–9 pm EST, Monday–
Saturday). At all other times or in case of
emergency, contact your healthcare professional
or emergency medical response.
Note: If the error messages persist, please contact Customer
Service: 1-800-429-5001 (9 am–9 pm EST, Monday–Saturday).
At all other times or in case of emergency, contact your
healthcare professional or emergency medical response.
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General Troubleshooting

Problem
• Check whether the test strip is
inserted with the contact bars
facing up. Check if the strip has
The display is blank
been inserted completely into
even after inserting
the test strip port.
a test strip.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the '+' side facing up.
• Replace the batteries.
• Check if the confirmation window is
The test does not
filled completely.
start even after
applying the blood
• Repeat the test after inserting a new
sample to the strip.
test strip.
• Repeat the test after inserting a new
The test result does
test strip.
not match the way
• Check the expiration date of the test
you feel
strip.
• Perform control solution test.
Note:
If the problem is not resolved, please contact Customer
Service: 1-800-429-5001 (9 am–9 pm EST, Monday–Saturday).
At all other times or in case of emergency, contact your
healthcare professional or emergency medical response.
Troubleshooting
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