iDirect iQ Desktop+ Installation, Support, And Maintenance Manual
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iDirect iQ Desktop+ Installation, Support, And Maintenance Manual

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iQ Desktop+ Satellite Router Installation, Support, and Maintenance
Guide
Installation, Support, and
Maintenance Guide
iQ Desktop+ Satellite Router
July 1, 2019

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  • Page 1 iQ Desktop+ Satellite Router Installation, Support, and Maintenance Guide Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router July 1, 2019...
  • Page 2 TAC Contact Information: Phone: 703.648.8151 ~ Email: tac@idirect.net ~ Web site: support.idirect.net iDirect Government™, created in 2007, is a wholly owned subsidiary of iDirect and was formed to better serve the U.S. government and defense communities. Company Web site: www.idirectgov.com ~ Main Phone: 703.648.8118...
  • Page 3 Revision History The following table shows all revisions for this document. To determine if this is the latest revision, check the TAC Web site at http://tac.idirect.net. Revision Date Updates July 01, 2019 Initial release of the document. Installation, Support, and Maintenance Guide...
  • Page 4 Revision History Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 5: Table Of Contents

    Contents About ............ix Intended Audience .
  • Page 6 4.3 Unpacking iDirect Equipment ........15...
  • Page 7 Figures Figure 1-1. iQ Desktop+ Satellite Router........1 Figure 3-1.
  • Page 8 Tables Table 2-1. Mechanical and Environmental Specifications..........3 Table 2-2. Power Specifications ................5 Table 2-3. RF Specifications ................. 5 Table 3-1. iQ Desktop+ Satellite Router Front Panel LED Descriptions ....... 8 Table 3-2. iQ Desktop+ Satellite Router Rear Panel Connector Descriptions ....... 10 Table 3-3.

  • Page 9: About

    Intended Audience This manual is intended for use by the VSAT (Very Small Aperture Terminal) equipment installer, System Engineer, and Network Operator responsible for maintaining the iDirect Network. Only qualified service personnel should install the iQ Desktop Satellite Router. Familiarity with cabling and wiring practices is beneficial.

  • Page 10: Document Set

    Appendix A, Acronyms and Abbreviations. Document Set The following iDirect documents are available at TAC and contain information relevant to installing and using iDirect satellite network software and equipment. Refer to Getting Help on page x for TAC access information.

  • Page 11: Warranty, Rohs, Weee, Declaration Of Conformity

    Send comments to: • iDirect: techpubs@idirect.net • iDirect Government: techpubs@idirectgov.com For sales or product purchasing information contact iDirect Corporate Sales at the following telephone number or e-mail address: • Telephone: (703) 648.8000 • E-mail: sales@idirect.net Warranty, RoHS, WEEE, Declaration of Conformity...
  • Page 12 About Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 13: Introduction

    1 Introduction The iQ Desktop+ is iDirect’s next-generation DVB-S2/DVB-S2X remote based on a common, future-proof hardware with software-defined architecture for maximum flexibility and expansion. The iQ Desktop+ is highly scalable and can be upgraded to higher capabilities and additional features as network size and performance demands grow over time.This chapter contains the following sections: •...

  • Page 14: Power Supply Option

    Power Supply Option Power Supply Option The iQ Desktop+ Satellite Router is available with the following power supply configurations: • Option 1: 100-240 VAC Single Phase to 24 VDC, 65 W • Option 2: 100-240 VAC Single Phase to 24 VDC, 90 W •...

  • Page 15: Specifications

    2 Specifications This chapter describes the mechanical, environmental, power, RF specifications for the iQ Desktop Satellite Router, and contains the following sections: • Section 2.1, Mechanical and Environmental Specifications on page 3 • Section 2.2, Power Specifications on page 5 •...
  • Page 16 Mechanical and Environmental Specifications Table 2-1. Mechanical and Environmental Specifications (continued) Category Description Temperature Gradient Operational 1.0° C per minute Storage 1.0° C per minute Relative Humidity Operational 10 to 90%, non-condensing Storage 5 to 95%, non-condensing Altitude Operational ≤ 10,000 ft (3,048 m) Storage ≤...

  • Page 17: Power Specifications

    Power Specifications Power Specifications The iQ Desktop Satellite Router power specifications are listed in Table 2-2. Table 2-2. Power Specifications Category Description Power Supply Input Voltage Range Option 1: 100-240 VAC Single Phase to 24 VDC, 65 W and Power Option 2: 100-240 VAC Single Phase to 24 VDC, 90 W Option 3: 65 W DC Power Supply Frequency...
  • Page 18 RF Specifications Table 2-3. RF Specifications (continued) Category Description Frequency Range Transmit 950 - 2400 MHz Receive 950 - 2150 MHz RF Power Transmit Pmax of +0 dBm to Pmin of -35 dBm Receive Max composite wide band receive level: a) Symbol rates ≤...

  • Page 19: Interfaces

    3 Interfaces This chapter describes the iQ Desktop+ Satellite Router physical interfaces and LEDs, and contains the following sections: • Section 3.1, iQ Desktop+ Satellite Router Front LEDs on page 8 • Section 3.2, iQ Desktop+ Front Panel LED Status Descriptions on page 8 •...

  • Page 20: Iq Desktop+ Satellite Router Front Leds

    iQ Desktop+ Satellite Router Front LEDs iQ Desktop+ Satellite Router Front LEDs The iQ Desktop+ Satellite Router front panel is shown in Figure 3-1. Figure 3-1. iQ Desktop+ Satellite Router Front Panel LED Display NOTE: The descriptions of the LEDs may vary between iDX Software Releases. Check the release specific Terminal WUI User Guide, and Release Notes for details.
  • Page 21 iQ Desktop+ Front Panel LED Status Descriptions Table 3-1. iQ Desktop+ Satellite Router Front Panel LED Descriptions (continued) Label Signal Color/Type Definition Solid Green Downstream carrier configured, demodulator and NCR locked to downstream carrier Indicates the state of the transmitter Solid Amber Transmitter is disabled 1 second flashing...

  • Page 22: Iq Desktop+ Satellite Router Rear Panel Description

    iQ Desktop+ Satellite Router Rear Panel Description iQ Desktop+ Satellite Router Rear Panel Description The iQ Desktop+ Satellite Router rear panel is shown in Figure 3-2 and defined in Table 3-2 on page Figure 3-2. Rear Panel Description Table 3-2. iQ Desktop+ Satellite Router Rear Panel Connector Descriptions Callout Label Interface Definition and Connector Type...

  • Page 23: Table 3-3. Iq Desktop+ Front Panel Leds During Over-Current

    Detecting a Tx IFL Over-current Condition Table 3-3. iQ Desktop+ Front Panel LEDs During Over-current Remote Status BUC Supply LNB Supply Label Signal Color/Type In-network (Normal Green (Solid) operation) STAT Green (Solid) Green (Solid) Green (Solid) Green (Solid) Tx IFL Over-current Green (Solid) condition Detected (will remain in this...
  • Page 24 Detecting a Tx IFL Over-current Condition Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 25: Installation

    Section 4.1, Installation Steps at a Glance on page 13 • Section 4.2, Tools and Supplies Required for Installation on page 15 • Section 4.3, Unpacking iDirect Equipment on page 15 • Section 4.4, Components Typically Included in an Order on page 16 •...

  • Page 26: Installation Checklist

    Installation Checklist 1. Unpack the router according to the unpacking instructions in Section 4.3, Unpacking iDirect Equipment on page 2. Account for all components for the installation. A typical list is given in Section 4.4, Components Typically Included in an Order on page 3.

  • Page 27: Tools And Supplies Required For Installation

    Inspect all shipping containers • If any damage or other signs of mishandling are evident, inform the carrier and either iDirect or the reseller • Remove the tape and any exterior covering from the box lid Save the iQ Desktop+ Satellite Router shipping boxes after unpacking the system. These boxes will be needed in the event of moving or shipping the system in the future.

  • Page 28: Components Typically Included In An Order

    Installation with AC Power Supply (Option 1 and 2) Perform the steps below with an AC power supply: NOTE: iDirect recommends that the chassis be powered from a low noise, low transient AC power source. 1. Connect the AC power cord.

  • Page 29: Installing With Dc Power Supply (Option 3)

    Refer to the Terminal WUI User Guide for the release of software installed on the system and for instructions. To download the guide, go to http:\\tac.idirect.net and click Satellite Routers. Using the iQ Desktop+ Satellite Router Change the PC’s Ethernet cable from the Management port ETH 2 to the Data port ETH 1.

  • Page 30: Commissioning The Iq Desktop+ In Dvb-S2 Mode

    Commissioning the iQ Desktop+ in DVB-S2 Mode Commissioning the iQ Desktop+ in DVB-S2 Mode To commission the iQ Desktop+ in DVB-S2 mode, follow the steps below: 1. Remove the iQ Desktop+ from the box. 2. Upload the software using the Terminal WUI. For information on how to upload the software, see the Software and Configuration section in the Terminal WUI User Guide.

  • Page 31: Maintenance

    5 Maintenance This chapter describes the required maintenance procedures for the correct functioning of the iQ Desktop+ Satellite Router. This chapter contains the following sections: • Section 5.1, Safety Guidelines to Observe During Servicing on page 19 • Section 5.2, Maintaining the iQ Desktop+ Satellite Router on page 20 •...

  • Page 32: Maintaining The Iq Desktop+ Satellite Router

    Troubleshooting the iQ Desktop+ Router Table 5-1 describes the most common iQ Desktop+ Satellite Router troubleshooting events and actions to take. Consult with the iDirect TAC when considering a reset. Reset functions are described in Section D.1, Level 0 Reset on page 37.

  • Page 33: Repacking The Iq Desktop+ Satellite Router

    For warranty service, obtain a Return Material Authorization (RMA) number from the reseller or iDirect prior to shipping. Direct customers of iDirect, may contact the iDirect TAC directly to obtain an RMA number and shipping instructions. Follow the shipping instructions, complete the RMA form, and attach the form to the outside of the shipping box.
  • Page 34 Repacking the iQ Desktop+ Satellite Router Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 35: Appendix A Tools Needed

    Appendix A Tools Needed Figure A-1 Table A-1 specify recommended tools and supplies for a typical installation. Additional tools and equipment may be required to install related equipment and cables. Test equipment may be required to check signal, power levels, and communication links. Figure A-1.
  • Page 36 Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 37: Appendix B Cable Preparation

    Use high quality coaxial outdoor cable to connect the iQ Desktop+ Satellite Router to the Outdoor Unit (ODU) equipment. iDirect recommends that a solid copper center conductor, coaxial cable be used with a minimum of 60% + 40% braid and double foil shield to connect the...

  • Page 38: Figure B-1. Coax Cable Cutting Technique

    Coax Cable Preparation • Co-channel Interference – If signals at the same frequency are carried on long, parallel runs of coaxial cable (for example, in cable trays, or riser) interference can occur between the signals • Higher quality cable helps to prevent this with better shielding •...

  • Page 39: Figure B-2. Cutting Technique For Removing Foil In The Braid

    Coax Cable Preparation 2. Remove the jacket material and foam insulation according to the length defined under Length A in Table B-1. For RG-6, use a two-step Coax Stripper such as the LC-CST 1257 from Paladin Tools. Table B-1. Coax Trim Dimensions Length A Length B Length C...

  • Page 40: Figure B-3. Procedure To Cut The Quad Shield Cable

    Coax Cable Preparation Figure B-3. Procedure to Cut the Quad Shield Cable 5. Flare the inner, outer braids and the outer foil shield only. Do not flare the inner foil shield (last foil around dielectric). 6. (If using a coax stripper, skip this step.) Being careful not to cut into the copper of the center conductor, remove the foil and cut the dielectric to the length shown under Length B in Table B-1 on page...

  • Page 41: Figure B-4. Attaching The Compression Fitting F-Type Connector

    Coax Cable Preparation NOTE: Since the RG-11 connector has a built-in center pin, ensure that the coax center pin makes contact to the internal seizing pin of the connector. Refer to Figure B-4. Figure B-4. Attaching the Compression fitting F-type Connector 9.

  • Page 42: Ethernet Port Pinouts

    Ethernet Port Pinouts Ethernet Port Pinouts The iQ Desktop+ Satellite Router is capable of Universal Cable Recognition or auto-MIDX (auto- sensing) and will connect to a PC with the straight through Ethernet cable for using the user interface. ETH 2 port is the recommended port to connect the Ethernet cable to the Ethernet port on the PC running the user interface.

  • Page 43: Straight Through And Crossover Rj-45 Cables

    Ethernet Port Pinouts B.2.2 Straight Through and Crossover RJ-45 Cables To confirm the RJ-45 cable type, hold the cable ends as depicted in Figure B-7. The sequence of the colored wires should be as follows: • Straight through — The colored wires are in the same sequence at both ends of the cable •...
  • Page 44 Ethernet Port Pinouts Installation, Support, and Maintenance Guide iQ Desktop+ Satellite Router...

  • Page 45: Appendix C Dc Power Supply Installation

    Appendix C DC Power Supply Installation This appendix describes the installation of the DC power supply wiring for the iQ Desktop+, Option 2. A summary of the parts are listed in Table C-1. Follow the at a glance instructions in Figure C-1and for detailed instructions in Table...

  • Page 46: Figure C-1. Dc-Dc Power Supply Assembly At A Glance

    Table C-1. iQ Desktop+ DC Power Module Connector Parts Name Description Diagram or Reference Included in kit, P/N Phoenix Terminal block plug 1754465 Cable Entry Housing Cable Entry Housing Strain Strain Relief and Relief and Cable Tie, included Cable Tie in kit, P/N 1803947, and cable Figure C-1.
  • Page 47 Table C-2. Power Module Power Cable Installation Instructions Detail Step Instructions Diagram Loosen the three screws on the terminal block plug . Insert DC (-), DC (+), and ground wires into the corresponding terminals of the DC terminal block plug. Fasten securely.
  • Page 48 Table C-2. Power Module Power Cable Installation Instructions Detail Step Instructions Diagram Insert the finished terminal block plug, with the cable entry housing, into the terminal block header in the power supply. Installation, Support, and Maintenance Guide Evolution X1 Satellite Router...

  • Page 49: Appendix D Iq Desktop+ Satellite Router Reset

    Satellite Router Reset The iQ Desktop+ Satellite Router has two types of reset functions: Level 0, and Level 1. Each type has a different effect on the router. Contact the iDirect TAC center for more information. NOTE: Refer to the Terminal WUI User Guide for more information. It is good practice to clear browser history, and turn off Web page caching, before accessing the user interface.
  • Page 50 Level 1 Reset • Intended for recovery of modem, only, and new options file, configuration, and software must be loaded • Router boots with factory default image (default options file, software, and passwords), access to Terminal WUI is available at the Management port ETH 2 at 192.168.0.1 •...
  • Page 52 13861 Sunrise Valley Drive, Suite 300 Herndon, VA 20171-6126 +1 703.648.8000 +1 866.345.0983 www.idirect.net Advancing a Connected World...

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