Troubleshooting - WaterVue 19 User Manual

Area
Problem
No red standby light on TV
Power
Standby light stuck on red
Standby light green; no picture
DTV - No signal
DTV - interference on screen
Signal/
Input
HDMI - No signal
USB - Media cannot be played
Smart screen not moving
with buttons
No sound - Speakers
Audio
No sound - external speakers

Troubleshooting

No Potential Cause
Power supply not receiving/
giving power
Remote not emitting signal
Power supply not receiving/
giving power
1 Not tuned in with channels
2 Aerial problem
Caused by equipment around
the aerial
1 No signal received from source
2 Source emitting 4K signal
File format not compatible
Stuck in mouse mode
1
Sound trying to route to external
2
speakers
No signal between TV and
external speakers
Check connection between power
lead and PSU - green light should
Try new battery in the remote
Check connection between power
lead and PSU - green light should
Auto-tune using DTV
Auto-search in menu
Try TV on another aerial in a
different location - if it picks up
channels, likely an issue with the
location of the bathroom aerial
Move aerial to different position
away from any power cabling
Check connection on TV
Scale down resolution from source
to 1920x1080 (1080p)
Change file format and attempt
Press blue button on remote to
toggle mouse mode off to use
Mute Try mute button on remote
Disconnect audio out/
Check audio connection at
Solution
be visible on PSU
be solid on PSU
and source
to play
menu
earphone port
either end
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