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Nexxtender HOME User Manual

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HOME
A Nexxtender Solution
U s e r M a n u a l
T1
EN

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Summary of Contents for Nexxtender HOME

  • Page 1 HOME A Nexxtender Solution U s e r M a n u a l...

  • Page 2: Table Of Contents

    Contents Introduction .............................1   D etails about the device, its function and its purpose  Definition of symbols..........................1 Safety instructions..........................1 Limitation of liability..........................2 Copyright..............................2 Device description ..........................3   D escription of the device, with parts, technical data, and available options ...
  • Page 3 Impact of Warranty Coverage on the (Remaining) Warranty Period..........28 Procedure to Exercise Rights under this Powerdale Limited Factory Warranty......28 Final Validity............................29 Applicable Law and Place of Jurisdiction..................29 Troubleshooting Home ......................... 30 Registration solutions.......................... 30 I cannot register the device......................30 Bluetooth Pairing solutions.........................
  • Page 4 My electrical protections activate when I plug in the charging cable........33 The current transformer is disconnected................... 34 The regulation does not work properly..................35 The power supply cable is too loose..................35 Charging is interrupted (LED turns off)..................36 Charging is interrupted (LED turns red)..................36 Unexpected behaviour during charging..................37 Synchronisation solutions........................

  • Page 5: Introduction

    Never use the product with humid or wet hands or tools. Do not lean on, stack anything on top of, or hang anything from the holder or from the cables leading to the Home holder. Avoid too much traction on the cables.

  • Page 6: Limitation Of Liability

    The product is not intended for use by young children or any person not capable of assessing the risks. Do not allow children to play on or with this device. Do not apply force when reattaching the charging connector to the Home holder. Limitation of liability...

  • Page 7: Device Description

    Device description Product overview The Home is a charging solution to easily and safely charge an electric vehicle at home, while optimising charging speed and available power. Home set-up Home Type 1...
  • Page 8 Adapts to the user's behaviour for increased safety The Home will automatically adapt to behaviour of the users to give you peace of mind. You do not need to take the charging process into account when switching on other household appliances. The device will take all sources of electricity consumption into consideration and adapt to keep charging the vehicle, while always keeping household appliances running.

  • Page 9: Box Content

    Simply swipe a badge to start charging when the connector is plugged in. Box content The Home box contains the following: The Type 1 Home package contains: 1. The Home device. 2. The Type 1 holder for the connector, to insert the connector when the device is not in use.

  • Page 10: Main Device Parts

    5. Three current transformers (CT) + RJ45 connector Used for building energy measurement and connected to the adaptor. The adaptor provides a RJ45 interface that connects to the Home. 6. Two RFID badges, ready to be configured and suitable to be attached to a key chain.

  • Page 11: Technical Data

    Technical data FEATURES Charging points Access mode RFID reader or via the Nexxtmove Nexxtmove app (compatible with Android 5.0 and higher & iOS 8 and higher) Memory Data back-up based on an average of one charging session/day: Up to one month of charging sessions and up to one week of measure­ ments and events Metering Integrated Class 1...

  • Page 12: Certificates

    IEC 62335: 2008, Circuit breakers – Switched protective earth portable residual current devices for class I and battery powered vehicle applications IEC 60309-1:1999, Plugs, socket-outlets and couplers for industrial purposes – Part 1: General requirements Mechanical data The mechanical dimensions and cover placement of the Home.
  • Page 14 Figure 13: Exploded view 1. Housing 2. Internal cover (translucent) 3. External cover 4. Terminal block 5. Ethernet port (external meter connector) 6. Digital input for load management...

  • Page 15: Smart Charging Options

    This is the fastest charging mode, that at the same time guarantees a secure supply to all household appliances. In Max Mode, the Home dynamically charges any electric vehicle with power from the grid plus local production , minus what is already consumed by the building (microwave, dishwasher, oven, washing machine...).
  • Page 16 This is the most economical charging mode using either the surplus of local production (during daytime), or the cheaper night/weekend tariff. In Eco Mode, the Home charges the electrical vehicle with power from the grid (when the cheaper night/weekend tariff applies) plus local production minus what is already consumed by the building. This charging option is optimised ecologically and economically.

  • Page 17: Led Light Codes

    Do not configure Configure Eco Mode with specific time slots for fast charging. LED light codes The LED lights on the external cover provide you with information on the current state of the Home. State Glowing slow Charging - Slow Glowing fast Charging –...
  • Page 18 State Solid orange Error (Communication) Orange Blinking Error (RFU White Solid white Firmware upgrade Reserved for Future Use...

  • Page 19: How To Start

    Tap Download. Result: Downloading will start. Sign up and register Context: To create a new user account and register the Home: 1. Open the Nexxtmove app. 2. Tap user. 3. Choose the language of choice and tap Next.. 4. Read the Terms and Conditions & Privacy Policy and select the checkbox next to 'I have read and agree to the terms of service'.

  • Page 20: Sign In

    Figure 16: Example of serial number Tip: You can also scan the QR code on the right side of the sticker. Enter a bank account number (IBAN). Optional: 10. Tap Save to finish the registration process after checking the summary. Sign in Context: If you have already used the app or previously created an account on the cloud platform, you...
  • Page 21 Result: The device is now paired to the phone via Bluetooth, and ready to synchronise data.

  • Page 22: Daily Use

    If this is not the case, contact your installer to correctly do so. Context: The complete initial set-up of the Home is performed by the installer. The driver can always adapt the following basic settings: Activate app as a key.

  • Page 23: Badges

    Start a charge with a badge. Charge Start a charge in open mode Before you begin: Make sure the Home is configured to open access. See: Basic settings (on page 18). Important: Open access mode is not compatible with other charging methods.

  • Page 24: Start A Charge With The App

    This access method uses the app as a key. You have 30 seconds to connect the charging cable. 1. Plug in the charging cable. 2. Pass by the Home with the phone within a few meters. Result: The phone is detected through Bluetooth.

  • Page 25: Stop A Charge

    Stop a charge Context: 1. Stop by removing the cable: a. Unlock the car. b. Remove the charging cable and plug the connector back into the holder. Result: The charging session is stopped. You can Synchronise the data (on page 21) with the app.

  • Page 26: Update The Software

    (on page Update the software Context: Updates for the Home will be installed via the Bluetooth connection of the smartphone. For the best user experience and optimal safety, always download the latest version of the software. 1. In the My devices panel, select the device you want to update.

  • Page 27: Maintenance, Cleaning And Disposal

    Maintenance, cleaning and disposal The Home does not require maintenance when used as prescribed. We advise you to check regularly for potential visible damage. If damage is found, do not use the device and contact your installer. Cleaning If you wish to clean the device, use a damp cloth. Avoid cleaning agents with solvents and do not expose to flammable or harsh chemicals or vapours.

  • Page 28: Powerdale Product Limited Factory Warranty

    New devices of the following Product Types: Nexxtender Mobile (Black) Type 1, Nexxtender Mobile (Black) Type 2, Nexxtender Mobile Red (Package), Nexxtender Wallbox Base Single / Dual, Nexxtender Wallbox Advance Single / Dual, Nexxtender Pole Base Single / Dual, Nexxtender Pole Advance Single / Dual, Nexxtender Home, Protection Box Wall Dual, NexxtGEM, Nexxtender Cluster, Nexxtender Direct, Nexxtender Access Terminal;...

  • Page 29: Geographic Scope Of Application

    The factory warranty period begins when the device is first used by or for the first warranty claimant or 6 months after the said device has been shipped by or for the account of Powerdale, whichever date comes first. The validity of this Powerdale Limited Factory Warranty requires that the device must be: 1.
  • Page 30 Replaced with a device of equivalent value with regard to product type and age, or Repaired on-site by Powerdale or a service partner appointed by Powerdale (when Powerdale reasonably concludes that the geographical area in which the system is operated is deemed too risky to render on-site services, Powerdale’s obligations to render these services for said area are suspended for the period in which such risk is reasonably deemed to exist), or Repaired at Powerdale’s premises by Powerdale or a service partner appointed by Powerdale, or...

  • Page 31: Warranty Exclusions

    As required by Powerdale, the warranty claimant must return the defective device at its own risk in a packaging that is suitable for its transportation to an address defined by Powerdale that will be located within the same country that the replacement device is shipped from. Return items will not be accepted without a valid RDO (Reparation &...

  • Page 32: Impact Of Warranty Coverage On The (Remaining) Warranty Period

    Incorrect use or inappropriate operation (including, but not limited to, improper on- and off-switching and power/current/voltage modulation by third-party software), Force majeure, examples including, but not limited to: overvoltage, lighting strikes, floods, fires, earthquakes, storm damage and pest damage. The items below are expressly not covered by this Powerdale Limited Factory Warranty: All items not originally sold by Powerdale including, but not limited to, installed cables, Current Transformers (CT), Voltage Transformers (VT), and communications devices.

  • Page 33: Final Validity

    Powerdale will first attempt to assist the warranty claimant in resolving minor issues over the telephone or via email. If it is determined that the issue cannot be resolved that way and that Powerdale chooses not to repair the device on-site, Powerdale will issue a Repair & Demo Order (RDO) code and will contact you to arrange the delivery of the replacement product.

  • Page 34: Troubleshooting Home

    Troubleshooting Home Registration solutions I cannot register the device Situation As a driver trying to set up the Home, I cannot register the device on the app. Cause You are unable to find the serial number (SN) of the device. Remedy 1.
  • Page 35 Other possible cause Another smartphone is already connected to the Home device. Remedy Make sure to disable all other Bluetooth signals from other smartphones around the Home during the pairing process. 1. Go to the Bluetooth settings on your smartphone.

  • Page 36: Charging Solutions

    2. For Apple devices: a. Go to Settings > Privacy > Location servivces b. Turn on Location services. c. Scroll down through the list of apps and select the Nexxtender app. d. Enable the location Always 3. For Android devices: a. Go to Settings >...

  • Page 37: I Cannot Charge With My Badge

    My electrical protections activate when I plug in the charging cable Situation Plugging the Home charging cable into the electric vehicle activates the circuit breaker and shuts down the power of (part of) the installation. Attention: The electrical installation must always ensure 6A minimum following standards.

  • Page 38: The Current Transformer Is Disconnected

    The current transformer is disconnected Situation The energy measurements from the CT is not connected to the Home via a LAN cable. As a result, the regulation cannot calculate the maximum power available for the electric car in real time (see: Installation...

  • Page 39: The Regulation Does Not Work Properly

    In 3x230V (without neutral) grid configuration, the power cable L2 is not connected to the Neutral of the Home. Remedy Reattach the cables for the Home, but now with L2 on neutral of the device (corresponding to the grid topology). Other possible cause The configuration Neutral/without Neutral is not set correctly.

  • Page 40: Charging Is Interrupted (Led Turns Off)

    1. Unplug the connector from the car. Result: The LED turns green again. 2. Plug the connector back into the car. Other possible cause The cabling of the Home has not been done according to the correct grid connection type.

  • Page 41: Unexpected Behaviour During Charging

    Remedy 1. Turn off the Home device. 2. Cable the Home with the right grid connection (see: Grid connection type (on page 3. Turn the device back on. 4. Configure the right grid connection type via the Nexxtender Installer app (see: Device configuration (on page 5.

  • Page 42: I Don't See The Live Data As A Driver

    I don't see the live data as a driver Situation As a driver using the Home, I don't see the live data. These are real time data that are shown in the app. Possible cause The app needs a refresh in order to display the most up-to-date data.

  • Page 43: Other Solutions

    Remedies See: Stuck at second step: Bluetooth (on page See: (on page See: (on page See: I don't see the live data as a driver (on page 38) Other possible cause The IBAN is incorrect or missing. Remedy Check if the IBAN is entered (correctly) in your driver profile. Other possible cause Payment processing is still ongoing.

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