Samsung UE49NU7172U Service Manual
  1. Manuals
  2. Brands
  3. Samsung Manuals
  4. UHD TV
  5. UE49NU7172U
  6. Service manual

Samsung UE49NU7172U Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

SERVICE
UE**NU7172U
UHD TV
Project
Chassis : UWX80
Model
UHD TV
: UNU7100X
: UE49NU7172U
UE55NU7172U
UE58NU7172U
UE65NU7172U
UE75NU7172U
Manual
Contents
1. Precautions
2. Product specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. Wiring Diagram

Advertisement

Table of Contents
loading

Related Manuals for Samsung UE49NU7172U

Summary of Contents for Samsung UE49NU7172U

  • Page 1 UHD TV Project : UNU7100X Chassis : UWX80 Model : UE49NU7172U UE55NU7172U UE58NU7172U UE65NU7172U UE75NU7172U SERVICE Manual UHD TV Contents 1. Precautions 2. Product specifications 3. Disassembly and Reassembly 4. Troubleshooting 5. Wiring Diagram UE**NU7172U...

  • Page 2: Table Of Contents

    Contents 1. Precautions ........................1-1 1-1. Safety Precautions ........................1-1 1-1-1. Warnings ..........................1-1 1-1-2. Servicing the LED TV ......................1-1 1-1-3. Fire and Shock Hazard ......................1-1 1-1-4. Product Safety Notices....................1-2 1-2. Servicing Precautions ......................... 1-3 1-2-1. General Servicing Precautions ..................1-3 1-3.
  • Page 3 4-10. LED Indicator Test ........................4-48 4-10-1. Diagnostic Methods - Flashing Symptom Codes ..........4-48 4-11. Updating the TV’s Software ....................4-49 4-11-1. By USB ..........................4-49 4-11-2. By Online ........................4-49 4-11-3. Stanby mode upgrade(Off/On) ..................4-49 5. Wiring Diagram ........................ 5-1 5-1. Wiring Diagram ..........................5-1 5-2.
  • Page 4 This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2018 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable All rights reserved. International and/or domestic law. Printed in Korea...

  • Page 5: Precautions

    1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.

  • Page 6: Product Safety Notices

    1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identified by on schematics and parts lists.

  • Page 7: Servicing Precautions

    1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.

  • Page 8: Static Electricity Precautions

    1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.

  • Page 9: Installation Precautions

    1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.

  • Page 10: Product Specifications

    2. Product specifications 2. Product Specifications 2-1. Product information Model UE**NU7172U Front View * W : Width H : High D : Depth Detail View Color Front : CHARCOAL BLACK / Stand : SHADOW BLACK Body 1102.8 x 637.8 x 59.7 mm 49"...
  • Page 11 2. Product specifications Model UE**NU7172U Without Stand 13.2 kg 49" With Stand 13.5 kg Without Stand 17.3 kg 55" With Stand 17.7 kg Without Stand 20.2 kg Weight 58" With Stand 20.5 kg Without Stand 25.0 kg 65" With Stand 25.5 kg Without Stand 37.0 kg...

  • Page 12: Product Specification

    Micro Dimming UHD Dimming Auto Depth Enhancer Contrast Enhancer Auto Motion Plus Film Mode Natural Mode Support Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Voice Interaction Samsung SMART TV Smart...
  • Page 13 2. Product specifications Item UE49NU7172UXXH Smart Service TV Plus Yes (GB,FR,DE,ES,IT) Web Browser SmartThings App Support SmartThings Universal Guide YES (GB/FR/DE/IT/ES ONLY) Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Bluetooth Low Energy WiFi Direct TV Sound to Mobile...
  • Page 14 2. Product specifications Item UE49NU7172UXXH Design Slim Type Slim Front Color Charcoal Black Light Effect (Deco) Stand Type Simple Luminus Swivel (Left/Right) Additional Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode Processor Quad-Core Voice guide&Learn menu screen(UK English, German, French, Spanish, Italian, Dutch, Polish, Danish, Swedish, Finnish, Norwegian, Portuguese, Russian(only...
  • Page 15 2. Product specifications Item UE49NU7172UXXH Power Power Supply AC220-240V 50/60Hz Power Consumption (Max) 140 W...
  • Page 16 Natural Mode Support Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Voice Interaction Samsung SMART TV Smart TV Plus Yes (GB,FR,DE,ES,IT) Web Browser SmartThings App Support SmartThings Universal Guide YES (GB/FR/DE/IT/ES ONLY)
  • Page 17 2. Product specifications Item UE55NU7172UXXH Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Tuner/Broadcasting Digital Broadcasting DVB-T2CS2 Analog Tuner 2 Tuner CI (Common Interface) CI+(1.4)
  • Page 18 2. Product specifications Item UE55NU7172UXXH Additional Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode Processor Quad-Core Voice guide&Learn menu screen(UK English, German, French, Spanish, Italian, Dutch, Polish, Danish, Swedish, Finnish, Norwegian, Portuguese, Russian(only when connecting to Network in EE,LV,LT))/ Enlarge/ High contrast/ Learn Accessibility TV Remote(UK English, German, French,...
  • Page 19 Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Voice Interaction Samsung SMART TV Smart TV Plus Yes (GB,FR,DE,ES,IT) Web Browser SmartThings App Support SmartThings Universal Guide YES (GB/FR/DE/IT/ES ONLY) 2-10...
  • Page 20 2. Product specifications Item UE58NU7179UXZG Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Tuner/Broadcasting Digital Broadcasting DVB-T2CS2 Analog Tuner 2 Tuner CI (Common Interface) CI+(1.4)
  • Page 21 2. Product specifications Item UE58NU7179UXZG Additional Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode Processor Quad-Core Voice guide&Learn menu screen(UK English, German, French, Spanish, Italian, Dutch, Polish, Danish, Swedish, Finnish, Norwegian, Portuguese, Russian(only when connecting to Network in EE,LV,LT))/ Enlarge/ High contrast/ Learn Accessibility TV Remote(UK English, German, French,...
  • Page 22 Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Voice Interaction Samsung SMART TV Smart TV Plus Yes (GB,FR,DE,ES,IT) Web Browser SmartThings App Support SmartThings Universal Guide YES (GB/FR/DE/IT/ES ONLY) 2-13...
  • Page 23 2. Product specifications Item UE65NU7172UXXH Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Tuner/Broadcasting Digital Broadcasting DVB-T2CS2 Analog Tuner 2 Tuner CI (Common Interface) CI+(1.4)
  • Page 24 2. Product specifications Item UE65NU7172UXXH Additional Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode Processor Quad-Core Voice guide&Learn menu screen(UK English, German, French, Spanish, Italian, Dutch, Polish, Danish, Swedish, Finnish, Norwegian, Portuguese, Russian(only when connecting to Network in EE,LV,LT))/ Enlarge/ High contrast/ Learn Accessibility TV Remote(UK English, German, French,...
  • Page 25 Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Voice Interaction Samsung SMART TV Smart TV Plus Yes (GB,FR,DE,ES,IT) Web Browser SmartThings App Support SmartThings Universal Guide YES (GB/FR/DE/IT/ES Only) 2-16...
  • Page 26 2. Product specifications Item UE75NU7172UXXH Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Tuner/Broadcasting Digital Broadcasting DVB-T2CS2 Analog Tuner 2 Tuner CI (Common Interface) CI+(1.4)
  • Page 27 2. Product specifications Item UE75NU7172UXXH Additional Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode Processor Quad-Core Voice guide&Learn menu screen(UK English, German, French, Spanish, Italian, Dutch, Polish, Danish, Swedish, Finnish, Norwegian, Portuguese, Russian(only when connecting to Network in EE,LV,LT))/ Enlarge/ High contrast/ Learn Accessibility TV Remote(UK English, German, French,...

  • Page 28: Accessories

    2. Product specifications 2-3. Accessories NOTE • The items’ colors and shapes may vary depending on the model. • Cables not included in the package contents can be purchased separately. • The part code for some accessories may differ depending on your region. •...

  • Page 29: Viewing The Functions

    2. Product specifications 2-4. Viewing the Functions An intelligent way to enjoy the smart TV „ Get to your entertainment the faster, easier, and intelligent way. One Depth gathers a variety of content for you on one screen. Get easy access to different content providers and check out the thumbnail previews before diving in. Universal Guide „...
  • Page 30 2. Product specifications SmartThings App, just one app for all „ The SmartThings app offers features such as Universal Guide, Remote Control, and Mirror Screen. Mobile Set-up „ Step 1 Download SmartThings App to set up Smart TV. Step 2 If your mobile is connected to Wi-Fi, the network information will be shared with your TV.
  • Page 31 Smart TV!*** Cntent Sync & Share „ Take full advantage of the Samsung Cloud. Seamlessly connect your Samsung smart devices to sync photos. Now you can share your mobile pictures and enjoy it on the TV or refrigerator screen. 2-22...
  • Page 32 2. Product specifications TV Plus „ Get access to a wide range of 4K UHD and HDR content. TV Plus offers latest content and movies in amazing resolution so you enjoy a cinematic experience at the comfort of your own home. 2-23...

  • Page 33: The Remote Control

    2. Product specifications 2-5. The Remote Control 03 The Remote Control About the Buttons on the Remote Control „ About the Buttons on the Remote Control This remote control has Braille points on the Power, Channel, Volume, and Enter buttons and can be used by visually impaired persons.

  • Page 34: Disassembly And Reassemble

    This section of the service manual describes the disassembly and reassembly procedures for the LED TV. Disconnect the LED TV from the power source before disassembly. Follow these directions carefully. Use the Samsung Open Jig and Cushion to remove the Rear Cover. • Open Jig Tool, Protection Cushion (curved models Only) CAUTION Recommended Torque for Cabinet/Stand screws : 22.0 ~ 26.5lbf...
  • Page 35 3. Disassembly and Reassemble Description & Screws Picture Description Removing the 'ASSY REAR COVER'. (Please follow 8 sequence on right.) Insert open jig till red line. Ready to insert open jig adjust jig edge to hole. Rotate open jig to 90-degree. Lift jig to unlock wire hook on bottom.
  • Page 36 3. Disassembly and Reassemble Description & Screws Picture Description Locking tabs locations Top Corner : 2 point (Snap Hook) • 49" : 10 point Locking Side AV : 1 Point Locking Bottom : 6 point Locking • 55" Top Corner : 2 point (Snap Hook) : 10 point Locking Side AV...
  • Page 37 3. Disassembly and Reassemble Description & Screws Picture Description • 65" Top Corner : 2 point (Snap Hook) : 12 point Locking Side AV : 1 Point Locking Bottom : 8 point Locking • 75" Top Corner : 2 point (Snap Hook) : 14 point Locking Side AV : 1 Point Locking...
  • Page 38 3. Disassembly and Reassemble Description & Screws Picture Description Lift top side then pull back to remove the back cover. Remove the Electric tapes shown on the images. • EMI Filament Tape (Dressing) • Safety Tape(Dressing NOTE • When assembling the TV, the electric tapes must be applied on the same locations.
  • Page 39 3. Disassembly and Reassemble Description & Screws Picture Description Discharge Capacitors. Measurement point • 49" / 55" / 58" • Before remove SMPS, Must discharge capacitors for your safety. • Check discharge point(1st, 2nd block) and then, discharge with discharge-Jig. A/S-DISCHARGE-JIG BN81-16292A Measurement point...
  • Page 40 3. Disassembly and Reassemble Description & Screws Picture Description Discharge Capacitors. Measurement point • 65" • Before remove SMPS, Must discharge capacitors for your safety. • Check discharge point(1st, 2nd block) and then, discharge with discharge-Jig. A/S-DISCHARGE-JIG BN81-16292A Measurement point LED ON LED OFF <Before discharging>...
  • Page 41 3. Disassembly and Reassemble Description & Screws Picture Description Discharge Capacitors. Measurement point • 75" • Before remove SMPS, Must discharge capacitors for your safety. • Check discharge point(1st, 2nd block) and then, discharge with discharge-Jig. A/S-DISCHARGE-JIG BN81-16292A Measurement point LED ON LED OFF <Before discharging>...
  • Page 42 3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. Remove power connector. (Please follow 5 sequence on right.) CAUTION Plz discharge SMPS before disconnect SMPS. And Refer to available touch point. Push and hold down BLU Connector Tab to release its panel lock connection.
  • Page 43 3. Disassembly and Reassemble Description & Screws Picture Description LEAD CONNECTOR-POWER Cables Remove the Cables. • LEAD CONNECTOR-POWER (SMPS - MAIN) • FFC Cables FFC Cables Remove the ASSY PCB MAIN BOARD. • Use both hands to hold the 'Main Board' and gently lift up 1 point marked.
  • Page 44 3. Disassembly and Reassemble Description & Screws Picture Description Remove the ASSY IR/JOG unit. LEAD CONNECTOR-SUB ASSY Cable • LEAD CONNECTOR-SUB ASSY (MAIN - Function) Assy IR/JOG Remove the ASSY SPEAKER P-FRONT. ASSY SPEAKER P-FRONT Cable • ASSY SPEAKER P-FRONT Cable •...
  • Page 45 3. Disassembly and Reassemble Description & Screws Picture Description Completed the disassembly. NOTE Reassembly procedures are in the reverse order of disassembly procedures. 3-12...

  • Page 46: Troubleshooting

    4. Troubleshooting 4. Troubleshooting 4-1. Power 4-1-1. Function Control Operation Test CN1601 (FUNCTION & IR) CN1601 A3.3V SENSOR_SCL_I2C SENSOR_SDA_I2C KEY_INPUT1 KEY_INPUT2 LED_STB_OUT LED Status / Function Switch <FUNCTION & IR> TV in Standby Check Status. LED is OFF LED 1.7Vdc (pin 8) and VCC for 3.3Vdc (pin 3) •...

  • Page 47: Tv Power Standby Test

    4. Troubleshooting 4-1-2. TV POWER STANDBY TEST • 49 / 55/ 58 / 65 inches CNM801 Main Connector (POWER) CNL801 LED Connector FUSE <SMPS> • 75 inches CNM802 Main Connector (POWER) CNL801 LED Connector FUSE <SMPS>...
  • Page 48 4. Troubleshooting CNM801 (MAIN Connector) - 49/55/58/65 inches FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNM802 (MAIN Connector) - 75 inches FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNL801 (LED Connector) TV in Standby Standby LED Indicator If Not Lit: AC 120Vac Line...

  • Page 49: Tv Power On Sequence Test

    4. Troubleshooting 4-1-3. TV POWER ON SEQUENCE TEST • 49 / 55/ 58 / 65 inches CNM801 Main Connector (POWER) <SMPS> • 75 inches CNM802 Main Connector (POWER) <SMPS>...
  • Page 50 4. Troubleshooting CNM801 (MAIN Connector) - 49/55/58/65 inches FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNM802 (MAIN Connector) - 75 inches FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V Power TV On POWER ON/OFF .2Vdc (when off) changes to 3.3Vdc (on) NOTE •...

  • Page 51: Smps/Panel Backlight Test (Parallel Wired Smps Panel Connections)

    4. Troubleshooting 4-1-4. SMPS/PANEL BACKLIGHT TEST (Parallel Wired SMPS Panel Connections) • 49 / 55/ 58 / 65 inches CNL801 LED Connector <SMPS> • 75 inches CNL801 LED Connector <SMPS>...
  • Page 52 4. Troubleshooting CNL801 (LED Connector) Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply. TV Screen for active backlight LEDs. If No BACKLIGHTS Minus (Control) pins & Plus (Supply) pins voltages on the Panel Connector. ( with fine test probe on left side of connector only for safety) •...

  • Page 53: Video

    4. Troubleshooting 4-2. Video 4-2-1. Customer Picture Test MAIN/TCON BOARD „ Main Section Pre-FRC (T-CON) Post FRC (T-CON) Results Problem Picture Test Do you still see the problem in the test photo? Show Again • Check Signal Source Picture Test and other inputs If the Self Diagnosis Picture Test is OK, your TV may not have a problem.

  • Page 54: Check Test Patterns

    4. Troubleshooting 4-2-2. Check Test Patterns • ENTER : Factory mode Test Pattern £ £ Main Board KANT-M2e Scaler Pattern / US Post Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern" Verify " SoC TCON Test Pattern"...

  • Page 55: Main/T-Con Board

    4. Troubleshooting 4-2-3. MAIN/T-CON BOARD • Main Section PRE FRC Section POST FRC Section T-CONSection £ PANEL £ £ £ Main Section „ Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute Video Operation Generated on Main Section. •...
  • Page 56 4. Troubleshooting POST FRC Section „ Customer Picture Test 3 Video Operation Generated at Post FRC Section. • If OK: Replace Main/T-Con Board • If Noisy: Mute £ 3 £ 6 £ 9 £ Mute T-CON Section „ Mute > 3 > 6 > 9 > Mute [May not be available for Larger models over 70 inches.] Video Operation Generated at T-CON Section.
  • Page 57 4. Troubleshooting PANEL „ • Check Panel If Noisy Video: Soc T-CON Pattern in Factory Mode • Use type of Noise observed (Bars, single lines, video distortion, etc to help.) • If noise is only on one half of screen check / swap panel cables. •...

  • Page 58: Audio

    4. Troubleshooting 4-3. Audio • Source (One Connect Mini) Main Board Speakers £ £ Source (One Connect Mini) „ • No TV Sound Menu £ Audio £ Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio Customer Menu £...

  • Page 59: Network

    4. Troubleshooting 4-4. Network <TV> <Router> <Internet> TV to Router " Failure" „ Check Network Status Check Network Status (TV Router Internet) Wired & Wireless MAC Address in Customer Support Menu. • No Wired MAC Address : Replace Main Board. •...

  • Page 60: Smart Hub

    Samsung Apps „ • If it Fails: Reset Smart Hub. Samsung Apps load correctly. Perform " Apps Reset" in Factory Mode. Go to Smart Hub and complete Terms of Agreement and set up information. Samsung Apps load correctly. Before selecting an App, allow Apps to load or failure wilre-occur.
  • Page 61 4. Troubleshooting For Netflix Operation/Connection Issues: Check Certificate & Netflix ESN Status in Factory Mode. • If Certificate and ESN exists, " CO", "NfO", change the 8.8.8.8 • If Certificate is missing, " C/" replace the TV’s Main Board. • If ESN number is missing: NF/ do not replace the Main Board. Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings. Reset Smart Hub. / Reset Apps In Factory Mode. For Streaming Issues: •...

  • Page 62: Factory Mode

    4-6. Factory Mode Setting TV into Factory Mode „ Factory Remote Power TV ON. Select TV Source. Info → Factory. MENU for return. AA81-00243A Samsung IR Remote TV Power Standby. Press as follows. • Remote Button NTSC MUTE POWER INFO MENU MUTE...
  • Page 63 4. Troubleshooting First Screen Appearing in Factory Mode • Ex. Sample Model 4-18...
  • Page 64 4. Troubleshooting Slide Details • Sample Model : UE65NU7172UXXH Testing Items Micom Version Home Updates Exit T-KTM2LDEUC-XXXX.XX Sub Micom T-KTM2INTV-XXXX Option TIZEN-X.X.-MAIN201*-KANT-M2-RELEASE_XXXXXXXX.X Tizen Control (Debug) Debug BT Version BT Version : BLUETOOTH-VER-XXXX E-Manual E-Manual:---- Blaster Version Blaster Version : Not support ADC/WB E-Pop Version E-POP Version : KANTMUD-XX.XX.X...
  • Page 65 4. Troubleshooting £ Test Patterns „ Main Board KANT-M2e Scaler Pattern / US Post Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern". Scaler Pattern Verify " SoC TCON Test Pattern". US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern...
  • Page 66 4. Troubleshooting £ Info £ ER Count „ • WD Count : Watch Dog (Hardware related issue). • AR Count : Auto Reset (software (i.e. Apps) related. important Error Count Status Screen. • Verify each item listed. 4-21...
  • Page 67 4. Troubleshooting Factory Mode £ Control £ EDID „ Remove ALL HDMI connections. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF Select EDID WRITE ALL. (→ Enter Key) EDID WRITE ALL Success Wait to Success. (→...

  • Page 68: Factory Mode Adjustments

    4. Troubleshooting 4-7. Factory Mode Adjustments 4-7-1. Entering Factory Mode To enter [ Service Mode] press the remote-control keys in this sequence : With Consumer Remote (IR Remote) Remote Button : NTSC POWER OFF MUTE POWER ON POWER OFF INFO MENU MUTE POWER ON...

  • Page 69: Detail Factory Option

    4. Troubleshooting 4-7-2. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". UE49NU7172UXXH „ • PANEL / SMPS / MAIN Information Multi PANEL SMPS MAIN...
  • Page 70 4. Troubleshooting UE55NU7172UXXH „ • PANEL / SMPS / MAIN Information Multi PANEL SMPS MAIN Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN FA01 Code Spec Type Code Spec BN95-04767A CY-NN055HGLV2V 55A6AU0NN BN44-00932B L55E6_NSM BN91-19731E BN94-12802E Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN AA02...
  • Page 71 4. Troubleshooting • Factory Option Local Set BOM Model Front Color S/W Model 7172 U-F-NU71-55 UNU7100 4-26...
  • Page 72 4. Troubleshooting UE58NU7172UXXH „ • PANEL / SMPS / MAIN Information Multi PANEL SMPS MAIN Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN DA01 Code Spec Type Code Spec BN95-05198A CY-NN058HGNV1V 58D6AU0NN BN44-00932B L55E6_NSM BN91-20024F BN94-13065F • Factory Option Local Set BOM Model Front Color S/W Model...
  • Page 73 4. Troubleshooting UE65NU7172UXXH „ • PANEL / SMPS / MAIN Information Multi PANEL SMPS MAIN Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN DA01 Code Spec Type Code Spec BN95-04764A CY-NN065HGNV2V 65D6AU0NN BN44-00932A L65E6N_NHS BN91-19733E BN94-12804E Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN FA02...
  • Page 74 4. Troubleshooting UE75NU7172UXXH „ • PANEL / SMPS / MAIN Information Multi PANEL SMPS MAIN Vendor Vendor HANSOLE ASSY ASSY CHASSIS PCB MAIN AA01 Code Spec Type Code Spec BN95-04760A CY-NN075HGAV 75L6AU0NN BN44-00874C L75E6NR BN91-19820E BN94-12865E Vendor Vendor HANSOLE ASSY ASSY CHASSIS PCB MAIN FA03...

  • Page 75: Factory Data

    4. Troubleshooting 4-7-3. Factory Data Option „ Factory Menu Name Data Range Factory Reset Type 49" 49A6AU0NN, 49B6AU1NN, 49A6AU1NN 55" 55A6AU0NN, 55L6AU0NN, 55B6AU0NN, 55S6AU1NN 58" 58D6AU0NN 65" 65D6AU0NN, 65A6AU0NN, 65B6AU0NN 75" 75L6AU0NN, 75A6AU0NN Local set SW Model UNU7100 BOM Model 7172 TUNER Ch Table...
  • Page 76 4. Troubleshooting Factory Menu Name Data Range ECO IC TYPE MC8121 Info Link Server Type development Info Link Country None TTX Group UserOSD Visual Test Diable OPTION_SWU RF Remocon Support CDD mode … DPMS Support T-CON Device KANT-M2 RM Server Type Operating LMF LEAVE THRESHOLD LMF TRIM THRESHOLD...
  • Page 77 4. Troubleshooting Factory Menu Name Data Range Hotel Option Hospitality Mode Power On Menu OSD Operation Music Mode External Source Eco Solution Cloning Shop Option Exhibition Mode Peak Mode Metadata Shopmode Picture Reset Asia Option Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking Sound...
  • Page 78 4. Troubleshooting Factory Menu Name Data Range Woofer Volume 0xc7h Woofer Scale 0x3fh Woofer Check sum 0x0000A273 PEQ Inx PEQ Test Ready Speaker EQ Bottom Checksum NONE Wall Filter Type SRS Tuning Parm SPDIF PCM Gain AudioDock BT Delay 3D_Glass BT delay Mic Scale India Sound Speaker Delay Normal...
  • Page 79 4. Troubleshooting Factory Menu Name Data Range P eBus SSC ON/OFF P eBus Value LVDS SSC ON/OFF LVDS SSC Value AP Vx1 SSC ON/OFF AP Vx1 Value N Vx1 SSC ON/OFF N Vx1 Value FRC Vx1 SSC ON/OFF FRC Vx1 SSC Period FRC Vx1 SSC Modulation FRC LVDS ON/OFF FRC LVDS SSC MFR...
  • Page 80 4. Troubleshooting Factory Menu Name Data Range 3D FDISPLAY ON/OFF PC Mode ON/OFF FRC VX1 RX EQ SETTING FRC VX1 TX Pre_emphasis setting Netflix OSD Threshold TCON TCON_TEMP READ TEMP LAST 6000 DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision Panel Menu Week...
  • Page 81 4. Troubleshooting Factory Menu Name Data Range Error Popup On/Off DeadLock KILL CES Option CES Convergence Option CES ATSC 3_0 CES OOBE MVPD SUPPORT BT DUT BT Throughput Failure Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT CAPTION THRESHOLD L-DETECT RAGION THRESHOLD L-DETECT B-LEVEL THRESHOLD L-DETECT USB SUPPORT...
  • Page 82 4. Troubleshooting Factory Menu Name Data Range DVI/HDMI SOUND Auto HDMI HOT PLUG Disable HOTPLUG SWITCHING Auto HOT PLUG DURATION 800ms CLK TERM DURATION 300ms HDMI FLT CNT SIG HDMI FLT CND SIG2 HDMI FLT CNT LOS UNSTABLE BAN CNT 1250ms HDMI ROBIN HDMI Callback...
  • Page 83 4. Troubleshooting Factory Menu Name Data Range TS Clock delay TC2 TS Clock delay S2 CI Control Buf ON2 TS Clock delay CPU2 Test Pattern Scaler Pattern US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern FRC OSD Post Pattern FRC2 Pre Pattern...
  • Page 84 4. Troubleshooting Factory Menu Name Data Range Mic Upgrade * Upgarde MIC in Camera module(There is upgrade program in Main-Image) Jump UPGRADE IR Blaster Upgrade IR Blaster delay time NTV CU UPDATE UD LDC PROFILE UPGRADE Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade...
  • Page 85 4. Troubleshooting Factory Menu Name Data Range AV Calibaration Comp Calibration PC Calibration HDMI Calibration ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset...
  • Page 86 4. Troubleshooting Factory Menu Name Data Range B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain...
  • Page 87 4. Troubleshooting Factory Menu Name Data Range SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced „ 4-42...

  • Page 88: Replacing Main Board

    4. Troubleshooting 4-8. Replacing Main Board When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement. Steps to Replace Main Board „ Enter Factory Menu (Use Factory Remote only). • Power TV on : Select TV Source Info/Factory Option...
  • Page 89 4. Troubleshooting SW Model • Check Label Rating of the TV(located on the Rear Cover). SW Model is digits after "/" in Version No. Choose same SW Model code from the list. Home Updates Exit Factory Reset Type 65D6AU0NN Local Set XXXX / UNU7100 SW Model...

  • Page 90: White Balance

    4. Troubleshooting 4-9. White Balance 4-9-1. Calibration Into the Factory Mode. Select ADC/WB menu. Select menu. AV Calibration Option Comp Calibration Control PC Calibration Debug HDMI Calibration ADC/WB Advanced 4-9-2. Service Adjustment You must perform Calibration in the Lattice Pattern before adjusting the White Balance. Color Calibration „...
  • Page 91 4. Troubleshooting Method of Color Calibration (AV) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port. Press the Source key to switch to “AV1” mode. Enter Service mode. Select the “ADC” menu. Select the “AV Calibration” menu. In “AV Calibration Off” status, press the “ ▶” key to perform Calibration.

  • Page 92: Adjustment

    4. Troubleshooting 4-9-3. Adjustment Into the Factory Mode. Select ADC/WB menu. Select White Balance menu. Option Control Debug (Low Light) (Hight Light) Sub Brightness Sub Contrast White Balance ADC/WB R offset R gain Advanced G offset G gain B offset B gain 4-47...

  • Page 93: Led Indicator Test

    4. Troubleshooting 4-10. LED Indicator Test 4-10-1. Diagnostic Methods - Flashing Symptom Codes After TV is "COLD BOOTED" (AC Power Re-Cycled), Flashing symptom codes will operate and show the defect block with number of LED flash. Place a mirror or phone directly under Standby LED to observe flashing. Defect type and Number of LED flash „...

  • Page 94: Updating The Tv's Software

    4. Troubleshooting 4-11. Updating the TV’s Software Software Upgrade can be performed by network connection or downloading the latest firmware from “www.samsung. com.” to a USB memory device. 4-11-1. By USB Download the firmware image and save it in a folder on the root directiory of the USB flash drive. The folder name must be "firmware name". Insert a USB drive containing the firmware upgrade file, downloaded from “www.samsung.com,” into the TV. Please be careful not to disconnect the power or remove the USB drive until upgrades are complete. The TV will be turned off and on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default settings. We advise you to to write down your settings so that you can easily reset them after the upgrade.

  • Page 95: Wiring Diagram

    5. Wiring Diagram 5. Wiring Diagram 5-1. Wiring Diagram • 49 / 55 / 58 / 65 inches CNM801 CN202 SMPS CN1301 MAIN CNL801 CN1300 WIFI CN1601 Speaker Speaker Func on PANEL MAIN PCB VSS BOARD WIFI IR/JOG SPEAKER SPEAKER...
  • Page 96 5. Wiring Diagram • 75 inches CNM802 CN202 SMPS CN1301 MAIN CNL801 CN1300 WIFI CN1601 Speaker Speaker Func on PANEL VSS BOARD MAIN PCB WIFI IR/JOG SPEAKER SPEAKER...
  • Page 97 5. Wiring Diagram Cables „ CNM801 CN202 SMPS CN1301 MAIN CNL801 CN1300 WIFI CN1601 Speaker Speaker Func on Part Name & Connection Part Spec Code No. 49" BN39-02217D 55" 58" LEAD CONNECTOR-POWER SMPS - MAIN BN39-02217E 65" 75" 49" BN39-02231D 55"...

  • Page 98: Connector

    5. Wiring Diagram 5-2. Connector 5-2-1. Main Board CN1402 (USB 2) CN202 (POWER) CN1401 (USB 1) CN2003 (OPTICAL) CN2201 (HDMI 3) CN2102 (HDMI 2) CN1301_UT (USI-T RIGHT) CN2101 (HDMI 1) CN1502 (LAN) CN2001 (AV) CN1300 (USI-T LEFT) CN2202 (COMPONENT) X1401_MOB ACN01 CN1601 (WIFI)
  • Page 99 5. Wiring Diagram CN2201 (HDMI IN3) CN1502 (LAN) HDMI1_RX2+_HDMI EPHY_TXP_LAN HDMI1_RX2-_HDMI HDMI1_RX1+_HDMI EPHY_TXN_LAN EPHY_RXP_LAN HDMI1_RX1-_HDMI EPHY_RXN_LAN HDMI1_RX0+_HDMI N.C. HDMI1_RX_CLK+_IN_ HDMI1_RX0-_HDMI 10 CN2001 (AV) HDMI AV_IN_CVBS/COMP_Y HDMI1_RX_CLK-_IN_ HDMI COMP_AV_SR_IN IDENT_AV/TEST_CVBS_Y TEST_SR TEST_SL HDMI1_SCL_DDC HDMI1_SDA_DDC COMP_AV_SL_IN HDMI1_INS_DET HDMI1_5V_PW CN2202 (COMPONENT) HDMI1_HPD COMP_PB CN2102 (HDMI2) COMP_PR TEST_PB/IDENT_COMP...
  • Page 100 5. Wiring Diagram CN1300 (USI-T LEFT) FB_TRDY_1 PANEL_3.3V_PW PANEL_3.3V_PW FB_VCOM1_2_CELL VCOM1_CELL VCOM2_CELL VCOM3_CELL VSS_OUT1_CELL VOFF_-11V_PW VGHD_30V_PW CKV1_GOA CKV2_GOA CKV3_GOA CKV4_GOA CKVB1_GOA CKVB2_GOA CKVB3_GOA CKVB4_GOA STVP1_GOA STVP1_GOA ST_GOA 23 DEMURA_SSPFRM_SPI 24 DEMURA_SSPCLK_SPI DEMURA_SSPHOLD_ DEMURA_SSPWP_SPI 27 DEMURA_SSPRXD_SPI 28 DEMURA_SSPTXD_SPI 29 DEMURA_SSPFRM_SPI 30 SFC2 TX_CH0_A+_VX1 TX_CH0_A-_VX1...
  • Page 101 5. Wiring Diagram CN1301_UT (USI-T RIGHT) FB_TRDY_2 N.C. AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW UH_CELL UL_CELL HAVDD_8.5V_PW LH_CELL LL_CELL VCCB_1.8V_PW VCCA_1.9V_PW PI_DSF_MON PORTNUM N.C. N.C. N.C. SFC1 TX_CH8_A+_USIT TX_CH8_A-_USIT TX_CH8_B+_USIT TX_CH8_B-_USIT TX_CH9_A+_USIT TX_CH9_A-_USIT TX_CH9_B+_USIT TX_CH9_B-_USIT TX_CH10_A+_USIT TX_CH10_A-_USIT TX_CH10_B+_USIT TX_CH10_B-_USIT TX_CH11_A+_USIT TX_CH11_A-_USIT TX_CH11_B+_USIT TX_CH11_B-_USIT TX_CH12_A+_USIT TX_CH12_A-_USIT...

  • Page 102: Smps Board

    5. Wiring Diagram 5-2-2. SMPS Board • 49 / 55 / 58 inchs CNM801 Connecting the main board CNL801 Panel Connection SMPS Board Pin Map „ CNM801 (MAIN Connector) FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNL801 (LED Connector)
  • Page 103 5. Wiring Diagram • 65 inchs CNM801 Connecting the main board CNL801 Panel Connection SMPS Board Pin Map „ CNM801 (MAIN Connector) FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNL801 (LED Connector)
  • Page 104 5. Wiring Diagram • 75 inchs CNM802 Connecting the main board CNL801 Panel Connection SMPS Board Pin Map „ CNM802 (MAIN Connector) FAIL COUNT ANA-DIM A13V OD ON/OFF A13V PWM_BLU A13V Power On/Off A13V CNL801 (LED Connector) 5-10...

This manual is also suitable for:

Ue55nu7172uUe58nu7172uUe65nu7172uUe75nu7172u

Table of Contents