Verizon One Talk T5W Series User Manual
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Verizon One Talk T5W Series User Manual

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One Talk T5W Series Phones - User Guide
One Talk
T5W Series Phones
User Guide
verizon.com/support/one-talk/
verizon.com/support/yealink/
T57W
T54W
T53W
Page 1
Network details & coverage maps at vzw.com. © 2021 Verizon.

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  • Page 1 One Talk T5W Series Phones - User Guide One Talk T5W Series Phones User Guide verizon.com/support/one-talk/ verizon.com/support/yealink/ T57W T54W T53W Page 1 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 2: Table Of Contents

    Recording a Call ..............................23 Pausing/Resuming a Recording ........................23 Stopping a Recording ............................24 Managing the Recordings..........................24 Viewing the Available Recording Time ......................25 Paging ................................... 26 Page 2 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 3 Setting a Ring Tone for an Account ........................40 Setting a Ring Tone for a Contact ........................40 Disabling the Key Tone ............................41 Optional Accessories for Your Phone ................41 Page 3 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 4 Part 15 FCC Rules ..............................45 Class B digital device or peripheral ........................45 Important safety precautions ..........................45 Danger–electric shock and fire ..........................46 Learn more ................................46 Page 4 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 5: Before You Begin

    Hardware Overview Understanding the phone hardware helps you easily use the phone's features. T57W Hardware Item Description Power LED Indicates call status, message status and phone’s system status. Page 5 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 6: T54W/T53W Hardware

    Access your phone lines and features. Soft Keys Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time. Page 6 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 7: Power Led Indicator

    Description Solid green The line is in conversation. Fast-flashing green The line receives an incoming call. Slowly-flashing green The call is placed on hold. The line is inactive. Page 7 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 8: Screen And Icons

    The idle screen is made up of the status bar, line keys, and soft keys. The time & date is displayed in the middle of the screen. T57W T54W Page 8 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 9: Icons In The Status Bar

    Bluetooth-enabled mobile phone is Auto Answer both paired and connected Do Not Disturb (DND) Wi-Fi connection is successful Phone Warning Wi-Fi connection fails Keep Mute Wi-Fi connection is unreachable Page 9 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 10 Network is unreachable Speakerphone (hands-free) Handset mode mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Phone Warning Keep Mute Ringer volume is 0 Page 10 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 11: Line Key Icons

    Direct Pickup Group Pickup Conference Forward Transfer Recall Record Recording in process (Record) Multicast Paging List Hot Desking Phone Lock Directory Speed Dial DECT Intercom Mobile Account Extend (T54W) Page 11 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 12: Entering Characters On T57W

    If the field you are editing is not the last one of the configuration, tap Next to  go to the next field. Position the cursor to the right side of the text you want to delete. Delete characters one by one. Page 12 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 13: Using The Phone Keypad And Dial Pad

    You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features. Page 13 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 14: Placing Calls

    Tip: By default, you can long press the desired line key to set it. When the phone is idle, you can press the Speed Dial key to call a contact quickly. The phone calls a contact using Page 14 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 15: Redialing A Number

    Contact your system administrator to find out if this feature is available on your phone, and to get the anonymous call on code or off code if required. Page 15 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 16: Answering Calls

    You can select the desired mode before placing a call or can alternate among Speakerphone, headset, and hand- set modes during a call. When using the speakerphone or the headset, the LED indicator glows green. Page 16 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 17: Silencing Or Rejecting Incoming Calls

    If you are using the handset, press the Cancel key, End Call or hang up the handset.  If you are using the headset, press the Cancel key or End Call.  Page 17 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 18: Muting/Unmuting Audio

    You can view and resume a held call on the phone. Procedure Press the HOLD key again, corresponding line key or Resume. If multiple calls are placed on hold, select the desired call first. Page 18 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 19: Redirecting Incoming Calls

    If you activate forward on the default line, the forward icon will appear both on the line and in the status bar. Deactivating Call Forward You can deactivate the call forward when you no longer want to forward your calls. Page 19 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 20: Forwarding An Incoming Call Manually

    When you hear the ringback tone, press the TRANSFER key or Transfer to finish a semi-attended transfer.  After the contact answers the call, press the TRANSFER key or Transfer to finish an attended transfer  (consultative transfer). Page 20 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 21: Performing Transfer With A Transfer Key

    1. Place two calls on the phone. 2. Select the desired call for a conference and ensure that the call is active. 3. Select Conference. 4. Highlight the desired hold call and select Send. Page 21 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 22: Holding Or Resuming A Conference Call

    Procedure 1. Press the HOLD key or Hold to place the conference on hold. 2. Press the HOLD key again or Resume to resume the held conference call. Page 22 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 23: Recording Using A Usb Flash Drive

    1. Select Pause REC to pause a recording. The pause recording icon appears on the phone screen and the duration stops counting. 2. Select Resume REC to resume a recording. Page 23 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 24: Stopping A Recording

    Highlight the desired file, and select Play. On the T57W phones, tap the desired file. The length of the recording and a progress bar are displayed as the recording plays. Pausing/Resuming a Playback Page 24 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 25: Viewing The Available Recording Time

    You can also view the storage space of the USB flash drive, and check the available recording time before recording. Procedure Navigate to Menu > USB > Storage Space. On the T53W/T54W phones, navigate to Menu > USB Record > Storage Space. Page 25 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 26: Paging

    You can get the call park/retrieve status by viewing the icon indicator of the Park/Retrieve key. Group Call Park Group Call Park allows you to create a group with users who will be notified whenever a call is placed on Park. Page 26 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 27 Groups created in the Call Park Group feature that is explained in the next section. From the One Talk Portal, locate and select Group Call Park within the Manage Features options, under “Business Features”. Page 27 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 28 Once you have completed all the previous steps, you can press “Save” to apply the updates you made. From that moment on, whenever a user presses the “Group Call Park” button, the system will use the Page 28 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 29: Important Things To Know About The Group Call Park Feature

    The Hunt Group to which you can send a call after the call park timer expires must be an HG in the One Talk Group the line is part of Page 29 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 30: Intercom

    If there are more than 100 text messages in any one of the boxes, the phone will directly delete the oldest text message in the box. Reading a Text Message Page 30 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 31: Sending A Text Message

    You can also press the MESSAGE key when the voice mail code is not configured. 2. Enter the voice mail code (for example, *4) in the desired account field. 3. Select Save. Leaving Voice Mails Page 31 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 32: Listening To Voice Mails

    1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory. Highlight the desired group. 2. Select Option > Detail. 3. Edit the group information. 4. Select Save. Deleting Contact Groups Page 32 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 33: Managing The Local Directory Contacts

    3. Highlight the desired contact, and select Option > Delete. The phone prompts you to delete the contact or not. 4. Select OK. Deleting All Contacts You can delete all contacts from the Local Directory. Page 33 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 34: Moving A Local Directory Contact To Blacklist

    Editing a Blacklist Contact You can update your blacklist contacts' information. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired blacklist contact, and select Option > Detail. Page 34 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 35: Deleting Blacklist Contacts

    1. Navigate to Menu > Directory > Remote Phone Book > Business 2. Select the desired remote phone book. 3. Select Search. 4. Enter your search criteria in the search field. Page 35 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 36: Viewing Remote Phone Book Contacts

    2. Select the desired list. 3. Highlight the desired entry, and select Option > Add to Blacklist. 4. Edit the contact information. 5. Select Save. Deleting History Records Page 36 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 37: Deleting A Call Record

    1. Navigate to Menu > Settings > Basic Settings > Display > Backlight. 2. Select the desired level from the Active Level field. 3. Select the desired time from the Backlight Time field. Page 37 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 38: Adjusting The Screen Contrast

    The soft keys perform the same functions as the hard keys. Procedure 1. Navigate to Menu > Settings > Advanced Settings (default password: admin) > Softkey Label. Page 38 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 39: Phone Lock

    If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then automatically access the PIN change screen. Procedure 1. Press any locked key, the phone prompts you to enter an unlock PIN. Page 39 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 40: Changing Your Phone Unlock Pin

    4. Select Save. Setting a Ring Tone for a Contact You can select a unique ring tone for various contacts in your Local Directory. This helps you quickly identify callers Page 40 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 41: Disabling The Key Tone

    For more information on how to use your USB headset, refer to the related documentation from the manufacturer. Using Headsets Page 41 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 42: Expansion Module And Your Phone

    This operation will delete all your personal configuration settings, and reset all settings to the factory defaults. Check with your system administrator if the personalized settings are kept before resetting your phone to factory Page 42 Network details & coverage maps at vzw.com. © 2021 Verizon.
  • Page 43 1. Navigate to Menu > Advanced (default password: admin) > Reset Configuration 2. Select Reset to Factory Settings > Reset. The phone prompts you to reset the setting or not. 3. Select OK. The phone begins resetting. Page 43 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 44: Notices

    Users must take full responsibility for their application of products. Page 44 Network details & coverage maps at vzw.com. © 2021 Verizon.

  • Page 45: Important 911 Emergency Response Information

    Neither Verizon Wireless nor any of its affiliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall Verizon Wireless or any of its affiliates be responsible for the acts or omissions of emergency response center personnel.

  • Page 46: Danger-Electric Shock And Fire

    Danger–electric shock and fire Electric current from power, telephone and communication cables is hazardous and could result in electric shock and/or fire. Learn more For more information, visit www.onetalk.com **** Page 46 Network details & coverage maps at vzw.com. © 2021 Verizon.

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