Polycom VVX 150 Manual
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Polycom VVX 150 Manual

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Polycom Documentation
Copyright © 2021, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

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  • Page 1 Polycom Documentation Copyright © 2021, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc...

  • Page 2: Copyright And Trademark

    Plantronics, Inc. All other trademarks are property of their respective owners. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product.

  • Page 3: Before You Begin

    This Poly VVX Business IP Phones User Guide contains overview information for navigating and performing tasks on Poly VVX Business IP phones. This user guide contains information for the following Poly products and accessories: • VVX 150 business IP phones • VVX 250 business IP phones •...

  • Page 4: Privacy Policy

    Before You Begin Privacy Policy Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct comments or questions to privacy@poly.com Related Topics Before You Begin Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 4...

  • Page 5: Getting Started

    Getting Started VVX EM 50 Expansion Module Hardware Features VVX 150 Hardware The following figure displays the hardware features on the VVX 150 business IP phones. The table lists each feature numbered in the figure. Figure 1. VVX 150 hardware features Printed from Polycom, Inc.
  • Page 6 Table 1. VVX 150 Hardware Feature Descriptions Reference Feature Feature Description Number Enables you to select a phone line, view calls Line keys on a line, or quickly call a favorite contact. Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle.
  • Page 7 Enables you to place and receive calls through Headset key a headset. Displays the Home screen from other screens Home key and displays the Lines and Calls screen from the Home screen. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 7...
  • Page 8 VVX 250 Hardware The following figure displays the hardware features on VVX 250 business IP phones. The table lists each feature numbered in the figure. Figure 1. VVX 250 hardware features Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 8...
  • Page 9 Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 9...
  • Page 10 Enables you to place and receive calls using the Speakerphone key speakerphone. Enables you to place and receive calls through Headset key a headset. Enables you to attach a USB flash drive or USB USB port(s) headset. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 10...
  • Page 11 VVX 350 Hardware The following figure displays the hardware features on VVX 350 business IP phones. The table lists each feature numbered in the figure. Figure 1. VVX 350 hardware features Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 11...
  • Page 12 Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 12...
  • Page 13 Mute or unmute the microphone during an Mute key active call. Enables you to place and receive calls using the Speakerphone key speakerphone. Enables you to place and receive calls through Headset key a headset. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 13...
  • Page 14 VVX 450 Hardware The following figure displays the hardware features on VVX 450 business IP phones. The table lists each feature numbered in the figure. Figure 1. VVX 450 hardware features Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 14...
  • Page 15 Reversible tab so the protrusion points up, and reinsert it. Position the handset so the protrusion on the tab fits into the slot on the handset. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 15...
  • Page 16 Enables you to place and receive calls using the Speakerphone key speakerphone. Enables you to place and receive calls through Headset key a headset. Enables you to attach a USB flash drive or USB USB port(s) headset. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 16...

  • Page 17: Securing Your Phone With The Security Slot

    VVX business IP phones phones, you can prevent someone from removing your phone. See the hardware figure for your phone for the location of the security slot . Refer to the universal security documentation for more information on securing your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 17...
  • Page 18 On VVX business IP phones, you can access phone features and settings from the Main Menu screen. Figure 1. Main Menu on VVX 250 Phones Procedure • Press the Home key Related Topics Accessing Screens on VVX Business IP Phones Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 18...
  • Page 19 Do one of the following: Press the Home key. During a call, select the Lines softkey. When off-hook on a VVX 150 phone, select the New Call soft key. Related Topics Accessing Screens on VVX Business IP Phones Switch Phone Screens You can switch the screens that display on your phone.
  • Page 20 Table 1. Icons and Status Indicators Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 20...
  • Page 21 Icon Description Outgoing call Shared line USB flash drive attached Active call using Polycom HD Voice Not supported on VVX 150 Held call Call forwarding enabled Incoming call Presence status (Available) Presence status (Busy or In a Active conference Call)

  • Page 22: Entering Information In Data Fields

    Enter numbers or characters in uppercase, lowercase, or title case Select Encoding or Mode, and select ABC, abc, or Abc. mode Enter only numbers Select Encoding or Mode, and select 123. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 22...
  • Page 23 When you select a data field to edit, the PinYin input widget automatically displays when you set Simplified Chinese or Traditional Chinese as the language on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 23...

  • Page 24: Enter Chinese Characters With The Dialpad Keys

    4 Press Select to select the character from the recommendation area. After you select the character, it displays in the input field at the cursor location. Related Topics Entering Chinese Characters with PinYin Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 24...

  • Page 25: Logging In To And Locking Your Phone

    Your personal profile displays when you enter the correct login credentials. If you enter incorrect credentials, a message indicating that your login attempt has failed displays and the User Login screen displays again. Check with your system administrator to confirm your login credentials. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 25...

  • Page 26: Log Out Of The Phone

    Enter. Your password changes. The next time you log in to a phone, you must enter your new password. Related Topics Logging In to Your Poly VVX Business IP Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 26...

  • Page 27: Log In To A Visitor Desk Phone

    Select the Log out soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor Log out. Your personal profile is no longer accessible, and the phone displays the default phone profile. Related Topics Log In to a Visitor Desk Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 27...
  • Page 28 If you do not sign out of a host phone after a designated time set by your system administrator, you are automatically logged out of the host phone. Procedure 1 Select the Guest Out soft key. 2 If prompted, enter your guest PIN. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 28...

  • Page 29: Log Into A Guest Acd Phone

    After you use a phone, make sure you log out to prevent access to your personal settings. Procedure • Select the ASignOut soft key or navigate to Settings > Features > Agent Sign In > Sign Out. The phone displays the default guest profile. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 29...

  • Page 30: Sign In Using Your Broadsoft Uc-One Credentials

    Answer incoming calls, unless your administrator has set your phone to require a password to answer calls • View the browser, if enabled A locked phone displays a phone lock message. The message indicates that only authorized calls are allowed. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 30...

  • Page 31: Lock Your Phone

    You can quickly lock your phone by selecting the Lock softkey. When you do this, you can’t choose how to handle incoming calls. Your phone uses the default setting or the last setting selected. Related Topics Locking Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 31...

  • Page 32: Unlock The Phone

    3 On the Advanced screen, select Change User Password. 4 On the Change User Password screen, enter your old and new user password and select Enter. Related Topics Locking Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 32...

  • Page 33: Placing And Answering Audio Calls

    Your phone can manage between eight and 24 audio calls depending on the model. VVX 150 phones can manage a maximum of eight active, incoming, and held audio calls at a time. VVX 250, 350, and 450 phones can manage a maximum of 24 active, incoming, and held audio calls at a time.

  • Page 34: Place A Call From The Dialer

    2 Enter a number or select a recent contact. 3 Select Dial. Related Topics Placing Audio Calls Place an International Call You can place calls to international phone numbers on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 34...

  • Page 35: Calling Favorites

    Add a contact as a favorite to have them appear in your Favorites list. Call contacts directly from the Favorites list. Procedure 1 Select New Call. 2 From the Dialer, select Favorites. 3 Select a favorite, and select Dial. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 35...

  • Page 36: Calling Contacts From The Directory

    Go to Place a Call > Directory. 2 Choose a directory. 3 From your directory, select or search for a contact. 4 Select the contact's phone number. 5 If the call is not placed automatically, select Dial. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 36...

  • Page 37: Placing Intercom Calls

    An intercom call differs from a normal call in that the call recipient’s phone answers automatically when not in an active call. Check with your system administrator to find out if this feature is available on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 37...
  • Page 38 3 Select Dial. The phone plays a tone and the contact’s phone answers the call automatically. 4 After your contact answers the call, speak your message and select End Call. 5 Select Resume. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 38...

  • Page 39: Place A Call With A Hidden Number

    Press the line key of the assigned favorite you want to call. The call is placed and is displayed on your phone's screen. Related Topics Placing Audio Calls Poly VVX EM 50 Expansion Modules Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 39...

  • Page 40: Redial A Number

    Answering Audio Calls When you receive an incoming call on your phone, you can choose to answer the call in a number of different ways. Related Topics Placing and Answering Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 40...

  • Page 41: Answer An Incoming Call

    When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps and the Incoming Call screen displays. If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen displays. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 41...

  • Page 42: Answer Calls Automatically

    You can enable your phone to accept calls while it's locked. To answer calls on a locked phone, enter your password. Procedure 1 On the Incoming Call screen, select Answer. 2 Enter your password or guest PIN and select Enter. The call connects. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 42...

  • Page 43: Answer An Intercom Call

    When using the speakerphone, the Speakerphone key glows green. When using the headset, the Headset key glows green if an analog headset is connected or blue if a USB headset is connected. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 43...

  • Page 44: Mute And Unmute Audio

    Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed and the Mute key glows red, excluding VVX 150 phones. Procedure 1 During a call, including a conference call, press Mute The other parties cannot hear you.

  • Page 45: Hold A Call

    A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contact's line. Procedure • Press the line key corresponding to the line with the held call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 45...

  • Page 46: Ending A Call

    You can end active calls at any time. To end a held call, resume the call and then end it. Procedure • From the Calls screen, select the held call and press Resume > End Call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 46...

  • Page 47: Transferring Calls

    All calls use the selected transfer type you select. Related Topics Transferring Calls Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 47...

  • Page 48: Cancel A Transfer

    Parking and Retrieving Calls on the BroadSoft BroadWorks Server When your phone is registered with a BroadSoft BroadWorks server, you can use Call Park to park a call directly to a contact's line. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 48...
  • Page 49 If the parker rejects the returned call, the parked call remains on the parked extension until the call is returned to the parker and answered or the parked caller ends the call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 49...

  • Page 50: Retrieve A Parked Broadsoft Call On Another Phone

    1 Press and hold the line key with the parked call. The Park Info soft key is displayed. 2 Press the Park Info soft key. The Parked Call screen is displayed. 3 Press Ignore. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 50...

  • Page 51: Managing Calls

    Press the Home key. On the Lines screen, press the Calls softkey. The Calls screen is displayed with the list of active and held calls for each line on the phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 51...

  • Page 52: Manage A Call From The Calls Screen

    Check with your system administrator to find out if these features are available on your phone. Related Topics Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 52...

  • Page 53: Managing Calls With Broadsoft Uc-One Broadworks Anywhere

    3 Select BroadWorks Anywhere and press Add. 4 Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if applicable. 5 Choose the settings you want to enable. 6 Select Save. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 53...

  • Page 54: Edit Broadworks Anywhere Locations

    Select UC-One on the Home screen. • Go to Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select BroadWorks Anywhere and select a location. 4 Select Status > Disabled. 5 Select Save. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 54...

  • Page 55: Managing Calls With Broadsoft Uc-One Remote Office

    For more information on using Remote Office, contact your system administrator or service provider. Related Topics Managing Calls Remotely with Broadworks Server Add a Remote Office Number You can add one number only as your remote office number. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 55...

  • Page 56: Disable Remote Office

    4 Select Save. Related Topics Managing Calls with BroadSoft UC-One Remote Office Edit Your Remote Office Number You can edit your remote office number to add a different number for forwarding your calls. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 56...

  • Page 57: Ignoring Or Rejecting Incoming Calls

    From the Incoming Call screen, do one of the following: Select Ignore for private lines. Select Silence for shared lines. The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen displays. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 57...

  • Page 58: Reject Incoming Calls

    When you enable DND, you see the following: • The DND icon displays in the status bar. • When the phone is idle, the DND icon displays next to your phone line. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 58...

  • Page 59: Enable Do Not Disturb

    The DND icon on the Home screen changes from DND Disabled to DND Enabled For VVX 150 phones, the line icon changes to Note When you set your presence status to Do Not Disturb and enable DND on your phone, a message reflecting your Do Not Disturb status scrolls under the time display.

  • Page 60: Reject Calls With Do Not Disturb On One Line

    BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification. Check with your system administrator to find out if this feature is available on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 60...

  • Page 61: Redirecting Incoming Calls

    Related Topics Redirecting Incoming Calls Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 61...

  • Page 62: Forward All Incoming Calls To A Contact

    Always as your forwarding option, the Forwarding icon displays on the line. Related Topics Forwarding Incoming Calls to a Contact Disable Call Forwarding You can disable call forwarding when you no longer want to forward your calls. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 62...

  • Page 63: Divert Calls To A Contact

    When you receive higher precedence call, the lower precedence call gets disconnected, private line and shared line preemption screen displays as below. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 63...
  • Page 64 Related Topics Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 64...

  • Page 65: Audio Conference Calls

    3 Enter another contact's number or select a contact from the directory or the call lists. 4 When the contact answers, select the Conference soft key. All call participants are added to a conference call. Related Topics Audio Conference Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 65...

  • Page 66: Join Calls To Create A Conference Call

    During a conference call, select End Call. Related Topics Audio Conference Calls Hold a Conference Call When you place a conference call on hold, you place all conference participants on hold. Procedure • Select Hold Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 66...

  • Page 67: Resume A Conference Call

    You can then resume one of the held calls. Procedure • During a conference call, select the Split softkey. The conference call ends, and the two participants are held in two separate calls. Related Topics Audio Conference Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 67...

  • Page 68: Manage Conference Call Participants

    List information about a participant. Participant information includes name, number, and call details. Call details include whether the call is muted, held, or is video-enabled. This feature isn’t available for VVX 150 phones. Check with your system administrator to find out if this feature is available on your phone.

  • Page 69: Initiate An Advanced Conference Call During A Call

    24 advanced conference calls at a time on your phone, if enabled on the server. However, you can have only one active conference call in progress on your phone. This feature is not supported on VVX 150 phones. Check with your system administrator to find out if this feature is available on your phone.

  • Page 70: Add Contacts To An Advanced Conference Call

    Alcatel-Lucent Advanced Conference Calls Join Two Calls into an Advanced Conference Call You can join an active call and a held call into an advanced conference call. Procedure • Do one of the following: Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 70...

  • Page 71: Viewing A Roster Of Conference Participants

    • Press Exit. Related Topics Viewing a Roster of Conference Participants Return to Participant Roster You can return to the roster at anytime during an active conference. Procedure • Press Roster. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 71...
  • Page 72 2 Press Unmute to enable participants to speak in the conference. Related Topics Muting Advance Conference Participants Mute and Unmute Individual Advance Conference Participants Chairpersons can choose to mute and unmute individual participants during conferences. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 72...

  • Page 73: Remove Advanced Conference Participants

    Remove Advanced Conference Participants A chairperson can remove any participant from the conference call. Procedure • In the roster, select a participant and select Remove. Related Topics Managing Advanced Conference Participants Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 73...

  • Page 74: Shared Line Limitations

    Missed and Received Calls on Shared Lines If no phones answer a shared line call, it displays as missed on all registered phones. When on phone answers the call, no other registered phone displays call as missed. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 74...

  • Page 75: Hold A Call Privately On A Shared Line

    Barge In on Calls for Busy Lamp Field Lines When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on active calls for Busy Lamp Field (BLF) lines you all are monitoring. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 75...
  • Page 76 Only one contact can barge in on a call at a time. Contacts can barge in on remote held calls using the Normal barge in mode but cannot barge in on parked calls. This feature is not supported on VVX 150 phones. Check with your system administrator to find out if this feature is available on your phone.
  • Page 77 Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active call in place, the incoming call is sent to voicemail. Related Topics Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 77...

  • Page 78: Answering A Madn Call

    • Select the End Call soft key, or place the handset in the cradle. Your connection to the bridge call is ended, and the other call participants remain on the call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 78...
  • Page 79 When a shared line is configured as private or when privacy is enabled on an active call, bridging is disabled and other MADN members cannot barge in on an active call on the shared line. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 79...

  • Page 80: Enable Privacy

    PRLC code given to you by your administrator. For example, dial *922. A confirmation tone plays, and the call is resumed automatically. Related Topics Enabling Privacy for MADN Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 80...

  • Page 81: Enable Privacy On A Bridge Call

    Any incoming call to the shared line rings on all group members' phones simultaneously; the call is displayed on all members' screens, and a green LED light flashes on the line key. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 81...
  • Page 82 Your connection to the bridge call is ended, and the other call participants remain on the call. You can rejoin a bridge call after leaving by pressing the Bridge In soft key again. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 82...
  • Page 83 You are the only one that can view the held status of the call and resume the call. Passing a call enables other group members to resume the call on the shared line. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 83...

  • Page 84: Pass An Scap Call

    Do one of the following: Select the corresponding line key and lift the handset. Press and hold the corresponding line key and select Resume. Related Topics Holding or Passing SCAP Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 84...

  • Page 85: Broadsoft Uc-One Simultaneous Ring

    When you add an extension or a phone number, you can choose to enable Answer Confirmation Required, which notifies you when a call is answered on one of the added numbers. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 85...

  • Page 86: Delete Numbers From The Simultaneous Ring List

    Go to Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select the numbers you want to remove and press Delete. Related Topics BroadSoft UC-One Simultaneous Ring Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 86...

  • Page 87: Broadsoft Executive-Assistant

    Procedure 1 On the Home screen of the executive’s phone, select Executive. 2 Select Call Filtering then select On. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 87...
  • Page 88 Call Screening is only available when Call Filtering is enabled. Procedure 1 On the Home screen of the executive’s phone, select Executive. 2 Select Call Screen then select On. Related Topics Executive Options Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 88...
  • Page 89 As an assistant, you can make calls on behalf of any of your assigned executives. When a call is made on behalf of an executive, a solid red bar displays on the executive’s line key, if the executive’s line is a shared line. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 89...
  • Page 90 When you opt out, you no longer receive filtered executive calls and cannot manage or monitor executive calls. Procedure 1 On the Home screen of the assistant’s phone, select Assistant. 2 Select Executives then choose an executive. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 90...

  • Page 91: Divert Filtered Executive Calls

    Procedure 1 Press and hold the line key with the held call. 2 Select the held call, and select the Pick Call soft key. Related Topics BroadSoft Executive-Assistant Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 91...

  • Page 92: Pick Up A Held Executive Call On A Private Line

    Assistants cannot silently barge in on executive calls. Procedure 1 During an active call on the executive's line, press and hold the executive line key. 2 Select the S-Barge In soft key. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 92...
  • Page 93 Related Topics Barge In on an Executive Call Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 93...

  • Page 94: Recording Audio Calls

    Related Topics Recording Audio Calls Record a Call The phone allows you to record an active audio call. Make sure to inform your contacts on the call before you begin recording. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 94...

  • Page 95: Manage A Call While Recording

    Pause a Recording During a call, you might need to pause a recording while the call is active. Procedure • Select Pause. The message Recording Paused displays in the status bar. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 95...

  • Page 96: Resume A Recording

    Procedure • Do one of the following: Select Stop. Select Back > End Call. When you stop recording, the USB icon displays in the status bar. Related Topics Recording Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 96...

  • Page 97: Record A Conference Call

    You can’t open and play recordings when you are in an active call or if you’re recording a call. If you try to, the phone cancels the action. Place the call on hold before playing recordings. The recording stops playing when you resume the call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 97...

  • Page 98: Pause And Resume Played Recordings

    Recording Audio Calls Stop Playing a Recording After you finish listening to a recording, you can stop playing it by exiting the recording. Procedure • Select Exit. Related Topics Recording Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 98...

  • Page 99: Rename A Recording

    Procedure 1 Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings displays. 2 Select a recording. 3 Select Delete. Related Topics Recording Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 99...

  • Page 100: Call Lists And Directories

    In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries. Procedure • Go to Directories > Recent Calls. Related Topics Recent Calls Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 100...

  • Page 101: Sort Recent Call Entries

    Recent Calls View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 101...

  • Page 102: Edit A Recent Call Entry

    1 Select Info next to a call record. 2 Select Delete. Related Topics Recent Calls Save a Recent Call Entry You can save a recent call entry to the Contact Directory. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 102...

  • Page 103: Search For A Contact In The Contact Directory

    When you add a contact to your Contact directory, you can choose how much information you want to enter for your contact. The phone requires you to enter a contact number. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 103...

  • Page 104: View Contact Information

    You can also view additional information, such as a job title, label, or email address. Procedure 1 Go to Directories > Contact Directory . 2 In the Contact Directory, select a contact. Related Topics Contact Directory Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 104...

  • Page 105: Update A Contact's Information

    Check with your system administrator to find out if this feature is available. Note You may need to enter your user credentials to access the directory for the first time, if set by your system administrator. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 105...

  • Page 106: Searching The Corporate Directory

    2 In the Corporate Directory, select AdvFind. 3 In the search field, enter your search criteria and select Submit. 4 Choose a contact and select View to view the contact's information. Related Topics Searching the Corporate Directory Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 106...
  • Page 107 1 In the Corporate Directory, search for a contact. 2 From the search results, choose the contact and select View. 3 Select Save. 4 Enter any additional contact information and select Save. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 107...
  • Page 108 Within the directories, you can view a contact's name, job title, and any available phone numbers or extensions. Procedure 1 Navigate to Directories. 2 Select one of the following BroadSoft directories: • Enterprise Directory • Enterprise Common Directory • Group Directory Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 108...

  • Page 109: Searching The Broadsoft Directory

    Searching the BroadSoft Directory Perform an Advanced Search of the BroadSoft Directory An advanced search enables you to choose to search for contacts by first name, last name, or phone number. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 109...
  • Page 110 If enabled by your system administrator, you can view and edit contacts in your Personal Directory on the BroadSoft Server from supported VVX business IP phones phones. Related Topics BroadSoft Directories Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 110...
  • Page 111 Delete a BroadSoft Contact from the Personal Directory You can delete any contact from the Personal Directory. Procedure 1 Go to Directories > Personal Directory. 2 On the Contact Information screen, select Delete. A confirmation message displays. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 111...

  • Page 112: Using The Global Address Book

    Procedure 1 Go to Directories > Global Address Book. 2 In the search field, enter your search criteria and select Submit. Related Topics Using the Global Address Book Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 112...

  • Page 113: Perform An Advanced Search Of The Global Address Book

    GAB after you have left the Directory screen. Procedure 1 Go to Settings > Basic > Preferences. 2 Select Global Address Book > View Persistency and select Enable. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 113...

  • Page 114: Using The Personal Address Book

    1 In the Contact Directory screen, select Search. Select More if you do not see the Search soft key. 2 In the search field, enter your search criteria and select Submit. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 114...

  • Page 115: Add Contacts To The Personal Address Book

    If you modify a contact's information on your phone or computer, the changes are automatically updated in the Ribbon Communications Personal Agent and in the PAB on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 115...

  • Page 116: Edit Contacts Locally

    When a contact is deleted, the phone deletes the contact from the PAB without any notification. Related Topics Editing Contacts in the Personal Address Book Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 116...

  • Page 117: Favorites And Contact Lists

    4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 150 phones or 9999 for all other VVX phones. Printed from Polycom, Inc. (http://documents.polycom.com)

  • Page 118: Viewing Favorites

    Related Topics Viewing Favorites Reorder Favorites You can change the order in which your favorites display on the Home or Lines screen. Procedure 1 From your Contact Directory, select a contact. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 118...

  • Page 119: Delete Favorites

    Lines and Home screens, if your buddy is a favorite. Related Topics Favorites and Contact Lists Add Contacts to Your Buddy List If you want to monitor contacts' status, add them to your Buddy list. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 119...

  • Page 120: View Your Buddy List

    View the status of contacts on your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen. Procedure • Do one of the following: Select Buddies or go to Settings > Features > Presence > Buddy Status. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 120...

  • Page 121: Buddies' Presence Information

    Monitor Contacts on Your Buddy List View Your Watcher List Contacts who can monitor your phone's status are added to the Watcher list. Procedure 1 Go to Settings > Features > Presence. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 121...

  • Page 122: Block Contacts From Viewing Your Status

    Contacts who cannot monitor your phone's status are added to the Blocked List. Procedure 1 Go to Settings > Features > Presence. A list of contacts that cannot monitor your status is displayed. 2 Select Blocked List. Related Topics Using Buddy Lists Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 122...

  • Page 123: Unblock A Contact

    You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the Lines screen. The VVX 150 phones do not support BroadSoft UC-One favorites. Contact your system administrator to find out if this feature is available on your phone.

  • Page 124: Viewing Broadsoft Uc-One Contacts And Favorites

    If the message “Authentication failure” is displayed when you try to view UC-One contacts, make sure you entered the correct BroadSoft UC-One credentials on your phone. Related Topics Managing BroadSoft UC-One Favorites and Contacts Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 124...

  • Page 125: View Broadsoft Uc-One Contacts And Favorites

    • Select Directories > UC-One Contacts. Your UC-One groups display. If there are no user-defined groups, contacts display under the All Contacts group. Related Topics Viewing BroadSoft UC-One Contacts and Favorites Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 125...

  • Page 126: Search For Broadsoft Uc-One Contacts

    You can search for UC-One contacts from the UC-One Contacts screen. For more information on Using BroadSoft applications, refer to web pages BroadSoft UC- Note BroadSoft Instant Messaging & Presence. Procedure 1 Select Directories > UC-One Contacts. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 126...
  • Page 127 2 Select Search. 3 Enter your contact's first or last name. A list of search results display. Related Topics Managing BroadSoft UC-One Favorites and Contacts Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 127...

  • Page 128: Accessing, Sending, And Broadcasting Messages

    Check your voicemail in the Message Center on your phone. Note For information on remotely accessing your voicemail, contact your system administrator or service provider. Procedure 1 Go to Messages. 2 Select Message Center. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 128...

  • Page 129: Remove The Message Alert

    When you send a message, you can either select a message from a preset list of short messages, or you can use the dial pad or onscreen keyboard to enter a custom message. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 129...

  • Page 130: Read Instant Messages

    4 Select the Next or Previous soft key to read additional messages, if available. Related Topics Instant Messaging Reply to Instant Messages After you read an instant message on your phone, you can send a reply to the message. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 130...

  • Page 131: Delete Instant Messages

    Priority—By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 131...

  • Page 132: Send A Group Page

    You cannot play a page through your handset or headset. When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non- emergency broadcasts do not display or play on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 132...
  • Page 133 While a page plays, you can do the following: • Hold the page. • End the page. This ends the page at your phone only. • Place a new call. Related Topics Receiving Pages Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 133...

  • Page 134: Group Paging Settings

    1 Go to Settings > Basic > Preferences > Paging/PTT Configuration. 2 Select Group Paging > Group Subscriptions. 3 From the Group Subscriptions screen, select the group you want to subscribe to and select Yes. Related Topics Group Paging Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 134...

  • Page 135: Enable Pages To Play During Active Calls

    An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled. Related Topics Accessing, Sending, and Broadcasting Messages Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 135...

  • Page 136: Send A Ptt Broadcast

    Related Topics Broadcasting Messages with Push to Talk Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 136...

  • Page 137: Listen To A Ptt Broadcast During An Active Call

    When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 137...

  • Page 138: Reply To Ptt Broadcasts

    The broadcast ends. You cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel. Related Topics Broadcasting Messages with Push to Talk Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 138...

  • Page 139: Push To Talk Settings

    2 Select PTT Push to Talk > Channel Subscriptions. 3 From the Channel Subscriptions screen, select the channel you want to subscribe to and select Yes. Related Topics Push To Talk Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 139...

  • Page 140: Enable Ptt Broadcasts To Play During Active Calls

    Procedure 1 Go to Settings > Basic > Preferences > Paging/PTT Configuration. 2 Select PTT Push to Talk > Accept While Busy and select Enable. Related Topics Push To Talk Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 140...

  • Page 141: Phone Applications

    If you do not see the Calendar icon on the Home screen or the Calendar does not display when selected, it is possible your login credentials are incorrect or the Calendar is not connected. Related Topics Using the Calendar Check the Status of the Calendar Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 141...

  • Page 142: Navigate Day View

    Month view displays all the days in the month, with a dot next to the days that have meetings. The current day is displayed in a darker color, and days you select display in gray. Procedure • Do one of the following: Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 142...

  • Page 143: Return To Day View

    When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 to 15 minutes 5 minutes and 1 minute before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 143...

  • Page 144: Choose A Meeting Reminder Type

    Audible Once—An alert tone plays the first time a meeting reminder displays but doesn’t play for any additional reminders. • Audible Always (default)—An alert tone plays each time a meeting reminder displays. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 144...

  • Page 145: Disable Meeting Reminders

    2 Select Calendar Settings > Reminder Settings. 3 Select Reminder > Disable. Related Topics Meeting Reminders Joining Calendar Meetings You can join any scheduled meeting from the calendar or from a meeting reminder. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 145...

  • Page 146: Join Meetings From The Calendar

    Procedure • Do one of the following: From Meeting view, select More Actions and select a number. From the meeting reminder, select Details > More Actions and select a number. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 146...

  • Page 147: Navigating The Web

    You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser. Figure 1. Navigation bar in the Web Browser Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 147...

  • Page 148: Browser Navigation Soft Keys

    Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. Exits the Web Browser and returns to the phone's Home screen. Related Topics Open the Web Browser Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 148...

  • Page 149: Change The Font Size

    1 Navigate to Settings > Basic > Preferences > Font Size. 2 Select a font size. 3 Select Save. A notification displays to reboot the phone to make the changes effective. 4 Select Yes. Related Topics Customizing the Font Size Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 149...

  • Page 150: Connecting To A Wireless Network

    You can enable wireless connectivity for your USB-enabled VVX phone using the Poly Wi-Fi wireless network adapter. Prerequisite Before setting up a wireless network, make sure that you connect the VVX phone to its power adapter. VVX phones do not support WEP. Note Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 150...
  • Page 151 Your administrator sets the appropriate EAP method to connect to an enterprise-based network. 3 Select Connect. The Wi-Fi connection status displays on the Menu and Home screens. Related Topics Connecting to a Wireless Network Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 151...

  • Page 152: Disconnect From A Wireless Network

    Remove any saved wireless network that is no longer necessary. Procedure 1 Select the connected wireless network SSID from the list. 2 Select Forget. Related Topics Connecting to a Wireless Network Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 152...

  • Page 153: Password Required To Access Basic Settings

    3 Select a theme and select Save. A screen displays informing you that the phone needs to reboot. 4 Select Yes to reboot your phone and apply the changes. Related Topics Poly VVX Business IP Phone Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 153...

  • Page 154: Set The System Language

    When the phone can’t obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. Related Topics Poly VVX Business IP Phone Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 154...

  • Page 155: Change The Time And Date Format

    Backlight Timeout: The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. The backlight timeout period begins after your last activity, such as an incoming call. Backlight Intensity includes the following settings you can choose from: Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 155...

  • Page 156: Set The Backlight Intensity

    By setting the Backlight Timeout, you can determine how long the phone should sit idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 156...

  • Page 157: Changing Your Background

    2 Select Background and select a background image. Depending how your system is set up, you might have to select Background > Select Background. The Select Background screen is displayed. Related Topics Changing Your Background Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 157...

  • Page 158: Adding Personal Photos As Your Background

    The phone adds the file to the list of available backgrounds. 9 Go to Settings > Basic > Preferences. 10 Select Background and select a background image. The image displays as your background. Related Topics Adding Personal Photos as Your Background Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 158...

  • Page 159: Use A Usb Flash Drive To Add A Background

    Reset Your Background You can reset your background to display the default image. Procedure 1 Go to Settings > Basic > Preferences. 2 Select Background > Default. Related Topics Changing Your Background Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 159...

  • Page 160: Enable Screen Savers

    4 Select Save. Related Topics Screen Savers Use Personal Photos as Screen Savers You can enable your phone to display your personal photos on a USB flash drive as a screen saver. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 160...
  • Page 161 Enter a time between 1 and 9999 minutes. The default is 15 minutes. 10 Select Save. Your phone displays the screen saver after the number of minutes you specified in the Wait Time field. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 161...

  • Page 162: Disable The Screen Saver

    If your phone does not detect the USB flash drive when you attach it to your phone, the Note USB port on your phone may be disabled. Contact your system administrator. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 162...
  • Page 163 Frame feature (unless you have a screen saver enabled). Set the picture that currently displays as the Background Image background picture for your phone. Related Topics Use Your Phone as a Digital Picture Frame Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 163...

  • Page 164: Change Your Office Hours For Power Saving Mode

    5 On the Office Hours screen, select Duration. 6 Select a day of the week and enter a duration of 0 to 12 hours per day. 7 Select Save. Related Topics Power Saving Mode Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 164...

  • Page 165: Change Idle Timeouts For Power Saving Mode

    You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts or a specific contact, where call notifications play, and the volume of the ringtone or call audio. Related Topics Poly VVX Business IP Phone Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 165...

  • Page 166: Change Incoming Call Notifications

    To help you quickly identify callers, select unique ringtones for contacts in your directory. Procedure 1 Go to Directories > Contact Directory . 2 In the Contact Directory, select a contact. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 166...

  • Page 167: Change The Volume

    USB or Bluetooth headsets. Procedure 1 Go to Settings > Basic > Preferences. 2 Select Acoustic Fence and select Enable. Related Topics Changing Audio Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 167...

  • Page 168: Updating Your Buddy Status

    1 Select My Status or navigate to Settings > Features > Presence > My Status. 2 From the My Status screen, select your desired status. Related Topics Updating Your Buddy Status Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 168...

  • Page 169: Automatically Update Your Buddy Status

    If you have only one line, the security classification displays for that line. 2 If you have more than one registered line, select a line. The security classification displays for the selected line. Related Topics Security Classification Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 169...
  • Page 170 Procedure 1 On the phone, go to Settings > Basic > Clear Uploaded Calls/Directory. 2 Select Yes. Related Topics Poly VVX Business IP Phone Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 170...
  • Page 171 General Settings • Ringtone & Volume Settings • Wireless Settings • Softphone Settings • Audio Tuning Settings • Advanced Settings • Restore Defaults settings Related Topics Poly VVX Business IP Phone Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 171...
  • Page 172 Go to PLT Hub > General. 2 Select Mute On/Off Alert. 3 Select one of the following alerts: • Voice • Single Tone • Double Tone Related Topics Plantronics Headset Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 172...
  • Page 173 You must set Mute Reminder to Audible Reminder to use the mute reminder interval option. Procedure 1 Do one of the following: • Go to Settings > Basic > PLT Hub > General. • Go to PLT Hub > General. 2 Select Mute Reminder Interval. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 173...
  • Page 174 You can adjust the bass and treble settings for the headset speaker from your VVX phone. Procedure 1 Do one of the following: • Go to Settings > Basic > PLT Hub > Audio Tuning. • Go to PLT Hub > Audio Tuning. 2 Select Speaker. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 174...
  • Page 175 You can record the call, stop, and play the recording to test your microphone. Procedure 1 Do one of the following: • Go to Settings > Basic > PLT Hub > Audio Tuning. • Go to PLT Hub > Audio Tuning. 2 Select Microphone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 175...
  • Page 176 You can set the dial tone of the softphone to alert for an outgoing call. Procedure 1 Do one of the following: • Go to Settings > Basic > PLT Hub > Softphone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 176...
  • Page 177 If you disable this setting, the headset limits the sound level to 118 dBA. Procedure 1 Do one of the following: • Go to Settings > Basic > PLT Hub > Advanced. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 177...

  • Page 178: Restore Default Settings

    2 Select Hours on Phone Per Day. 3 Select the number of desired hours. Related Topics Plantronics Headset Settings Restore Default Settings You can restore the headset default settings from your VVX phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 178...
  • Page 179 Mute On/Off Alerts Mute Reminder Mute Reminder Interval Volume Level Tones Speaker Setting Microphone Setting Dial Tone Anti-startle Noise Exposure Hours on Phone per Day Restore Default Settings Related Topics Plantronics Headset Settings Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 179...

  • Page 180: Phone Accessories And Computer Applications

    Note If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 180...

  • Page 181: Use Your Headset For All Calls

    Use the Handset, Headset, or Speakerphone Reactivate Headset Memory Mode Switching to the speakerphone or the handset deactivates Headset Memory Mode. Procedure • Press the headset key twice. Related Topics Using a Headset with Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 181...

  • Page 182: Using Electronic Hookswitch

    Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.

  • Page 183: Change The Headset Mode

    Related Topics Using Electronic Hookswitch Disconnect Your Headset To disconnect or change your headset, properly detach your headset from your phone. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 183...

  • Page 184: Controlling Your Phone With Polycom Desktop Connector

    Using a Headset with Your Phone Controlling Your Phone with Polycom Desktop Connector The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. The PDC is compatible with any language your phone and computer supports. Contact your system administrator to find out if your phone supports the PDC.

  • Page 185: Connect Using The Indirect Method

    Procedure 1 On your computer, select Start > Polycom > Polycom Desktop Connector. The PDC icon displays as an active program on your taskbar. 2 On your phone, go to Settings > Basic > PDC Configuration. 3 On the PDC Configuration screen, set the Status field to Enabled and select Save.

  • Page 186: Disable The Polycom Desktop Connector

    The PDC icon turns red, indicating that you successfully enabled the PDC program. Related Topics Setting Up and Enabling the Polycom Desktop Connector Disable the Polycom Desktop Connector If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone.

  • Page 187: Using The Polycom Desktop Connector

    Using the Polycom Desktop Connector Using Keyboard Shortcuts to Perform Tasks on Your Phone The Polycom Desktop Connector application extends your keyboard and mouse functionality from your computer onto your phone. You can perform the following tasks using the application: •...
  • Page 188 Messages menu Alt + F8 New Call soft key Talk soft key (if PTT is Alt + F9 End Call soft key enabled) ACD Sign In (if enabled) Alt + F10 Settings. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 188...

  • Page 189: Enter Text In A Different Language

    ACD Sign Out (if Alt + F12 enabled) Related Topics Using the Polycom Desktop Connector Enter Text in a Different Language You can enter text in different languages onto your phone using your computer's keyboard. Note The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard.
  • Page 190 Note To change your keyboard language back to the original, press the keyboard shortcut Left Alt + Left Shift to toggle your keyboard language. Related Topics Using the Polycom Desktop Connector Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 190...
  • Page 191 Expansion modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. VVX 150, 250, and 350 phones do not support expansion modules. The VVX EM 50 Note expansion module is only supported on VVX 450 business IP phones, running UC Software 5.8.2 or later.
  • Page 192 The table lists each numbered feature shown below. Figure 1. VVX EM 50 Hardware Features Table 1. VVX EM 50 Hardware Description Reference Feature Feature Description Number Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 192 Selects available line key contacts, functions, Line keys and assignments.
  • Page 193 • Flashing Red—Indicates a held call. • Flashing Green and Red—Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 193...
  • Page 194 2 Insert the USB plug on the VVX EM50 expansion module into the side USB port on the VVX 450. 3 Lay the connected phone and expansion module face-down on the table. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 194...
  • Page 195 3 Using the screwdriver, remove the supplied screw from the bracket screw hole, as shown. 4 Detach the USB plug on the VVX EM50 expansion module from the phone. Related Topics Poly VVX EM 50 Expansion Modules Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 195...
  • Page 196 3 Remove the screw from the left side of the connected expansion module, as shown. 4 Insert the USB plug on the second VVX EM50 expansion module into the side USB port on the first connected expansion module. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 196...
  • Page 197 2 Lay the connected phone and the expansion modules face-down on the table. 3 Using the screwdriver, remove the secured screw from the bracket screw connecting both the expansion modules, as shown. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 197...
  • Page 198 After you fill all the display spaces on your phone and assign functions to all the lines on Note your expansion module, you can find additional favorites and contacts in the Contact Directory. Related Topics Poly VVX EM 50 Expansion Modules Favorites and Contact Lists Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 198...
  • Page 199 The expansion modules with color displays support three pages of line information on the LCD screen for each module connected to a supported VVX phone. Each page of the expansion module contains line registrations, monitored contacts, contacts' presence, or favorites assigned to line keys. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 199...
  • Page 200 If you only have one expansion module connected to your phone, the pages are ordered sequentially on the module, as shown next. Press the first, second, or third Page key to view the corresponding pages. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 200...
  • Page 201 As shown in the next figure, the pages display on the two expansion modules in the following order: Pages 1, 3, and 4 display on the first expansion module. Pages 2, 5, and 6 display on the second expansion module. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 201...
  • Page 202 When you change the backlight intensity settings on your VVX phone, the backlight on your connected expansion module automatically changes to match the new settings. Related Topics Poly VVX EM 50 Expansion Modules Backlight Intensity and Timeout Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 202...

  • Page 203: Accessibility Features

    (EHS), you can use the controls on your Electronic hookswitch headset to answer and end calls. Additionally, you may be able to mute calls and control volume from your headset. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 203...
  • Page 204 The large touchscreen enables you to select, swipe, and press the Touchscreen screen to perform functions and activate features. The large keys on the phone console enable you to access phone Large keys features and functions. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 204...
  • Page 205 Tactile “5” key with raised bumps the position of other keys on the keypad. The large keys on the phone console enable you to Large keys access phone features and functions. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 205...
  • Page 206 Keys on the phone console are discernible by their navigation keys size and shape. Many feature keys illuminate when activated to alert Illuminated feature keys you when a feature is enabled. Related Topics Accessibility Features Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 206...

  • Page 207: Maintaining Your Phone

    Procedure • In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. Related Topics Maintaining Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 207...

  • Page 208: Restart Your Phone

    1 Go to Settings > Basic. 2 Select Update Configuration. A confirmation message displays. 3 Select Yes. The configuration updates. The phone may reboot restart, depending on which settings you changed. Related Topics Maintaining Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 208...

  • Page 209: Test The Hardware

    Do not use chemicals to clean the screen. Related Topics Maintaining Your Phone Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 209...

  • Page 210: View Software Details

    Update the Software Later If you exit the software update, you can press the SWUpdate soft key to update your phone's software at any time after you exit the software update notification. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 210...

  • Page 211: Postpone Software Updates

    If your administrator enables this option, you can choose to ignore software updates. Note You can’t both ignore and postpone software updates. Your system administrator can configure only one option or the other. Contact your system administrator with any questions. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 211...

  • Page 212: Exit The Software Update Notification

    Procedure • When prompted to update your software, select Exit. When you exit the notification, the SWUpdate soft key displays on the Lines screen. Related Topics Updating the Phone Software Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 212...

  • Page 213: Troubleshooting

    Issues with the phone’s connection to the Microsoft server may cause calendar problems. Without a functioning connection, you may not see the Calendar icon on the Home screen or you may not receive meeting reminders. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 213...

  • Page 214: View The Status Of The Personal Address Book

    PAB. Contact your system administrator for further troubleshooting help. Procedure • Navigate to Settings > Status > Contact Directory. The following information is displayed: Status Server Control Method Server URL Registration Index and User ID Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 214...

  • Page 215: Polycom Desktop Connector

    Related Topics Ribbon Communications Address Book Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems. Table 1. Common PDC Problems and Solutions Issue Corrective Action...

  • Page 216: Troubleshoot Audio And Echo Issues

    Stop, and then remove the drive. Refer to Feature Profile 37477: Using Headsets The message “Unsupported USB device with Polycom Phones on Polycom Support for a attached” displays. list of USB devices supported on Poly phones. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 216...

  • Page 217: Reset The Phone To Factory Defaults

    Workaround: Only use the power supply designed for your phone or check with your system administrator about using Power over Ethernet. Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 217...
  • Page 218 Related Topics Troubleshooting Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 218...

This manual is also suitable for:

Vvx 250Vvx 350Vvx 450

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