AJAX Systems Hub Plus User Manual
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AJAX Systems Hub Plus User Manual

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Hub Plus User Manual
Updated March 25, 2021
Hub Plus is a central device of the Ajax security system, coordinating the connected devices,
and interacting with the user and security company. Device is developed only for indoor use.
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Summary of Contents for AJAX Systems Hub Plus

  • Page 1 Hub Plus User Manual Updated March 25, 2021 Hub Plus is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user and security company. Device is developed only for indoor use.
  • Page 2 The personal data and system operation logs are stored under multilevel protection, and information exchange with Hub Plus is carried out via an encrypted channel on a 24-hour basis.
  • Page 3 Hub Plus supports up to 150 Ajax devices connected. The protected Jeweller radio protocol ensures reliable communication between the devices at a distance of up to 2 km in the line of sight. List of Ajax devices Use scenarios to automate the security system and decrease the number of routine actions.

  • Page 4: Led Indication

    2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the hub) 3. Socket for the power supply cable 4. Socket for the Ethernet cable 5. Slot for the micro-SIM . Slot for the micro-SIM 7.
  • Page 5 The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection. Event LED indicator At least two communication channels — Wi-Fi, Ethernet, or Lights up white SIM card — are connected A single communication channel is connected Lights up green The hub is not connected to the Internet or there is no...

  • Page 6: Connecting To The Network

    Connecting to the Network 1. Open the hub lid by shifting it down with force. Be careful and do not damage the tamper protecting the hub from dismantling! 2. Connect power supply and Ethernet cables to the sockets.
  • Page 7 1 — Power Socket 2 — Ethernet socket 3, 4 — Slots for micro-SIM cards connection 3. Press and hold the power button for 2 seconds until the logo lights up.
  • Page 8 The hub needs approximately 2 minutes to identify the available communication channels. The bright green or white logo color indicates that the hub is connected to Ajax Cloud. If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address.
  • Page 9 In some regions, Hub Plus is sold with a SIM card along. If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
  • Page 10 Ajax account allows to combine the roles: you can be the administrator of one hub, as well as the user of another hub. Adding the hub to the Ajax app Granting access to all system functions (to display notifications in particular) is a mandatory condition for controlling the Ajax security system via the smartphone/tablet.

  • Page 11: Installation

    4. Wait until the hub is registered and displayed on the application desktop. Installation Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.

  • Page 12: Hub Installation

    The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simplifies the removal of the device. Do not place the hub: outside the premises (outdoors); nearby or inside any metal objects that cause attenuation and shielding of the radio signal;...
  • Page 13 Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft. If the hub is firmly fixed, the attempt to tear it off triggers the tamper, and the system sends a notification.

  • Page 14: Connecting Devices

    Without creating the room, you are not able to add devices in the Ajax app! Creating and Setting up a Room The room is created in the app using the menu Add Room. Please assign a name for the room, and optionally, attach (or make) a photo: it helps to find the needed room in the list quickly.
  • Page 15 During the first hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later. The user can add the device only when the security system is disarmed! 1.
  • Page 16 If the connection fails on the first try, switch off the device for 5 seconds and retry. How to configure and connect an IP camera to the Ajax security system Hub statuses Icons Icons display some of Hub Plus statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning...
  • Page 17 The hub have lost connection with the central monitoring station of the security organization via direct connection States States can be found in the Ajax app 1. Go to the Devices tab 2. Select Hub Plus from the list. Parameter Meaning Click to open the list of hub malfunctions. Malfunction The field appears only if a malfunction is detected...
  • Page 18 Status of the tamper that responds to hub dismantling: Closed — the hub lid is closed Opened — the hub removed from SmartBracket holder What is a tamper? External power supply connection status: Connected — the hub is connected to external power External power supply Disconnected —...
  • Page 19 Active SIM card Displays the active SIM card: SIM card 1 or SIM card 2 The number of the SIM card installed in the first slot. Copy SIM card 1 the number by clicking it The number of the SIM card installed in the second slot. SIM card 2 Copy the number by clicking it Internet connection status of the hub via Wi-Fi.
  • Page 20 Settings can be changed in the Ajax app 1. Go to the Devices tab 2. Select Hub Plus from the list. 3. Go to Settings by clicking on the icon Note that after changing the settings, you should click the Back button to save them.
  • Page 21 Avatar is a customized title image for Ajax security system. It is displayed in the hub selection menu and helps to identify the required object. To change or set an avatar, click on the camera icon and set up the desired picture. Hub name.
  • Page 22 Ethernet — settings for wired Internet connection. Ethernet — allows you to enable and disable Ethernet on the hub DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static IP Address — hub IP Address Subnet mask —...

  • Page 23: Sim Card Settings

    DNS — DNS of the hub Forget this network — after pressing, the hub deletes the network settings and no longer connects to it GSM — enabling/disabling cellular communication, configuring connections, and checking account. Cellular Data — disables and enables SIM cards on the hub Roaming —...
  • Page 24 Connection settings APN, User name, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service. How to set or change APN settings in the hub Mobile data usage Incoming —...
  • Page 25 Geofence — configuring reminders for arming/disarming the security system when crossing a specified area. The user location is determined using the smartphone GPS module. What geofences are and how they function Groups — group mode configuration. This allows you to: Manage the security modes for separate premises or groups of detectors.
  • Page 26 How to create and configure a scenario in the Ajax security system Detection Zone Test — running the detection zone test for the connected detectors. The test determines the sufficient distance for the detectors to register alarms. What is Detection Zone Test Jeweller —...
  • Page 27 Ping interval * (number of undelivered packets + 1 correction packet). The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval.
  • Page 28 General settings Time Zone Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone. Learn more about scenarios LED Brightness Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10. The default value is 10.
  • Page 29 Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures. The setting allows you to select the transmission channel for the hub logs or disable their recording: Ethernet Wi-Fi No —...
  • Page 30 System Integrity Check Alarm Confirmation Restoration After Alarm Arming/Disarming Process Devices Auto Deactivation PD 6662 Setting Wizard Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017. Learn more about PD 6662:2017 How to configure the system to comply with PD 6662:2017 Server Connection The menu contains settings for communication between the hub and the Ajax Cloud:...
  • Page 31 (Ping interval * 4) + Time filter With the default settings, Ajax Cloud reports the hub loss in 9 minutes: (60 s * 4) + 300 s = 9 min Disable alerts when the connection with the server is lost. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default).
  • Page 32 Settings of siren after-alarm indication This setting is only available in PRO Ajax apps The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.
  • Page 33 System Integrity Check The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default. Learn more Alarm Confirmation This setting is only available in PRO Ajax apps Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time.
  • Page 34 The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function. The function eliminates situations when the user arms the system with detectors that generate false alarms.
  • Page 35 The Ajax security system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about events of a specific device will not be sent to the CMS and security system users. There are two types of Devices Auto Deactivation: by the timer and by the number of alarms.
  • Page 36 In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub Plus can send alarms and events to the central monitoring station via Ethernet, UMTS, and Wi-Fi. We recommend that you use all communication channels at once —...
  • Page 37 GSM — enables event and alarm transmission via the mobile Internet. Wi-Fi — enables event and alarm transmission via Wi-Fi. Periodic Test Report — if enabled, the hub sends test reports with a given period to the CMS (Central Monitoring Station) for additional monitoring of object connection. Monitoring Station Ping Interval —...
  • Page 38 Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone. User Guide — opens the Hub Plus user guide. Data Import — a menu for automatical transferring devices and settings from another hub.

  • Page 39: Settings Reset

    Learn more about data import Unpair hub — removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved. Settings Reset To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red).
  • Page 40 The hub notifies users of events in three ways: push notifications, SMS and calls. Notifications are set in the menu “Users”: Event types For what it is used Types of notifications Arming / Notifications in case of arming / disarming Disarming Push–notification Alarm...
  • Page 41 Events Notices of events related to the WallSwitch, Relay Push–notification Notices of the lost communication, jamming, low battery charge or Malfunctions opening of the detector body Push–notification Push notification is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available.
  • Page 42 Notification settings can be only changed for registered users. Connecting a Security Company The list of organizations connecting the Ajax system to the central monitoring station is provided in the Security Companies menu of the hub settings: Contact representatives of the company providing services in your city and negotiate on the connection.

  • Page 43: Maintenance

    Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub. How to replace hub battery Complete Set 1. Hub Plus 2. SmartBracket mounting panel 3. Power supply cable 4. Ethernet cable 5. Installation kit .

  • Page 44: Tech Specs

    While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly prohibited to disassemble the device under voltage! Do not use the device with a damaged power cable.

  • Page 45: Warranty

    350 g Warranty Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator. If the device does not work correctly, you should first contact the support service — in half of the...
  • Page 46 User Agreement Technical support: support@ajax.systems...

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