Sharp AQUOS sense5G User Manual
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Sharp AQUOS sense5G User Manual

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AQUOS sense5G
User Guide

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Summary of Contents for Sharp AQUOS sense5G

  • Page 1 AQUOS sense5G User Guide...

  • Page 3: Table Of Contents

    About the User Guide............3 Getting Started Package Contents............... 6 Parts & Functions.............. 6 SIM Card................8 Internal Storage and SD Card..........9 Charging Handset..............13 AQUOS sense5G Power On/Off..............15 User Guide Contents Making Initial Settings............ 16 Google Account..............17 Unlocking Screen...............20 Basic Operations Basic Operations...............
  • Page 4 Application Basics General Notes..............213 Radio Wave Exposure and Specific Absorption Rate (SAR) Confirmation when First Activating Applications..96 Information..............215 Applications...............99 Water, Dust, & Shock Resistance......... 217 Adding/Deleting Applications........101 Managing Data File Storage..............108 Backup & Restore............108 Importing Data from Other Mobiles......109 Wi-Fi/Bluetooth ®...

  • Page 5: About The User Guide

    Display. Key labels in the User Guide are simplified for description purposes and differ with actual Display. Other Notations In the User Guide, the product is referred to as "handset." microSD™/microSDHC™/microSDXC™ Card is referred to as "SD Card." "A004SH" here refers to this mobile phone "AQUOS sense5G."...

  • Page 7: Getting Started

    Getting Started Package Contents............... 6 Parts & Functions.............. 6 SIM Card................8 Internal Storage and SD Card..........9 Charging Handset..............13 Power On/Off..............15 Making Initial Settings............ 16 Google Account..............17 Unlocking Screen...............20...

  • Page 8: Package Contents

    Package Contents Parts & Functions Package Contents Handset (Front) ・Handset (AQUOS sense5G) ・Battery is built into handset. ・Handset back cover is not removable. ・Quick Switch Adapter (Complimentary sample) ・クイックスタート (Japanese) ・お願いとご注意 (Japanese) Name Description Earpiece Hear the other party's voice here.
  • Page 9 Handset (Back and Sides) Handset Keys Name Description Volume Up Name Description Increase volume. Use while recording videos or when talking Volume Decrease volume. through Speakerphone. Down Key Make sure not to cover Mic. Assistant Trigger Google Assistant™. Wide-Angle Capture photos and videos with a wide- Also trigger chosen functions.

  • Page 10: Sim Card

    SIM Card With Display upward, pull out Card Tray by hooking a finger SIM Card is an IC card containing phone number and other on groove (〇) customer information. Handling SIM Card Check the following regarding SIM Card handling. ・With Display upward, pull out Card Tray. Pulling out Card Tray with Display downward or handset held upright can IC (gold) chip allow SIM Card and SD Card to fall from Card Tray and...

  • Page 11: Internal Storage And Sd Card

    Internal Storage and SD Card Removing SIM Card Handset supports SD Card up to 1 TB. Some SD Cards may not Always power off beforehand. operate properly. Internal storage can be used for saving data including system data, applications, and video and photos taken with Camera. With Display upward, pull out Card Tray by hooking a finger on groove (〇) Organizing photos shot on your...
  • Page 12 Save Location Insert Card Tray in SIM/SD Card Slot By default, data, including photos and videos taken with handset, is saved in internal storage. Even with downloaded commercially-available applications described as saving data on SD Card, data is saved in internal storage.
  • Page 13 Formatting SD Card When using a new SD Card for the first time, always format it on handset. ・Formatting erases all data on SD Card. Format SD Card with caution. ・When formatting, keep handset charged or charge it adequately beforehand. ・Insert SD Card beforehand.
  • Page 14 Unmounting SD Card Done In Home Screen, (Settings) All data on SD Card is erased. Storage SD Card is unmounted. ・ To mount SD Card again, SD card MOUNT...

  • Page 15: Charging Handset

    Charging Handset Removing SD Card Battery is built into handset. Always power off beforehand. Internal Battery With Display upward, pull out Card Tray by hooking a finger A lithium-ion battery is built into handset; it is not on groove (〇) removable.
  • Page 16 Charging Cautions Charging with AC Adaptor Water Resistance Use an AC Adaptor (USB Type-C quick charge AC Adaptor for USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory). AC Adaptor is not waterproof. Never connect a USB Type-C For information on other peripheral devices, see SoftBank plug while handset or charger is wet.

  • Page 17: Power On/Off

    Power On/Off Powering Off Powering On Power Key (Long Press) Long Press Power Key until SHARP logo appears Power Handset powers on, and lock screen appears after a while. ・An initial settings wizard may appear the first time handset is powered on. For details on initial settings, see "Making...

  • Page 18: Making Initial Settings

    Making Initial Settings Set up a Google Account When powering on the first time, an initial settings wizard appears for optionally making Wi-Fi, Google™ account, and other settings. Follow onscreen instructions to set items. Insert SIM Card before powering on handset. Making Initial Settings Select language then START...

  • Page 19: Google Account

    Google Account SKIP Use a Google Account and get more convenience with Google services. A Google Account is required to use some services or fully use some applications. Google Account Cautions Google Account Mail Address & Password Be careful not to forget your Google account mail address and password.
  • Page 20 Google Set/enter date of birth and gender Next Window for logging in to a Google account opens. Select a mail address Next Create account ・ To create another mail address, Tap Create your own Gmail address Enter user name (mail address) Next For myself Enter password...
  • Page 21 Signing in to a Google Account Next In window for logging in to a Google account, enter mail address Next Check the privacy policy and terms of use I agree Enter password Next Select whether to enable data backup Accept Continue by following onscreen prompts Account is created.

  • Page 22: Unlocking Screen

    Unlocking Screen Unlocking Screen Screen Lock When Display is turned off (screen lock active), Power Key After a period of inactivity, Display turns off to save battery power (screen lock active). Screen lock prevents accidental Touchscreen operation. Lock screen appears. ・To activate screen lock manually, Press Power Key when Flick lock screen up Display is turned on.
  • Page 23 Basic Operations Basic Operations............... 22 Using Touchscreen............23 Using Manner Mode............24 Using Airplane Mode............26 Text Entry.................27 Using Fingerprint Authentication Function....28 Updating the System............30 Using ROBOQUL..............31...

  • Page 24: Basic Operations Basic Operations

    Basic Operations Menu Operations Selecting Options and Navigating Screens at Display top for available settings and items. Tap items, icons, onscreen keys, etc. to open assigned items. ・To return to the previous screen, Flick the edge of screen to Screens may also have settings and items that are available by the left/right.

  • Page 25: Using Touchscreen

    Touchscreen Usage Notes Touchscreen may not respond in these situations: Drag ・Use with gloves/long fingernails ・Use of pens, pencils or sharp objects ・Use with objects on/against Display Touch icon or other item lightly, move it where desired, and ・Use while wet release finger.

  • Page 26: Using Manner Mode

    Using Manner Mode Pinch/Spread Mute ringtones and other handset sounds to avoid disturbing Contact Display lightly, then move fingers toward each other others around you. (Pinch) or away from each other (Spread). Manner mode setting is also accessible from Quick Settings Window.
  • Page 27 Manner Mode (Vibe) Operations Activating Manner Mode (Mute) Setting from Quick Settings Manner mode (vibe) setting is also accessible from Quick Press Volume Up/Down Key Settings Window. Flick Status Bar down Icon changes to , and handset enters Manner mode (vibe).

  • Page 28: Using Airplane Mode

    Using Airplane Mode Manner Mode (Mute) Operations Setting from Quick Settings Leaving power on, suspend signal-transmitting functions. Manner mode (mute) setting is also accessible from Quick Activating Airplane Mode Settings Window. Flick Status Bar down Icon changes to , and handset enters Manner mode Flick Status Bar down (mute).

  • Page 29: Text Entry

    Text Entry Switching Keyboards Keyboards In a text entry window, Use onscreen keyboards for text entry. ・ Tap Text entry field for keyboard. To hide it, Tap ・Text entry descriptions are for Google Keyboard (default input method). Enabling One-Handed Mode Shrink onscreen keyboard for easier one-handed operation;...

  • Page 30: Using Fingerprint Authentication Function

    Using Fingerprint Authentication Saving Fingerprints Function In Home Screen, (Settings) Fingerprint Authentication Function Hold finger to sensor to authenticate and use handset. Use this function to unlock screen or use it as a Back/Recents key. Fingerprint Authentication Function Cautions Observe the following when using the fingerprint authentication function.
  • Page 31 Follow onscreen prompts and set pattern / lock no. (PIN) / Hold finger to sensor until handset vibrates password for unlocking screen ・Move finger a little at a time and hold it to sensor. ・Repeat until screen appears indicating fingerprint is saved. ・This is a backup method for unlocking the screen if unable ・If finger is already saved, use another finger.

  • Page 32: Updating The System

    Updating the System Troubleshooting Check whether system updates are required via the network, Failure to save fingerprint and update manually as required. Keep your finger pressed on the sensor slightly harder. Using a different finger may also improve Software Update Cautions authentication performance.

  • Page 33: Using Roboqul

    Using ROBOQUL Advanced System update When charging using ROBOQUL and handset is powered on, ROBOQUL swivels when Display lights up, at start of charging, for incoming calls, alarms, etc. If emopa is enabled, ROBOQUL makes an audio notification as it swivels. ROBOQUL Firmware Updates ROBOQUL firmware is updatable.
  • Page 34 Setting ROBOQUL NEXT Set whether ROBOQUL swivels while charging with ROBOQUL. ・When enabled while charging using ROBOQUL and handset is powered on, ROBOQUL swivels when Display lights up, at start of charging, for incoming calls, alarms, etc. WHILE USING THE APP ONLY THIS TIME In Home Screen, (AQUOS Useful)
  • Page 35 Operations of ROBOQUL Setting is complete. ・ Tap Operations of ROBOQUL to toggle on ( )/off Viewing Information on ROBOQUL In ROBOQUL setting window, More info...

  • Page 37: Handset Interface

    Handset Interface Handset Screens............... 36 Icons at Display Top (Status Bar)........42 Checking Notifications (Notifications Window).....44 Checking Notifications (Quick Settings Window)..46 Capturing Screenshots (Clip Now)........47 Scrolling Screen Automatically (ScrollAuto)....48 Using Gaming Menu............50...

  • Page 38: Handset Screens

    Handset Screens Home Screen Layout Lock Screen Layout Lock screen appears at power on or when Power Key is Pressed while Display is turned off (screen lock active). From lock screen, unlock screen, or quickly activate Google Assistant (Flick screen from bottom left up to the right) or (Camera) (Flick screen from bottom right up to the left).
  • Page 39 Portrait Orientation & Landscape Multi-Window Orientation Split screen to view and operate two applications. appears in Navigation Bar when handset is rotated ・Viewing in Multi-Window is not available for some horizontally. Tap to switch current screen to landscape applications. orientation. To switch screen to portrait orientation, rotate handset vertically and Tap Enable Auto-rotate screen...
  • Page 40 Changing Wallpaper In Home Screen/app list, Tap application to use Touch & Hold open area of Home Screen Tapped application opens at bottom of Multi-Window. ・Alternatively, in recent apps window, Tap icon of application in list Split screen to split the screen. Wallpapers Multi-Window Operations Changing Top/Bottom Areas of Multi-Window...
  • Page 41 Adding Shortcuts Home screen Lock screen Home screen and lock screen In app list, Touch & Hold application and Drag to "Add to home screen" Setting is complete. ・ Tap Home screen to set the image as Wallpaper for Home Shortcut is added automatically.
  • Page 42 Adding Widgets Drag to location to add widget Add Chrome™ bookmarks, Analog clock, etc. as follows. Touch & Hold open area of Home Screen Widget is added. ・Drag to sheet visible at edge of Display to toggle sheets and add. Drag to rightmost sheet to add one more sheet and add.
  • Page 43 Adding Folders Deleting Folders Add folders to collect icons. In Home Screen, Touch & Hold folder Drag to "Remove" ・Folders can also be created in Favorites Tray and app list. ・Delete folders the same way in Favorites Tray and app list.

  • Page 44: Icons At Display Top (Status Bar)

    Icons at Display Top (Status Bar) Making Home Screen Settings Indicators (new message notification, handset status, etc.) Settable items are the following. appear at the top of Display. Item Description Status Bar Layout Set whether to show dots with application Notification icons for notifications.
  • Page 45 Main Notification Indicators Main Status Indicators Notification Indicators appear on the left. Status Indicators appear on the right. ・Notification Indicators do not appear in lock screen. Indicator Description Indicator Description Battery Strength Call (Dialing/Arriving/in Progress) Energizing Call on Hold Battery Saver On Missed Call Signal Strength New Answer Phone Message...

  • Page 46: Checking Notifications (Notifications Window)

    Checking Notifications Notifications Window Layout (Notifications Window) Open notifications and check handset status. Opening Notifications Window Flick Status Bar down Category Notifications and active functions. Use corresponding functions. Manage notifications. Delete all notifications and close Notifications Window. 1　Notifications are shown in "Conversations," "Notifications," Notifications Window opens.
  • Page 47 Checking Notifications Deleting All Notifications Flick Status Bar down Flick Status Bar down Notifications Window opens. Notifications Window opens. Deleting Notifications Clear all Flick Status Bar down All notifications are deleted. ・Some notifications may not be deleted. Notifications Window opens. Flick notification left/right Notification is deleted.

  • Page 48: Checking Notifications (Quick Settings Window)

    Checking Notifications (Quick Quick Settings Window Layout Settings Window) Tap icons to toggle functions on/off, etc. Opening Quick Settings Window Adjust Display brightness. Flick Status Bar down Toggle Wi-Fi on/off. Toggle Bluetooth function on/off. ® Toggle Mobile Light on/off. Toggle Manner mode (OFF / Vibe / Mute). Toggle Airplane mode on/off.

  • Page 49: Capturing Screenshots (Clip Now)

    Capturing Screenshots (Clip Now) Customizing Quick Settings Window Rearranging Setting Keys Drag Display from corner to center to capture a screenshot. In Quick Settings Window, Touch & Hold Setting Enabling Clip Now Drag Setting key to rearrange it Adding Setting Keys In Home Screen, (AQUOS Useful) In Quick Settings Window,...

  • Page 50: Scrolling Screen Automatically (Scrollauto)

    Scrolling Screen Automatically Capturing Screenshots (ScrollAuto) Capture screenshots for saving as files. Scroll the screen up and down automatically. ・Some screens may not be capturable. ・ View captured screenshots in (Photos), etc. Enabling ScrollAuto Touch upper left (upper right) corner of Display In Home Screen, (AQUOS Useful) AQUOS Useful menu opens.
  • Page 51 ScrollAuto Operations Using ScrollAuto Setting ScrollAuto to Applications The feature may not follow the setting with certain applications. In ScrollAuto menu, Set Apps Tap application name ・ Tap application name to toggle on ( )/off ( ・If confirmation appears, follow onscreen prompts. Drag up slowly Setting Whether to Show Status Bar Indicator while Running Target Applications...

  • Page 52: Using Gaming Menu

    Using Gaming Menu Pausing Scrolling While playing a game, record game screen or search for While scrolling, walkthrough sites and make gaming screen and other settings. ・ While paused, Tap to resume scrolling. Gaming Settings Opening ScrollAuto Window while Scrolling Make gaming screen quality and notification settings.
  • Page 53 Making Settings for Performance of Games Gaming settings In Gaming settings, Performance Prioritize high- definition display Give priority to light action QUIT GAME AND APPLY. ・Also end the game running in the background. Setting Whether to Display Gaming Menu while Games are Running In Gaming settings, View Menu...
  • Page 54 Gaming Menu Layout Search on web site or within social media. Toggle notification blocking on/off. Toggle operation blocking on/off. Record screens while games are running. Activate touch guard. Switch gaming menu. Switch gaming menu. Activate Gaming settings.

  • Page 55: Phone

    Phone Placing/Answering Calls........... 54 Optional Services..............59 Handset Phone Number............ 66 Making Phone Settings.............66 Address Book..............68...

  • Page 56: Placing/Answering Calls

    Placing/Answering Calls Use onscreen dialpad to enter number How to dial directly to make a call and answer a call, as well as options when a call is arriving/during a call are described. Support for VoLTE/VoLTE (HD+) and HD Voice Handset supports VoLTE/VoLTE (HD+) and HD Voice for high-quality call sound.
  • Page 57 Emergency Calls Phone Window Layout Emergency Location Report Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding agency (police, etc.). This system is referred to as Emergency Location Report, and notifies location based on positioning from base stations.
  • Page 58 Arriving Call/Answer Phone Operations Answering Calls (Display Off) Answering with Answer Phone During call, Absence Memo Flick up when call is arriving ・ When screen is unlocked, Incoming call Absence Memo Playing Back Answer Phone Messages In lock screen, Tap notification twice Tap message ・When screen is unlocked, Flick Status Bar down for Notifications Window, then Tap notification...
  • Page 59 Answering Calls (Display On) Call Window Layout/In-Call Operation When call is arriving, ANSWER Other party photo. Other party name/number. Call connects. HD Voice ( )/HD+ Voice ( ) call in progress. Mute own voice. Show dialpad. To end call, Add call. End call.
  • Page 60 Using VoLTE/VoLTE (HD+) Copying Voice Memos to Internal Storage/SD Card VoLTE (Voice over LTE) is a system enabling voice calls over LTE networks. Compared to voice calls over conventional 3G In Home Screen, (Phone) Settings connections, high-sound quality calls and reduced time until Calls Answer phone Voice Memo List...

  • Page 61: Optional Services

    Optional Services Call Forwarding Use these optional services for voice calls: In Home Screen, (Phone) Optional Services The following optional services are available. Service Description Call Divert all/unanswered calls to a preset Forwarding number. Divert all/unanswered calls to Voicemail Voicemail Center;...
  • Page 62 Canceling Call Forwarding Voice Mail / Call Forwarding Call Forwarding ON In Voice Mail/Call Forwarding screen, Tap Voice Mail / Call Forwarding All OFF CONFIRM Ring Time Tap the ring time Telephone Number of Forwarding Destination the phone number input area Enter the forwarding destination phone number REGISTER...
  • Page 63 Voicemail Voice Mail / Call Forwarding Voice Mail ON In Home Screen, (Phone) Ring Time Tap the ring time Phone opens. Settings Calls CONFIRM Call service settings Voicemail is set. Voicemail Call service settings open. Voicemail and Answer Phone Voicemail and Answer Phone differ mainly in the following ways.
  • Page 64 Call Waiting When New Message is Recorded Requires separate subscription. appears on Status Bar. To play message, Tap Voicemail in Notifications Window, then follow voice guidance. In Home Screen, (Phone) Canceling Voicemail In Voice Mail/Call Forwarding screen, Tap Voice Mail / Call Forwarding All OFF CONFIRM...
  • Page 65 Group Calling for "Call Waiting" ( Requires separate subscription. During a call, Add call Call Waiting is set. When Call Arrives during Another Call Dialpad window opens. A tone sounds; Flick up to begin call. Enter number Canceling Call Waiting for "Call Waiting"...
  • Page 66 Notify Caller ID Caller ID Network default Hide number Show number In Home Screen, (Phone) Caller ID is set. Phone opens. ・ Set to Network default to notify number. Settings Calls Additional settings Additional settings appear.
  • Page 67 Call Barring Call service settings Restrict outgoing/incoming calls and SMS messages. ・When attempting to place a call while calling is restricted, a message appears. Message may take time to appear in some areas. Restriction Description - Barring of All Outgoing Calls Restrict all outgoing calls.

  • Page 68: Handset Phone Number

    Handset Phone Number Making Phone Settings Checking Your Phone Number Making Phone Settings Check phone information and make settings. Settable items are the following. In Home Screen, (Settings) Item Description - Sort by Change the sort order of callers/callees in Call History.
  • Page 69 Phone Setting Operations - Nearby places Set whether to show search results for nearby places. Editing SMS Message to Send to Caller when - Personalized search results Unable to Answer Set whether to show search results including search history when logging in In Phone settings, Quick responses Tap message to...

  • Page 70: Address Book

    Address Book Rejecting Calls from Unnotified Numbers Save phone numbers and mail addresses as well as birthdays, In Call settings, Blocked numbers Unknown nicknames, etc. Set ringtones for each contact as needed. ・ Tap Unknown to toggle on ( )/off ( Address Book Caution Barring Calls from Specified Numbers In Call settings,...
  • Page 71 Syncing with Contacts on Server Sync handset Address Book with Google contacts on server. Also sign in to a Google Account before syncing with a non-Google Account. In Home Screen, (Settings) Accounts account to sync Account sync Contacts Window for saving new contact opens. ・If confirmation appears, follow onscreen prompts.
  • Page 72 Dialing from Contacts Tap number In Home Screen, (Phone) Handset dials number. Call begins when other party answers. ・ Alternatively, Tap Phone opens. Call to make a call. Contacts Contacts appear. ・ In Home Screen, (Google) (Contacts) to show contacts. Tap contact Contact opens.

  • Page 73: Messaging

    Messaging Using ＋メッセージ (+Message)........72 Using Gmail............... 72...

  • Page 74: Using ＋メッセージ (+Message)

    Using ＋メッセージ (+Message) Using Gmail Use Gmail (Google's webmail service) as well as your work/ Using +Message personal email. For +Message, see SoftBank Website. Setting an Account http://help.mb.softbank.jp/app/plusmessage/sp/ (Japanese) Set up a Google Account or an email account to use Gmail. When activating (Gmail) for the first time, account setup menu appears;...
  • Page 75 Creating/Sending Gmail Follow onscreen prompts Account setup is complete. In Home Screen, (Google) (Gmail) Message list opens. Compose Message composition window opens. Enter recipient, subject and text...
  • Page 76 Opening New Gmail When message arrives, new message notification appears in lock screen. In lock screen, Tap new message notification twice Message is sent. Operations when Creating Message Adding Cc/Bcc Recipients Message window opens. In message composition window, in Recipient field ・For two or more new messages, message list opens;...
  • Page 77 Opening Gmail Forwarding Messages In message window, for message to forward Forward Create message In Home Screen, (Google) ・Alternatively, at bottom of message window, Tap Forward Resetting Messages as Unread In message window, ・Alternatively, in message list, Tap icon for message to reset as unread ( Deleting Messages In message window,...

  • Page 79: Internet

    Internet Using the Internet (Chrome)..........78...

  • Page 80: Using The Internet (Chrome)

    Using the Internet (Chrome) Enter search string or URL Use Chrome simply by entering words to search for or URLs. TLS (Transport Layer Security) is a protocol for encrypting sent/received data. While in a screen connected by TLS, data is encrypted to safely send/receive private information, credit card numbers, corporate secrets, etc., and provide protection against online threats (eavesdropping, falsification, impersonation, etc.).
  • Page 81 Adding Bookmarks Opening Saved (Downloaded) Image, Etc. In Home Screen, (Google) (Files) Browse Downloads Tap image, etc. In Home Screen, (Chrome) ・If confirmation appears, follow onscreen prompts. Chrome activates. Show Website to add Current Website is added to Bookmarks.
  • Page 82 Bookmark Operations Checking Browsing History Editing Bookmarks In Chrome, Bookmarks for bookmark to In Home Screen, (Chrome) edit Edit Edit each item Moving Bookmarks In Chrome, Bookmarks for bookmark to move Move to... Select location ・SoftBank folder and bookmarks in SoftBank folder cannot be moved.
  • Page 83 Setting Chrome Settings Set items Make Chrome settings. Settable items are the following. Item Description Sign in to your Google Account and make Sign in to settings for bookmarks, history, etc. View Chrome account information. Sync and Set whether to sync with Chrome and Google check Chrome data on other devices, and services...

  • Page 85: Camera

    Camera Capturing Photos/Videos..........84...

  • Page 86: Capturing Photos/Videos

    Capturing Photos/Videos Drag shooting mode at bottom to left/right and select Photos and videos taken with handset are saved to handset Picture (internal storage). To save them on SD Card, insert SD Card before using Camera, then change save location as follows. In Home Screen, (Camera) COMMON...
  • Page 87 Troubleshooting Photo Viewfinder (Back Camera) Layout Camera exits suddenly Continuing to use Camera while handset is warm causes warning to appear, after which Camera saves captured image data and exits. Camera exits automatically after a period of inactivity. Camera automatically exits when battery level is very low.
  • Page 88 whiteboard/blackboard, confirmation appears. Tap Recording Videos to correct shot to appear viewed from in front. Capture videos. ・Indicators shown in Viewfinder and available functions/ Operation with the shooting scene set to Auto is described settings vary depending on Camera type and shooting mode/ as an example.
  • Page 89 Video Viewfinder Layout Mobile Light Video recording starts (window while capturing). Change Mobile Light setting. ・ During video capture, Tap or Press Volume Up/Down AI Live Shutter Key to capture a photo. If AI Live Shutter ( ) is enabled If AI Live Shutter ( ) is enabled during video during video shooting, the AI identifies smiling faces or the...
  • Page 90 Video Viewfinder Layout While Capturing Captured photo Displayed when a still image is captured during video shooting. When AI Live Shutter automatically shoots a photo appears at the top of the thumbnail. Shooting time Battery level Zoom magnification Tap for adjustment bar. Drag up/down to adjust zoom magnification.

  • Page 91: Music & Images

    Music & Images Listening to Music (YT Music)........90 Viewing & Managing Photos/Videos (Photos)....92...

  • Page 92: Listening To Music (Yt Music)

    Listening to Music (YT Music) Albums Songs Artists Enjoy a broad range of music contents including official albums and music videos. Playing back music saved to internal storage/SD Card is described as an example. Sign in to a Google Account first, and in YT Music, Settings Library &...
  • Page 93 Music Playback Screen Layout Creating Playlists In Home Screen, (Google) (YT Music) Song image. YT Music opens. Song title/artist. ・If confirmation appears, follow onscreen prompts. Drag slider to adjust playback position. Toggle shuffle playback on/off. Play previous song/play current song from beginning. Library Albums Songs...

  • Page 94: Viewing & Managing Photos/Videos (Photos)

    Viewing & Managing Photos/ Videos (Photos) Enter title CREATE View photos/videos saved in internal storage, on SD Card and in Google online storage. Viewing after logging in to a Google account is described. Photos Cautions If no photos or videos are saved on handset or SD Card, operations such as Match with movie Focus...
  • Page 95 Icons in Photos Archiving Photos/Videos Icons below appear according to shooting mode, settings, In file view window, Move to Archive etc. used. ・ appears with number of 2 or more photos taken while Shown image is moved to Archive. capturing video. Tap a photo in Photos and then Tap ・...
  • Page 96 Saving Frame from Video as Photo (Atokara Capture) In file view window for video, Edit in Atokara Capture Drag left/right to view frame to capture Shown frame is saved to internal storage/SD Card. ・ If is hidden, Tap Display first. ・...

  • Page 97: Application Basics

    Application Basics Confirmation when First Activating Applications..96 Applications...............99 Adding/Deleting Applications........101...

  • Page 98: Confirmation When First Activating Applications

    Confirmation when First Activating Applications WHILE USING THE APP Set the operation of applications when activating for the first time. The type and content of a confirmation differ with the application. The following explains two types of confirmation: First things first and Battery optimization. Setting Required Permissions for Applications Permit applications to use data on handset, Camera, etc.
  • Page 99 When permission setting screen for エモパー appears, NEXT ALLOW WHILE USING THE APP ONLY THIS TIME 設定に進む ・ Tap ONLY THIS TIME to temporarily permit usage of application. Allow all the time ALLOW ・ Normally, select ALLOW to permit usage of the function. ALLOW エモパー...
  • Page 100 Other Ways to Set Required Permissions Setting Battery Optimization in Settings for Applications Setting Functions to Use by Application In Home Screen, (Settings) Apps & In Home Screen, (Settings) Apps & notifications notifications SEE ALL XX APPS Tap application name Permissions Tap function Allow...

  • Page 101: Applications

    Applications Tap application name Optimize Don't optimize DONE Activating Applications Flick Home Screen up Setting is complete. Tap application Application activates. ・If confirmation appears, follow onscreen prompts. ・Some applications can be activated from Home Screen. Using Applications Setting Required Privileges for Using Applications Some applications first require permission to access handset data or privileges to access important functions...
  • Page 102 Opening Recent Apps Window Function Shortcuts With some applications, Touch & Hold for shortcuts to functions. Tap function shortcut to launch function Drag bottom of Display up directly. Recent apps window opens. Exiting Applications ・In app list, recent apps window does not open by Dragging bottom of Display up.

  • Page 103: Information

    Adding/Deleting Applications Recent Apps Window Layout Download a variety of applications (free/paid) from Google Play. Change the setting of downloaded applications to enable manual or automatic updates. Sign in to a Google Account beforehand. Getting Help with Google Play In Google Play, Help &...
  • Page 104 Purchasing Applications Tap free application In Home Screen, (Play Store) Install Google Play opens. ・If confirmation appears, follow onscreen prompts. Tap paid application Application downloads and installs. ・If confirmation appears, follow onscreen prompts. Tap price ・If payment confirmation appears, follow onscreen prompts.
  • Page 105 Updating Installed Applications Enter password for Google account Verify In Home Screen, (Play Store) ・If confirmation appears, follow onscreen prompts. Google Play opens. ・If confirmation appears, follow onscreen prompts. My apps & games Application downloads and installs. ・If confirmation appears, follow onscreen prompts. Purchased Applications Payment Tap application...
  • Page 106 Uninstalling Applications Setting Automatic Update by Application Applications installed via Google Play can be deleted In Google Play, My apps & games (uninstalled). application Enable auto update ・If confirmation appears, follow onscreen prompts. ・ Tap Enable auto update to toggle on ( )/off ( In Home Screen, (Play Store)
  • Page 107 Tap application Uninstall Uninstall Application is deleted.

  • Page 109: Managing Data

    Managing Data File Storage..............108 Backup & Restore............108 Importing Data from Other Mobiles......109...

  • Page 110: File Storage

    File Storage Backup & Restore File Save Location Backup/Restore Options Save data to internal storage or SD Card. Backup and restore options are the following. Default save location is internal storage; save location when creating data may be changed depending on application. Option Description Main file types and save locations are the following.

  • Page 111: Importing Data From Other Mobiles

    Importing Data from Other Mobiles Tap Bluetooth share notification ® Import data from other mobiles, etc. using Bluetooth or SD ® Card. Receiving Data via Bluetooth (e.g., ® Address Book) When data reception request arrives, notification appears in lock screen. To receive data: Enable Bluetooth beforehand.
  • Page 112 Data transfer window opens. ・ In Data transfer window, Tap Function information view a video tutorial (Japanese) on Sharp Website. Data import Import phonebook data from smartphone. ・If SD Card is not inserted or there is no backup file on inserted SD Card, Select device to import from window appears.
  • Page 113 Import starts. ・If confirmation appears, follow onscreen prompts. for "Airplane mode" ( DONE Data transfer window opens. ・ In Data transfer window, Tap Function information view a video tutorial (Japanese) on Sharp Website. Data import Import for "Airplane mode" ( DONE...
  • Page 114 Complete Import is complete. Cautions for Importing Data Import is not available if there is only a little free space in internal storage. Process stops if Battery runs low. Operate with adequate battery charge whenever possible. When importing User/Learning dictionary (S-Shoin), existing User/Learning dictionary (S-Shoin) data in internal storage is deleted.

  • Page 115: Wi-Fi/Bluetooth

    Wi-Fi/Bluetooth ® Connecting by Wi-Fi............114 Using Bluetooth Function..........120 ® Using Tethering.............. 125...

  • Page 116: Connecting By Wi-Fi

    Connecting by Wi-Fi Use Wi-Fi Handset supports Wi-Fi (wireless LAN). Access the Internet via household Wi-Fi networks. Automatic Updates for Optimizing Wi- Fi Connection While using Wi-Fi, updates for optimizing connection may be received or applied automatically. Connecting Selected Access Points Wi-Fi is enabled.
  • Page 117 Wi-Fi Operations Troubleshooting Enabling/Disabling Automatic Use of Wi-Fi Cannot detect access points when High-Quality Network Is Saved (Home There may be multiple access points using neighboring Network, Etc.) channels. In this instance, handset may not detect access points correctly. In Wi-Fi menu, Wi-Fi preferences Turn on Wi-Fi automatically...
  • Page 118 Entering Details Manually to Connect Add network In Home Screen, (Settings) ・ Tap for Add network to open QR code scan window. After scanning QR code, password is shared and Wi-Fi connection is possible. Network & internet Enter network name Wi-Fi Tap Security field Wi-Fi menu opens.
  • Page 119 Deleting Connected Access Points Tap Password field In Home Screen, (Settings) Enter password Network & internet SAVE Wi-Fi Handset is connected. ・Entering a password is not required if an access point is not security protected. Wi-Fi menu opens. Tap connected access point...
  • Page 120 Deleting Saved Access Points FORGET In Home Screen, (Settings) Handset disconnects from the access point. ・After disconnecting from an access point connection, the password may need to be entered again to reconnect. Network & internet Wi-Fi Wi-Fi menu opens. Saved networks...
  • Page 121 Using Wi-Fi Direct Tap access point Use Wi-Fi Direct to establish a Wi-Fi connection with other Wi-Fi Direct compatible devices with no need for an access point or Internet connection. In Home Screen, (Settings) Network & internet FORGET Wi-Fi Use Wi-Fi The access point is deleted.

  • Page 122: Using Bluetooth ® Function

    Using Bluetooth Function ® Advanced Wi-Fi Direct Connect handset to other Bluetooth devices (e.g., headset) ® for handsfree conversations, or connect to other Bluetooth ® capable mobile phones, etc. to exchange data. Bluetooth Connectivity ® The Bluetooth function is a technology that enables wireless ®...
  • Page 123 Enabling Bluetooth Function ® In Home Screen, (Settings) Bluetooth is enabled ( ® ・ To disable Bluetooth , Tap ® Renaming Handset Name that Appears Connected devices on Other Devices In Bluetooth menu, Device name Enter name ® RENAME ・Available when "Bluetooth" is enabled. Troubleshooting Cannot use Bluetooth ®...
  • Page 124 Pairing Bluetooth Devices ® Tap target device Search for and pair nearby Bluetooth devices. Paired ® Bluetooth devices can be connected easily. ® ・Set Bluetooth devices pair to be discoverable on handset ® first. In Home Screen, (Settings) Continue by following onscreen prompts to authenticate Connected devices Pairing completes;...
  • Page 125 Connecting to Paired Bluetooth Devices ® Unpairing Devices Connect handset and paired Bluetooth device. ® In Connected devices menu, for device to unpair ・Enable the Bluetooth function on handset and the paired FORGET FORGET DEVICE ® Bluetooth device beforehand. ® Receiving Data via Bluetooth ®...
  • Page 126 Sending Data via Bluetooth (e.g., ® Address Book) Bluetooth In Home Screen, (Google) (Contacts) ・If confirmation appears, follow onscreen prompts. ・ If Bluetooth is hidden, Flick share menu up first. Contacts opens. Tap target device Tap contact Data is sent. Sending to Several Contacts Contact opens.

  • Page 127: Using Tethering

    Using Tethering Setting Tethering When using tethering, several methods are available for About Tethering connecting handset with other devices. Make settings according to connection method and status of target device beforehand. Tethering makes handset act as an external modem (like a Wi- Settable items are the following.
  • Page 129 Handset Settings About Settings............... 128 Data Usage Settings............129 Battery Settings.............134 Display Settings............. 135 Sound Settings..............141 AQUOS Useful Settings..........146 Privacy Settings............. 149 Location Settings............150 Security Settings............151 System Settings..............162 Other Handset Settings..........167...

  • Page 130: About Settings

    Google Make settings for Google services. Make settings for language, input, date System and time, backup, reset, etc. Check and make settings for handset About phone information. Check FAQ on Sharp Website and do a Troubleshooting self-check.

  • Page 131: Data Usage Settings

    Data Usage Settings Mobile Data Usage Operations Check the amount of your mobile data usage (per month) and Setting Whether to Permit Restriction on Use restrict usage. of Data when Data Saver Set Data usage is only as tracked by handset, and may differ from In Mobile data usage window, Tap application name actual data usage statement.
  • Page 132 Setting Reset Date for Data Usage Flick date up/down to set reset date In Home Screen, (Settings) Network & internet Reset date is set. Mobile network Data warning & limit Mobile data usage cycle...
  • Page 133 Setting an Alert Amount for Increased Data Usage Enter amount for alert In Home Screen, (Settings) Network & internet Amount for data alert is set. ・ Tap to change the unit (MB or GB). ・Data usages are approximate, and may differ from the actual data usage.
  • Page 134 Setting a Limit on Mobile Data Usage Enter amount for limit In Home Screen, (Settings) Network & internet Limit on data is set. ・ Tap to change the unit (MB or GB). ・Data usages are approximate, and may differ from the actual data usage.
  • Page 135 Restrict Background Mobile Data Background data In Home Screen, (Settings) Network & internet Restriction on background data is set. ・ Tap Background data to toggle on ( )/off ( Mobile network App data usage Mobile data usage window opens. Tap application name...

  • Page 136: Battery Settings

    Battery Settings Using Battery Saver Check battery usage, or save battery power by restricting some handset features. In Home Screen, (Settings) Battery Battery Settings Settable items are the following. Item Description Check battery strength, condition, etc. Save battery power by restricting some Battery Saver handset features.

  • Page 137: Display Settings

    Display Settings Battery Saver Operations Enabling Battery Saver Automatically when Set Display brightness, wallpaper, etc. Battery Level Falls to Specified Level Display Settings In Battery Saver menu, Set a schedule Based on percentage Drag bar to adjust battery level Settable items are the following. ・...
  • Page 138 Setting Whether to Keep Display On while Enabling RelaxView for Eye-friendly Image Holding Handset Quality In Home Screen, (Settings) Display Bright In Home Screen, (Settings) Display Keep Advanced RelaxView TURN ON NOW ・ Tap ・ To disable RelaxView, Tap Bright Keep to toggle on ( )/off ( TURN OFF NOW...
  • Page 139 Setting Screen Saver Images and Display Setting Whether to Show Menu for Activating Options Lockdown In Home Screen, (Settings) Display In Home Screen, (Settings) Display Advanced Screen saver Current screen saver Advanced Lock screen display Show lockdown Clock Colors Photos option ・...
  • Page 140 Setting Display Timeout Setting Whether to Enable Hakkiri View, More Suitable Resolution for Middle-Age/Senior Users In Home Screen, (Settings) Display In Home Screen, (Settings) Display Advanced Hakkiri View ・ Tap Hakkiri View to toggle on ( )/off ( Setting Whether to Rotate Display with Handset Orientation Automatically In Home Screen, (Settings)
  • Page 141 Setting Font Size Font size In Home Screen, (Settings) Drag left/right Display Font size is changed. Display menu opens. ・Check the set font size in Preview. Advanced Font Settings...
  • Page 142 Setting Size of Images and Icons Drag left/right In Home Screen, (Settings) Image and icon sizes are changed. ・The feature may not follow the setting with certain applications. Display ・Check the set display size in Preview. Display menu opens. Advanced Display size...

  • Page 143: Sound Settings

    Sound Settings Making Application Interruption Settings Set ringtone, notification sound, etc. In Home Screen, (Settings) Sound Do Not Disturb Apps Add apps Follow onscreen Sound Settings prompts Settable items are the following. Setting Whether to Allow Alarm/Media Sounds/ Touch Operation Sounds/Reminders/Calendar Item Description events when Do Not Disturb is Set...
  • Page 144 Setting Whether Profanity Shown as Asterisks Setting Whether Dialpad Tones Sound In Home Screen, (Settings) Sound Live In Home Screen, (Settings) Sound Caption Hide profanity Advanced Dial pad tones ・ Tap ・ Tap Hide profanity to toggle on ( )/off ( Dial pad tones to toggle on ( )/off (...
  • Page 145 Setting Ringtones Tap ringtone In Home Screen, (Settings) Ringtone plays. Sound Setting is complete. Sound menu opens. Advanced Phone ringtone...
  • Page 146 Setting Volume for Ringtones for Setting Volume of Music and Videos Incoming Calls and Notifications In Home Screen, (Settings) In Home Screen, (Settings) Sound Sound Sound menu opens. Sound menu opens. Drag "Media volume" left/right Drag "Ring & notification volume" left/right Sample sound plays.
  • Page 147 Setting Alarm Volume Setting Vibration for Incoming Calls Make vibration settings for incoming calls. In Home Screen, (Settings) In Home Screen, (Settings) Sound Sound Sound menu opens. Vibrate for calls Drag "Alarm volume" left/right Alarm sound plays. Never vibrate Always vibrate Vibrate first then ring gradually Setting is complete.

  • Page 148: Aquos Useful Settings

    Make settings for using Clip Now. ・ Available when Use as Home Key is enabled. Switch to and make settings for the ・If confirmation appears, follow onscreen prompts. Sharp-brand keyboard "S-Shoin." S-Shoin For details on S-Shoin, see "S-Shoinの設 Setting Whether Long Pressing Fingerprint 定 (http://help.mb.softbank.jp/aquos- Sensor Activates Google Assistant, emopa, Etc.
  • Page 149 Special use Check how to use Assistant as only on by holding and held still. for AQUOS available with AQUOS on Sharp Website. Set whether to keep Display from turning Set function activated by pressing Bright Keep Assistant App off while handset is held.
  • Page 150 Simple Mode Operations Simple Mode Settings Setting Simple and Intuitive Home Screen and Set a simple and intuitive Home Screen and easy-to-read text. Easy-to-Read Text at Same Time In Simple mode window, SET ALL ON In Home Screen, (Settings) Setting Home Screen, Size of Text, Etc. Individually In Simple mode window, Kantan Home...

  • Page 151: Privacy Settings

    Privacy Settings Convenient Operation Settings Make application permissions, password display and other Set what action occurs when pressing Power Key, and make settings. Navigation Key settings. Privacy Settings Item Description Press and hold Setting application to start by long Settable items are the following. to activate pressing Power Key.

  • Page 152: Location Settings

    Location Settings Setting Activity Controls Make settings for location information. In Home Screen, (Settings) Privacy Advanced Activity controls Follow onscreen Location Settings prompts ・Log in to a Google account beforehand. Settable items are the following. Setting Ads Item Description In Home Screen, (Settings) Privacy Use location...

  • Page 153: Security Settings

    Security Settings Setting Whether to Use Wi-Fi and Bluetooth ® Scanning to Increase Accuracy of Location Make security settings including screen lock and security codes. In Home Screen, (Settings) Location Advanced Wi-Fi and Bluetooth scanning Wi-Fi Security Settings scanning Bluetooth scanning ・...
  • Page 154 Setting Time after Display Off until Screen Setting Screen to Unlock by Using Trusted Locks Device In Home Screen, (Settings) Security In Home Screen, (Settings) Security Smart for "Screen lock" Lock after screen timeout Lock Enter pattern / lock no. (PIN) / password item Trusted devices ADD TRUSTED DEVICE...
  • Page 155 Screen Lock Cautions Installing Encrypted Certificates Make sure to make a note of and not forget pattern / lock In Home Screen, (Settings) Security no. (PIN) / password set for unlocking screen. If you forget Advanced Encryption & credentials Install from the code, visit your nearest SoftBank Shop for recovery.
  • Page 156 SIM PIN Entry Cautions Enabling SIM PIN SIM PIN entry is required when changing SIM PIN, when When SIM PIN is enabled, PIN entry is required for handset use powering handset on with SIM card lock enabled, etc. each time handset is powered on with SIM Card installed. It is ・Entering incorrect SIM PIN three consecutive times effective for preventing unauthorized use by others.
  • Page 157 Setting Screen to Unlock by Flicking Screen Swipe In Home Screen, (Settings) Setting is complete. ・If confirmation appears, follow onscreen prompts. Security Security menu opens. Screen lock ・If method for unlocking screen before change is setting other than None Swipe , first unlock screen.
  • Page 158 Setting Screen to Unlock by Tracing Pattern Enter new pattern In Home Screen, (Settings) Next Security ・ Tap Clear to erase entered pattern. Enter new pattern again Security menu opens. Screen lock Confirm ・If method for unlocking screen before change is setting other than None Swipe...
  • Page 159 Requiring Lock No. (PIN) Entry for Unlocking Screen Select method of notification display In Home Screen, (Settings) Done Security Setting is complete. Security menu opens. Screen lock ・If method for unlocking screen before change is setting other than None Swipe , first unlock screen.
  • Page 160 Enter new lock no. (PIN) Select method of notification display Next Done ・ Tap Clear to erase entered lock no. (PIN). Setting is complete. Enter new lock no. (PIN) again Confirm ・If method for unlocking screen before change is setting other than None Swipe...
  • Page 161 Setting Screen to Unlock with Password Enter new password In Home Screen, (Settings) Next Security ・ Tap Clear to erase entered password. Security menu opens. Enter new password again Screen lock Confirm ・If method for unlocking screen before change is setting other than None Swipe...
  • Page 162 Using Face Authentication Select method of notification display When face data is saved, handset authenticates with face when Display is on, and screen unlocks. In Home Screen, (Settings) Security Done Security menu opens. Face authentication Setting is complete. Follow onscreen prompts and set pattern / lock no. (PIN) / password for unlocking screen ・This is a backup method for unlocking the screen if unable to authenticate with your face.
  • Page 163 Checking Overview and Precautions for Face NEXT Authentication after Saving Face Data In Home Screen, (Settings) Security Face authentication Enter pattern / lock no. (PIN) / password Face authentication Precautions Face Authentication Cautions Cautions for Saving Face Data Access permission for camera is required when saving face data.

  • Page 164: System Settings

    System Settings Deleting Added Languages Make settings for language, input, date and time, backup, In Home Screen, (Settings) System reset, etc. Languages & input Languages Remove Tap languages ( REMOVE System Settings Setting Input Method Settable items are the following. In Home Screen, (Settings) System...
  • Page 165 Setting Whether to Hide Offensive Words Setting Whether to Check Spelling During Entry In Home Screen, (Settings) System In Home Screen, (Settings) System Languages & input On-screen keyboard Google Languages & input Advanced Spell checker voice typing Hide offensive words Use spell checker ・...
  • Page 166 Setting Speed for Text-to-Speech Setting Manner Mode That Is Activated by Pressing Power Key and Volume Up Key In Home Screen, (Settings) System In Home Screen, (Settings) System Languages & input Advanced Text-to-speech Gestures Prevent ringing Vibrate Mute output Drag "Speech rate" bar to adjust speed ・Available when "Prevent ringing"...
  • Page 167 ・ Tap Function information to view a video tutorial (Japanese) on Sharp Website. ・At least 11 MB of free space in internal storage is required for saving data. Process stops if Battery runs low. Operate with adequate battery charge whenever possible.
  • Page 168 Resetting Handset Use locale default In Home Screen, (Settings) 24-hour or 12-hour format is automatically set depending on your language and region. ・ Tap Use locale default to toggle on ( )/off ( ・ When Use locale default is disabled, Tap Use 24-hour System format...

  • Page 169: Other Handset Settings

    Other Handset Settings Erase all data (factory reset) Phone Number "Checking Your Phone Number" for details on phone number. Erase all data ・ To also erase SD Card data, Tap Delete data in SD card as well. ・Unlocks screen when unlock method is setting other than None Swipe Erase all data...
  • Page 170 Network & Internet Deleting Added Access Points Make network and Internet settings for Wi-Fi, mobile In Home Screen, (Settings) Network & internet network, data usage, etc. Settable items are the following. Mobile network Advanced Access Point Names Reset to default Item Description Enable Wi-Fi connection.
  • Page 171 Cautions for Using Cast Connected Devices Connection with Miracast device is not supported. Make Bluetooth connection and other settings. Settable items ® ® are the following. ・Names and status of devices connected by Bluetooth ® USB appear at top of Display. Item Description Search for and pair nearby Bluetooth...
  • Page 172 Applications & Notifications Resetting Application Settings Make notification and application settings applications. In Home Screen, (Settings) Apps & Settable items are the following. notifications SEE ALL XX APPS Reset ・Any recently used applications appear in "Recently opened app preferences RESET APPS apps."...
  • Page 173 Setting Whether to Hide Notification Viewed in Setting Sound for Notifications Lock Screen so New Notifications Are Easier to In Home Screen, (Settings) Apps & View notifications Notifications Advanced In Home Screen, (Settings) Apps & Default notification sound Follow onscreen prompts notifications Notifications Organize...
  • Page 174 Cautions for SD Card Encryption/ Storage Decryption Check memory space of internal storage, USB drive and SD Observe the following when encrypting/decrypting SD Card Card, mount or unmount SD Card, erase data on SD Card, etc. data. Settable items are the following. ・Charge handset adequately beforehand, and keep handset ・Available items vary depending on USB drive status.
  • Page 175 Accessibility Set whether to enable enlarged view or color correction, or color inversion Advanced by long pressing Volume Up/Down keys Set captions, magnification gestures, and other useful simultaneously in Lock Screen. accessibility functions. Settable items are the following. Item Description Accessibility Operations Text-to- Make detailed voice-to-text settings.
  • Page 176 Setting Whether to Use a Large Pointer Setting Whether Handset Vibrates when Receiving Messages In Home Screen, (Settings) Accessibility In Home Screen, (Settings) Accessibility Large mouse pointer Vibration & haptic strength Notification vibration ・ Tap Large mouse pointer to toggle on ( )/off Setting Whether Handset Vibrates when Setting Whether Not to Show Animation when...
  • Page 177 Digital Wellbeing & Parental Controls Setting Whether to Enable Enlarged View or Color Correction, or Color Inversion by Long Prevent excessive handset use by setting timers for each Pressing Volume Up/Down keys Simultaneously application or showing number of notifications received and in Lock Screen frequency of screen unlocking, etc.
  • Page 178 Setting Limit on Daily Use Time for Each Setting Days to Activate Focus Mode Application In Home Screen, (Settings) Digital Wellbeing In Home Screen, (Settings) Digital Wellbeing & & parental controls Focus mode Show all XX parental controls Dashboard Show all XX apps apps Select applications Set a schedule...
  • Page 179 Google About Phone Make settings for Google services. Settable items are the Items that can be set/checked are the following. following. Item Description Item Description Device name Change handset name. Make settings for recording walking and Phone number Check phone number. Account running activity, managing your weight, Emergency...
  • Page 180 Editing Emergency Information Adjusting Motion Sensor/Magnetic Sensor Save your own medical information (name, address, blood In Home Screen, (Settings) About phone type, allergies, etc.) to handset as emergency information. Adjust sensitivity of sensor Follow onscreen In Home Screen, (Settings) About phone prompts (until completion tone sounds) Emergency information Add information...
  • Page 181 Troubleshooting Restarting Handset in Safe Mode Check FAQ on Sharp Website and do a self-check. In Home Screen, (Settings) Troubleshooting Self check Reboot with safe mode Item Description Check FAQ on Sharp Website. ・Handset restarts in a state near to its state at time of Search for purchase.

  • Page 183: Global Services

    Global Services Global Roaming............... 182 Calling from Outside Japan...........183...

  • Page 184: Global Roaming

    Global Roaming Tap provider Handset is Global Roaming Service eligible. Use the same handset number outside Japan. Handset connects to an appropriate cellular provider automatically by default. A specific carrier can also be selected manually. Change carrier and roaming settings. Setting a Cellular Provider Cellular provider is set.

  • Page 185: Calling From Outside Japan

    Calling from Outside Japan Changing Roaming Setting See SoftBank Website to learn about roaming areas/rates, etc. http://mb.softbank.jp/en/global_services/ Print out roaming area/rate information to carry while In Home Screen, (Settings) Network & internet traveling abroad as needed. International Calls to Japan and Other Countries from Abroad In Home Screen, (Phone)
  • Page 186 Calling Landlines & Mobiles within Current Country Enter country code then other party number (omit first 0) Place calls the same way you would within Japan. ・Do not enter country code or omit first 0 from phone numbers. In Home Screen, (Phone) ・Do not omit first 0 from phone numbers when dialing Italy (39).
  • Page 187 Handset dials number. Call begins when other party answers.

  • Page 189: For Assistance

    For Assistance Handset Powers Off............188 Handset Does Not Power On......... 188 Cannot Charge / Charging Stops / Charging Is Slow... 189 Battery Runs Out Quickly..........189 Display Turns Off Suddenly.......... 190 Screen Freezes / Operation Is Unstable....... 190 SIM Card Not Recognized..........191 Cannot Use SD Card............

  • Page 190: Handset Powers Off

    Handset Powers Off Handset Does Not Power On While Using Certain Applications Handset Interior Is Hot The application may be the cause. Did handset remain powered on after continuing to use Update the application if not the latest version. handset while handset was warm? Let handset cool before If problem persists, delete the application, and check if same powering on handset.

  • Page 191: Cannot Charge / Charging Stops / Charging Is Slow

    Cannot Charge / Charging Stops / Battery Runs Out Quickly Charging Is Slow Battery Runs Out Quickly Even With No Operation Charging Does Not Start Some applications may use data communication even if not Check the following if charging does not start. being operated.

  • Page 192: Display Turns Off Suddenly

    Display Turns Off Suddenly Screen Freezes / Operation Is Unstable While Using Certain Applications While Using Certain Applications The application may be the cause. Update the application if not the latest version. The application may be the cause. If problem persists, delete the application, and check if same Update the application if not the latest version.

  • Page 193: Sim Card Not Recognized

    SIM Card Not Recognized Cannot Use SD Card SIM Card Not Recognized While Using Certain Applications Check the following if handset does not recognize SIM Card. The application may be the cause. Update the application if not the latest version. ・Is SIM Card inserted correctly? Is SIM Card inserted in the If problem persists, delete the application, and check if same correct location and in the correct orientation? Power off...

  • Page 194: Cannot Send/Receive Mail

    Cannot Send/Receive Mail Cannot Connect to Internet Airplane Mode Set Airplane Mode Set Is handset in Airplane mode? appears in Status Bar when Is handset in Airplane mode? appears in Status Bar when in Airplane mode. To cancel Airplane mode: in Airplane mode.

  • Page 195: Cannot Talk On Phone / Cannot Hear Other Party

    Cannot Talk on Phone / Cannot Cannot Use Applications Hear Other Party Cannot Install New Application Cannot Make or Receive Calls Is there only a little free space in internal storage? To check free space: Is handset in Airplane mode? appears in Status Bar when In Home Screen, (Settings)
  • Page 197 Warranty/Specifications/ Customer Service Warranty & After-Sales Service........196 Specifications..............196 Customer Service............198...

  • Page 198: Warranty & After-Sales Service

    Warranty & After-Sales Service Specifications Some information may differ due to specification changes. Warranty Handset ・Handset warranty is for 1 year from date of purchase. ・Repair may be made free of charge under the terms of free Handset specifications are as follows. repair.
  • Page 199 Materials (Handset) Materials (Quick Switch Adapter) Parts Materials Used/Surface Finish Parts Materials Used/Surface Finish Display USB Type-C Surface (Glass Tempered glass/AF coating plug (Metal Stainless steel/nickel plating Part) part) Display USB Type-C PC resin/hard coating Ornament plug (Resin part)/USB LCP resin Outer Casing Type-A plug (Metal Part),...

  • Page 200: Customer Service

    Customer Service If you encounter any difficulties or are unsure of anything, contact customer service. SoftBank Customer Support ・From a SoftBank handset, dial toll free at 157 ・From a landline/IP phone, dial toll free at 0800-919-0157 ・Business hours : Call 10:00am - 7:00pm / Chat 9:00am - 8:00pm Smartphone Technical Support Center ・From a SoftBank handset, dial toll free at 151...
  • Page 201 Safety Precautions Safety Precautions............200 Important Product Information........209 Handset & Hardware Care..........210 General Notes..............213 Radio Wave Exposure and Specific Absorption Rate (SAR) Information..............215 Water, Dust, & Shock Resistance......... 217...

  • Page 202: Safety Precautions

    Safety Precautions Handset, SIM Card, Quick Switch Adapter, AC Adaptor (Sold Separately) (Common) Read Safety Precautions before using handset. Observe precautions to avoid injury to self or others, or damage to property. Safety Precautions These labels show degree of risk from improper use. Do not use, store, or leave in extreme heat or where heat collects, such as fire, heat sources, Label...
  • Page 203 Do not apply excessive force to or break Use optional accessories specified by SoftBank handset. Particularly when carrying handset in Corp. your clothes pocket, do not bump it or place it Using unspecified accessories may cause fire, burns, injury, between objects. electric shock, etc.
  • Page 204 If there is abnormal odor/sound, smoke, overheating, discoloration, distortion, or other Do not drop, stomp, throw or subject to abnormalities during use, charging, or storage, excessive force or strong impact/vibration. do the following while exercising caution. May cause fire, burns, injury, electric shock, etc. ・Unplug from the outlet.
  • Page 205 Do not place on unstable surfaces; take added care when vibration is set. Handset or related hardware may fall, resulting in injury, Do not pierce with a sharp object (nail, etc.), etc. hit with a hard object (hammer, etc.), step on, or otherwise subject to excessive force.
  • Page 206 Power off handset or activate Airplane mode before boarding an airplane. Do not shine Mobile Light close to eyes. Maintain a safe distance, especially from small Handset use on airplanes is restricted; follow the children. instructions given by the respective airlines. Radio waves may adversely affect an airplane's electronic May cause visual impairment or other problems;...
  • Page 207 Power off handset near electronic devices that employ high precision control systems or weak When using the motion sensor and signals. electromagnetic sensor, make sure of the safety around you and hold handset firmly; do Radio waves may cause electronic devices to malfunction or not swing with excessive force.
  • Page 208 AC Adaptor (Optional Accessory) For any skin abnormalities associated with handset use, discontinue use and consult a doctor immediately. Handset use may cause itchiness, skin irritation, rashes, Do not use AC Adaptor if the cord is damaged. etc. depending on your physical condition. For details on materials used for handset parts, see May cause fire, burns, electric shock, etc.
  • Page 209 Jack, without forcefully pulling cord. Cut edges may be sharp and cause injury. Inserting/removing in an incorrect orientation may cause fire, burns, injury, electric shock, etc. If charging terminals become bent or deformed, discontinue use immediately.
  • Page 210 Quick Switch Adapter Do not touch Quick Switch Adapter continuously while it is plugged into handset. May cause burns, etc. Do not short-circuit terminals while connected to handset. Do not touch terminals with hands, fingers or any part of body. May cause fire, burns, electric shock, etc.

  • Page 211: Important Product Information

    Important Product Information Handset Use & Electronic Medical Devices General Use ・If your SIM Card or handset (with SIM Card inserted) is lost or stolen, suspend your service immediately. For details, contact Customer Service. ・Handset transmissions may be disrupted inside buildings, If you are using an electronic medical device tunnels or underground, or when moving into/out of such (implanted pacemaker, implanted defibrillator,...

  • Page 212: Handset & Hardware Care

    Handset & Hardware Care Urgent News (Application) ・When Urgent News is received, handset notifies user via Handset & Hardware Care message, alert, and by vibrating. ・Urgent News is enabled by default (can also be disabled). ・By default, Alert sounds at maximum volume even when ・Use handset within 5 C - 35 C and 35% - 85% humidity.
  • Page 213 SoftBank Corp. is not liable for any damages resulting from Do not press Display strongly with fingers or press on it data/information leakage due to use of handset Bluetooth ® with sharp objects (fingernails, ballpoint pens, pins, etc.). function. ・Touchscreen may not respond even if touched in these  ...
  • Page 214 ・In some countries/regions, there are restrictions on the use Wi-Fi (Wireless LAN) of Wi-Fi. Check the local laws and regulations before using Wi-Fi on handset abroad. Wireless LAN (hereafter "Wi-Fi") uses radio waves to enable communication between compatible devices within range. However, it is advisable for the user to configure security FeliCa and NFC Reader/Writer settings to avoid risk of data interception.

  • Page 215: General Notes

    General Notes Regulatory Information "A004SH" here refers to this mobile phone "AQUOS sense5G." In some countries/regions including Europe , there are restrictions on the use of 5GHz WLAN that may limit the use to indoors only. Portrait Rights Please check the local laws and regulations beforehand.
  • Page 216 Frequency Range of Supported Bands in Maximum Transmit Power Item Description Item Description GSM 900 +33 dBm (Power Class 4) Tx 880.2 to 914.8 MHz DCS 1800 +30 dBm (Power Class 1) GSM 900 Rx 925.2 to 959.8 MHz WCDMA FDD I +24 dBm (Power Class 3) Tx 1710.2 to 1784.8 MHz DCS 1800...

  • Page 217: Radio Wave Exposure And Specific Absorption Rate (Sar) Information

    Radio Wave Exposure and Specific FCC Notice Absorption Rate (SAR) Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 【A004SH】 here refers to this mobile phone 【AQUOS (1) This device may not cause harmful interference, and (2) sense5G】.
  • Page 218 The FCC has granted an Equipment Simplified Declaration of Conformity for 【A004SH】 Authorization for this model handset with all reported SAR Hereby, SHARP CORPORATION declares that the radio levels evaluated as in compliance with the FCC RF emission equipment type 【A004SH】 is in compliance with guidelines.

  • Page 219: Water, Dust, & Shock Resistance

    Mic, Earpiece, Speaker, Recorder Mic, etc. with a a device containing dust of 75 μm or smaller in diameter for 8 sharp object; may affect water and dust resistance. hours and then removed from the device. ・Avoid placing handset directly on sand. Sand may penetrate 4.
  • Page 220 ・Do not remove or damage gasket. Keep it clean. ・If Card Tray is damaged or deformed, contact a SoftBank Shop. ・Do not insert a sharp object into Card Tray gap, Earphones- Microphone Jack or External Connection Jack. ・To maintain water and dust resistance, it is recommended to replace Card Tray every 2 years regardless of its condition.
  • Page 221 Drying Handset After Drying Procedure After exposing handset to water, be sure to dry Earpiece, Do not use handset in wet conditions. Volume Keys, Power Key, Assistant Key, Speaker, External ・Calls may fail, or moisture may transfer to clothes, bag, Connection Jack, Mic/Recorder Mic, Earphones-Microphone etc.
  • Page 223 Ａ About Settings............... 128 About the User Guide............3 Adding/Deleting Applications........101 Address Book..............68 Applications...............99 AQUOS Useful Settings..........146 AQUOS sense5G Ｂ User Guide Index Backup & Restore............108 Basic Operations............... 22 Battery Runs Out Quickly..........189 Battery Settings.............134 Ｃ...
  • Page 224 Handset Phone Number............ 66 Scrolling Screen Automatically (ScrollAuto)....48 Handset Powers Off............188 Security Settings............151 Handset Screens............... 36 SIM Card................8 SIM Card Not Recognized..........191 Sound Settings..............141 Ｉ Specifications..............196 Status Bar................. 42 Icons at Display Top (Status Bar)........42 System Settings..............162 Important Product Information........209 Importing Data from Other Mobiles......
  • Page 226 AQUOS sense5G User Guide March 2021, First Edition SoftBank Corp. Visit SoftBank Shop for assistance Model : AQUOS sense5G Manufacturer : SHARP CORPORATION...

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