Preface Congratulations on your purchase of a Bizfon! Your Bizfon 680 will transform how your business communicates, making you more available, informative, and responsive to your customers. About this Administrator’s Guide This guide provides information for installing, setting up, and using your Bizfon system.
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Bizfon speaks Specifications of the Bizfon 680 Regulatory and safety informa- tion Telephone-Specific Documents In addition to this Administrator’s Guide, your Bizfon may come with the following documents: • Bizfon 680 Wallet Cards • Reference Cards for BizTouch Feature Telephones •...
Bizfon 680 Quick Start Card. For your convenience, the Quick Start Card is reproduced in this section. If you are installing more than one Bizfon 680 to create a clus- ter, or are having your system professionally installed, see “Appendix A Professional Installation Guide” on page57 for a detailed guide for professional installers.
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Section 1 Installing Your Bizfon 680 Bizfon , Inc.
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To mount your Bizfon 680 to a wall, follow these steps: 1. Find a location for the Bizfon 680(s) within four feet of an electrical outlet or power strip. TIP! Bizfon recommends that you connect the unit(s) to an uninterruptible power supply (UPS).
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A. Align the four tabs on the mounting bracket with the four slots on the bottom of the Bizfon 680. B. Slide the bracket until it snaps in place with the tabs secured in the slots. Bizfon Administrator’s Guide Section 1 Installing Your Bizfon 680...
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Connecting Your Phone Lines and Extensions After you have positioned the Bizfon 680, you can easily con- nect your incoming lines and extensions. Refer to the following figure as you connect your lines and extensions: Blue Button For Diagnostics Power...
Bizfon 680 is working optimally. NOTE: You cannot use the Bizfon 680 for calls during diagnostics. 1. Press the blue button in the center of the Bizfon 680. You hear: “Welcome to the Bizfon diagnostics. Note that during the diagnostics, the Bizfon may not be used for calls.
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The system announces that it is ready and also announces the current time and date. To set the time to your local time refer to “Setting the System Clock” in the Owner’s Guide. Your Bizfon 680 is now ready. Section 1 Installing Your Bizfon 680 Bizfon , Inc.
Bizfon 680. It details the initial settings and how to change them. Overview Your Bizfon system is ready to use right out of the box. How- ever, you may choose to change some settings to meet your company’s specific needs.
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Create informational messages Set up music on hold Create virtual extensions Changes that Bizfon Customer Care makes Set the Bizfon 680 to answer a specific telephone line and ring a specific extension Disable individual extensions from making outside calls...
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Setting Up Physical Extensions In the Office The yellow jacks labeled Telephones on the Bizfon 680 are assigned to physical extension numbers starting at 201. When you first set up an extension, you indicate whether it is going to be a private telephone, a public telephone (such as a telephone in a conference room), or a fax machine.
If you forget your system password, call Bizfon Customer Care at 299. To change the system password: 1. Pick up any Bizfon telephone extension and access Settings.
Attendant Greetings” on page19 to control how the automated attendant works. Setting the System Clock The Bizfon 680 is shipped with the clock preset to Eastern Stan- dard Time. You may want to change this to reflect your time zone or changes in Daylight Savings Time.
Jack 1 is for extension 201, jack 2 is extension 202, and so on, through jack 8, which is extension 208. If you have more than one Bizfon 680, physical Section 2 Initial Bizfon Settings BizTouch 3: Press SETUP, select SETTINGS, press ENTER.
PA button. Use of this feature requires connecting your Bizfon to a PA sys- tem. For more information on how to set up your Bizfon to a PA system, see “Audio Devices for Public Address” on page55.
Voice Vault card. The Voice Vault card allows you to set up voice mail accounts for extensions 250-264. Without the card, these extensions are not accessible to the Bizfon 680. To order a Voice Vault card, dial 299. For more on how to set up a Virtual Extension, see “Setting up Virtual Extensions (250-264)”...
Power Failure Telephone Connecting and Using a Power Failure Telephone Your Bizfon includes a jack (labeled Power Fail Telephone in red) for connecting a telephone that can be used in the event of a power outage. In the event of a power outage, The Power Fail Telephone jack connects to CO line number 1, so be sure that one of your tele- phone lines is connected to the jack marked “1-2.”...
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Section 2 Initial Bizfon Settings Bizfon , Inc.
Introduction This section tells you about the ways that the Bizfon 680 can handle incoming telephone calls. Incoming call handling refers to how calls are handled as they come in to the Bizfon 680. This section provides information on: •...
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C. If the call is still not answered, the call goes to the Operator mailbox. To change your call profile: 1. Pick up any Bizfon telephone extension and access Settings. Section 3 Setting up Your System BizTouch 3: Press SETUP, select SETTINGS, press ENTER.
To change After Hours call profile, be sure you are in After Hours mode. If you want to set up a customized incoming call handling pro- file, Bizfon can do it for you. Please call 299 to request special incoming call handling. Automated Attendant Greetings The Bizfon automated attendant provides an immediate, auto- mated greeting for callers to your business.
To change the default system day greeting, do the following: 1. Pick up any Bizfon telephone extension and access Settings. Section 3 Setting up Your System BizTouch 3: Press SETUP, select SETTINGS, press ENTER.
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Greeting. Bizfon Administrator’s Guide Section 3 Setting up Your System Bizfon conference series phone or non- BizTouch phone: Press before you can access settings. to change Automated Attendant greetings. to change the System greeting.
After Hours Mode The Bizfon After Hours mode enables you to set up your sys- tem for operation after normal business hours. When After Hours mode is enabled, the Bizfon plays the After Hours Greeting, then it rings all extensions. After a specified number of rings, calls are directed to the Operator mailbox at extension 0.
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To change the After Hours greeting, do the following: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2.
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3. Press 4. Follow prompts to select “Turn off Auto Attendant.” If your Bizfon is in Day mode, these steps will affect Day mode. If it is in After Hours mode, these steps will turn off the After Hours mode automated attendant.
Extension Directories The Bizfon 680 has two directories for extensions: the dial-by- name directory and the extensions list. When a caller hears the auto attendant, they can press 1 for directory information. They can then choose to listen to a list of extensions or dial by name.
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1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2. Enter the extension number, sary to access Operator settings. 3. Press 4. Press 5. Press the dial-by-name directory.
Call Routing Directly to a Specific Extension You can have your Bizfon 680 configured to answer a particular incoming telephone line and immediately ring a specific exten- sion or group of extensions. This can be configured by Bizfon Customer Care at extension 299. When you configure the Bizfon 680 this way, Day and After Hours modes are ignored on that incoming telephone line.
To configure the Operator extension to ring at an extension other than 201: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2. Press...
You change personal options for the Operator extension the same way you change personal options for any extension. To change personal options for the receptionist: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2.
Group Ring The Bizfon allows you to configure a group of extensions to ring, when a caller selects an extension. For example, you may wish extensions 201 through 208 to all ring at once as a group, when a caller presses Setting up a Group Ring when callers press 0 Use the instructions for “Choosing which extension rings when...
5. Follow the prompts. Informational Messages The standard Bizfon 680 supports two informational messages. By plugging in an optional Voice Vault card, the Bizfon can support four additional informational messages, for a total of six. Informational messages are typically used to provide spe- cific information to callers such as hours of operation or direc- tions to your office.
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To create an informational message: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2.
Changing the Phone Type When you set up a Bizfon extension initially, the extension is programmed differently for BizTouch series feature phones than it is for non-BizTouch telephones. For example, to access...
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(201-208) changes the phone type, you can re-program the Bizfon to understand that the phone type has changed. To change the phone type: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2.
To set up Music-on-Hold, you need to connect an audio device, such as a CD player or a tape deck, to your Bizfon. See “Section 5 Using your Bizfon with Other Office Equipment” on page53 for information on connecting an audio device to the Bizfon 680.
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To turn Bizfon Customer Care access to your site On/Off: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2. Dial extension 200 and enter the system password, if con- figured, to access General Settings.
A Physical Extension connected to the Bizfon 680. These are extensions 201 through 208 on a one unit installation. If you have more than one Bizfon 680, refer to the following table for a list of extension numbers. Bizfon 680 Unit Extension Numbers...
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Receive and manage voice messages through your voice mailbox Setting Up Physical Extensions In the Office The yellow jacks labeled Telephones on the Bizfon 680 are assigned to physical extension numbers starting at 201. When you first set up an extension, you indicate whether it is going to be a private telephone, a public telephone (such as a telephone in a conference room), or a fax machine.
Setting up Virtual Extensions (250-264) A virtual extension is not physically connected to one of the extension jacks in the Bizfon 680. When you set up a virtual extension, 250 for example, you tell the Bizfon where it is that you want extension 250 to ring.
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Section 4 Setting Up and Using Extensions To set up a virtual extension: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2. Dial extension 200 to access General Settings.
Bizfon announces how many messages you have when you pick up an extension. • Up to 100 minutes of voice mail storage on each Bizfon 680 unit (an optional Voice Vault card provides additional time). • Pager notification of new voice mail messages.
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Expanding Your Bizfon 680 Voice Mail Capacity A standard Bizfon is capable of recording to 100 minutes of voice mail. Voice mail can be expanded by two increments: up to two more hours, and up to four more hours. This is done by installing an optional Voice Vault card.
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If you do not answer, the Bizfon recognizes this and directs the call to your Bizfon extension mailbox. During the call, you can put the caller on hold, or transfer the call to another extension.
Bizfon’s voice mail. If the screening feature is not active, the call does not bounce back to the Bizfon. If your remote telephone has voice mail, such as a cellular phone company’s voice mail system, the remote call will go to your cell phone’s voice mail.
NOTE: You do not need to know the extension password to remove it. To remove the password for an extension: 1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press Bizfon Administrator’s Guide...
General Settings. Operator for- warding settings go back to the factory defaults. To reset an extension: 1. Pick up any Bizfon telephone extension and access Settings. BizTouch 3: Press SETUP, select SETTINGS, press ENTER. Phone must be hung up.
CAUTION Managing Bizfon Call Waiting The Bizfon 680 has functionality equivalent to Call Waiting built into it. When you are on one call, and another call for you arrives, you will hear a double beep. Refer to the BizTouch 2...
4. Press Authorization to Make Outside Calls (Internal and Remote Users) When using an extension connected to the Bizfon 680 and when using the universal extension remotely, all extensions are autho- rized to make outside calls. The Bizfon can be configured to limit outside line access for people using the Bizfon remotely.
In order to support Centrex capabilities, you can set up the Bizfon to predial a specified string of keystrokes when you get an outside line. The Bizfon allows you to set up the same predial string for all outgoing lines, or to set up individual strings for each outgoing line.
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1. Pick up any Bizfon telephone extension and access Settings. NOTE: If you have not yet set up the extension, you must press 2. Dial extension 200 to access General Settings. 3. Enter the system password, if required, then press 4.
Fax Machines You can connect one or more fax machines to the Bizfon 680 extension ports. In order for the Bizfon to correctly route incoming fax calls, you must configure the extensions you select to use a fax machine through Initial Setup of the exten- sion(s).
If you must dial 9 to get an outside line, be sure to include a pause after the 9 in order to give the Bizfon a chance to return a dial tone before the fax machine dials the number. If...
ASCAP at (212) 621-6000 or go to their Web site at www.ascap.com. Audio Devices for Public Address In order to use the public address feature of the Bizfon 680, you must connect an external audio system to the PA output on the side of the Bizfon.
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Section 5 Using your Bizfon with Other Office Equipment Connect the cable to your audio system and plug it into the PA connector on the Bizfon 680. Set the levels on your audio sys- tem. If it is distorted, turn down the volume of your audio source.
WARNING! This section includes describes installation of If you want to have more than six incoming lines or more than eight extensions, you must install more than one Bizfon 680. For example, if you want ten incoming lines and sixteen exten- sions, install two Bizfon 680s.
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The following figures show examples of typical installation scenarios. Figure 1. Example of a Single Switch Installation Appendix A Professional Installation Guide Refer to . . . “Creating a Multibox System from Four Standalone Units” on page 76 “Running Diagnostics” on page 77 Bizfon , Inc.
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Figure 3. Example of a Three Switch Installation To install the Bizfon 680(s) 1. Find a location for the Bizfon 680(s) to be installed within four feet of an electrical outlet or power strip. TIP! Bizfon recommends you connect the unit(s) to an uninterruptible power supply (UPS).
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Note orientation of bracket If you are installing more than one Bizfon 680, position each bracket correctly and space apart twelve inches on center. Refer to Figure 5 for the proper location of each unit in a multibox installation.
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3. For a single Bizfon 680, install four (4) surface mount tele- phone jacks (quad biscuits) using double back tape or screws. For multiple Bizfon 680s, install four quad biscuits for each switch. The two top biscuits are for outgoing lines to the house ter- mination point(s).
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10. On cable number 2, terminate white/blue, white/orange as above and remove/cut the green and brown pairs (not neces- sary for this installation). Appendix A Professional Installation Guide O P E N O P E N Demarcation Point Cable #2 Cable #1 Bizfon , Inc.
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Extension Number 201 through 208 209 through 216 217 through 224 225 through 232 Bizfon Owner’s Guide Appendix A Professional Installation Guide Blue Posts Blue Posts Ports Unit Number 1 through 8...
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White/Blue of house cable number 2 White/Blue of house cable number 3 White/Blue of house cable number 4 White/Blue of house cable number 5 White/Blue of house cable number 6 White/Blue of house cable number 7 White/Blue of house cable number 8 Bizfon , Inc.
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BLUE Posts of each 110 terminal. One pair per extension, one extension per port, four ports per biscuit starting with the first cable. Bizfon Owner’s Guide Appendix A Professional Installation Guide WH BR / BR WH WH GR / GR WH...
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Use only one pair to each house termination location. Wrap back any extra cross-wires for further expansion. Figure9 shows house cables 1 and 2 terminated to the blue posts. Figure 9. House Cables 1 and 2 Appendix A Professional Installation Guide Ext. 201 Ext. 205 Bizfon , Inc.
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15. Install covers on all biscuits and clearly label CO numbers and extension numbers with a permanent marker on biscuit cover above applicable ports. 16. Install the BIZFON 680 to the bracket that has been mounted to wall. DO NOT PLUG IN SWITCH YET.
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Connect all yellow cables regardless of the number of wired extensions. At this point all necessary cabling should be complete for a total of 14 cables going into the Bizfon switch (six blue and eight yellow cables should be connected to the appropriate biscuit locations).
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NOTE: Do NOT use a white network cable when installing three or four Bizfon 680s. Figure 11. Ethernet Hub Connections 3. Plug in the Bizfon 680 or power on the power supply that the switch(es) is plugged in to. Bizfon Owner’s Guide...
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4. Wait approximately 60 seconds until the system responds with...“The Bizfon is now ready”. 5. Connect a telephone to extension port 1 on the Bizfon 680 that you want to be Unit 1. 6. Access Personal Settings. 7. Dial extension 200 and enter the password if required.
Figure 14. Run Cables Through Openings in Sides of Cover Bizfon Owner’s Guide Appendix A Professional Installation Guide Connect from OUT to IN. Figure 13. Expansion Ports...
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30 seconds to let you know it has not finished. It finishes in about three min- utes. 5. The extensions test starts automatically. Wait until the system has tested all extensions once. Appendix A Professional Installation Guide Bizfon , Inc.
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Adding Units to an Existing Installation This section tells you how to add Bizfon 680 units to an existing installation to expand your capabilities. NOTE: If you are adding to a two unit installation, you must disconnect the network cable before continuing.
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When you remove a unit from a cluster, all infor- mation stored in that unit is deleted. This includes voice mail messages, passwords, and extension information. If you want this informa- tion saved, call Bizfon Customer Care at exten- sion 299. Bizfon , Inc.
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SETTINGS, press ENTER. Phone must be hung up. If it is not, press FORWARD. BizTouch 2 or BizTouch 1: Press SETTINGS. Bizfon conference series phone or non- BizTouch phone: Press before you can access settings. after listening to the warning.
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Do NOT connect the expansion cables. 3. Connect each unit to a power source and wait until you hear “The Bizfon is ready...” Each unit plays this message. 4. Plug a telephone into extension 201 on the unit that will be Unit 1.
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The diagnostics verifies that everything is working prop- erly and ensures that you get the best performance from you Bizfon 680s. NOTE: You cannot use the Bizfon 680 for calls during diag- nostics. Bizfon Owner’s Guide Appendix A Professional Installation Guide to configure Unit 1.
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1. Press the blue button on Unit 1. You hear: “Welcome to the Bizfon diagnostics. Note that during the diagnostics, the Bizfon may not be used for calls. To run diagnostics on incoming telephone lines and telephones, press the button again.”...
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Appendix A Professional Installation Guide “Extensions test complete.” The system announces that it is ready and also announces the current time and date. Your Bizfon 680s are now ready. Bizfon Owner’s Guide...
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Appendix A Professional Installation Guide Bizfon , Inc.
Appendix B Multi-Language System Setup Choosing your Preferred Language(s) Your Bizfon 680 is shipped from the factory with one of the fol- lowing two language configurations: • English-only • Multi-language NOTE: This section is only applicable for the Multi-Lan- guage Bizfon 680. The options below do not apply to the English-only Bizfon 680.
The anglophone employee may prefer the option of hearing the Bizfon speak to them in English at their extension. You can in this case change the language configuration to be English-only for that specific extension.
SETTINGS, press ENTER. Phone must be hung up. If it is not, press FORWARD. BizTouch 2 or BizTouch 1: Press SETTINGS. Bizfon conference series phone or non- BizTouch phone: Press yet set up the extension, you must press before you can access settings.
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For example, your System Greeting may contain the following text for giving directions to the office in two languages: “For directions to the office, press bureaux, faites le . Pour vous rendre a nos . ” Bizfon, Inc.
Appendix C Bizfon 680 Specifications Electrical Specifications Power Input: 115 VAC, 50/60 Hz 17 Watts nominal Recommended Operating Conditions Operating Temperature: 40° F to 104° F (0°C to 50°C) Humidity: 0 to 95% non-condensing Telephone Connectors Central Office Incoming Telephone Line Inputs:...
If you experience trouble with this equipment, please contact the manufacturer for warranty/repair information. The Tele- phone Company may ask that you disconnect this equipment Bizfon Administrator’s Guide...
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(7) Hotel and motel rooms. At least ten percent of the rooms must contain hearing aid compatible telephones; or jacks or plug-in hearing-aid compatible telephones which will be pro- vided to hearing impaired customers upon request. Bizfon, Inc.
Printing Office, Washington D.C. 20402. Changes and Modifications not expressly approved by the man- ufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Com- mission rules. Bizfon Administrator’s Guide Appendix D Regulatory and Safety Information...
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected Bizfon, Inc.
These openings must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa, rug, or other Bizfon Administrator’s Guide Appendix D Regulatory and Safety Information...
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12. Do not place lighted candles, cigarettes, cigars, etc., on this product. 13. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network inter- face. 14. Never install or modify telephone wiring during a lightning storm. Bizfon, Inc.
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19. Do not use this product to report a gas leak in the vicinity of the leak. 20. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product. Bizfon Administrator’s Guide Appendix D Regulatory and Safety Information...
Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du meme type ou d’un type equivalent recommande par le constructeur. Mettre au rebut les batteries usagees conformement aux instruc- tions du fabricant. CAUTION! Attention! Bizfon, Inc.
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Turning it on/off, 50, 51 Automated Attendant, 19–26 After Hours mode, 20 Behavior when off, 20 Changing call profile, 20 Changing its behavior, 20 Day mode, 19 Greetings, 21 Playing after extension is tried, 20 Turning off, 26 Bizfon Administrator’s Guide Index...
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Excluding yourself, 27 Directories Dial-by-name, 27 Extension, 27 Disabling * as hold on a non-BizTouch phone, 42 Documents included with your Bizfon products, viii Emergency numbers dialing, 17 Emergency use, 17 Ethernet hub, 68, 69 Expanding voice mail capacity, 44 Extensions, 39–52...
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Extensions directory, 27 Fax machines Fax extension setup, 53, 54 Tips, 54 Using for incoming voice calls, 54 Using your Bizfon with, 53 General settings, 14 Greetings, 12 Automated Attendant, 21 Changing system day greeting, 22, 23 Changing the After Hours greeting, 25...
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Creating, 34 Example, 34 Multi-language considerations, 84 Initial settings, 9–17 Installation, 1–8 Installing more than one switch, 57–79 Installing one Bizfon 680, 1–8 Labels Locating on switch, 72 Language preferences Choosing for an individual extension, 83 Choosing personal, 82 Choosing system-level language, 81...
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Audio for, 55 Music-on-hold, 37 Network cables for three or four switches, 69 for two switches, 68 Office equipment Using your Bizfon with, 53–56 Operator Personal options, 31 Operator extension, 16, 30 Other than 201, 30, 31 Operator Messages, 44...
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Fax extension, 53, 54 System, 19–38 Settings Accessing General Settings, 14 Changes you can make, 9, 10 Initial, 9–17 Single switch install example, 58 Specifications, 85, 86 system, 12 System clock, 13 System greetings, 12 System setup, 19–38 Bizfon Administrator’s Guide Index...
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Tools Required for professional installation, 58 Two switch install Example, 59 Units Adding, 73 Using your Bizfon with other office equipment, 53–56 Voice mail Expanding capacity, 44 Ordering of messages, 44 Voice Vault Card Expanding voice mail capacity, 44 Informational messages and, 33, 35...
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