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Resetting/Forgot Your Password
NOTE: You are unable to reset your password from the DVR. You must either reset your
password from the Night Owl Protect App or the Night Owl Web Portal.
Reset Your Password from the Night Owl Protect App
(Highly Recommended) The quickest and easiest way to reset your password is through the
Night Owl Protect App. Your DVR must be powered on and connected to the Internet before
you complete these steps. To change your password:
1. Tap Account > your name > Change Password.
2. Enter your current password in the Current Password field, enter your new password in the
New Password field, and then re-enter your new password in the Confirm Password field.
3. Tap Done when you are finished.
If you forgot your password:
Tap Forgot my password from the app and directions for resetting will be sent to your
registered email address.
NOTE: If you were logged into the app using the FaceID or PIN, you will need to log out to
use Forgot my password. Do this by clicking Account then Log Out.
Reset Your Password from the Web Portal
1. Go to https://www.no-protect.com/.
2. Enter your username, email, or phone number in the Username, email, or phone number
field at the top of the screen. Then enter your password in the Password field at the top of
the screen. Click Log In.
3. From the top-right of the screen, click the dropdown next to your account name and select
Manage my Account.
4. Click Change Password.
5. Enter your current password in the Current Password field, enter your new password in the
New Password field, and then re-enter your new password in the Confirm Password field.
Click Change Password.
If you forgot your password:
Go to
https://www.no-protect.com/
Then click Forgot password?. A temporary access code will be sent to your registered
email. Use the code to log in to the web portal and then update the password, as this
code is only good for 24 hours.
Support.NightOwlSP.com
and enter your phone number, username or email.
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Aidez moi à réinitialiser mon DRV DP2 16 car j'ai oublier le mot de passe du compte dejà enregistrer sur ça
To reset the Night Owl DP2 Series DVR password if forgotten, follow these steps:
1. Connect the DVR to a TV or monitor.
2. Access the Login screen and click "Forgot password?".
3. Follow the instructions on the Reset Password screen.
4. Visit https://www.no-protect.com/.
5. Log in to your Night Owl Protect account or create one if needed.
6. If the device is Offline but already registered, proceed to the next step. If not registered, click "Register New Device" and follow the prompts.
7. Once the device is added to My Devices, click "View Details", then "Reset Code".
8. Enter the date from the Reset Password screen on the TV/monitor and click "Get Code".
9. A temporary access code will be provided. Use it to reset the password on your DVR.
Note: Password resets must be done through the Night Owl Protect App or Web Portal, not directly from the DVR.
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