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Troubleshooting Tips
The Emporia app is not finding my EV
Charger after I've installed it.
Ensure the Charger has power:
Check for a green power light.
Check the EV Charger is wired properly.
Check that the breaker powering the EV
Charger is turned on.
Ensure your phone can connect to the EV
Charger.
Check your phone's Bluetooth is on.
If you're using an Android, turn on
Location Services for your phone to
properly scan for Bluetooth devices.
Try power cycling the breaker to which the
EV Charger is connected.
Try restarting the Emporia App.
Try rebooting your phone.
My vehicle is not responding or charging.
Ensure that the latch on the EV charging
cable handle is locked into place. If the
handle is not latched securely, the vehicle
will not charge. If the latch is pressed down
during charging, charging automatically
stops.
Ensure that the vehicle is not set up to
begin charging at a specific time of day.
emporiaenergy.com/support
support@emporiaenergy.com
1-844-EMPORIA (367-6742)
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