Troubleshooting - AquaMaster Pro AMP5000 Owner's Manual And Installation Manual

Troubleshooting

Problem
No soft water after
regeneration
No soft water
No flow is indicated
when water is flowing
Flow indicated when
water is not being used
No read-out in display
AquaMaster Owner's Manual
®
Possible Cause
No salt in brine cabinet
Sediment in brine cabinet has plugged the
brine line and air check/draw tube
Flow control is plugged
Drain line is pinched, frozen, or restricted
Clogged injector assembly
Salt bridge has formed due to high humidity
or the wrong kind of salt
The bypass valve is in the Bypass position
Appliance is plumbed backward
Extended power outage
Water hardness has increased
Not metering water
The bypass valve is in the Bypass position
Appliance is plumbed backward
Sensor not receiving signal from magnet on
turbine
The household plumbing system has a leak
Electric cord is unplugged
No electric power at outlet
Defective transformer
Defective circuit board
High ambient room temperature. If the
temperature exceeds 120°F, the display will
blank out. This does not affect the operation
of the controller
Add salt
Remove air check/draw tube and flush with
clean water. Clean injector assembly. Clean
any sediment from brine cabinet
Remove brine piston housing and clear debris
from the flow control
Straighten, thaw, or unclog the drain line
Remove injector cap and clean nozzle and
throat with a wooden toothpick. Replace throat
if removed
Test with a blunt object like a broom handle.
Push the handle into the salt to dislodge the
salt bridge, or use hot water around the inside
perimeter to loosen salt
Place the bypass valve in the Service position
Check that appliance is plumbed correctly
Reset the time of day
Re-test the water and re-enter a new setting
number
Flow should be indicated with water usage. If
no flow, see below
Place the bypass valve in the Service position
Check that appliance is plumbed correctly
Remove sensor from Bypass housing. Test
with magnet on either flat side of sensor. If
flow is indicated, check turbine. If no flow,
replace sensor
Repair the leak
Plug in the transformer
Check power source. Make sure outlet is not
controlled by a switch
Test with volt meter for 12 VAC at control. If
less than 10 VAC or greater than 14 VAC,
replace the transformer
With 12 VAC present at controller, replace the
controller
No action necessary
1/21/2021
Solution
30