Troubleshooting - PrepPal PPM 60 Owner's Manual

Troubleshooting

Problem
Mixer will not run.
Mixer stops during
mixing .
Mixer is noisy.
Safety guard seized
(will not move
freely).
Agitators won't go
onto the planetary
shaft easily.
Agitators touching
bottom or sides of
bowl.
Possible Causes
bowl guard not in closed
position.
bowl not raised.
Timer is not engaged.
Power not connected properly.
building circuit breaker is off.
internal overload tripped.
Gear not engaged.
internal overload tripped.
Motor temperature is too high Voltage is too low, or use wrong agitator or set
Mixer is not installed on level
surface.
bowl not seated correctly or
clamps not in place.
Agitator not fitted properly.
Overloading bowl.
Planetary ring gear needs more
grease.
clean & lubricate slide
sheath.
lack of lubrication and/or
cleaning of the planetary shaft.
Defective or dented bowl.
Defective agitator.
Action Required
rotate guard to the right until fully closed.
raise bowl to highest position.
Turn timer to desired time or set time to the
"on" position.
check all power connections. Plug into a live
socket.(Do not use extension cord!) Test socket
with another item
check breaker box.
Press stop button then press reset button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Switch gear fully into position. (Mixer will not
operate if the speed control lever is positioned in
between speeds)
Press stop button then press reset button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
incorrect speed.
adjust surface or relocate mixer. Make sure
rubber feet are installed.
ensure bowl is seated into bowl cradle correctly
and bowl clamps are locked into place.
Remove and attach agitator into position
properly.
reduce batch size. (See Capacity Chart)
Technician to inspect for source of noise.
reapply high‐pressure grease. contact technician.
Technician must drop down planetary assembly to
access mat & sheath. contact technician.
Wipe planetary shaft with a clean damp cloth and
lubricate the shaft with mineral oil or food quality
grease.
remove dents or replace bowl.
replace agitator.
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