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Dell PowerEdge XR12 Installation And Service Manual

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Dell EMC PowerEdge XR12
Installation and Service Manual
Part Number: E73S
Regulatory Type: E73S001
July 2021
Rev. A00

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Summary of Contents for Dell PowerEdge XR12

  • Page 1 Dell EMC PowerEdge XR12 Installation and Service Manual Part Number: E73S Regulatory Type: E73S001 July 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................7 Chapter 2: PowerEdge XR12 system overview................8 Front view of the system..............................8 Rear view of the system..............................11 Status LED control panel..............................13 Power button control panel.............................13 Inside the system ................................14 Locating the Express Service Code and Service Tag....................15 System information label..............................16...
  • Page 4 Expansion cards and expansion card risers.........................36 Expansion card installation guidelines........................37 Removing the expansion card riser 1........................41 Installing the expansion card riser 1......................... 41 Removing the expansion card riser 2........................42 Installing the expansion card riser 2........................43 Removing the expansion card riser 3........................44 Installing the expansion card riser 3........................45 Removing expansion card from the expansion card riser 1................
  • Page 5 Chapter 9: System diagnostics and indicator codes..............127 Status LED indicators..............................127 System health and system ID indicator codes......................128 iDRAC Direct LED indicator codes..........................129 NIC indicator codes.................................129 Power supply unit indicator codes..........................130 Drive indicator codes..............................132 Using system diagnostics...............................133 Dell Embedded System Diagnostics........................133 Contents...
  • Page 6 Chapter 10: Getting help......................135 Recycling or End-of-Life service information......................135 Contacting Dell Technologies............................135 Accessing system information by using QRL......................135 Quick Resource Locator for PowerEdge XR12 system..................136 Receiving automated support with SupportAssist ....................136 Chapter 11: Documentation resources..................137 Contents...

  • Page 7: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 8: Chapter 2: Poweredge Xr12 System Overview

    The Rear Accessed and Front Accessed configurations cannot be modified. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. NOTE: For more information, see the Dell EMC PowerEdge XR12 Technical Specifications on the product documentation page.
  • Page 9 ● Status LED: Enables you to identify any failed hardware components. There are five status LEDs and an overall system health LED (Chassis health and system ID) bar. For more information, see Status LED indicators section. PowerEdge XR12 system overview...
  • Page 10 These LOM ports can also be shared with iDRAC when iDRAC network settings is set to shared mode. NOTE: For more information, see the Dell EMC PowerEdge XR12 Technical Specifications on the product documentation page. PowerEdge XR12 system overview...

  • Page 11: Rear View Of The System

    Enables you to connect a display device to the system. 4 x 25 GB LOM ports The LOM ports that are integrated on the system board provide network connectivity. These LOM ports can also be shared with PowerEdge XR12 system overview...
  • Page 12 Table 4. Features available on the rear view of Front Accessed 6 x 2.5-inch drive configuration Item Ports, panels, and slots Icon Description Cooling fan Indicates the fan. NOTE: For more information, see the Dell EMC PowerEdge XR12 Technical Specifications on the product documentation page. PowerEdge XR12 system overview...

  • Page 13: Status Led Control Panel

    NOTE: Press the power button to gracefully shut down an ACPI- compliant operating system. USB 2.0-compliant port The USB port is a 2.0-compliant. This port enables you to connect USB devices to the system. PowerEdge XR12 system overview...

  • Page 14: Inside The System

    3 feet (0.91 meters). Performance could be affected by cable quality. NOTE: For more information, see the Dell EMC PowerEdge XR12 Technical Specifications on the product documentation page. Inside the system Figure 7. Inside the system - Rear Accessed configuration 1.

  • Page 15: Locating The Express Service Code And Service Tag

    Service Tag, Express Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. Figure 9. Locating the Service Tag of your system 1. Information tag (front view) 2. Express Service Tag label 3. Information tag (back view) 4. iDRAC MAC address information label PowerEdge XR12 system overview...

  • Page 16: System Information Label

    Front Accessed configurations. The MEST includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.
  • Page 17 Figure 12. Electrical overview Figure 13. Icon Legend and QRL Figure 14. System tasks 1 PowerEdge XR12 system overview...

  • Page 18: Rail Sizing And Rack Compatibility Matrix

    Figure 18. Cabling SIL on optional front bezel Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf.

  • Page 19: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 20: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 21: Resources To Install Operating System

    For more information about Installation and How-to videos for supported operating systems on PowerEdge system, Supported Operating Systems for Dell EMC PowerEdge systems. Options to download firmware You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section.

  • Page 22: Downloading Drivers And Firmware

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 23: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components mentioned below are the minimum configuration to POST: ●...

  • Page 24: Error Messages

    Table 11. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 0 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 25: Chapter 5: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 26: Before Working Inside Your System

    2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 4. Remove the system cover.

  • Page 27: Optional Front Bezel

    You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

  • Page 28: Installing The Front Bezel

    Next steps Replace the bezel. Installing the front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps 1. Align the screws on the sides of the bezel with the holes on the system rack ears. 2. Tighten the screws that secure the bezel on both sides of the system rack ears. Figure 21.

  • Page 29: Bezel Filter

    NOTE: To maintain optimal system health, Dell Technologies recommends checking and changing the filter every three months. Filters can be ordered from Dell Technologies. Figure 23. Removing the bezel filter for Rear Accessed configuration...

  • Page 30: Installing The Bezel Filter

    Figure 24. Removing the bezel filter for Front Accessed configuration Next steps Replace the bezel filter. Install the bezel. Installing the bezel filter Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 31 Figure 25. Installing the bezel filter for Rear Accessed configuration Figure 26. Installing the bezel filter for Front Accessed configuration Install the bezel Installing and removing system components...

  • Page 32: System Cover

    System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, and any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. Steps 1. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2.

  • Page 33: Installing The System Cover

    Figure 28. Removing the system cover for Front Accessed configuration Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 34 Figure 29. Installing the system cover for Rear Accessed configuration Figure 30. Installing the system cover for Front Accessed configuration Next steps Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 35: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 36: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/ poweredgemanuals.

  • Page 37: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 33. Expansion card slot connectors 1. IO_Riser3 ( Riser 3 connector) 2. BOSS (M.2) card connector 3. IO_Riser2 ( Riser 2 connector) 4. IO_Riser1 (Riser 1 connector) The following table describes the expansion card riser configurations: Configurations Expansion card PCIe Slots Controlling...
  • Page 38 Figure 34. Riser 1 1. Riser 1, slot 3, x8, LP-HL Figure 35. Riser 2A 1. Riser 2, slot 2, x16, FH-FL Figure 36. Riser 3A 1. Riser 3, slot 4, x16, FH-FL NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit.
  • Page 39 Intel (NIC: 10Gb) (LP) Intel (NIC: 1Gb) (FH) 4, 2 Intel (NIC: 1Gb) (LP) Dell BOSS S1 card Module Integrated slot Table 15. Configuration 1: R1B+R2B+R3B Rear / Front Accessed configurations Card type Slot priority Maximum number of cards...
  • Page 40 Integrated slot CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. WARNING: Consumer-Grade GPU should not be installed or used in the Enterprise Server products.

  • Page 41: Removing The Expansion Card Riser 1

    Removing the expansion card riser 1 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser Remove the air shroud. NOTE: The procedure to remove the expansion card riser 1 is the same for Rear Accessed and Front Accessed configurations.

  • Page 42: Removing The Expansion Card Riser 2

    Steps 1. Holding the blue touch points, align the expansion card riser with the guide pins on the side wall of the chassis and with the connector on the system board. 2. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector on the system board.

  • Page 43: Installing The Expansion Card Riser 2

    Figure 39. Removing the expansion card riser 2 Next steps Replace the expansion card riser Installing the expansion card riser 2 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 44: Removing The Expansion Card Riser 3

    Figure 40. Installing the expansion card riser 2 Next steps 1. Follow the procedure listed in After working inside your system. 2. Install any device drivers required for the card as described in the documentation for the card. Removing the expansion card riser 3 Prerequisites 1.

  • Page 45: Installing The Expansion Card Riser 3

    Figure 41. Removing the expansion card riser 3 Next steps Replacing the expansion card riser Installing the expansion card riser 3 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 46: Removing Expansion Card From The Expansion Card Riser 1

    Figure 42. Installing the expansion card riser 3 Next steps Install the drive cage. Install the backplane. Install the drives. Install the air shroud. Install the expansion card riser 6. Follow the procedure listed in After working inside your system. 7.

  • Page 47: Installing An Expansion Card Into The Expansion Card Riser 1

    Figure 43. Removing an expansion card from the riser 1 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 48 Remove the air shroud. Remove the expansion card riser NOTE: The procedure to install the expansion card is the same for Rear Accessed and Front Accessed configurations. Steps 1. Pull and lift up the expansion card retention latch locks to open. 2.

  • Page 49: Removing Expansion Card From The Expansion Card Riser 2

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Removing expansion card from the expansion card riser 2 Prerequisites 1.
  • Page 50 Figure 48. Removing a double-width, full-length GPU card from the riser 2 Figure 49. Removing a half-length, low-profile expansion card from riser 2 4. If the expansion card or GPU card is not going to be replaced, install a filler bracket. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 51: Installing An Expansion Card Into The Expansion Card Riser 2

    Figure 50. Installing the filler bracket in riser 2 5. Close the L-shaped bracket, and using the Phillips #1 screwdriver, tighten the thumbscrew. Next steps If applicable, Install an expansion card into the expansion card riser 2 Install the expansion card riser Installing an expansion card into the expansion card riser 2 Prerequisites 1.
  • Page 52 Figure 51. Removing a filler bracket from the riser 2 4. Remove the plastic card guide from the riser if the expansion card to be installed is longer than half-length. 5. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser. 6.
  • Page 53 Figure 53. Removing the plastic card guide from the riser Figure 54. Installing a double-width, full-length GPU card into a riser 2 Installing and removing system components...

  • Page 54: Removing Expansion Card From The Expansion Card Riser 3

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Removing expansion card from the expansion card riser 3 Prerequisites 1.
  • Page 55 NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 56. Removing a double-width, full-length GPU card from the riser 3 Figure 57. Removing a half-length, low-profile expansion card from the riser 3 4.

  • Page 56: Installing An Expansion Card Into The Expansion Card Riser 3

    Figure 58. Installing filler bracket in the riser 3 5. Close the L-shaped bracket, and using the Phillips #1 screwdriver, tighten the thumbscrew. Next steps If applicable, install an expansion card into the expansion card riser 3 install the expansion card riser Installing an expansion card into the expansion card riser 3 Prerequisites 1.
  • Page 57 Figure 59. Removing a filler bracket from riser 3 4. Remove the plastic card guide from the riser if the expansion card to be installed is longer than half-length. 5. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser. 6.
  • Page 58 CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Installing and removing system components...

  • Page 59: Drives

    Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. NOTE: Store the drive blank for future use.

  • Page 60: Removing The Drive Carrier

    If the drive is online, the green activity or fault indicator blinks while the drive is powered off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller at www.dell.com/ support/home.

  • Page 61: Installing The Drive Carrier

    Figure 65. Removing a drive carrier Next steps Install a drive carrier Install a hard drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 62: Removing The Drive From The Drive Carrier

    Figure 66. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Using a Phillips #1 screwdriver, release the screws from the slide rails on the drive carrier. NOTE: If the drive carrier has Torx screw, use Torx 6 (for 2.5-inch drive) screwdriver to remove the drive.

  • Page 63: Installing The Drive Into The Drive Carrier

    Figure 67. Removing the drive from the drive carrier Next steps Install the drive into a drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.

  • Page 64: Drive Backplane

    Figure 68. Installing a drive into the drive carrier Next steps Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane details The system supports 2.5-inch (x6) backplane. Figure 69. 6 x 2.5-inch backplane 1.

  • Page 65: Removing The Drive Backplane

    2. SA1 (SAS/SATA signal connector) 3. PWR (backplane power cable connector) 4. PA1 (NVMe signal connector) 5. PB1 (NVMe signal connector ) Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane.

  • Page 66: Internal Storage Configuration Matrix For Xr12

    NOTE: Route the cables properly when you replace them to prevent the cable from being pinched or crimped. NOTE: The procedure to install the drive backplane is the same for Rear Accessed and Front Accessed configurations. Steps 1. Align the guide pins on the backplane with the guides on the system. 2.
  • Page 67 Table 17. Internal storage configuration matrix (continued) Configu Chassis Base Backplane Storage Controller BOSS Riser ration Orientatio Configuration Description Controller(s Form Factor Enable Configuration Description C2: R1B+R2B+R3A Front ASSY, CHAS, RAF, x4 2.5 NVME S150 + Direct Attach C0: R1B+R2A+R3A Accessed 6HD, 3PCI, 2U, XR12 + 2.5 SATA...

  • Page 68: Cable Routing

    Cable routing Figure 72. PERC PA NVMe cable with 6 x 2.5-inch backplane Table 18. Connector descriptions for PERC PA NVMe cable with 6 x 2.5-inch backplane From PWR (PIB power connector) BP_PWR (backplane power connector) BP_DST_PA1 (backplane NVMe connector, cable marking BP APERC_CTRL_PA1 (signal connector on the system board, PA1) and BP_DST_PB1 (backplane NVMe connector, cable cable marking CTRL_PA1)
  • Page 69 Table 19. Connector descriptions for PERC PB NVMe cable with 6 x 2.5-inch backplane From PWR (PIB power connector) BP_PWR (backplane power connector) BP_DST_PA2 (backplane NVMe connector, cable marking BP APERC_CTRL_PB (signal connector on the system board, PA2) cable marking CTRL_PB1) Figure 74.
  • Page 70 Table 21. Connector descriptions for SATA cable connector with 6 x 2.5-inch backplane From PWR (PIB power connector) BP_PWR (backplane power connector) BP_DST_SA1 (backplane SATA connector, cable marking BP SL3_PCH_SA1 (signal connector on the system board, cable SA1) marking MB SA1) Figure 76.
  • Page 71 Table 23. Connector descriptions for NVMe cable connector with 6 x 2.5-inch backplane From PWR (PIB power connector) BP_PWR (backplane power connector) BP_DST_PB1 (backplane NVMe connector, cable marking BP SL2_CPU_PA1 (signal connector on the system board, cable PB1) marking MB PA1) Figure 78.

  • Page 72: Drive Cage

    Table 25. Connector descriptions for PIB to Riser 2 with double-width, full-length GPU From GPU_PWR1 (PIB power cable connector) GPU_PWR (GPU power cable connector) Figure 80. PIB to Riser 3 with double-width, full-length GPU Table 26. Connector descriptions for PIB to Riser 3 with double-width, full-length GPU From GPU_PWR2 (PIB power cable connector) GPU_PWR (GPU power cable connector)

  • Page 73: Installing The Drive Cage

    Figure 81. Removing the drive cage Next steps Replace the drive cage. Installing the drive cage Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the drives.

  • Page 74: Cooling Fans

    Figure 82. Installing the drive cage Next steps Install the backplane. Install the drives. 3. Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 75: Installing A Cooling Fan

    Figure 83. Removing a cooling fan Next steps Replace a fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser Remove the air shroud.

  • Page 76: Intrusion Switch Module

    Figure 84. Installing a cooling fan Next steps Install the air shroud. Install the expansion card riser 3. Follow the procedure listed in After working inside your system. Intrusion switch module This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1.

  • Page 77: Installing The Intrusion Switch

    Figure 85. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 78: System Memory

    System memory System memory guidelines The PowerEdge XR12 system supports DDR4 registered DIMMs (RDIMMs), load reduced DIMMs (LRDIMMs) and Intel Optane PMem 200 Series. System memory holds the instructions that are executed by the processor. Your system contains 8 memory sockets organized into 8 channels to the processor.
  • Page 79 Figure 87. Memory sockets on the system board The following table shows the memory populations and operating frequencies for the supported configurations: Table 28. Memory population DIMM Type DIMM Ranking Capacity Operating speed for DIMM rated voltage DIMMs per Channel and speed (DPC) RDIMM...

  • Page 80: General Memory Module Installation Guidelines

    ● Intel Optane PMem 200 Series in App Direct mode can be populated symmetrically or asymmetrically across sockets. ● In Memory mode symmetry across sockets is required. For more information about the supported Intel Optane PMem 200 Series configurations, see the Dell EMC Intel Optane PMem 200 Series User 's Guide at https://www.dell.com/support/home/products/server_int/server_int_poweredge.

  • Page 81: Removing A Memory Module

    Table 30. Intel Optane PMem 200 Series Configuration 1 - 4 x RDIMMs/ LRDIMMs, 4 x Intel Optane PMem 200 Series Total No of Total No of 1 R/LRDIMM 1 Intel Optane Total Standard Total PM Supported RDIMMs/ Intel Optane capacity (GB) PMem 200 Memory Capacity...

  • Page 82: Installing A Memory Module

    Figure 88. Removing a memory module Next steps Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser Remove the air shroud.

  • Page 83: Processor And Heat Sink Module

    4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed.
  • Page 84 Steps 1. Ensure all four Anti-Tilt wires are in the locked position (outward position), and then using a Torx #T30 screwdriver, loosen the screws on the heat sink in the order that is mentioned below: a. Loosen the first screw. b.

  • Page 85: Removing The Processor From The Processor And Heat Sink Module

    Figure 91. Removing a processor and heat sink module Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor from the processor and heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink.
  • Page 86 3. Holding the processor by its edges, lift the processor away from the carrier, and then place the processor connector side down on the processor tray. Ensure pin 1 marks are aligned. Figure 92. Lift up the TIM break lever Figure 93.

  • Page 87: Installing The Processor Into A Processor And Heat Sink Module

    Figure 94. Removing the processor carrier Next steps Replace the processor into a processor and heat sink module. Installing the processor into a processor and heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 88 Figure 95. Installing the processor carrier 3. To align the processor tray with the bracket, press down on the bracket with your fingers on all four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the processor carrier. Figure 96.
  • Page 89 Figure 97. Applying thermal grease CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. 6.

  • Page 90: Installing The Processor And Heat Sink Module

    Figure 99. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the air shroud. Install the expansion card riser 4. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.
  • Page 91 CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the processor and heat sink is held parallel to the system board to prevent damaging the components. Figure 100. Installing the processor and heat sink module (PHM) 3.

  • Page 92: Optional Internal Usb Memory Key

    Figure 101. Set the Anti-Tilt wires to the locked position and tightening the screws Next steps Install the air shroud. Install the expansion card riser 3. Follow the procedure listed in After working inside your system. Optional internal USB memory key Removing the internal USB memory key Prerequisites CAUTION:...

  • Page 93: Installing The Internal Usb Memory Key

    Figure 102. Removing the internal USB memory key Next steps Replace the internal USB memory key. Installing the internal USB memory key Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 94: Optional Boss S1 Card

    Optional BOSS S1 card Removing the M.2 BOSS card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser Remove the air shroud.

  • Page 95: Removing The M.2 Ssd Module

    Figure 105. Installing the M.2 BOSS card into the system board Next steps Install the air shroud. Install the expansion card riser 3. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 96: Installing The M.2 Ssd Module

    Figure 106. Removing the M.2 SSD module Next steps If applicable, Install the M.2 BOSS card. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 97: Power Supply Unit

    ● If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at www.dell.com/poweredgemanuals. Installing and removing system components...

  • Page 98: Removing A Power Supply Unit Blank

    Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in the Safety instructions. NOTE: The procedure to remove the power supply unit blank is the same for Rear Accessed and Front Accessed configurations. Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration.

  • Page 99: Removing A Power Supply Unit

    3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/ poweredgemanuals. NOTE: The procedure to remove the power supply unit is same for Rear Accessed and Front Accessed configurations.

  • Page 100: Installing A Power Supply Unit

    1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 101: Power Interposer Board

    Power interposer board This is a service technician replaceable part only. Removing the power interposer board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card risers Remove the air shroud.

  • Page 102: Installing The Power Interposer Board

    Installing the power interposer board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card risers Remove the air shroud. Remove a power supply unit Remove a power supply unit blank.

  • Page 103: System Battery

    System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

  • Page 104: System Board

    b. Insert the battery in the battery holder until the battery holder clip snaps into place. CAUTION: To avoid damage to the battery holder clip, ensure that you do not bend the battery holder clip while installing or removing a battery. NOTE: The procedure to install the system battery is same for Rear Accessed and Front Accessed configurations.

  • Page 105: Installing The System Board

    Expansion card riser 1 Drive cage Expansion card riser 3 Memory modules Processor and heat sink module Internal USB memory key (if installed) M.2 BOSS card Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the system.
  • Page 106 3. If you are replacing the system board, remove all the components that are listed in the Remove the system board section. NOTE: The procedure to install the system board is same for Rear Accessed and Front Accessed configurations. Steps 1.
  • Page 107 Upgrading the Trusted Platform Module section. 3. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals 4. Follow the procedure listed in After working inside your system.

  • Page 108: Trusted Platform Module

    ● Navigate to the Lifecycle Controller based restore options, press N ● Restore data from a previously created Hardware Server Profile, press F10 NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data. ● Restore data from a previously created Hardware Server Profile, press F10 ●...

  • Page 109: Initializing Tpm For Users

    5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Steps 1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector. 2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board. 3.
  • Page 110 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser 2 Remove the air shroud Remove the expansion card riser 1 Steps 1. Disconnect the control panel cable from the system board connector. NOTE: Observe the routing of the cable as you remove it from the system.
  • Page 111 Figure 121. Removing the status LED control panel for Rear Accessed configuration Figure 122. Removing the left ear for Front Accessed configuration Installing and removing system components...

  • Page 112: Installing The Status Led Control Panel

    Figure 123. Removing the status LED control panel for Front Accessed configuration Next steps Replace the status LED control panel. Installing the status LED control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 113 Figure 124. Installing the status LED control panel for Rear Accessed configuration Figure 125. Installing the left ear for Rear Accessed configuration Installing and removing system components...
  • Page 114 Figure 126. Installing the status LED control panel for Front Accessed configuration Figure 127. Installing the left ear for Front Accessed configuration Next steps Install the expansion card riser Install the air shroud. Installing and removing system components...

  • Page 115: Removing The Power Button Control Panel

    Install the expansion card riser 4. Follow the procedure listed in the After working inside your system. Removing the power button control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 116 Figure 129. Removing the power button control panel for Rear Accessed configuration Figure 130. Removing the right ear for Front Accessed configuration Installing and removing system components...

  • Page 117: Installing The Power Button Control Panel

    Figure 131. Removing the power button control panel for Front Accessed configuration Next steps Installing the power button control panel. Installing the power button control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 118 Figure 132. Installing the power button control panel for Rear Accessed configuration Figure 133. Installing the right ear for Rear Accessed configuration Installing and removing system components...
  • Page 119 Figure 134. Installing the power button control panel for Front Accessed configuration Figure 135. Installing the right ear for Front Accessed configuration Next steps Install the expansion card riser Install the air shroud. Installing and removing system components...
  • Page 120 Install the expansion card riser 4. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 121: Chapter 6: Mil 901E And Mil 461G Rugged Kit

    MIL 901E and MIL 461G rugged kit The MIL 901E and MIL 461G rugged kit provides rugged protection for the PowerEdge XR12 server. The MIL 901E and MIL 461G rugged kit consists of the components mentioned below: ● Power supply rugged bracket ●...
  • Page 122 Figure 136. Installing the 901E and MIL 461G power supply rugged bracket Install the drive cage. 3. Align the left edge of the drive retention bracket to the features on the left side of the drive module. Rotate the bracket closed against the chassis.

  • Page 123: Chapter 7: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 32. Upgrade kits Kits Related links to service instructions Memory modules Installing the memory module SSDs Installing the SSDs Processors Installing the processor Heat sink Installing the heat sink Storage controller cards Installing the expansion card into the expansion card riser HBA/CNA (3rd party card)

  • Page 124: Chapter 8: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.

  • Page 125: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 126 Steps 1. Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the peripherals. 2. Remove the system cover. 3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6. 4.

  • Page 127: Chapter 9: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Direct LED indicator codes •...

  • Page 128: System Health And System Id Indicator Codes

    Table 34. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action voltage out of range, or a failed the PSU, check the LED on the PSU. Reseat the power supply unit (PSU) or voltage PSU. regulator). If the problem persists, see the Getting help section.

  • Page 129: Idrac Direct Led Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it...

  • Page 130: Power Supply Unit Indicator Codes

    Table 37. NIC indicator codes (continued) NIC indicator codes Condition Link indicator is green, and activity indicator is blinking Indicates that the NIC is connected to a valid network at its maximum green. port speed, and data is being sent or received. Link indicator is amber, and activity indicator is blinking Indicates that the NIC is connected to a valid network at less than its green.
  • Page 131 Table 38. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated.

  • Page 132: Drive Indicator Codes

    Table 39. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.

  • Page 133: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 134 Table 41. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 135: Chapter 10: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 136: Quick Resource Locator For Poweredge Xr12 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 137: Chapter 11: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 138 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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