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Problem
The GPS time and
coordinates are not
being detected OR only
zeroes are detected in
the Lytx Installation Tool.
The device fails to power
up after installation.
The ER-SV2 device does
not come out of
Hibernate mode when
the ignition is activated.
The ER-SV2 device boots
up and displays a solid
Yellow LED status light.
Contact Technical Support
For troubleshooting support, please contact the Lytx Technical Support Center at
866.910.0403 or email support@lytx.com.
Troubleshooting Issues After Installation
Lytx event recorders have built-in diagnostic tools to help troubleshoot issues you may exper-
ience. If you're having issues with the ER-SV2 event recorder, initiate the device's Diagnostic
Mode. In this mode, the device's LED status lights will help identify the specific component of
the device that may be causing the issue.
This section provides instructions on how to initiate the Diagnostic Mode, definitions of each
of the device's LED status lights, and steps for troubleshooting.
©2018 Lytx, Inc. - Confidential & Proprietary.
Possible Causes and Solutions
The device may be in an area with poor reception. Try re-
locating to a different area and re-testing the signal.
The vehicle battery may be disconnected. Reconnect the battery
or check the battery cut-off switch.
Ensure the red wire on the Vehicle Interface Cable/Non-ECM,
Device Power Only Cable is connected to a constant power
source.
The fuse may be missing or open. Check the fuse panel location
for constant power. Ensure the proper value fuse is installed
and not open.
(For installations with a Vehicle Interface Cable) The connection
between the Device Power Cable and the Vehicle Interface Cable
may not be fully secured. Check the connection. Disconnect and
reconnect the cables, ensuring the connection "snaps".
The red wire on the Vehicle Interface Cable/Non-ECM, Device
Power Only Cable may be damaged. Check the entire length of
the wire for damage/cuts. Fix any issues.
There may be an issue with the brown wire connection. Check
the wire for damage. Gauge the wire with a voltmeter for
12V/24V with the ignition on. Check the vehicle fuse for that
circuit.
Re-seat the SIM card. Using the T-8 Torx bit, remove the screw
behind the SIM card port on the device. Remove the SIM card
then re-insert it. The LED status light should change to Green.
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