Table of Contents
Advertisement
Available languages
Available languages
Quick Links
Troubleshooting
There may be various reasons for abnormal operation of the Android box. Check the Android box according to the general procedures shown below. Additionally, we strongly recommend reading the detailed troubleshooting of your
Android box in the full user manual on our website www.strong.tv. If the Android box does not work properly after checking it according to the general and detailed troubleshooting, please contact your dealer or the local Service
Hotline, or send an email to our Support via www.strong.tv. Do NOT try to open or disassemble the Android box It may cause a dangerous situation and the warranty will be void.
Problem
The Android box can't be turned on.
The LED/standby indicator and LED display (if available on your Android
box) are not switching on.
No internet connection/activities.
No menu or signal from the Android box on the TV.
The picture and sound remain frozen, or macro blocks or similar
distortion are visible on the screen.
Some HD TVs cannot display the entire picture.
No sound on TV or amplifier.
No response to the remote control.
The device automatically switches off after a certain time.
Forgotten PIN code/password.
Forgotten channel lock code.
The USB storage device is not working properly.
Playback of video from an external USB device is causing picture freeze/
macro blocks or similar distortion, especially on HD content.
Possible cause
The power adapter is not connected to the outlet or plugged into the
Android box.
The power cable or power adapter is unplugged.
If your Android box has a main power switch: The main power switch on
the rear panel is set to OFF.
The electrical outlet may be damaged.
Damaged or defective connectors.
The connections are not done properly.
The quality of the connected cables is insufficient.
Wrong input is selected on the TV.
Faulty operation of the Internet modem due to damaged modem
components (connection boxes, cables and plugs).
Reception problems due to quality and speed of the internet connection.
The volume of the TV is set too low.
The volume of the Android box is set too low.
The correct input is not selected on your TV or amplifier, or the Android
box is set to a higher resolution than supported by the TV.
The TV, Android box or amplifier is not switched on.
The TV or Android box is not connected to the mains.
Bad cable connection.
Audio is muted.
The TV power is off.
The Android box is off.
The remote control is not aimed correctly.
The IR sensor on the front panel of the Android box is obstructed.
The batteries of the remote control are not inserted, wrongly inserted
or exhausted.
The Auto Standby function is enabled.
The power consumption is too high.
The USB device is formatted incorrectly.
The read/write speed of your USB device could be too low.
What to do
Check whether the power connector is completely plugged into the DC
socket of the Android box.
Check that the power cable or power adapter is plugged to the wall
outlet.
Switch the main power on.
Check with another device if the electrical outlet is supplied.
Make sure the Wi-Fi network is connected and the security key for the
encrypted network is correct.
Make sure you select the correct IP address settings.
Check connectors for visible damage.
Make sure that the connections are done correctly and are fitting well to
the connected input/output.
Check that the quality of all cables is good. Reconnect all cables between
the Android box and the TV set.
Check whether the correct HDMI input on your HD TV is selected.
Check the Internet modem's installation components and contact your
Local Service.
Perform a power reset of the Internet modem (unplug the power
connector plug from the power outlet, wait 10 seconds and plug the
power connector plug back into the power outlet).
Setup the screen ratio on your HD TV as automatic or change the screen
size in the system menu.
Increase the volume of the TV with its remote control.
Increase the volume of the Android box with its remote control.
Switch to the correct TV/amplifier input.
Select lower resolution on the Android box.
Switch the TV/Android box/amplifier on.
Check the mains lead.
Make sure that any existing digital or analogue A/V cable connections
between the used equipment (TV, Android box or A/V amplifier) are
properly connected.
Press the MUTE button on your remote control.
Turn the TV on.
Plug in and turn on the Android box.
Aim the remote control at the IR sensor on the front panel of the Android
box.
Avoid or remove obstructions.
Check whether the batteries are inserted correctly or exhausted. If
exhausted, replace the batteries in the remote control.
Check the Auto Standby setting
and disable if necessary.
The default PIN is 0000 or 1234 (refer to the user manual of your device).
Contact your local Service Hotline or send an email to our Support via
www.strong.tv
Contact your local Service Hotline or send an email to our Support via
www.strong.tv
Connect an extra power supply adapter to your USB HDD device.
Format the USB device on a PC to FAT 32.
Make sure to use a USB storage device with sufficient speed and space.
Pen drives ('USB sticks') may not support sufficient speed.
EN
Advertisement
Table of Contents
Related Manuals for Strong SRT 2401
Summary of Contents for Strong SRT 2401
- Page 1 There may be various reasons for abnormal operation of the Android box. Check the Android box according to the general procedures shown below. Additionally, we strongly recommend reading the detailed troubleshooting of your Android box in the full user manual on our website www.strong.tv. If the Android box does not work properly after checking it according to the general and detailed troubleshooting, please contact your dealer or the local Service Hotline, or send an email to our Support via www.strong.tv.
-
Page 2: Fehlerbehebung
Es kann verschiedene Gründe für einen abnormalen Betrieb der Android-Box geben. Überprüfen Sie ddie Android-Box gemäß den folgenden Lösungsvorschlägen. Darüber hinaus empfehlen wir dringend, die entsprechende Fehlerbehebung Ihrer Android-Box in der vollständigen Bedienungsanleitung auf unserer Website www.strong.tv zu lesen. Wenn die Android-Box nach der allgemeinen und detaillierten Fehlerbehebung nicht ordnungsgemäß funktioniert, wenden Sie sich bitte an Ihren Händler oder an die lokale Service-Hotline, oder senden Sie eine E-Mail an unseren Support unter www.strong.tv. -
Page 3: Problèmes Et Solutions
Il peut y avoir diverses raisons explicant un fonctionnement anormal de la boîte Android. Vérifiez la boîte Android selon les procédures générales indiquées ci-dessous. En outre, nous vous recommandons fortement de lire la rubrique "problèmes et solutions" détaillée de votre boîte Android dans le manuel d'utilisation complet sur notre site Internet www.strong.tv. Si la boîte Android ne fonctionne pas correctement après parcouru cette rubrique, veuillez contacter votre revendeur ou notre service assistance par e-mail via www.strong.tv. -
Page 4: Risoluzione Problemi
Android box all'interno del manuale utente disponibiile sul nostro sito web www.strong.tv. Se il Android box non dovesse funzionare correttamente anche dopo la consultazione di questa lista generale e di quella specifica nel rispettivo manuale utente, si prega di contattare il proprio rivenditore o il Servizio Online, oppure inviare una email al nostro Supporto tramite www.strong.tv. NON aprire o disassemblare il Android box, questo causerebbe l'annullamento della garanzia e potrebbe essere molto pericoloso per la salute. -
Page 5: Solución De Problemas
Android en el manual de usuario completo en nuestro sitio web www.strong.tv. Si la caja de Android no funciona correctamente después de verificarla de acuerdo con la resolución de problemas generales y detallados, póngase en contacto con su distribuidor o la Línea directa de servicio local, o envíe un correo electrónico a nuestro Soporte a través de www.strong.tv. NO intente abrir o desmontar la caja de Android. Puede causar una situación peligrosa y la garantía será... -
Page 6: Resolução De Problemas
Android incluída no manual completo do utilizador que pode consultar no nosso site www.strong.tv. Se a caixa Android não funcionar correctamente depois de efectuadas as verificações descritas na resolução de problemas geral e detalhada, por favor contacte o seu concessionário ou a Linha de Serviço local ou envie um email para o nosso Suporte para www.strong.tv. NÃO tente abrir nem desmontar a caixa Android. Poderá... - Page 7 Android-box te lezen in de volledige gebruikershandleiding op onze website www.strong.tv. Als de Android-box niet goed werkt na het controleren volgens de algemene en gedetailleerde probleemoplossing, neem dan contact op met uw dealer of de plaatselijke Service Hotline, of stuur een e-mail naar onze Support via www.strong.tv. Probeer de ontvanger NIET te openen of te demonteren. Dit kan een gevaarlijke situatie veroorzaken en de garantie zal ongeldig zijn.
- Page 8 Det kan finnas olika orsaker till att Android-box inte fungerar. Kontrollera Android-box i enlighet med de allmänna procedurerna som beskrivs nedanför. Därutöver rekommenderar vi att du läser den detaljerade felsökningen i den fullständiga bruksanvisningen på vår hemsida www.strong.tv. Om Android-box inte fungerar korrekt efter att ha kontrollerat den enligt den allmänna och detaljerade felsökningen, vänligen kontakta din återförsäljare eller den lokala servicelinjen, eller skicka ett mail till vår support via www.strong.tv.
- Page 9 Der kan være flere årsager til at receiveren ikke fungerer. Check receiveren i hht. de generelle procedurer, som beskrevet nedenfor. Derudover, anbefaler vi kraftigt at du læser det detaljerede afsnit omkring fejlfinding, i den komplette brugsanvisning, på vores hjemmeside www.strong.tv. Finder du ikke en løsning på problemet i brugsanvisningen, bedes du kontakte din forhandler, den lokale service hotline, eller send en email til vores support via www.strong.tv.
- Page 10 Det kan være forskjellige grunner til at mottakeren har unormal drift. Kontroller mottakeren i henhold til de generelle prosedyrene som er vist nedenfor. I tillegg anbefaler vi sterkt at du leser detaljert feilsøking av mottakeren din i den komplette bruksanvisningen på nettsiden vår www.strong.tv. Hvis mottakeren ikke fungerer riktig etter å ha sjekket det i henhold til generell og detaljert feilsøking, vennligst kontakt din forhandler eller den lokale service hotlinen, eller send en e-post til vår support via www.strong.tv.
-
Page 11: Usuwanie Problemów
Mogą istnieć różne przyczyny nieprawidłowego działania systemu Android. Sprawdź urządzenie Android zgodnie z ogólnymi procedurami przedstawionymi poniżej. Ponadto zalecamy szczegółowe zapoznanie się z informacjami na temat rozwiązywania problemów z urządzeniem Android w pełnej instrukcji obsługi na naszej stronie internetowej www.strong.tv. Jeśli Android box nie działa poprawnie po sprawdzeniu go zgodnie z ogólnym i szczegółowym opisem problemu, skontaktuj się... -
Page 12: Řešení Problémů
Pokud přijímač nefunguje správně, může to mít různé příčiny. Zkontrolujte přijímač podle níže uvedených obecných postupů. Kromě toho důrazně doporučujeme, abyste si přečetli detailní řešení problémů v kompletní uživatelské příručce na naší webové stránce www.strong.tv. Pokud přijímač nefunguje správně ani po jeho kontrole podle obecných a detailních řešení problémů, kontaktujte prosím vašeho prodejce nebo místní zákaznickou servisní linku, nebo odešlete e-mail na naši podporu prostřednictvím www.strong.tv. -
Page 13: Riešenie Problémov
Môže existovať mnoho príčin abnormálneho správania androidového prijímača. Androidový prijímač skontrolujte podľa doleuvedených všeobecných postupov. Dodatočne výslovne odporúčame, aby ste si prečítali podrobné riešenia problémov pre váš androidový prijímač v úplnej používateľskej príručke na našej webovej stránke www.strong.tv. Ak po kontrole podľa všeobecných a podrobných riešení problémov androidový prijímač riadne nefunguje, obráťte sa na predajcu alebo miestnu linku technickej podpory prípadne zašlite e-mail na oddelenie technickej podpory na stránke www.strong.tv. -
Page 14: Odpravljanje Težav
Za nenormalno delovanje Androidnega boxa lahko obstajajo številni razlogi. Androidnega boxa preverite v skladu s splošnimi postopki, predstavljenimi v nadaljevanju. Dodatno pa zelo priporočamo, da preberete podroben opis odpravljanja težav Androidnem boxu v popolnemu priročniku na naši spletni strani www.strong.tv. Če Androidnega boxa ne deluje pravilno tudi ko ste ga preverili v skladu s splošnimi in podrobnimi navodili za odpravljanje težav, kontaktirajte s servisno službo za pomoč, ali pa pošljite e-pošto službi za podporo prek www.strong.tv. -
Page 15: Otklanjanje Poteškoća
Mogući su različiti razlozi nepravilnog funkcioniranja Android box. Provjerite Android box u skladu s općim postupcima prikazanima u nastavku. Osim toga, posebno preporučujemo da pročitate detaljno rješavanje problema za vaš Android box u cijelom korisničkom priručniku na našoj internetskoj stranici www.strong.tv. Ako Android box ne radi ispravno nakon provjere u skladu s općim i detaljnim rješavanjem problema, obratite se dobavljaču ili lokalnoj službi za podršku ili pošaljite e-poštu našoj službi za podršku putem internetske stranice www.strong.tv. -
Page 16: Rešavanje Problema
Postoje mnogo razloga za loš rad Android-Box. Proverite Android-Box u skladu sa opštim postupcima opisanim ispod. Pored toga preporučujemo da detaljno pročitate poglavlje rešavanje problema u kompletnom korisničkom priručniku na našoj veb prezentaciji www.strong.tv. Ako Android-Box ne radi pravilno nakon provere u skladu sa opštim i detaljnim uputstvima za rešavanje problema, onda stupite u kontakt s vašim prodavcem ili lokalnim servisom, ili pošaljite e-poštu našoj podršci preko www.strong.tv. - Page 17 Számtalan oka lehet az Android készülék rendellenes működésének. Kérjük, ellenőrizze az Android készülékét az alábbi általános lépések alapján. Valamint javasoljuk, hogy olvassa el a teljes használati útmutatót amely elérhető a www. strong.tv oldalon. Amennyiben az Android készülék nem működik megfelelően az általános és a lentebb olvasható részletes hiba elhárítás alapján, kérjük lépjen kapcsolatba az eladójával vagy a helyi szerviz forró dróttal, vagy küldjön emailt a termék támogatásra a www.strong.tv olvalon keresztül.
-
Page 18: Отстраняване На Неизправности
неизправности на вашия приемник в пълното ръководство на потребителя на нашия уебсайт www.strong.tv. Ако приемникът не работи правилно, след като го проверите в съответствие с общото и подробно отстраняване на неизправности, моля, свържете се с вашия дилър или местната гореща линия за услуги или изпратете имейл на нашата поддръжка чрез www.strong.tv. НЕ се опитвайте да отваряте или разглобявате приемника. Това може... -
Page 19: Επίλυση Προβλημάτων
Μπορεί να υπάρχουν διάφοροι λόγοι για την ανώμαλη λειτουργία του δέκτη. Ελέγξτε τον δέκτη σύμφωνα με τις γενικές διαδικασίες που αναφέρονται παρακάτω. Επιπλέον, σας συνιστούμε να διαβάσετε λεπτομερώς την αντιμετώπιση προβλημάτων του δέκτη σας στο πλήρες εγχειρίδιο χρήσης στην ιστοσελίδα μας www.strong.tv. Εάν ο δέκτης δεν λειτουργεί σωστά αφού τον ελέγξετε σύμφωνα με τη γενική και λεπτομερή αντιμετώπιση προβλημάτων, επικοινωνήστε... - Page 20 Стандартний ПІН-код 0000 або 1234. Забули ПІН-код. Зверніться до Посібника користувача для вашого приймача або проконсультуйтеся у службі підтримки через сайт www.strong.tv для отримання більш детальної інформації по даному питанню. Зверніться до Посібника користувача для вашого приймача або Забули пароль заблокованого каналу.
- Page 21 The default PIN is 0000 or 1234 (refer to the user manual of your device). Забыт ПИН-код. Обратитесь к Руководству пользователя вашего приемника или проконсультируйтесь в службе поддержки через сайт www.strong.tv для получения более детальной информации по данному вопросу. Contact your local Service Hotline or send an email to our Support via Забыт...
Need help?
Do you have a question about the SRT 2401 and is the answer not in the manual?
Questions and answers