Troubleshooting - WBOX Technologies 0E-RCKMT1000 User Manual

TROUBLESHOOTING

Problem
Outlet does not
provide power to
equipment.
The UPS does not
perform expected
runtime.
The UPS will not turn
on.
Power Management
Software is inactive.
11
Possible Cause
Circuit breaker has tripped
due to an overload.
Batteries are discharged.
Unit has been damaged by a
surge or spike.
Uncritical outlets have turned
off automatically due to an
overload.
Batteries are not fully
charged.
Batteries are degraded.
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
The unit is not connected to
an AC outlet.
The batteries have degraded.
Mechanical problem.
The serial cable or USB cable
is not connected.
The cable is connected to the
wrong port.
The unit is not providing
power of batteries.
Solution
Turn the UPS off and unplug at least one piece
of equipment. Wait 10 seconds, reset the
circuit breaker and then turn the UPS on.
Recharge the unit for at least 8 hours.
Call W Box Tech Support for assistance
(US/Canada/PR) 1-833-574-9124
Push the toggle button to make the uncritical
outlets turn on.
Recharge the batteries by leaving the UPS
plugged in.
Call W Box Tech Support for assistance
(US/Canada/PR) 1-833-574-9124
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit must be connected to a 110/120V
60Hz outlet.
Call W Box Tech Support for assistance
(US/Canada/PR) 1-833-574-9124
Call W Box Tech Support for assistance
(US/Canada/PR) 1-833-574-9124
Connect the cable to the UPS unit. Use the
cable that came with the unit.
Try another port of your computer.
Shutdown your computer and turn the UPS
off. Wait 10 seconds and turn the UPS back on.
This should reset the unit.
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