Troubleshooting - ETEKCITY FIT 8S User Manual

Troubleshooting

The scale doesn't turn on.
• Check if the batteries are properly installed. If using the scale for
the first time, remove the plastic insulator strip from the battery
compartment.
Information flashes on the screen and then disappears.
• The batteries are low and may need to be replaced.
The scale doesn't connect with the VeSync app.
• Make sure your phone's operating system is running iOS
Android™ 5.0+.
• Close and relaunch the VeSync app. Make sure you're using the latest
version.
• Turn on Bluetooth
Location is turned on as well).
• Make sure your scale and phone are within 10 m / 30 ft of each other.
• Make sure the scale is not currently connected to any other phone or
app.
on your phone (for Android users, make sure
®
16
9.0+ or
®