Troubleshooting - Coleman SaluSpa 90363 Owner's Manual

NOTE: Plastic becomes brittle and susceptible to breaking when exposed to subzero
temperatures. Freezing can severely damage the spa. Improper winterization of your
spa can void your warranty.

TROUBLESHOOTING

Bestway strives to provide the most trouble-free Spas on the market. If you
experience any problems whatsoever, do not hesitate to contact Bestway or your
authorized dealer. Here are some helpful tips to help you to diagnose and rectify
some common sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Massage System
does not work
Pump adapters are not level with
the spa adapters
Spa pool leakage
Water is not clean
Control panel not working
GFCI test failed
What kind of chemicals should be
used for water maintenance?
Water leaks from the adapters
between the pump and spa
Probable Causes
- Power failure
- GFCI broken
- Temperature set too low
- Dirty Filter Cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed or fuse
cutout
- Air Pump is overheating
- The massage system
stops automatically
- Air pump is broken
- One characteristic of PVC is that it
changes shape, which is normal
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is
highlighted, the control panel is
locked.
- Control panel is not activated.
There is a defect in your spa
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer's instructions.
Insert the three stopper caps on to the spa's ports to prevent water from escaping and disconnect the
pump. Check and make sure the seals are placed correctly inside the pump adapters. If the seals are
missing or not installed correctly, please contact your local Bestway Aftersales Service Center for
instructions. If the seals are correctly in place, reconnect the pump to the spa and hand-tighten the
adapters.
Solutions
- Check power source
- Contact your local Bestway After Sales
service point to get instructions
- Set to a higher temperature refer to section pump operation
- Clean/replace the filter cartridge refer to section filter cartridge
cleaning and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only
restart thepump when the water temperature reaches 35°C (95°F)
or lower
- Attach the cover.
- Contact your local Bestway After Sales service point to get
instructions
- Unplug the pump and wait two hours until the pump has cooled.
Insert the plug and press the massage system button
- Press the massage system button to reactivate
- Contact your local Bestway Aftersales Service Center for
instructions
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if
so, use the provided wrench to fasten the air-valve following these
steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner
side of the spa wall and turn the wrench clockwise.
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning
and Replacement section)
- Refer to the chemical manufacturer's instructions
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and
plug in the pump.
- Press the on/off button for 2 seconds. If the problem persists,
please contact your local Bestway Aftersales Service Center
for instructions.
Contact your local Bestway Aftersales Service Center and return the
SPA.
11
button for 3 seconds.