Sony WH-1000XM3 Service Manual
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Sony WH-1000XM3 Service Manual

Wireless noise canceling stereo headset
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2020/03/17 11:51:29 (GMT+09:00)
SERVICE MANUAL
Ver. 1.1 2018.10
Except CH:
Wireless Noise Canceling Stereo
Headset
Power source:
DC 3.7 V: Built-in lithium-ion rechargeable battery
DC 5 V: When charged using USB
Operating temperature:
0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption:
8 W
Usage hours:
When connecting via the Bluetooth device
Music playback time: Max. 30 hours (NC ON), Max. 22 hours
(Ambient Sound Mode), Max. 38 hours (NC OFF)
Communication time: Max. 24 hours (NC ON), Max.
18 hours (Ambient Sound Mode), Max. 30 hours (NC OFF)
Standby time: Max. 30 hours (NC ON), Max. 22 hours
(Ambient Sound Mode), Max. 200 hours (NC OFF)
When connecting via the headphone cable with NC ON: Max.
36 hours
Note: Usage hours may be shorter depending on the Codec
and the conditions of use.
Charging time:
Approx. 3 hours
(About 5 hours of music playback is possible after 10 minutes
charging.)
Note: Charging and usage hours may be different depending
on the conditions of use.
Charging temperature:
5 °C to 35 °C (41 °F ~ 95 °F)
Mass:
Approx. 255 g (8.99 oz)
Receiver
Type:
Closed, dynamic
Driver unit:
40 mm (1 5/8 in.)
Impedance:
47 Ω (1 kHz) (when connecting via the headphone cable with
the unit turned on)
16 Ω (1 kHz) (when connecting via the headphone cable with
the unit turned off)
Sensitivity:
104 dB/mW (when connecting via the headphone cable with
the unit turned on)
101 dB/mW (when connecting via the headphone cable with
the unit turned off)
Frequency response:
4 Hz - 40,000 Hz (JEITA)
Microphone
Type:
MEMS
Directivity:
Omni directional
Effective frequency range:
50 Hz - 8,000 Hz
Included items:
Wireless Noise Canceling Stereo Headset (1)
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm
(7 7/8 in.)) (1)
Headphone cable (approx. 1.2 m (47 1/4 in.)) (1)
Carrying case (1)
Plug adaptor for airplane (1)
1)
Depending on the in-flight entertainment services, it may not be
supported.
Sony CONFIDENTIAL
For Authorized Servicer
Communication specification
Communication system:
Bluetooth Specification version 4.2
Output:
Bluetooth Specification Power Class 2
Maximum communication range:
Line of sight approx. 10 m (30 ft)
Frequency band:
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Operating frequency: (AEP, UK)
Bluetooth: 2,400 MHz - 2,483.5 MHz
NFC: 13.56 MHz
Maximum output power: (AEP, UK)
Bluetooth: < 4 dBm
2)
Compatible Bluetooth profiles
:
A2DP (Advanced Audio Distribution Profile)
AVRCP (Audio Video Remote Control Profile)
HFP (Hands-free Profile)
HSP (Headset Profile)
Supported Codec
3)
:
SBC
4)
AAC
5)
LDAC™
Qualcomm® aptX™ audio
aptX HD
Supported content protection method:
SCMS-T
Transmission range (A2DP):
20 Hz - 40,000 Hz (Sampling frequency LDAC 96 kHz, 990
kbps)
1)
The actual range will vary depending on factors such as
obstacles between devices, magnetic fields around a microwave
oven, static electricity, reception sensitivity, antenna's
performance, operating system, software application, etc.
2)
Bluetooth standard profiles indicate the purpose of Bluetooth
communications between devices.
3)
Codec: Audio signal compression and conversion format
4)
Subband Codec
5)
Advanced Audio Coding
Design and specifications are subject to change without notice.
System requirements for battery
charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an
output current of 1.5 A or more
Personal Computer
(As of August 2018)
Personal computer with pre-installed with any of the following
operating systems and USB port:
Operating Systems:
When using Windows
Windows® 10 Home / Windows® 10 Pro
Windows® 8.1 / Windows® 8.1 Pro
Windows® 8 / Windows® 8 Pro
Windows® 7
Home Basic / Home Premium / Professional / Ultimate
When using Mac
1)
macOS (version 10.10 or later)
Compatible iPhone/iPod models
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone SE
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone 5s
iPod touch (6th generation)
(As of August 2018)
WIRELESS NOISE CANCELING STEREO HEADSET
WH-1000XM3
SPECIFICATIONS
CH:
1)
Ω
Ω
™
US Model
Canadian Model
AEP Model
UK Model
E Model
Australian Model
Chinese Model
Tourist Model
≤
™
®
™
®
®
®
®
®
®
®
™
SYS SET

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  • Page 1 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 SERVICE MANUAL US Model Canadian Model Ver. 1.1 2018.10 AEP Model UK Model E Model Australian Model Chinese Model Tourist Model SPECIFICATIONS Except CH: Wireless Noise Canceling Stereo Communication specification Headset Communication system: Bluetooth Specification version 4.2 Power source: Output: DC 3.7 V: Built-in lithium-ion rechargeable battery...

  • Page 2: Table Of Contents

    2-13. How to Install Ornament (L) Assy (L-ch) ......20 • The LDAC name and logo are trademarks of Sony Corporation. • USB Type-C™ and USB-C™ are trademarks of USB Implementers 2-14. Housing (L) Block, Cushion AORI-1 (L-ch) ..... 21 Forum.
  • Page 3 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL SECTION 1 For Authorized Servicer SERVICING NOTES The SERVICING NOTES contains important information for servicing. Be sure to read this section before repairing the unit. ABOUT REUSE OF THE LITHIUM ION STORAGE BAT- DESTINATION ABBREVIATIONS TERY...
  • Page 4 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer NOTES ON HANDLING OF SLIDER LOWER (L) ASSY INITIALIZING METHOD AND SLIDER LOWER (R) ASSY BY LUBRICANT AP- After completion of repairs, be sure to perform the following proce- PLICATION dure to initialize this unit.
  • Page 5 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer NOTES ON DISASSEMBLY • Repairing and Replacing of Disassembly Prohibited The precise noise canceling function of this unit is adjusted in the Portion production process. Replace the SV headphones assy (EXPLODED VIEWS: Ref. No.
  • Page 6 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer IMPORTANT NOTES OF REPLACING THE EARPAD • Replacing the earpad (US, CND, AEP, UK, CH, LA only) If replaced the earpad on the L-ch side, it becomes the earpad with Safety label is affi xed to the inside of the earpad on the R-ch side in safety label on both of the L-ch and R-ch.
  • Page 7 2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL Ver. 1.1 For Authorized Servicer CHECKING METHOD AFTER INSTALLING THE ORNA- 5. Double tap the touch sensor control panel to end the call and complete the checking work. MENT (L) ASSY Note 5: Refer to “INITIALIZING METHOD” on page 5 and delete the If you removed and installed the ornament (L) assy, perform the connection history.

  • Page 8: Disassembly

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL Ver. 1.1 SECTION 2 For Authorized Servicer DISASSEMBLY • This set can be disassembled in the order shown below. 2-1. DISASSEMBLY FLOW Note: When the cable (with plug) is connected, remove it beforehand. 2-2. EARPAD (Page 10) 2-3.

  • Page 9: Earpad

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer Note: Follow the disassembly procedure in the numerical order given. 2-2. EARPAD Note 1: The left and right earpads can be removed using the same procedure. This explanation uses illustrations from the left side.

  • Page 10: Battery Wire Connector (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-3. BATTERY WIRE CONNECTOR (R-ch) When installing the flexible flat cable, ensure that the colored line is parallel to the connector after insertion. Insert at a slant. Insert straight into the interior. 5 Peel off the adhesion of...

  • Page 11: Ornament (R) Assy (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-4. ORNAMENT (R) ASSY (R-ch) 3 ornament – R-ch – R TOUCH (R) assy board 2 flexible flat cable How to install the flexible flat cable (22 core) When installing the flexible flat cable,...

  • Page 12: Lithium Ion Storage Battery (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-6. LITHIUM ION STORAGE BATTERY (R-ch) Note 1: When removing the cushion (BATT) and NTC thermistor from the lithium ion Note 3: There are two types of the lithium ion storage bat- storage battery, be careful so that the lithium ion storage battery is never damaged tery for except CH, but the repair parts of the lithi- um ion storage battery is one type.

  • Page 13: Sub Board-1 (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-7. SUB BOARD-1 (R-ch) • Continued on 2-8 (page 15). – – Install each wire as shown figure below. NTC thermistor Install two solders of the NTC thermistor. Push the relay cable inside the claw and push the driver wire from under it.

  • Page 14: Sub Board-2 (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-8. SUB BOARD-2 (R-ch) • Continued on 2-9 (page 16). – – Install each wire other than battery wire as shown MIC wire (white) figure below. Push in the MIC wire (black) to the gap between...

  • Page 15: Sub Board-3 (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-9. SUB BOARD-3 (R-ch) • Continued on 2-10 (page 17). 1 Remove thirteen solders of the relay cable. Install each wire other than battery wire as shown (See Fig. L) figure below. –...

  • Page 16: Sub Board-4 (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-10. SUB BOARD-4 (R-ch) – R-ch – 1 Draw the flexible flat cable How to install the flexible flat cable (14 core) out of the When installing the flexible flat cable, connector (CN803).

  • Page 17: Housing (R) Block, Cushion Aori (R-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-11. HOUSING (R) BLOCK, CUSHION AORI (R-ch) Note: Lubricant (SANKOL) is applied to the cushion AORI of repair part. Be careful when handling the parts. – R-ch – housing block (R-ch) 1 tapping screw (P2) (L = 5.0 mm)

  • Page 18: Ornament (L) Assy (L-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL Ver. 1.1 For Authorized Servicer 2-12. ORNAMENT (L) ASSY (L-ch) Paste the wire ornament (L) assy housing sheet. < Fig. N > Position the driver wire on top of wire sheet. L NFC deiver wire deiver wire...

  • Page 19: How To Install Ornament (L) Assy (L-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL Ver. 1.1 For Authorized Servicer 2-13. HOW TO INSTALL ORNAMENT (L) ASSY (L-ch) When installing the ornament (L) assy, be sure to refer to the following procedure and install in order of 1 to qa. Install it while being especially careful not to peel off the DMIC module or turn up the DMIC module.

  • Page 20: Housing (L) Block, Cushion Aori-1 (L-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-14. HOUSING (L) BLOCK, CUSHION AORI-1 (L-ch) • Continued on 2-15 (page 22). 1 wire sheet (See Fig. T, U) Install each wire as shown figure below. relay cable [blue] [red/black] [red/blue/natural] [green] L MAIN board –...

  • Page 21: Housing (L) Block, Cushion Aori-2 (L-Ch)

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-15. HOUSING (L) BLOCK, CUSHION AORI-2 (L-ch) Note 1: Lubricant (SANKOL) is applied to the cushion AORI of repair part. Be careful when handling the parts. housing block (L-ch) 1 tapping screw (P2) (L = 5.0 mm)

  • Page 22: Slider Lower Assy-1

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-16. SLIDER LOWER ASSY-1 • Continued on 2-17 (page 24). Note: The left and right slider lower assys can be removed using the same procedure. This explanation uses illustrations from the right side.

  • Page 23: Slider Lower Assy-2

    2020/03/17 11:51:29 (GMT+09:00) WH-1000XM3 Sony CONFIDENTIAL For Authorized Servicer 2-17. SLIDER LOWER ASSY-2 Note 1: The left and right slider lower assys can be removed using the same procedure. This explanation uses illustrations from the right side. Note 2: Lubricant (SANKOL) is applied to the inner side of slider lower assy. Be careful when handling so that you do not touch the portion applied with the lubricant (SANKOL).

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