Resolve The Issue; Hard Reset - HP Elite x2 G8 Maintenance And Service Manual

Table 7-8 System diagnostics failure codes and actions to address the failure
Test description
Startup Test
Startup Test
Boot Device Manager
BIOS Recovery
BIOS Application
CMOS Recovery
Battery Check
Wireless Modules
Fan

Resolve the issue

The following sections help you fix the issue.

8. Hard reset

A hard reset (or forced reset) erases all information in the computer's memory and may restore functionality.
Resetting the computer forces the system to clear and reestablish the connections between the BIOS and the
hardware.
For more information, see http://support.hp.com/us-en/document/c01684768.
Performing a hard reset might fix the following common conditions:
Windows stops responding.
●
Computer stops before Windows loads, indicated by incomplete startup, blinking cursor on a black
●
background, and errors relating to operating system not found or a missing drive.
78 Chapter 7 Troubleshooting guide
Failure description Error
code
Memory module 200
Hard Disk 1 SMART 301
Boot device not found 3F0
BIOS Recovery Occurred 500
BIOS Application Error 501
CMOS Recovery Occurred 502
Primary Battery Replace 601
Not installed or responding 701
Fan not operating correctly 90B
Suggested user actions
Attempt to reseat the memory module, and then repeat the test.
For details on troubleshooting issues related to the
memory module, search for support documentation at
http://www.hp.com/support.
Attempt to reseat the hard drive, and repeat the test. The hard
drive may have failed.
Reset BIOS. Then reseat the hard drive, and repeat the test.
This message indicates that BIOS recovery was completed
successfully. No further action is required.
The BIOS installation may have become corrupted. Download the
latest version of the BIOS and install it.
If reinstalling the BIOS fails, contact support for further
assistance.
This message indicates that CMOS recovery was completed
successfully. No further action is required.
This message indicates that the primary battery has
very low capacity. Search for support documentation at
http://www.hp.com/support for details on using the HP Support
Assistant to verify the battery capacity and, if necessary, order a
replacement.
Reseat the wireless LAN adapter module and antennas.
Because seating or reseating a wireless LAN adapter is unique to
each computer model, see the WLAN module removal section in
the removal and replacement chapter for further details.
Contact support if third-party wireless adapters are installed in
the computer.
The system fan may be malfunctioning. Replace the fan.