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TROUBLESHOOTING
Precautions to be taken in the event of changes in the performance of the ISSA 2 sensitive:
The ISSA 2 sensitive is not activated when pressing the center button?
•
Battery is empty. Recharge your ISSA 2 sensitive.
The ISSA 2 sensitive cannot be switched off and/or interface buttons do not respond?
•
Microprocessor is temporarily malfunctioning. Connect the charging cable to restore function to normal.
The ISSA 2 sensitive's light does not blink when charger is connected?
•
Battery is fully charged, ready for up to 365 days of brushing.
•
Battery is drained and will require several minutes to acknowledge charging cable.
•
Charging cable is not properly connected. Check electrical outlet/USB socket and charging port.
The ISSA 2 sensitive has fallen into water and the charging port is wet?
•
Dry off and continue use. The ISSA 2 sensitive is completely waterproof and the charging port is fully sealed.
If you do not find the answer to your specific question in the troubleshooting section, or if you have any
other questions regarding the device's operation, please visit the Customer Care section of
www.foreo.com/support.
WARRANTY TERMS AND CONDITIONS
REGISTER WARRANTY
To activate your 2-Year Limited Warranty register the number provided on the FOREO Magnetic Scratch
Card at www.foreo.com/support.
2-YEAR LIMITED WARRANTY
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase against
defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers
working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by
fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the
device (or its accessories) will void the warranty.
If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace
the device free of charge. Claims under warranty must be supported by reasonable evidence that the date
of the claim is within the warranty period. To validate your warranty, please keep your original purchase
receipt together with these warranty conditions for the duration of the warranty period.
To claim your warranty, you must log in to your account at www.foreo.com and then select the option to
make a warranty claim. Shipping costs are nonrefundable. This undertaking is in addition to your statutory
rights as a consumer and does not affect those rights in any way.
*2-Year Limited Warranty does not apply to Replacement Brush Heads.
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