Ingenico MOVE/5000 User Manual
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Ingenico MOVE/5000 User Manual

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Igenico MOVE/5000 terminal
User Guide
W W W . T I L L P A Y M E N T S . C O M

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Summary of Contents for Ingenico MOVE/5000

  • Page 1 Igenico MOVE/5000 terminal User Guide W W W . T I L L P A Y M E N T S . C O M...

  • Page 2: Table Of Contents

    What are you looking for? Get to know your terminal Identification Terminal location and PIN privacy Terminal ownership Your terminal layout Using the keypad Basic functions Integration with your Point of Sale (POS) Transaction processing options Loading receipt paper Communication Setup Broadband internet (Ethernet setup) Broadband internet (Wi-Fi setup) Bluetooth setup (pair base to terminal)
  • Page 3 Operating your EFTPOS terminal (continued) Surcharge Enabling/disabling surcharge Surcharge (card acceptance setup) Mail Order Telephone Order (MOTO) Dynamic Currency Conversion (DCC) How to print last receipt Reprint specific transaction record (invoice) Settlement Manual settlement Print settlement totals (pre-settlement) Print settlement totals (last settlement) View Batch details on the screen Batch totals Transaction list...

  • Page 4: Get To Know Your Terminal

    Get to know your terminal...

  • Page 5: Identification

    All physical equipment provided to the merchant by Till Payments remains the property of Till Payments. This can include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any additional hardware provided at the time of installation. 5 Ingenico MOVE/5000 Terminal User Guide...

  • Page 6: Your Terminal Layout

    Clear entry Enter key and Power on Press the green ENTER key Card Insert/Chip Reader Power off Remove the terminal from any power source. Press and hold the Func and yellow Clear keys together 6 Ingenico MOVE/5000 Terminal User Guide...

  • Page 7: Using The Keypad

    The green Enter key on the keypad validates input and powers on the terminal The Function button on the keypad is used to perform advanced functions on the terminal F2 on the touchscreen scrolls down menu options F3 on the touchscreen scrolls up menu options 7 Ingenico MOVE/5000 Terminal User Guide...

  • Page 8: Basic Functions

    Press and hold the Func and yellow Clear keys together Cancel an action Press the red Cancel button on the keypad Idle state The terminal will return to the Home screen if there is no activity for 60 seconds 8 Ingenico MOVE/5000 Terminal User Guide...

  • Page 9: Integration With Your Point Of Sale (Pos)

    Integrated mode also automatically switches to 3G if connection is lost. You can also choose to have all transaction receipts printed directly from your POS system or have the terminal print the transaction receipt. 9 Ingenico MOVE/5000 Terminal User Guide...

  • Page 10: Transaction Processing Options

    If the card does not have a chip or contactless capability, you can process transactions by swiping the magnetic stripe through the terminal. The magnetic stripe should face down and against the side of the terminal. 10 Ingenico MOVE/5000 Terminal User Guide...

  • Page 11: Loading Receipt Paper

    Never load a roll of paper that has folds, wrinkles, tears or holes at the edges of the print area. Please call us on 1300 369 692 for all stationery orders. 11 Ingenico MOVE/5000 Terminal User Guide...

  • Page 12: Communication Setup

    Communication setup...
  • Page 13 Your EFTPOS terminal has the following communication options available: • Broadband internet (Ethernet setup) • Broadband internet (Wi-Fi setup) • Mobile 3G • Integrated — PC EFTPOS (USB and Rs232 connectivity with 3G backup) • Bluetooth (pair base to terminal) 13 Ingenico MOVE/5000 Terminal User Guide...

  • Page 14: Broadband Internet (Ethernet Setup)

    Plug the Ethernet cable into the back of the base Step 04 Step 05 Press 4 to select Select ETH to switch the Host Comms communications option to Ethernet HOST COMMS MODE DIALUP GPRS WIFI 14 Ingenico MOVE/5000 Terminal User Guide...

  • Page 15: Broadband Internet (Wi-Fi Setup)

    Press Menu key Press 4 to select Terminal Press 3 to select Others Step 04 Step 05 Step 06 Press 3 to select Manager Enter terminal password and Tap Control panel Menu press Enter 15 Ingenico MOVE/5000 Terminal User Guide...
  • Page 16 Wi-Fi hotspot, then tap the green button to Enter Step 13 When the password is entered correctly the message New Profile displays. The Wi-Fi symbol in the status header of the terminal displays green. 16 Ingenico MOVE/5000 Terminal User Guide...

  • Page 17: Bluetooth Setup (Pair Base To Terminal)

    Tap Control panel Menu press Enter Note: Your password will be set up at the time of terminal install. If you’re unsure of your password please contact the Merchant Helpdesk on 1300 369 692. 17 Ingenico MOVE/5000 Terminal User Guide...
  • Page 18 Tap Association Tap New base A message displays on the terminal to warn that the terminal will reboot Step 13 The idle screen redisplays with the Bluetooth symbol in the status header of the terminal 18 Ingenico MOVE/5000 Terminal User Guide...

  • Page 19: Switching Communication Options

    Press Menu key Press 4 to select Terminal communication network. Step 03 Step 04 Press 3 to select Use the F2 and F3 buttons to Host Comms scroll to the communication and press Enter option 19 Ingenico MOVE/5000 Terminal User Guide...

  • Page 20: Communication Status

    A 3G signal strength indicator is also displayed. Other 3G conditions that may be displayed: SIM card not detected; SIM card locked and entry of code is required. 20 Ingenico MOVE/5000 Terminal User Guide...
  • Page 21 Note: Bluetooth Connectivity complies with Bluetooth v2.1 EDR (Enhanced Data Rate) – Class. Operating range is subject to site location and prevailing conditions: Indoor, up to 70m typically; Outdoor, up to 250m with clear line of sight. 21 Ingenico MOVE/5000 Terminal User Guide...

  • Page 22: Operating Your Eftpos Terminal

    Operating your EFTPOS terminal...

  • Page 23: How To Complete A Sale

    Pin if inserted and press Yes to and press Enter print a customer receipt if requested Note: Contactless transactions do not require a PIN or signature for amounts under $100. 23 Ingenico MOVE/5000 Terminal User Guide...

  • Page 24: Cash Out Transaction

    Step 05 Ask customer to select Ask customer to enter their An Approved an account PIN and press Enter acknowledgement displays once the sale has been successfully processed and the merchant receipt will print automatically 24 Ingenico MOVE/5000 Terminal User Guide...
  • Page 25 Step 07 Step 08 Ask customer to remove Press Yes to print the their card customer receipt if required 25 Ingenico MOVE/5000 Terminal User Guide...

  • Page 26: Cash Out Only Transaction

    Press 2 to select Cash Out Transaction Step 05 Step 04 Step 06 Enter the cash out amount Ask customer to select Ask customer to Insert and press Enter an account or Swipe their card 26 Ingenico MOVE/5000 Terminal User Guide...
  • Page 27 Ask customer to remove PIN and press Enter acknowledgement displays their card once the sale has been successfully processed and the merchant receipt will print automatically Step 10 Press Yes to print the customer receipt if required 27 Ingenico MOVE/5000 Terminal User Guide...

  • Page 28: Tipping

    Enter press Enter Step 04 Step 05 Step 06 Ask customer to tap, insert Ask customer to select Ask customer to enter their or swipe their card an account PIN and press Enter 28 Ingenico MOVE/5000 Terminal User Guide...
  • Page 29 Step 09 An Approved Ask customer to remove Press Yes to print the acknowledgement displays their card customer receipt if required once the sale has been successfully processed and the merchant receipt will print automatically 29 Ingenico MOVE/5000 Terminal User Guide...

  • Page 30: How To Process A Refund

    Enter Note: Your password will be set up at the time of terminal install. If you’re unsure of your password please contact the Merchant Helpdesk on 1300 369 692. 30 Ingenico MOVE/5000 Terminal User Guide...
  • Page 31 Step 08 Step 07 An Approved Ask customer to enter their PIN and press Enter acknowledgement displays once the sale has been successfully processed and the merchant receipt will print automatically 31 Ingenico MOVE/5000 Terminal User Guide...

  • Page 32: Void Last Transaction

    Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in integrated mode. Step 01 Step 02 Step 03 Press Menu key Press 3 to select Press 5 to select Void Batch 32 Ingenico MOVE/5000 Terminal User Guide...
  • Page 33 Note: Your Void password will be set up at the time of terminal install. If you’re unsure of your password please contact the Merchant Helpdesk on 1300 369 692. 33 Ingenico MOVE/5000 Terminal User Guide...

  • Page 34: Pre-Authorisation Processing

    When a completion transaction is successful, its value will be included in the end-of-day settlement to your merchant account. Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in integrated mode. 34 Ingenico MOVE/5000 Terminal User Guide...

  • Page 35: Processing A Pre-Authorisation Transaction

    Step 06 Step 04 Ask customer to tap, insert Ask customer to enter their Enter the pre-authorisation or swipe their card PIN and press Enter or press amount and press Enter Enter to sign 35 Ingenico MOVE/5000 Terminal User Guide...
  • Page 36 You will need to verify your successfully processed and customers’ signature the merchant receipt will print automatically Press Yes if the signature matches 36 Ingenico MOVE/5000 Terminal User Guide...

  • Page 37: Processing A Pre-Authorisation Completion

    Press 5 to select Completion Transaction Step 05 Step 06 Step 04 Enter the 6 digit Approval Enter the terminal password Enter the completion Code from the merchant amount and press Enter receipt and press Enter 37 Ingenico MOVE/5000 Terminal User Guide...
  • Page 38 Ask the customer to insert or swipe their card. b. Enter the last 8 digits of the RRN from the merchant receipt and press Enter. c. Enter the pre-auth date from the receipt in DD/MM format and press Enter 38 Ingenico MOVE/5000 Terminal User Guide...

  • Page 39: Surcharge

    Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in integrated mode. Enabling/disabling surcharge Step 01 Step 02 Step 03 Press Menu key Press 4 to select Press 5 to select Surcharing Terminal 39 Ingenico MOVE/5000 Terminal User Guide...
  • Page 40 Step 04 Step 05 Press F1 to enable Surcharing is enabled 40 Ingenico MOVE/5000 Terminal User Guide...

  • Page 41: Surcharge (Card Acceptance Setup)

    Press 5 to select Surcharing Terminal Step 04 Step 05 Step 06 Press Enter Use F2 and F3 buttons to Press 1 to enter Fixed Fee scroll to Issuer, press or 2 to enter a Percentage Enter 41 Ingenico MOVE/5000 Terminal User Guide...
  • Page 42 Press OK to print surcharge display in the Select Issuer summary receipt or Cancel screen. Repeat steps 5 to to exit 8 for each card or account type, to apply a surcharge value. Press Cancel to exit menu. 42 Ingenico MOVE/5000 Terminal User Guide...

  • Page 43: Mail Order Telephone Order (Moto)

    Note: Please refer to your POS Vendor Point of Sale manual on how to initiate this transaction at the POS if in integrated mode. Step 01 Step 02 Step 03 Press Menu key Press 3 to select Press 6 to select MOTO Batch 43 Ingenico MOVE/5000 Terminal User Guide...
  • Page 44 Enter the card expiry Select MOTO type and An acknowledgement date receipt in the MMYY press Enter to confirm displays once the sale has format and press Enter been approved and the merchant receipt will print 44 Ingenico MOVE/5000 Terminal User Guide...
  • Page 45 Step 10 Step 11 An acknowledgement Press Yes to print the displays once the sale has customer receipt if required been approved and the merchant receipt will print 45 Ingenico MOVE/5000 Terminal User Guide...

  • Page 46: Dynamic Currency Conversion (Dcc)

    Step 03 Enter sale amount from Ask the customer to tap, Ask customer to idle / home screen and insert or swipe their card select their account type: press Enter Cheque, Savings or Credit 46 Ingenico MOVE/5000 Terminal User Guide...
  • Page 47 Your terminal ID number INV NO 000012 STAN 000034 ACCOUNT TYPE SAVINGS Account Type ……..4221(s) 10/14 PURCHASE $80.00 Truncated card number TOTAL $80.00 Expiry date AUTH ID 00321 Total amount 1234560 00034 APPROVED Transaction approved/declined 47 Ingenico MOVE/5000 Terminal User Guide...

  • Page 48: How To Print Last Receipt

    This function allows a duplicate receipt to be printed for the last transaction (either approved or declined). Step 01 Step 03 Step 03 Press Menu key on the Press 2 for Print Press 1 for Transaction home screen Step 04 Press 1 for Last to reprint for the last transaction 48 Ingenico MOVE/5000 Terminal User Guide...

  • Page 49: Reprint Specific Transaction Record (Invoice)

    Press Menu key on the Press 2 for Print Press 1 for Transaction home screen Step 05 Step 06 Step 04 Enter Invoice Number The reciept will print Press 2 for Invoice from reciept 49 Ingenico MOVE/5000 Terminal User Guide...

  • Page 50: Settlement

    2. Last Settlement 3. View Batch Details 4. Batch Totals Manual Settlement Step 01 Step 02 Step 03 Press Menu key Press 3 for Batch Press 1 to select Settle. The settlement reciept will print 50 Ingenico MOVE/5000 Terminal User Guide...

  • Page 51: Print Settlement Totals (Pre-Settlement)

    Step 04 Step 05 Press 4 to select Batch. A Press Yes to print a pre-settlement receipt will transaction list. A transaction print. list prints that lists all individual transactions 51 Ingenico MOVE/5000 Terminal User Guide...

  • Page 52: Print Settlement Totals (Last Settlement)

    The Review Batch function allows you to review transactions in the current batch. Note: This function is only supported in Standalone mode. Step 01 Step 02 Step 03 Press Menu key Press 3 for Batch Press 3 to select Review Batch 52 Ingenico MOVE/5000 Terminal User Guide...

  • Page 53: Batch Totals

    Transaction Listing will automatically print after 1 – 2 minutes. Note: This function is not available on your EFTPOS terminal when your terminal is integrated with your POS. 53 Ingenico MOVE/5000 Terminal User Guide...

  • Page 54: How To Enable Transaction List

    Press the Func key Enter 14 using the PIN pad Press Enter to turn on the and press Enter prompt to print the Transaction Listing Step 04 The prompt is turned on. Press Cancel to exit 54 Ingenico MOVE/5000 Terminal User Guide...

  • Page 55: How To Print The Transaction List

    How to print the transaction list Step 01 Step 02 Step 03 Press the Menu key on the Press 2 for Print Press 2 for Reports home screen Step 04 Press 1 for Audit 55 Ingenico MOVE/5000 Terminal User Guide...

  • Page 56: Offline Transaction Processing

    Below is a list of off-host transaction responses: Y1 = offline approved Z1 = offline declined Y3 = unable to go online approved offline Z3 = unable to go online and declined offline 56 Ingenico MOVE/5000 Terminal User Guide...

  • Page 57: Change Merchant Password

    Press Enter key to change and press Enter key password Step 05 Step 06 Step 04 Enter new password and Enter new password again Enter current password press Enter key and press Enter key and press Enter key 57 Ingenico MOVE/5000 Terminal User Guide...
  • Page 58 Step 07 A successful confirmation message wil be displayed 58 Ingenico MOVE/5000 Terminal User Guide...

  • Page 59: Additional Terminal Functions

    Provides details of transaction totals grouped by View Host Totals transaction type and card type Provides details of transactions performed in the View Transaction List current settlement period Display auto settlement time Displays the next auto settlement date and time 59 Ingenico MOVE/5000 Terminal User Guide...

  • Page 60: Support

    Need a bit of help? Please contact support@tillpayments.com This user guide is intended to provide all the necessary information regarding the Till Pro. For further support please contact support@tillpayments.com. www.tillpayments.com | 1300 369 692 | support@tillpayments.com...

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