Shell Energy SMETS1 Manual

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Smart meter user guide | 1

Welcome to smarter energy

A guide to your new smart meter(s)

and energy efficiency

Home energy matters

v1.0

Table of Contents

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Summary of Contents for Shell Energy SMETS1

Page 1 Smart meter user guide | 1 Welcome to smarter energy A guide to your new smart meter(s) and energy efficiency Home energy matters v1.0...
Page 2 Safety notice Please read these safety precautions before you use your in-home display (IHD). Keep this guide handy in case you need to refer to this information again. Your IHD is designed for indoor use in dry environments. Don’t expose it to excessive moisture.
Page 3: Table Of Contents
Contents Your smart meter Using keypads Your in-home display unit (IHD) Electricity meter keypad Further advice Gas meter keypad Energy saving advice Moving home Target settings Gas safety Historic usage Smart meter data guide Tariff information Connected home Your messages Useful contacts Settings...
Page 4: Your Smart Meter
Use it along with your brand new IHD and the Shell Energy app for a comprehensive overview of how much energy you are using. This is your electricity meter...
Page 5: Your In-Home Display Unit (Ihd)
Your IHD is a touchscreen device that shows you a summary of energy use, including information like your account balance. Using this device alongside your Shell Energy online account will give you a complete view of your energy account in the palm of your hand.
Page 6 6 | Smart meter user guide Main menu The touch-screen function allows you to manage both your energy usage and account balance from the IHD device. Take a look at the different features available to you from the IHD screen: Dual Fuel On/off button Message inbox...
Page 7 Smart meter user guide | 7 Account information Your IHD will display the below screen as default after 60 seconds or after power down. This shows the status of your account and your balance. We recommend you keep your in-home device plugged into the mains at all times. Don’t worry about leaving it on constantly, it’ll only cost approximately 20p per year (depending on your tariff charges).
Page 8: Further Advice
8 | Smart meter user guide Further advice You can find a downloadable document with advice about energy efficiency, at shellenergy.co.uk/info/policies. You can also find answers to our frequently asked questions about smart meters in the help section of our website, help.shellenergy.co.uk If your smart meter or IHD becomes faulty there are a few things you can do to identify shellenergy.co.uk/help/how-to-read-my-meter...
Page 9: Energy Saving Advice
Smart meter user guide | 9 Energy saving advice We’ve put together a list of simple and effective tips to help you save energy. Use your IHD to monitor your usage and discover how small adjustments can make a difference to your energy habits. You can also use your online account to view your peak energy usage times with our straightforward usage graphs, and learn effective ways to save energy with ‘My Energy’...
Page 10 10 | Smart meter user guide Home appliances You can save money on your energy bills by choosing more efficient products for your home. Next time you change a household appliance, look out for these EU Energy labels, which appear on most white goods and other products. EU Energy labels explain how energy efficient a product is.
Page 11 Smart meter user guide | 11 Insulation If your house isn’t properly insulated it may lose half its heat through the roof and walls, so save on your energy bills by installing effective insulation. Loft insulation This type of insulation is rolled out across the floor of a loft to stop heat from escaping from the roof.
Page 12: Target Settings
12 | Smart meter user guide Target settings Your IHD makes it easier to be aware of your energy consumption by letting you set an energy usage target, just follow the steps below. From the main menu, select ‘Settings’ Choose the ‘Target’ button Select how you want to set your target pressing the ‘£’, ‘kWh’...
Page 13 Smart meter user guide | 13 Enter your target amount and press ‘OK’ Select ‘Confirm’ if you’re happy with this target, or ‘Edit’ to change it Once your target has been set, you can keep an eye on it in the following ways: From the default screen below, press the ‘A/C’...
Page 14: Historic Usage
14 | Smart meter user guide Historic usage To view your previous energy usage, click on the ‘History’ button from the main menu. Here there will be a range of graphs to display your usage over selected time periods, whether it’s an hour, a day or a month. You can also change between ‘kWh’...
Page 15: Tariff Information
Smart meter user guide | 15 Tariff information You can use your IHD to view information about your energy tariff without the hassle of logging into your online account or referring to your last bill. From the main menu press the ‘Tariff’...
Page 16: Your Messages
16 | Smart meter user guide Your messages The in- home display includes a message function so you receive our updates and notifications instantly. The messages, which can be anything from an alteration to your tariff charges to a reminder that your fixed term tariff is coming to an end, will appear here.
Page 17: Settings
Smart meter user guide | 17 Settings Using your ‘Settings’ button you can change the features on your IHD, including sounds, alerts and the way you budget. Account information – default screen Under ‘Info’ you can view the meter serial number, IHD serial numbers, electricity MPAN and gas MPRN supply point numbers.
Page 18: Using Keypads
18 | Smart meter user guide Using keypads To activate the meter screen simply press any button on the keypad and the screen will light up. You can access all the information you need via your IHD. However, in the unlikely event that you need to use your meter(s), we’ve provided you with clear instructions.
Page 19: Electricity Meter Keypad
Smart meter user guide | 19 Electricity meter keypad You can find all sorts of useful information about your electricity usage by pressing the buttons on your electricity meter keypad. Repeated pressing of each button gives many levels of detailed information as explained below: Press 1 daily kWh energy cost Cost of energy used so far today Cost of energy used yesterday...
Page 20 20 | Smart meter user guide Press 5 CO2Kg data CO2Kg current rate CO2Kg rate per hour CO2Kg today CO2Kg yesterday CO2Kg last week CO2Kg last month Press 6 tariff data Tariff Standing charge Tariff rate 1 Tariff rate 2 Ignore 7 and 8 For prepayment customers only Press 9 import/export data...
Page 21: Gas Meter Keypad
Smart meter user guide | 21 Gas meter keypad By pressing the buttons on the gas meter you can obtain all sorts of useful information about your gas usage. Repeated pressing of each button gives many levels of detailed information as explained below: Press 1 daily kWh energy cost Cost of energy used so far today Cost of energy used so yesterday...
Page 22 22 | Smart meter user guide Press 5 CO2Kg data CO2Kg current rate CO2Kg rate per hour CO2Kg today CO2Kg yesterday CO2Kg last week CO2Kg last month Press 6 tariff data kWh usage last month kWh usage 2 months ago kWh usage 3 months ago Continue pressing up to 12 months Ignore 7 and 8...
Page 23: Moving Home
Smart meter user guide | 23 Moving home For information about what to do when you’re moving home, we have a help video and FAQs on our website. Just search ‘moving out’ when you’re on the website. You won’t be able to take your IHD with you when you move home, it’ll need to stay for the next occupant to use.
Page 24: Gas Safety
24 | Smart meter user guide Gas safety 0800 111 999 If you believe you can smell gas, call the Gas Emergency Line on immediately. Loss of supply and safety concerns If you are experiencing a loss of electricity or gas supply or have any safety 0330 094 5800 concerns with your supplies, then please call us on we can help you further.
Page 25 Smart meter user guide | 25 Understand the symptoms If you experience unexplained symptoms listed below and they improve when you’re away from your home, this could be a further indication of the presence of carbon monoxide. Headaches Breathlessness  ...
Page 26: Smart Meter Data Guide
26 | Smart meter user guide Smart meter data guide A guide to the data sent by your smart meter. What information do you collect from my smart meter, and how often? Your smart meter will send readings to us automatically, using mobile communication technology.
Page 27 Smart meter user guide | 27 Useful links A data guide is available from the Energy UK website at energy-uk.org.uk/our-work/retail/smart.html. Read our privacy policy for more information about the security of your data at shellenergy.co.uk/privacy. You can find out more about the personal information we hold for you in our terms and conditions at shellenergy.co.uk/domestic-terms-and-conditions.
Page 28 28 | Smart meter user guide What are my rights and choices? You can tell us how often you’d prefer us to collect your meter readings (half-hourly, shellenergy.co.uk/myaccount/ daily or monthly) through My Account at properties 0330 094 5800. or by calling You can tell us how often you’d like us to collect your readings at the time of installation or after.
Page 29 Smart meter user guide | 29 Smart meter user guide | 29...
Page 30: Connected Home
30 | Smart meter user guide Connected home As technology advances, the devices that connect our home get ever more sophisticated. Your new smart meter is one, but there are others that can make running your home easier, or help you control your energy use. The Nest Thermostat E learns the temperature that you like, then programs itself.
Page 31: Useful Contacts
Smart meter user guide | 31 Useful contacts Useful contacts Age UK England 0800 055 6112 Age UK England www.ageuk.org.uk 0800 055 6112 www.ageuk.org.uk Age UK Scotland 0800 124 4222 Age UK Scotland www.ageuk.org.uk/scotland 0800 124 4222 www.ageuk.org.uk/scotland Age UK Wales 0800 022 3444 Age UK Wales www.ageuk.org.uk/cymru...
Page 32 You can find a downloadable document with advice about energy efficiency, at shellenergy.co.uk/info/policies You can find more information about smart meters in the Shell Energy online help section: shellenergy.co.uk/help/my-smart-meter-data You can also receive personalised advice in the ‘My Energy’ section of your online account.