Table of Contents
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Portal, Portal Mini and Portal+
This article applies to Portal
See Portal TV article
Before setting up your Portal, make sure to review our
your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your
Portal's touchscreen during setup, learn more about
Assemble your Portal:
1. Place your Portal on a stable flat surface, like a tabletop or counter.
o
Do not place your Portal near sinks, showers, pools or other areas where it might
get wet.
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Do not place your Portal near sources of heat, such as stoves, ovens, or radiators.
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Do not place Portal where it may be tipped over easily.
2. Plug your Portal in with the included power cord.
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Plug the included power cord into Portal first, then into an appropriate outlet.
o
Your Portal works when connected to a rated AC power source with 100V to
240V AC at 50Hz to 60Hz. Please review our
more information.
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Arrange any cables and cords so that people and pets are not likely to trip over or
accidentally pull on them as they move around or walk near the Portal.
Select your language and connect to Wi-Fi:
Once your Portal is plugged in, follow the on-screen instructions to begin setup.
1. Select your language, then tap Next.
2. Connect to Wi-Fi.
1. Select your Wi-Fi network.
2. Enter your Wi-Fi password and tap Join.
3. Tap Next.
4. Tap Continue. Your Portal may need to download the latest software in order to
complete setup. Once the download is complete, you may be asked to restart your
Portal.
If you have trouble connecting to the Wi-Fi,
Give your Portal a name and log in with Facebook or WhatsApp:
Make sure the included power cord is fully plugged into your Portal before
plugging it into an appropriate outlet.
health and safety
turning off accessibility options.
health and safety guidelines
learn how to check your signal.
guidelines. To set up
for
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Table of Contents
Summary of Contents for Facebook Portal
- Page 1 Before setting up your Portal, make sure to review our health and safety guidelines. To set up your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your Portal's touchscreen during setup, learn more about turning off accessibility options.
- Page 2 Follow the on-screen instructions to continue setup. 1. Give your Portal a name. Tap an option from the menu or tap to create a Custom Name, then tap Next. 2. Log in with Facebook or WhatsApp: 1. Tap the box next to Facebook or WhatsApp, then tap Next.
- Page 4 To mute or unmute the camera and microphone on Portal and Portal Mini: To turn off the camera or microphone, slide the switch on top of Portal’s frame all the way to the left. A red light lets you know the camera and microphone are both off.
- Page 5 Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone. Using the Touchscreen To make a call: 1. From Home, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
- Page 7 To answer a call: When receiving a call, tap Answer to join the call. To end a call: 1. During a call, tap your Portal screen to expose the call menu. 2. Tap to end the call.
- Page 9 Your Portal contacts are the Facebook friends, Messenger connections and WhatsApp contacts of all accounts linked to your Portal. If you share a Portal with others, all accounts that have been linked to your Portal will share contacts on Portal. Anyone who shares your Portal will have access to the contacts on the device and will be able to make and answer calls.
- Page 10 During a call you can move around the room and talk freely while Portal's Smart Camera and Smart Sound adjust to keep you audible and in the frame. You can also manually adjust the zoom and focus of your camera using gestures on your Portal's touchscreen.
- Page 12 Group calls with WhatsApp contacts: With Portal, you can add up to 3 WhatsApp contacts to a call for a total of 4 people, including yourself. You or other contacts on your call can add any WhatsApp contacts to your call. In order to call any WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.
- Page 14 4. Tap the person or people you'd like to add to your call.
- Page 16 5. When the person you're adding to the call answers, they will join the group call.
- Page 18 This article applies to Portal See Portal TV article On Portal, Story Time allows you to share interactive stories with animations, music and effects during a call or using the Story Time app. To use Story Time during a call: 1.
- Page 20 3. Tap...
- Page 22 4. Tap the story you'd like to share. 5. Tap Play to start the story, or Description to see a brief description of the story.
- Page 24 This article applies to Portal See Portal TV article You can have up to 5 accounts linked to your Portal. Only invite people you trust to add an account to your Portal. When someone adds an account, they’ll become another owner of your Portal, and they’ll be able to:...
- Page 25 Portal TV. This article applies to Portal See Portal TV article To use Alexa on your Portal, you must connect an Amazon Alexa account to your Portal. You can connect to Alexa during the setup of your Portal, or from Settings.
- Page 26 Portal. Notes: The Alexa account connected to Portal isn't linked to a particular Portal account. If one of multiple Portal accounts is removed from your Portal, the Alexa app will remain connected on the device. ...
Need help?
Do you have a question about the Portal and is the answer not in the manual?
Questions and answers
How to switch users and add new wi fi address?
To switch users on Facebook Portal, tap on your profile picture in the upper right corner. Then, add a second user by having them connect their device, go to facebook.com/device, enter the code, or sign in using their Facebook password. Once added, you can toggle between users from the same menu.
To add a new Wi-Fi address, tap the three lines with an X (indicating no Wi-Fi connection). Select your name, swipe over, and tap the Settings button. In the settings menu, tap Wi-Fi, select your network, enter the password if required, and tap Join to connect.
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Alexa on my portal stopped working and i messing around with portal probably made it worse . Hoping to reset device to default but virtually nothing wants to work i get to settings and can go no further every thing has a green line around it ?
If you cannot access settings on your Facebook Portal, you can reset it to default settings by removing all connected accounts. Removing all accounts will automatically factory reset the Portal. If you cannot remove accounts manually, you may need to perform a hardware reset by pressing the physical reset button on the device.
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Unplugged portal to move but now it will not start again. I've tried it in original location but it doesn't work.
Your Facebook Portal may not start after moving it due to a change in the Wi-Fi password or network settings. If the device is stuck on the "Log in or Factory Reset Page" and a factory reset does not work, it may be unable to connect properly. Try checking your Wi-Fi settings, ensuring the correct password is used, and performing a manual reset if necessary.
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my portal won"t voice respond even after a factory re-start
The provided context does not explicitly state why Facebook Portal is not responding to voice commands after a factory reset. However, possible reasons could include the "Hey Portal" command no longer being supported, as mentioned in the first document, or the need to reconfigure settings such as Alexa after the reset, as suggested in the third document. You may need to check if voice commands are enabled and properly set up again in the settings.
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Where is the microphone on/off button?
The microphone on/off button on the Facebook Portal is a hardware-based switch that disables both the camera and microphone. When pressed, it activates a dedicated chip to shut down these devices, and a red indicator light confirms they are disabled.
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How to turn on microphone and camera?
To turn on the microphone and camera on Facebook Portal, use the privacy button at the top of the device. If the camera and microphone are turned off, slide the button to the right to enable them. If the camera was blocked, ensure the cover is moved to the open position.
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When I call one of my Facebook Contacts on my Mini Portal (by selecting a contact icon image on the screen ) the contacts phone rings (I can hear the dialling tone), we have a picture but we do not have audio . What **** I doing wrong?
can you have photos appear on screen and rotate through?
Yes, the Facebook Portal can display and rotate through photos on the screen. It functions as a digital photo frame, allowing users to adjust slideshow settings such as transition speed. Users can also link their Instagram accounts to display photos from Instagram on the Portal.
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Can’t get Alexa to respond on Facebook portal
Alexa is not responding on Facebook Portal because Amazon Alexa integration has been removed from the device. Additionally, other features may also be getting discontinued.
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I recently had to get a new Facebook password. I can log into Facebook on my computer and my phone with the new password, but I cannot log into my Portal TV from Facebook. I keep getting an error message. Besides trying the password again (which I've done multiple times), my only other option is a factory reset. Any suggestions?
If you changed your Facebook password, your account will be removed from your Portal. To troubleshoot login issues:
1. Re-add your Facebook account to the Portal.
2. If you're unable to log in via facebook.com/device and receive an error, try again later.
3. If the issue persists, perform a reset:
- For Portal Plus: Hold the volume down and power buttons for 10 seconds.
- For other models: Plug in power while holding both volume buttons for 10 seconds.
4. If none of these steps work, contact Facebook support for help.
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