Hitachi CP-TW2503 Quick Start Manual page 4

FT-01 Finger Touch Unit - Quick Start Guide
Models CP-TW2503 and CP-TW3003
Trouble Shooting
Q. Where do I get the U-Pointer Software?
A. U-Pointer software comes complimentary with your Hitachi interactive
projector. It is also available for download under the interactive projectors
resources tab on the Hitachi Projectors website:
http://dmd.hitachi-america.us/products/consumer/digitalmedia/lcd_
projectors/lineup/details/CP-TW2503.php
Q. Can I mount the finger touch unit above my white board?
A. No. The finger touch unit MUST be mounted on the same surface as the
display.
Q. Can I use the finger touch unit on an uneven surface?
A. No. The surface must be flat, there is only a 2mm tolerance.
Q. Can I use this in "stand alone mode"?
A. No. A PC is required in order for you to interact with this unit. Also make
sure the projector's IWB mode is set to "with PC mode" in the OSD menu of
projector, and set to "Finger touch mode" at the U-pointer's menu on the PC.
We are here to help! 800-HITACHI was established to give our U.S.
customers easier access to Hitachi products and service information.
Hitachi's Call Center is empowered to provide you with expedited service
& solutions. Our goal is to ensure you have smooth performance from
any of our Hitachi Business Products. Some examples of our service
include:
• Out of the box missing accessories
• In-warranty lamp replacement
• Hook-up and operational assistance
• Wireless, networking and support of RS-232 codes
• Coordinating a service solution for any service related issue
Q. When using the finger touch unit, the cursor and drawing
functions are inaccurate (i.e. The line I am drawing is 2 inches away
from tip of the interactive pen.)
A. This may caused by some factors. It may be out of calibration, run auto
or manual calibration and retry. Or an uneven surface, surface with curve
will cause inaccuracy. Also inaccurate alignment of FT-01 will also cause the
inaccuracy. Please refer to the manual for appropriate settings.
Q. Will the chalk shelf on my whiteboard interfere with my finger
touch interaction?
A. Sometimes Yes. The reflection from the chalk shelf sometimes interferes.
There are "Antireflection bars" included with the finger unit for this reason.
Q. How do I get a full image and full screen interaction on my white
board when using the finger touch unit?
A. You cannot. The finger touch unit MUST be mounted 2-4 inches above the
image, and it also requires 2 inches between the frame, if there is frame. This
means you have to shrink the image to provide this requirement.
Call: 800-HITACHI (800-448-2244)
Email: lcdprojector@hal.hitachi.com
Hours of operation: Monday through Friday, 9:00 AM—6:00 PM EST
For complete information and installation instructions refer to the
FT-01 User's Manual or go to www.hitachiserviceusa.com
HI0392-04/15