Troubleshooting Guide - Mophie powerstation go AC Operating Instructions Manual

JUMP START TROUBLESHOOTING TIPS
Condition
powerstation go AC Jump
Start button has been
pressed but nothing
happens
powerstation go
AC displays a red
"BATT TOO LOW"
message
powerstation go
AC Jump Start
button ashes
red and a
SAFETY CHECK
FAIL message is
displayed
powerstation
go AC Jump
Start button
ashes green
continuously
powerstation go AC
displays a blue or
red "TEMP" indicator
You can not successfully
jump start your vehicle. The
powerstation go AC
displays a vehicle battery
voltage greater than 12.0V
powerstation go AC Jump
Start and On/O button
ashes red and blue
NOTE:
If none of these troubleshooting tips work, please consult a certi ed
mechanic for assistance.
10 | STAY POWERFUL
Potential Cause
The USB ON/OFF Button or the
AC Outlet ON/OFF Button
has been pressed.
The powerstation go AC is not
su ciently charged to jump start
the vehicle.
The jumper cables have not been
properly connected to the
vehicle battery.
The powerstation go AC is waiting to
be connected to a battery or a SAFETY
CHECK FAIL has been triggered.
The powerstation go AC has detected
a low or high temperature condition.
The powerstation go AC detects that it
is connected to a vehicle battery with a
normal starting voltage. This could
indicate that another vehicle
component is faulty.
This could occur when attempting to
jump start a vehicle while other
electrical components (i.e. headlights,
heater, radio, etc.) are on.
The vehicle battery may be faulty.
Solution
The jump start output can not be
used in conjunction with the USB
output or AC Outlet modes.
Ensure that both USB and AC Outlet
modes are o .
Recharge the powerstation go AC
and verify at least 50% charged.
Then try the jump start
process again.
Check the jumper cables and ensure
that the red clamp is connected to
the positive terminal (+) and the
black clamp is connected to the
negative terminal (-).
Check the jumper cables and
ensure they are properly connected
to the battery. Check and ensure
the vehicle battery voltage is
greater than 2.0V. If the SAFETY
CHECK FAIL indicator is triggered
during the jump start process, it is
recommended that you consult
with a certi ed mechanic.
Disconnect the powerstation go AC
and allow unit to acclimate to
temperature operating range
(14°F-122°F).
It is recommended that you consult
with a certi ed mechanic.
Turn o your headlights and any
other components that may drain
your car battery and try the jump
start process again.
It is recommended that you consult
with a certi ed mechanic.