Technical Support - Lincoln Electric TORCHMATE 4400 Site Prep Manual

TECHNICAL SUPPORT | ON-SITE SERVICE
Lincoln Electric Cutting Systems provides a number of technical support opportunities with the purchase of your new
4400, 4800, or 4510 Torchmate CNC cutting machine. The following is a brief outline of available options. Onsite visits are
available at an additional cost, call 775-673-2200 for additional information.
• Phone Support
Phone support is available Monday – Friday 7:00am-4:00pm Pacific Time. Lincoln Electric
will make every effort to handle phone calls in a timely manner, but due to the nature of
machine diagnoses and the varied capabilities of machine
guarantee hold times for phone-in technical support. Technical support includes machine
assembly, troubleshooting, configuration, and quality-related issues. Operational training is
not included in phone technical support.
• E-mail
Lincoln Electric will return e-mail to the support@Torchmate.com e-mail address within 24
hours Monday-Friday.
• Webinars
Lincoln Electric provides live webinars from time to time to assist customers in the
optimization and operation of CNC systems. Please subscribe to our newsletter for dates
and times. http://torchmate.com/webinars
• Torchmate Training
Lincoln Electric provides a number of training opportunities at our Reno, Nevada campus.
Please call 775-673-2200 for details or visit
• Torchmate Academy
Torchmate Academy is a high definition, detailed video walkthrough covering every aspect
of your Torchmate table including setup, operation, detailed Torchmate CAD videos, and
maintenance. Call (775) 673-2200 or visit the website to learn more.
http://torchmate.com/academy
• Torchmate YouTube Channel:
Lincoln Electric provides a wide selection of how to tutorials on our YouTube page.
www.youtube.com/user/torchmatedotcom
• Torchmate Store
A variety of consumables, parts, and accessories can easily be purchased online through the
Torchmate store. Visit https://www.torchmatestore.com/
Site Prep Guide
operators, we cannot
http://torchmate.com/training
to learn more.
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