Microsoft Xbox 360 Troubleshooting

Troubleshoot problems with an update to
your Xbox 360 console
Try the solutions below if the Xbox 360 console software doesn't update successfully, and you
get one of the following error messages:

Can't download the update. To test your connection, open System Settings and select
Network Settings, Test Xbox Live Connection.

Can't install the update. The disc is unreadable.

Can't read the update from the disc. Please reinsert the disc to continue the update.
If you get an error code instead of an error message
If you get an error code such as xxxx-xxxx-xxxx-xxxx-C000-0001 (six groups of four digits), see
Xbox 360 system update error
Troubleshooting Xbox 360 updates
Solutions

Solution 1: Try installing the update again

Solution 2: Make sure you have enough storage space
Solution 3: Clear the system cache
Solution 4: Reinsert the storage device
Solution 5: Copy the update to a USB flash drive or CD/DVD
Solution 6: Download your profile again
Solution 7: Reinstall the latest Xbox 360 system update
Solution 8: Request a repair
Solution 1: Try installing the update again
1.
Restart your console.
2. Press the Guide button on your controller.
3. Go to Settings, and then select System Settings.
4. Select Network Settings.
5. Select Wired Network or your wireless network name (if prompted to do so).
6. Select Test Xbox Live Connection.
7. Select Yes if you're prompted to update your console software.
If this does not fix the problem, try the next solution.
codes.