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2. Double click on the System icon.
3. Click on the Devices tab.
4. Review the Universal Serial Bus controllers list and look for
any yellow exclamation point icons. These icons indicate
that Windows is having a problem with the device.
5. If you find a device that is not responding correctly, click on
the entry and press the Delete key.
6. Close the System dialog box and reboot if necessary.
Question: My phone is constantly locking up or getting
fatal errors. What should I do?
Answer: You need to make a copy of your backup folder
and perform a hard reset on your phone. To perform the
operation:
1. Double click on your MY COMPUTER icon. Click on C
Drive/Program Files/Palm folder.
2. Right click on the Backup folder and select "Copy". Paste
the folder to the desktop.
3. Return to C:\Program Files\Palm\Backup. Right click and
select "Select All". Press the Delete key. Confirm the delete
by pressing Enter.
4. (THIS STEP WILL ERASE ALL DATA ON THE
PHONE, make sure that the Backup folder was copied
correctly in the steps above). Perform a hard reset on the
phone by pressing the phone contrast button and then
pressing the end of the stylus in the reset hole located on the
bottom of the phone. Release the reset pin and then the
contrast button. Press the navigation key up to select "Yes".
5. Place the device back in the cradle and press the HotSync
button.
Common Problems 19
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