Troubleshooting; Bed Functions; The Bed Controls Do Not Work; The Bed Does Not Lower - Hill-Rom VersaCare Bed User Manual

Troubleshooting

WARNING:
Only facility-authorized persons should service the VersaCare® Bed. Service by
unauthorized persons could cause injury or equipment damage.
If the troubleshooting information shown below does not fix the problem, contact your
facility-authorized maintenance person.

Bed Functions

The Bed Controls Do Not Work

Make sure of these:
• The bed is plugged into AC power or the battery is enabled.
• Make sure the lockouts are deactivated.
NOTE:
If all lockout indicators and the service required indicator are on, contact your facility-
authorized maintenance person.
• The bed is not in the Bed Transportation mode. Refer to "Bed Transportation Mode"
on page 59 of this document.

The Bed Does Not Lower

Make sure of these:
• The bed is plugged into AC power or the battery is active.
• The Bed Down control is not locked out.
• The Bed Not Down indicator is not flashing.
• There is nothing between the upper frame and the base frame.
• There is nothing between the obstacle detect sensors on the base frame.
• The obstacle detect covers, located in the caster covers, are installed correctly.

The Foot Controls Do Not Work

1. Make sure the bed is plugged into AC power or the battery is active.
2. Make sure the lockouts are deactivated.
3. Step down on the desired foot control for 1 to 3 seconds.
4. Release the pedal.
5. Step down on the desired foot control until the bed is at the applicable position.

The Display on the Control Pod Is Off

Make sure the bed is plugged into AC power. When the bed operates on battery power, the
display will be off.
NOTE:
If the bed has the 30° Head Angle Alarm option and the alarm is set, if the head section
goes below 30°, the audible alarm will come on and the Head Angle Alarm indicator will
flash.
64 VersaCare® Bed User Manual (161956 REV 2)