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Table of Contents
- 1 STEP 1: Install the App and Connect Your Neato to Wi-Fi.
- 2 STEP 2: Check Your Wi-Fi Router Information
- 3 STEP 3: Consider Your Wi-Fi Routers Physical Placement
- 4 STEP 4: Connect and Pair
- 5 Pairing Process Instructions
- 6 LED Behavior During Pairing
- 7 NOTE on Wi-Fi Network Reconnection
- Download this manual
Wi-Fi Troubleshooting: Connecting & pairing the Neato D7 with the Neato App
Before you can begin using all the advanced functions of your Neato Intelligent Vacuum, you
need to get it connected to your Wi-Fi Network. First thing to do is install the Neato App to your
smartphone or tablet. Please visit your devices dedicated app store to download the latest
version:
Apple App Store
Google Play Store
If you've already installed the Neato App, please skip to STEP 2.
STEP 1: Install the app and connect your Neato to Wi-Fi.
1. After installation, launch the app and follow the directions provided.
2. You will be prompted to:
a. Create an account
b. Verify your account via e-mail
c. Add/connect your robot
If you encounter connection or pairing problems, please continuing reading.
NOTE: If you are unable to connect after several attempts, please contact Neato customer care
and consider running a network scan prior to creating a support ticket. For additional details,
please see the following:
How to Run a Home Network Scan
STEP 2: Check your Wi-Fi Router information:
1. Make sure your wireless router supports the 2.4GHz or 5GHz bands.
2. Verify that you have the correct Wi-Fi password for your network.
3. Ensure that your WiFi SSID and Password does not contain slashes (/) or spaces ( )
4. If you are connecting to a hidden network, make sure you have the correct SSID and it is
entered correctly (SSID information is case sensitive).
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Table of Contents
Related Manuals for Neato Robotics D7
Summary of Contents for Neato Robotics D7
- Page 1 Wi-Fi Troubleshooting: Connecting & pairing the Neato D7 with the Neato App Before you can begin using all the advanced functions of your Neato Intelligent Vacuum, you need to get it connected to your Wi-Fi Network. First thing to do is install the Neato App to your smartphone or tablet.
- Page 2 STEP 3: Consider your Wi-Fi Routers Physical Placement: Be sure it's located in a central area, offering the best possible signal with limited interference to all your connected devices. Avoid placing your router behind building material that blocks its signal. Material such as glass, concrete, brick, steel or any type of metal is known to be problematic.
- Page 3 1. Press and hold the "Right Bumper" and "Start Button" simultaneously for 10 seconds. 2. Allow the robot to turn off, then press the "Start Button" to turn it back on. 3. When back on, the Wi-Fi LED will slowly blink "blue" indicating the robot has entered pairing mode.
- Page 4 NOTE: Adding the robot to your Wi-Fi network is part of the pairing process. If you change your networks SSID or password, you will need to reconnect and repeat the full procedure.
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