Troubleshooting: Look At Modem Lights; Step 1; Step 1: Modem Update; Step 2 (If You’re Still Having Issues) - Midco Hitron CODA-45 Self-Install Manual

Troubleshooting: Look at Modem Lights

STEP 1

Try a different cable wall outlet.
Not all cable outlets are active. The easiest thing to do is
move your modem to another location and plug the coax
Online light does
into a different outlet.
not turn on.
STEP 2
Wait 10 minutes to see if it connects.
When the lights are solid, go to the Connect Your Devices
steps in this guide.
If you've tried multiple outlets and still can't connect, call
support at 1.800.888.1300 or text 64326.

STEP 1: MODEM UPDATE

Wait for your modem to update.
Like all hardware, your modem sometimes needs an update
(even if it's new). This can take up to 60 minutes, so feel free
Lights are
to check back in a bit.
blinking in unison.
When the update is done, the lights will be solid.
If the lights are still blinking after 60 minutes, reboot your
modem. Unplug it from power, wait 30 seconds and plug it
back in. Then, give it up to 60 minutes for a complete reboot
and update.
When the lights are solid, go to the Connect Your Devices
steps in this guide.
STEP 2 (IF YOU'RE STILL HAVING ISSUES)
Perform a factory reset.
If you've tried everything else and the lights are still blinking,
Reset button
then it's time to try a factory reset.
With your modem still powered on, press and hold the Reset
button – found on the back of the modem – for 10 seconds.
(You need a pen or paper clip to push it.) Lights will start to
flash to show that it's starting the reconnection process.
When the lights are solid, go to the Connect Your Devices
steps in this guide.
If this doesn't work, please call support at 1.800.888.1300
or text 64326.
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