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Samsung SmartServer 3840 Installation Manual

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Summary of Contents for Samsung SmartServer 3840

  • Page 1 Installation Guide...
  • Page 2 © Copyright SAMSUNG Electronics co., LTD. All rights reserved.

  • Page 3: Table Of Contents

    Contents Safety ............. v Chapter 1.
  • Page 4 ServerGuide startup problems ......... 48 Troubleshooting charts .

  • Page 5: Safety

    Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
  • Page 6 Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
  • Page 7 Statement 2: CAUTION: When replacing the lithium battery, use only an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 8 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power sup- ply do not turn off the electrical current supplied to the device.
  • Page 9 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any compo- nent that has this label attached. There are no serviceable parts inside these components.
  • Page 10 Installation Guide...

  • Page 11: Chapter 1. Introduction

    Perform basic troubleshooting of your server Your server comes with a limited warranty. If you have access to the World Wide Web, you can obtain up-to-date information about your SmartServer 3840 model and other SAMSUNG server products at http://www.sec.co.kr/ Record your product information in this table.

  • Page 12: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications for your SS3840. Microprocessor: Cooling: Acoustical noise emissions: • Supports the following • Sound power, idling: 6.2 bel Four hot-swap fans microprocessors (depending on maximum your configuration): •...

  • Page 13: Notices And Statements Used In This Book

    Notices and statements used in this book The caution and danger statements used in this book also appear in the Safety Information book with the enclosure. Each caution and danger statement is numbered for easy reference to the corresponding statement in the safety book. The notice and statement definitions are as follows: •...

  • Page 14: Working Inside A Server With Power On

    Working inside a server with power on Your server supports hot-swap devices and is designed to operate safely while turned on with the cover removed. Follow these guidelines when you work inside a server that is turned on: • Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server;...

  • Page 15: Major Components Of The Ss3840 Server

    Major components of the SS3840 server The following illustration shows the locations of major components in your server. Note: The illustrations in this document might differ slightly from your hardware. Retention bracket DIMM SMP baffle access doors Fan 4 Heat-sink Expansion Cover Module...
  • Page 16 Installation Guide...

  • Page 17: Chapter 2. Installing Options

    Chapter 2. Installing options This section provides basic information that is needed to install PCI or PCI-X adapt- ers, symmetrical multiprocessor (SMP) Expansion Modules, microprocessors, and DIMMs; properly cable your server; and prepare your server for installation into a rack cabinet.

  • Page 18: Pci And Pci-X Adapters

    PCI and PCI-X adapters This section provides information about the PCI-X expansion slots on the I/O board, and peripheral component interconnect (PCI) adapters. The following illustration shows the location and bus speeds of the PCI-X expansion slots on the I/O board. Note: The illustrations in this document might differ slightly from your hardware.

  • Page 19: Installing Adapters

    133 MHz. Before attempting to install a new adapter, be sure that there is an available slot for it. If you need additional PCI-X slots, you can purchase a remote I/O expansion enclosure either from your SAMSUNG marketing representative or authorized reseller.
  • Page 20 Adapter retention Adapter guide latch PCI-X divider Attention Power 3. Refer to the documentation that comes with your adapter for any cabling instruc- tions. Note: Route adapter cables before you install the adapter. 4. Set any jumpers or switches as described by the adapter manufacturer. 5.

  • Page 21: Cabling A Serveraid Adapter

    Cabling a ServeRAID adapter ™ Some SS3840 models come with an optional ServeRAID adapter installed to control the internal hot-swap hard disk drives. If you are installing an optional IBM ServeRAID adapter, see the ServeRAID documentation and the cabling information in this section to install the ServeRAID adapter.
  • Page 22 7. Locate the connector on the opposite end of the SCSI cable and connect it to the SCSI backplane connector. Front of server SCSI backplane connector 8. Reinstall fans 3 and 4. 9. If you have other options to install or remove, do so now. 10.

  • Page 23: Smp Expansion Module

    SMP Expansion Module The SMP Expansion Module contains the XceL4 system cache, DIMMs, microprocessors, and voltage regulator modules (VRMs) needed to run your server. In this section, you will find the information needed to remove and install the SMP Expansion Module and DIMMs. SMP Expansion Module considerations: •...

  • Page 24: Removing An Smp Expansion Module And Cover

    Removing an SMP Expansion Module and cover While installing options, you might need to remove one or both of the SMP Expansion Modules. This section describes how to properly remove an SMP Expansion Module from the server and how to remove the cover from the module. Complete the following steps to remove an SMP Expansion Module from the server: 1.
  • Page 25 4. Remove the EMC shield from the rear of the server. a. If there are two SMP Expansion Modules installed in the server, you must dis- connect the SMP Expansion Cables that are connected to the SMP Expan- sion Modules. b.
  • Page 26 Latch Locking levers Finger relief Handle 7. Being careful not to damage the components on the center plane, use the handle and the finger relief on the SMP Expansion Module cover to lift the SMP Expan- sion Module out of the server. 8.
  • Page 27 c. Using the locking levers, lift the front edge of the cover off the SMP Module. d. Lift the cover off the SMP Expansion Module. Chapter 2. Installing options...

  • Page 28: Installing And Replacing A Microprocessor

    World Wide Web. Notes: 1. To order additional microprocessor options, contact your SAMSUNG marketing representative or authorized reseller. 2. The microprocessor in socket 1 of the bottom SMP Expansion Module is the star- tup (boot) microprocessor.
  • Page 29 The following illustration shows the location of the startup microprocessor and its VRM on the system board. It also shows the microprocessor baffles and the VRM slots for the other microprocessor sockets. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2.
  • Page 30 SMP Expansion Modules, remove the top module to gain access to the bottom or lower SMP module. Attention: When you handle static-sensitive devices, take precautions to avoid dam- age from static electricity. For details on handling these devices, see “Handling static- sensitive devices”...
  • Page 31 1) Verify that you have selected the correct VRM to be replaced. The LED next to the failing VRM will be on. 2) Grasp the VRM at both upper corners and lift it out of the slot. b. Holding the new VRM by the upper corners, plug it firmly into the slot. 6.
  • Page 32 Captive screws Heat sink Protective cover b. Align the heat sink over the microprocessor; then, carefully set it down on top of the microprocessor. c. Using a screwdriver, secure the heat sink to the microprocessor socket on the SMP board using the two captive mounting screws. Press firmly on the screws and tighten them, alternating between them.

  • Page 33: Dimms

    Currently, your SS3840 supports the Memory Mirroring and Memory ProteXion features of the Active Memory technology. How- ever in the future, SAMSUNG might also support the hot-swap feature of the Active Memory technology. Be sure to check the SAMSUNG support Web site occasionally to ensure that you have the most current levels of system software installed.

  • Page 34: Installing Dimms

    • The installing or removing of DIMMs changes the configuration information in the server. Therefore, you must change and save the new configuration information by using the Configuration/Setup Utility program. When you restart the server, the system displays a message indicating that the memory configuration has changed.
  • Page 35 6. Install the DIMM: DIMM Retaining clip a. Open the retaining clip on each end of the DIMM connector. Turn the DIMM so that the pins align correctly with the connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently.

  • Page 36: Reinstalling An Smp Expansion Module And Cover

    Reinstalling an SMP Expansion Module and cover After installing options in the SMP Expansion Module, you will need to reinstall the SMP Expansion Module cover and reinstall the SMP Expansion Module in the server. Complete the following steps to reinstall the SMP Expansion Module cover: 1.
  • Page 37 e. Lift slightly on the locking levers and rotate them back until they stop. Note: The illustrations in this document might differ slightly from your hardware. Locking levers Handle 2. Install the SMP Expansion Module into the server. Locking levers Center plane Handle a.
  • Page 38 d. Rotate the SMP Expansion Module locking levers forward until the SMP Expansion Module is securely fastened in place. Refer to the following illustra- tion. Center plane Locking levers Cover Handle e. Install the retention bracket. Note: If there are two SMP Expansion Modules installed in your server, you must install the retention bracket for each of the SMP Expansion Modules.

  • Page 39: Completing The Installation

    Completing the installation 1. Put the right side of the cover in place first, and then put the left side in place. Press down to latch the two halves of the cover in place. 2. Install the server in the rack cabinet. Refer to the Rack Installation Instructions that came with your server for detailed information on how to install the server in a rack cabinet.

  • Page 40: Working With Cables

    Working with cables You can connect the following cables to the rear of your server: SMP Expansion, power, RXE Expansion, SCSI, Ethernet, USB, video, auxiliary pointing device, and RXE management cables. Notes: 1. Refer to the following illustration to locate the connectors on the back of your server.

  • Page 41: Smp Expansion Cabling

    Note: If your server model came with an operating system installed, see the software documentation provided with your server for additional cabling instructions. For details about the locations and functions of all of the ports, indicators, and connectors refer to “Server controls and indicators” on page 35. SMP expansion cabling: Your server has up to six SMP Expansion Ports located on the back of the server, depending on your configuration.

  • Page 42: Scsi Cabling

    Complete the following steps to cable the server to a remote I/O enclosure if two SMP Expansion Modules are installed: 1. Using an RXE Expansion cable, connect one end of the cable to RXE Expansion port B on the server. 2.

  • Page 43: Remote Supervisor Adapter Cabling

    Remote Supervisor Adapter cabling: Your server comes with a Remote Supervisor Adapter. Chapter 2. Installing options...
  • Page 44 Installation Guide...

  • Page 45: Chapter 3. Server Power, Controls, And Options

    Chapter 3. Server power, controls, and options This chapter describes the controls and indicators, and provides the information needed to turn on and turn off the server. Server controls and indicators The following section identifies the controls and indicators on the front and rear of your server.
  • Page 46 Locator light: This blue light is used to help you locate other devices connected to the server. CD-ROM drive eject button: Push this button to release a CD-ROM drive from the server. CD eject button: Push this button to release a CD from the drive. CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM drive is in use.

  • Page 47: Rear View

    Rear view RXE Expansion Port (B) System power System power Auxiliary pointing connector (1) connector (2) device connector Keyboard port Remote Supervisor Adapter ports Ethernet activity light Ethernet SMP Expansion Port 1 link light SMP Expansion Port 2 Gigabit Ethernet SMP Expansion Port 3 port SCSI port...
  • Page 48 • ASM interconnect port - Signal cables for managing expansion module resources are connected to this port. • Ethernet link light: This green light, located on the right of the Ethernet port, goes on when there is an active link connection on the Ethernet controller for the Ethernet port.

  • Page 49: Turning On The Server

    Turning on the server You can turn on the server in any of the following ways: • If the power cords are connected to a power source, you can press the power-con- trol button on the front of the server. Notes: 1.

  • Page 50: Turning Off The Server

    Turning off the server Complete the following steps to manually turn off the server: 1. Review the information in “Safety” on page v. 2. See your operating system documentation for the proper procedure to shut down the operating system. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.

  • Page 51: Standby Mode

    Standby mode Standby mode refers to the condition in which the server is connected to an ac power source but the server operating system is not running and all core logic is shut down except for the service processor. In Standby mode, the server can respond to service processor requests, such as a remote request to turn on the server.
  • Page 52 Installation Guide...

  • Page 53: Chapter 4. Configuring Your Server

    Chapter 4. Configuring your server The following configuration programs are provided with your server: • Configuration/Setup Utility This program is part of the basic input/output system (BIOS) code that comes with your server. You can use this program to configure the serial connector assign- ment, change the drive startup sequence, set the date and time, and set pass- words.

  • Page 54: Using The Configuration/Setup Utility Program

    Using the Configuration/Setup Utility program Configuration/Setup is a menu-driven utility that is part of the BIOS code that comes with your server. You can use it to: • Configure system devices and ports • Change the drive startup sequence • Enable USB keyboard and mouse support •...

  • Page 55: Using The Serverguide Cd

    Using the ServerGuide CD The ServerGuide CD provides state-of-the-art programs to detect the server model and hardware options that are installed, configure the server hardware, provide device drivers, and help install your network operating system (NOS). Important: If your server model came with an operating system installed, see the software documentation provided with your server for configuration information.

  • Page 56: Using The Serveraid Configuration Programs

    • Independent power, which enables around-the-clock access to the server even when the server power is off • E-mail alerts • Event logs that are timestamped, saved by a battery power unit, and can be attached to e-mail alerts • Redirection of the server graphical or text console •...

  • Page 57: Chapter 5. Solving Problems

    Chapter 5. Solving problems This section provides basic troubleshooting information to help you resolve some common problems that might occur while setting up your server. Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: •...

  • Page 58: Serverguide Startup Problems

    ServerGuide startup problems Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Note: If your server model came with an operating system installed, see the software documentation provided with your server for configuration information. Table 1.

  • Page 59: Troubleshooting Charts

    Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Attention: If diagnostic error messages appear that are not listed in the following tables, make sure that your system has the latest level of BIOS code installed. If you have run the diagnostic test programs or if running the tests does not reveal the problem, call for service.
  • Page 60 Table 2. Troubleshooting charts (continued) Device Suggested action The mouse or pointing device Verify that the mouse or pointing-device cable is securely connected and the does not work. device drivers are installed correctly. Try using another mouse or pointing device. If the problem remains, call for service.
  • Page 61 An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, see your SAMSUNG reseller or SAMSUNG marketing representative. If the problem remains, call for service. Wrong characters appear on If the wrong language is displayed, update the BIOS code with the correct language.

  • Page 62: Light Path Diagnostics Feature Overview

    Table 2. Troubleshooting charts (continued) Device Suggested action Serial port Verify that: Each port is assigned a unique address by the Configuration/Setup Utility The number of serial ports program and none of the serial ports are disabled. identified by the operating The serial-port adapter, if you installed one, is seated properly.
  • Page 63 Your server is designed so that any LEDs that have illuminated, can be illuminated again without ac power after you open the cover. This feature helps you isolate a problem if an error causes the server to shut down. See “Light Path Diagnostics table” on page 55.

  • Page 64: Identifying Problems Using The Light Path Diagnostics

    Identifying problems using the Light Path Diagnostics This section provides the information needed to identify problems that might arise dur- ing installation using the Light Path Diagnostic feature. The diagnostic panel: The diagnostics panel should be the first place you look for help in identifying problems.

  • Page 65: Light Path Diagnostics Table

    Light Path Diagnostics table The system-error LED on the operator information panel is lit when certain system errors occur. If the system-error LED on your server is lit, use the following table to help determine the cause of the error and the action you should take. Table 3.
  • Page 66 Table 3. Light Path Diagnostics (continued) Lit LED on diagnostics panel Cause Action An error occurred on a PCI bus. Check the error log for additional information. If you cannot isolate the failing adapter from the information in the error log, try to determine the failing adapter by removing one adapter at a time from the failing PCI-X bus and restarting the server after each...

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