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Logitech G633 Faq
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Logitech G633 Faq

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 G633 - Troubleshooting - Power/Charging Issue: Headset keeps switching on and off by
itself or rebooting
1. Plug the USB cable directly into the motherboard. Avoid plugging it into a hub of any
type. Computer case USB ports will be considered hubs for troubleshooting purposes.
2. Check for firmware updates.
3. If possible, try a different USB cable and repeat Step 1.
4. If the headset does not disconnect with using a different cable, USB cord needs to be
replaced.
 +G633 - Troubleshooting - Connection Issue: Loose cable connection, broken port
1. Plug the USB cable directly into the motherboard. Avoid plugging it into a hub of any
type. Computer case USB ports will be considered hubs for troubleshooting purposes.
2. Check for firmware updates.
3. If possible, try a different USB cable and repeat Step 1.
4. If headset works with using a different cable, the USB cord needs to be replaced.
 +G633 - Troubleshooting - Audio Issue: No audio
1. Open Logitech G HUB and select the G633 headset.
2. Select the Acoustics tab on the left and then check Enable Surround Sound.
3. Select Test Surround Sound.
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Summary of Contents for Logitech G633

  • Page 1  G633 - Troubleshooting - Power/Charging Issue: Headset keeps switching on and off by itself or rebooting 1. Plug the USB cable directly into the motherboard. Avoid plugging it into a hub of any type. Computer case USB ports will be considered hubs for troubleshooting purposes.
  • Page 2 3.5mm mode with a known working device such as a cellphone, console controller, or PC sound card.  +G633 - Troubleshooting Best Practices The following best practices should be followed before troubleshooting G633 7.1 RGB Gaming Headset issues: ...
  • Page 3 3. Confirm the firmware version is current. Version 98.3.27 is current as of January 2019. If the headset does not have the latest firmware, make sure the headset and the USB Wireless Mix Adapter are plugged directly into the motherboard before you start the firmware update process.
  • Page 4 PC sound card. Call a friend, join a voice party using the software or platform of your choice, or record a voice clip to test mic functionality. 8. If the test fails, RMA if under warranty. Wiring on the G633 or 3.5mm jack may be faulty.
  • Page 5 1. Click Start > Control Panel > Hardware and Sound > Sound. Select the Recording tab. Make sure the G633 microphone is selected as the Default Device and the Default Communication Device. 2. Right-click on the microphone, then left-click on Properties. Select the Levels...
  • Page 6 3. Select the Listen tab, check Listen to this device and then click OK. At this point, the mic should be picking up sound and outputting it to the left and right channels.
  • Page 7  +G633 - Troubleshooting - Audio Issue: Static noise, feedback, or crackling when moving or using the Mic  If you're using the USB Adapter, make sure that the separate headphone and microphone ports are plugged into the correct input/output ports and are connected securely.
  • Page 8 6. If the headset works, the USB cable needs to be replaced.  +G633 - Troubleshooting - Audio Issue: No Audio - getting static sound on left right side 1. Open Logitech G HUB and select the G633 headset.
  • Page 9 The test will begin and simulate each channel. You should hear the test from the left and right channels of the G633 headset. 3. If the speaker test fails try moving the affected ear cup to see if the sound becomes intermittent.