TSL USP3 Series User Manual page 73

Warranty
TSL Products warrants its product to be free from defects in material and workmanship for a
period of one (1) year from the date of sale to the original purchaser from TSL Products.
In order to enforce the rights under this warranty, the customer must first contact TSL's
Customer Support Department to afford the opportunity of identifying and fixing the
problem without sending the unit in for repair. If TSL's Customer Support Department
cannot fix the problem, the customer will be issued a Returned Merchandise Authorization
number (RMA). The customer will then ship the defective product prepaid to TSL Products
with the RMA number clearly indicated on the customer's shipping document. The
merchandise is to be shipped to:
TSL Products
19770 Bahama St.
Northridge, CA. 91324
USA
Failure to obtain a proper RMA number prior to returning the product may result in the
return not being accepted, or in a charge for the required repair.
TSL Products, at its option, will repair or replace the defective unit. TSL Products will return
the unit prepaid to the customer. The method of shipment is at the discretion of TSL
Products, principally UPS Ground for shipments within the United States of America.
Shipments to international customers will be sent via air. Should a customer require the
product to be returned in a more expeditious manner, the return shipment will be billed to
their freight account.
This warranty will be considered null and void if accident, misuse, abuse, improper line
voltage, fire, water, lightning or other acts of God damaged the product. All repair parts are
to be supplied by TSL Products, either directly or through its authorized dealer network.
Similarly, any repair work not performed by either TSL Products or its authorized dealer may
void the warranty.
After the warranty period has expired, TSL Products offers repair services at prices listed in
the TSL Products Price List. TSL Products reserves the right to refuse repair of any unit
outside the warranty period that is deemed non-repairable.
TSL Products shall not be liable for direct, indirect, incidental, consequential or other types of
damage resulting from the use of the product.
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USP3 User Manual Page 73 of 73