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Related Manuals for PPP Taking Care Personal Alarm
Summary of Contents for PPP Taking Care Personal Alarm
- Page 1 Your Personal Alarm SET-UP & USER GUIDE...
- Page 2 Welcome This step-by-step guide includes simple instructions on installing and using your Personal Alarm. Please keep it in a safe place for future reference. By choosing our service you are joining thousands of satisfied customers who can now stay safe and independent in their own homes.
- Page 3 What’s in your Personal Alarm box? Alarm unit Telephone adapter Telephone lead Power adapter Pendant (comes with neck cord and wrist strap) We’re happy to help if you have any questions Please call us on 0800 085 7310 Lines open 9am–5pm...
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Page 5: Table Of Contents
Contents Setting up your alarm .......... 5 - 12 Connect the leads and power ......6 - 8 Set the time and date ........... 9 - 10 Test the alarm unit and pendant ......11 - 12 Using your alarm .......... -
Page 6: Setting Up Your Alarm
How to set up your Personal Alarm Your alarm service has already been set up with your details and those of your emergency contacts. There are now three steps to follow: • S T E P O NE Connect the leads and power •... -
Page 7: Connect The Leads And Power
Connect the leads and power S TE P O N E Connect the leads and power • Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted) • Plug the telephone adapter into the alarm unit socket labelled •... - Page 8 Connect the leads and power • Plug the telephone lead into the alarm unit socket labelled LINE and the telephone wall socket. NO BROADBAND LINE • If your home has broadband, please ensure the alarm unit is plugged into the ADSL filter provided by your broadband supplier BROADBAND LINE...
- Page 9 Connect the leads and power • Ensure the mains power is switched • Plug in the power adapter and connect it to the socket labelled • Switch the mains power Only use the power adapter supplied with the alarm unit...
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Page 10: Set The Time And Date
S TE P T WO Set the time and date Make sure you have completed step one before you continue. You should see a green LED light. When you set the date and time, you won’t see them shown on the unit. But we need this information if we see a problem that requires us to send you an alert. - Page 11 Set the time and date • Make sure you know today’s date. Then lift the telephone handset and type the following: *61* • Now add the day of the month (01-31) • Add the month (01-12) • Add the last two digits of this year (00-99) •...
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Page 12: Test The Alarm Unit And Pendant
S TE P THRE E Test the alarm unit and pendant • Activate and test your unit by pressing the red button on the alarm unit. This will generate a call through to the Emergency Resolution Centre. • When the operator answers, let them know that you have just installed the alarm unit. - Page 13 Test the alarm unit and pendant • The testing works out the range of the unit in your home and garden and identifies any blackspots. The pendant should work up to 75m away from the unit. • The operator will guide you through testing at several spots in your home.
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Page 14: Using Your Alarm
Using your alarm YO UR PE NDA NT • The pendant works with your alarm unit. • When you press the button, a red light will show and the alarm will alert our 24 hour Emergency Resolution Centre. • The operator will know who you are and where you live, even if you cannot speak or hear them. - Page 15 Using your alarm TH E L I G H T O N YO U R P E NDANT • When the button is pressed on the pendant it will display a small red light. If this light flashes, this means that the pendant’s battery is low. The pendant will automatically notify the 24 hour Emergency Resolution Centre, who will contact you to arrange a replacement pendant.
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Page 16: Your Alarm Unit
Your alarm unit The speaker on your unit is where you will hear the voice of someone from the Emergency Resolution Centre. To work properly, the alarm unit must be plugged into both a power socket and telephone socket at all times. Radio Antenna Cancel Button (Green) - Page 17 Your alarm unit TH E L I G H T S O N YO U R A L ARM U NI T STATUS LIGHT THIS MEANS (GREEN/RED) Green light on Alarm is working Red light flashing Battery is getting low (every 4 seconds) Red light flashing Telephone line...
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Page 18: Making An Emergency Call
Making an emergency call If you need help, press either your pendant button or the red button on the alarm unit. The alarm indicator will flash red. The alarm unit will announce ‘Do not worry, your alarm telephone is dialling for assistance’... -
Page 19: Cancelling A Call
C ANC E LL IN G A N A L A RM CA LL • If you press the red help button by accident, just wait 5 seconds and press the green cancel button on the alarm unit. The unit will not let you cancel immediately (to avoid accidental cancellation). -
Page 20: Extension Devices
Extension devices Do you have any other devices that also use the telephone line? This could include extension phones or TV set-top boxes. They must also be plugged into the unit using the telephone adapter . In turn, must be plugged into the socket labelled These steps are essential, as they let the unit disconnect any extension telephones when raising an... -
Page 21: Help And Support
Help and support IMP O R TA N T INF O RM AT ION WARNING: An alarm call will not reach the Emergency Resolution Centre if the extension leads are not plugged into the alarm unit and your telephone extension is in use or off the hook. If there is a fault on your telephone line this will also stop the alarm call reaching the Emergency Resolution Centre. -
Page 22: Things To Remember
Things to remember Remember to wear your that they have been pendant at all times. provided to us as a named responder in the event of Keep the alarm unit an emergency. connected to the mains power at all times. Tell your emergency contacts to store our Connect the alarm unit to... - Page 23 Things to remember D O N' T Expose the alarm unit to water or other liquids. Connect cables other than those supplied with the alarm unit. Place the alarm unit next to a noisy device, such as a television, radio or washing machine.
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Page 24: Common Faults
Common faults FAULT SOLUTION The alarm unit says: Check the alarm unit is plugged ‘Warning – telephone into a working telephone socket. line disconnected’. The alarm unit will not work unless connected to a working telephone line. The alarm unit says: Check the alarm unit is plugged ‘Warning –... -
Page 25: Specifications
Specifications BATTERY INFORMATION All batteries should be disposed of in accordance with the latest legislation TECHNICAL DETAILS Weight: 572g (939g packaged) Dimensions: 185mm x 122mm x 41mm (WxLxD) Mains power: 230v ac 13A electrical socket (3 Watts) Stand-by battery: 2500mAhr capacity (continually internally charged) Back-up time: 40 hours of stand-by operation allowing for one 30 minute alarm call (minimum expected at date of... - Page 26 D EC L ARATIO N OF CONFOR MIT Y Our alarm manufacturer Tunstall declares that the radio equipment is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following address: www.tunstall.co.uk/approvals Our policy of continual development means that product specification and appearance may change without notice.
- Page 27 Your fee includes a lifetime warranty on all equipment...
- Page 28 LL | PA | 0220 We’re happy to help if you have any questions Please call us on 0800 085 7310 Lines are open 9am–5pm, Monday to Friday. PPP Taking Care Linhay House Linhay Business Park Ashburton TQ13 7UP SL0194V5aJAN20...
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