Cleaning And Troubleshooting; Questions Or Problems - Capsa Healthcare KirbyLester KL1 Daily Cleaning Instructions

5. Cleaning and Troubleshooting

Problem or Error Code
E-1, E-9, O-S or unit counts by itself
Overcounts (more counted than poured)
Undercounts (fewer counted than
poured)
Display flashes "----" instead of "0000"
with tray pushed in
Display reads "0000" even though
counting tray is not fully inserted

6. Questions or Problems

Please contact Service at 800.243.2465 or techsupport@capsahealthcare.com.
Probable Cause
Glass detector windows contain dust,
residue or are cracked.
Glass detector windows contain dust,
residue or are cracked. Or pill fragments
were poured through.
Pouring too fast, or pouring tablets
directly into the funnel hole.
Tray not fully inserted. Tray sensor
window is dirty.
Tray sensor is dirty or damaged.
Possible Solution(s)
Clean glass detector windows
thoroughly. Send unit in for repair if
glass detector window is cracked.
Clean glass detector windows
thoroughly. Send unit in for repair if
glass detector window is cracked.
Remove pill fragments.
Slow pouring speed so the "Pour Slower"
indicator does not activate.
Fully insert tray. Clean tray sensor
window.
Clean tray sensor window. Send unit in
for repair if tray sensor is damaged.
5DIM-380301-DCI-Rev A 6/2017