Troubleshooting; Error Codes - Polaris Alpha iQ+ Owner's Manual

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Troubleshooting

Information.about the cleaner status and any relevant condition will be displayed on the control box and/
or in the iAquaLink app.
™

Error Codes

Control Box
Display
1 Pump Motor
2 Traction Motor Right
3 Traction Motor Left
4 Pump Motor Consumption
5 Drive Motor Consumption
Right
6 Drive Motor Consumption Left
7 Cleaner Floating
8 Cleaner Out of the Water
9
N/A
10 Communication
11 Sensor Unit
N/A Connection Error
In-App Display Suggested Solution
a. Check for corrosion or bent pins in the power cable
connection area.
b. Turn each wheel one quarter turn in one direction
repeatedly until rotation is smooth. Repeat, turning
wheels in the opposite direction until rotation is
smooth.
c. If this does not resolve the problem, contact your
local retailer for a diagnostic review or call customer
service.
a. Check for small debris or hair in the fan impeller.
b. Thoroughly clean the filter canister.
c. If this does not resolve the problem, contact your
local retailer for a diagnostic review or call customer
service.
a. Thoroughly clean the filter canister.
b. Turn off the cleaner and submerge. Shake to release
air bubbles. Restart cycle.
c. If this does not resolve the problem, contact your
local retailer for a diagnostic review or call customer
service.
• Turn cleaner power off, then submerge cleaner
according to correct procedure.
• Turn off the cleaner and submerge. Shake to release
air bubbles. Restart cycle.
• Cleaner has completed a cleaning cycle. This is not
an error. No action required.
a. Turn cleaner power off and on again to reset.
b. Check floating cable connection to the control box.
Check for corrosion or bent pins at the connection
point.
c. If this does not resolve the problem, contact your
local retailer for a diagnostic review or call customer
service.
• Contact approved service station for replacement.
a. Check that the control box is plugged into a GFCI
outlet and that the Wi-Fi icon is illuminated.
b. If not, go through the set-up steps to reconnect to the
home router. Check that the router is in close enough
range to the control box. Install a Wi-Fi extender if
necessary.