Arlo Video Doorbell User Manual
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Arlo Video Doorbell User Manual

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Summary of Contents for Arlo Video Doorbell

  • Page 1 Wired Video Doorbell User Manual...

  • Page 2: Table Of Contents

    Get the Arlo app ......................6 Do more with Arlo ......................7 FAQs ..........................7 Get Started Use the Arlo app for installation and setup ..............10 Install the Power Kit in your chime box ..............10 Install your Video Doorbell ..................11 Use the optional wire extensions ................12 Video Doorbell LED .....................14...
  • Page 3 Use your Video Doorbell to trigger a camera to record .........48 Troubleshooting Video Doorbell doesn’t scan the QR code in the Arlo app during setup The Arlo app doesn’t find the doorbell during setup ..........51 Connect your mobile device to a 2.4 GHz WiFi network during setup...
  • Page 4 The chime doesn’t ring when I press the doorbell ..........54 Video Doorbell LED doesn’t light ................54 Power interruption notification ...................55 Remove the Video Doorbell from its mount ............55 Reset the Video Doorbell ....................56 Can’t see video streams in a browser ................57 WiFi signal interference ....................57...

  • Page 5: Get To Know Your Arlo Video Doorbell

    1. Get to Know Your Arlo Video Doorbell The Arlo Video Doorbell lets you get notifications when motion is detected and view live video on your phone. Get the bigger picture of what’s at your door, from head to toe or a package on the ground. Even see clearly in low light with night vision. Speak to visitors with two-way audio or use pre-recorded quick reply messages when you’re...

  • Page 6: Video Doorbell Rear View

    Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the...

  • Page 7: Do More With Arlo

    No. You can connect your Arlo Video Doorbell directly to your home’s 2.4 GHz WiFi network. • Is leaving a message on the Arlo Video Doorbell the same as leaving a message on the Arlo Audio Doorbell? Yes. If no action has been taken 20 seconds after a doorbell press, the visitor is prompted to leave a voicemail.

  • Page 8: Get Started

    2. Get Started You can install the Arlo Video Doorbell yourself, or contact a local electrician or professional to assist you. Arlo has partnered with HelloTech in the US to provide nationwide professional installation services for the Arlo Video Doorbell. For more information, visit www.HelloTech.com/arlo.
  • Page 9 3. Connect the two probes from the multimeter to the wires from your doorbell. 4. Read the voltage level on your multimeter’s display. If the voltage level is between 16-24 VAC, you can use the Arlo Video Doorbell with your current doorbell transformer.

  • Page 10: Use The Arlo App For Installation And Setup

    2. Follow the instructions in the Arlo app to install and set up your Arlo Video Doorbell. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...

  • Page 11: Install Your Video Doorbell

    • The items that came in the Arlo Video Doorbell box • Phillips screwdriver • (Optional) power drill After installing the Power Kit in your chime box, follow the steps in the Arlo app to install your doorbell. The Arlo app guides you through installation in this order: 1.

  • Page 12: Use The Optional Wire Extensions

    The angled mounting plate lets you install your doorbell so that it is angled toward the left or angled toward the right. 4. Follow the instructions in the Arlo app to connect the wires and install your doorbell.
  • Page 13 Ensure that the mounting screws are completely screwed in and flush with the mounting plate so that the Video Doorbell clips securely into the mounting plate. You are ready to use the Arlo app to continue the setup process for your Video Doorbell.

  • Page 14: Video Doorbell Led

    2.4 GHz WiFi network. • Flashing white. Your Video Doorbell is scanning for a QR code, attempting to connect to WiFi, or attempting to connect to the Arlo network. If your doorbell LED continues to flash white for more than a few minutes, change the WiFi settings in your phone to connect to the same 2.4 GHz WiFi network as the doorbell.

  • Page 15: Tips For Optimal Wifi Performance

    • Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2 meters) between your Arlo Video Doorbell and any Arlo cameras that you install. These materials can reduce WiFi signal strength if they are located between WiFi devices: •...

  • Page 16: Control When Your Doorbell Detects Motion

    Video Doorbell Control when your doorbell detects motion You control when your Arlo Video Doorbell detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes: • Armed •...

  • Page 17: Use Your Video Doorbell

    If the visitor leaves a message, it is saved as a Doorbell recording in your Arlo library. If you want to receive the call on a different phone, you can log out of the Arlo app on the first smartphone and log into the Arlo app on another smartphone or tablet.

  • Page 18: Respond To A Visitor With A Quick Reply

    7. When you’re finished, tap End. Respond to a visitor with a Quick Reply 1. When you receive a call from the Arlo Video Doorbell, tap Accept. 2. If you’re prompted to allow Arlo to access the camera, tap OK.

  • Page 19: Play A Message From A Visitor

    3. Tap Device On. Control the LED The LED on your Video Doorbell indicates how the doorbell is operating. By default, the doorbell lights white in a slow breathing pattern when motion is detected and lights solid white when a video call is accepted and active. You can toggle these LED patterns on and off.

  • Page 20: Change The Call Settings

    Turn the siren on and off Your doorbell includes a siren that you can turn on to discourage tampering by an unwanted visitor. With an Arlo Smart plan, you can activate the siren from the push notification sent on motion detection.

  • Page 21: View And Record Videos

    4. View and Record Videos When you open the Arlo app, the Devices page displays your video doorbell feed. Tap to turn the siren on and off. Live camera feed from the doorbell Tap Play to begin streaming or Stop to stop.

  • Page 22: View Your Video Doorbell's Camera Feed

    Video Settings. 1. Open the Arlo app. 2. Tap Library. 3. Tap any live video or prerecorded video from your Arlo library. A full screen view displays. 4. To pan and zoom using a mobile device: •...

  • Page 23: Take A Snapshot From Live Video

    2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use Talk and Listen, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio automatically opens, allowing you to use Talk and Listen.

  • Page 24: Motion Detection Activity Zones

    Video Doorbell Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices.

  • Page 25: View Recordings And Snapshots

    Your Arlo Video Doorell records when it is in an armed mode and detects motion. Your Arlo recordings are sent to your Arlo account in the cloud and stored in your library. Recordings are encrypted with your user name and password.

  • Page 26: Download Recordings

    Video Doorbell Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page.
  • Page 27 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.

  • Page 28: Change Your Settings

    5. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.
  • Page 29 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1.

  • Page 30: Use Face Or Fingerprint Authentication

    • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app.

  • Page 31: Customize Your Profile

    4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.arlo.com. 1. Open the Arlo app. 2. Tap Settings.

  • Page 32: Reset A Forgotten Password

    6. Tap Change Password. Your new password is saved. Reset a forgotten password If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address.
  • Page 33 Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 34: Change The Time Zone

    Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the Arlo Video Doorbell. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved.
  • Page 35 5. Tap Save. Change the type of chime the doorbell triggers You can set your Arlo Video Doorbell to trigger a mechanical, digital, or no chime when someone presses the doorbell button. Before changing the chime settings in the Arlo app, you must wire your Arlo Video Doorbell and Power Kit to the correct chime configuration.
  • Page 36 Turn Auto HDR on and off High dyanmic range (HDR) solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Your Arlo Video Doorbell automatically determines when to use HDR. HDR is optimized for outdoor environments.

  • Page 37: Adjust The Flicker Setting

    Speaker Volume slider. Adjust the flicker setting The combination of certain artificial light sources and the Video Doorbell’s camera shutter speed might result in flickering or dark lines in recorded video. The default setting is Auto (60 Hz), but you can change this setting to 50 Hz.

  • Page 38: Remove A Device From Your Account

    2. Tap Settings > My Devices. 3. Tap the device. 4. Scroll down and tap Remove Device. Restart the Video Doorbell from the Arlo 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Scroll down to the bottom of the page and tap Restart.

  • Page 39: Modes, Rules, And Alerts

    6. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 40: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications.

  • Page 41: Rules For Modes

    Video Doorbell Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms.

  • Page 42: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.

  • Page 43: Set Up Arlo Geofencing

    7. Change the start and stop times and tap Save. Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone.
  • Page 44 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your...

  • Page 45: Geofencing With Multiple Mobile Devices

    Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile devices. Arlo uses the first-in, last-out principal to manage households where more than one person uses geofencing. If everyone leaves home with their mobile devices, this triggers an away state. Since no one is inside the geofence, your cameras are armed.
  • Page 46 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device.
  • Page 47 Set up Arlo Geofencing on page 43. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode.

  • Page 48: Use Your Video Doorbell To Trigger A Camera To Record

    Use your Video Doorbell to trigger a camera to record You can set up a rule so that your Video Doorbell triggers an Arlo camera to start recording when the doorbell detects motion. For example, you can trigger an Arlo wire-free camera overlooking your front entry to record, even if the camera doesn’t...
  • Page 49 Video Doorbell 9. Tap Next The Motion Settings page shows your settings in Then do the following. 10. Tap Done. Modes, Rules, and Alerts User Manual...

  • Page 50: Troubleshooting

    Turn up the brightness on your phone to the highest level. On an iPhone, also select Light (not Dark) under Settings > Display & Brightness. • If your phone is small, consider using the Arlo app on a tablet to set up your doorbell.

  • Page 51: The Arlo App Doesn't Find The Doorbell During Setup

    The Arlo app doesn’t find the doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your Arlo Video Doorbell on the same WiFi network that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must connect your phone to the same 2.4 GHz WiFi network.

  • Page 52: Connect Your Mobile Device To A 2.4 Ghz Wifi Network During Setup

    Connect your mobile device to a 2.4 GHz WiFi network during setup Your Arlo Video Doorbell can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi band.

  • Page 53: Use Bypass Mode For The Power Kit

    • Your doorbell chime rings or buzzes at unexpected times, while your Arlo Video Doorbell is operating. • The LED on the front of your Arlo Video Doorbell is amber during initial setup. To activate Bypass mode on your Arlo Power Kit: 1.

  • Page 54: The Chime Doesn't Ring When I Press The Doorbell

    Video Doorbell LED doesn’t light on page 54. • Check the chime setting in the Arlo app. For your chime to ring, the chime setting in the Arlo app must be set to Mechanical or Digital, depending on the type of doorbell chime you have.

  • Page 55: Power Interruption Notification

    Arlo app. Remove the Video Doorbell from its mount After you install the Video Doorbell, you can remove it from the mount so that you can access the doorbell’s rear panel.

  • Page 56: Reset The Video Doorbell

    2. Use a paperclip or the release pin to press and hold the reset button on the back of the doorbell for about 10 seconds. The doorbell LED flashes white. 3. To add the doorbell to your Arlo account and set it up, open the Arlo app and tap Add New Device. Troubleshooting...

  • Page 57: Can't See Video Streams In A Browser

    Out of range Make sure that your Arlo Video Doorbell is no farther than 300 feet (90 meters) from your WiFi router. The range might be less if metal objects or thick walls and ceilings are between your router and the Arlo Video Doorbell.
  • Page 58 If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to...

  • Page 59: Troubleshoot Arlo Geofencing

    Prepare your mobile device for geofencing on page 44. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app.
  • Page 60 © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.com, Inc.

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