Troubleshooting - Whirlpool duet Front-Load Washer Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the
cost of a service call...
Washer displaying code message and tone sounds
"HF" (Water Inlet Problem—no or insufficient water
supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
HOLD TO START. If the problem remains, call for service.
"F02" (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96 in. (2.4 m) above the floor?
"SUD" (Suds Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. "SUD" is displayed
during rinsing and at the end of the cycle to inform you that
Suds Routine was activated. To avoid excessive sudsing,
reduce detergent amounts or use HE detergents.
"F" Variables [F4 to F16] (Electrical Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN/SPIN if there is excessive water in the washer.
Re-select cycle and select HOLD TO START. If the problem
remains, call for service.
Washer won't start
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the washer door firmly shut?
Has a cycle been selected, but HOLD TO START has not
been selected and held for one second?
Was the door open after completion of last cycle?
Washer won't fill, wash or rinse
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Washer stops
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug?
Check electrical source or call electrician.
Has a fuse blown or has the circuit breaker tripped?
If problem continues, call electrician.
Are you using an extension cord?
Do not use an extension cord.
Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 96 in. (2.4 m) above the floor?
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Is the "SUD" routine active?
Cycle will complete once extra suds are removed.
Washer makes noise or vibrates
Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring
requirements. Noise and vibration may be reduced by placing
a piece of ¾ in. (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
Washer leaks
Check household plumbing for leaks.
Dispensers clogged or leaking
Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or liquid
chlorine bleach to the correct compartments. Add powdered
or color-safe bleach to the detergent compartment.
Is the detergent separator in the correct position?
Separator should be in the front position when using liquid
detergent and in the back position when using powdered
detergent.
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