Cricket Alcatel APPRISE User Manual
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Cricket Alcatel APPRISE User Manual

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APPRISE
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Summary of Contents for Cricket Alcatel APPRISE

  • Page 1 APPRISE User Guide...
  • Page 2 For applications available through Cricket, we offer privacy controls that let you decide how an application may use the location of your phone and other phones on your account. However, the Cricket privacy tools do not apply to applications available outside of Cricket.

  • Page 3: Table Of Contents

    Table of contents Getting started ......................5 Phone setup ........................5 Extending the battery life .................... 8 Powering your phone on/off ..................8 Getting around ......................10 Getting to know your phone ..................11 Key functions ....................... 12 Phone calls ......................22 Making calls ........................
  • Page 4 Email ........................33 Setting up the first email account ................33 Checking your emails ....................33 Responding to an email .................... 34 Writing and sending an email ................... 35 Adding and editing email accounts ............... 35 Changing general email settings ................36 Connecting to the Internet ..................37 Connecting to a Wi-Fi network .................
  • Page 5 Changing the device name ..................47 Pairing with another Bluetooth device ..............48 Unpairing from a Bluetooth device ................48 Sending data via Bluetooth ..................49 Receiving data via Bluetooth ................... 49 Entertainment ......................50 Capturing a photo ..................... 50 Adjusting camera settings ..................51 Camera Modes ......................
  • Page 6 Security ........................63 Accounts ........................64 Accessibility ......................... 64 Privacy ......................... 65 Digital Wellbeing & Parental controls ..............65 Google ......................... 65 AT&T Software Update ....................66 System .......................... 66 Troubleshooting.......................70 For your safety ......................73 General safety ......................73 FCC RF Exposure Information (SAR) ................. 74 FCC compliance ......................

  • Page 7: Getting Started

    Getting started Phone setup Installing the NANO SIM card You must insert your SIM card to make phone calls. You do not need to power off your phone before inserting or removing the SIM card. 1. Remove the back cover by gently pulling up on the indentation on the bottom left of the cover.
  • Page 8 2. Insert the SIM card and microSD card as shown in the illustration below. 3. Ensure that SIM and microSD cards have been properly secured. Note: microSD card sold separately. WARNING: To avoid damage to the phone, only use the standard NANO SIM card provided by your service provider.
  • Page 9 Charging the battery Your phone’s battery should have enough power for the phone to power on, acquire a signal, and place several calls. You should fully charge the battery as soon as possible. When the battery is low, a low-battery warning icon will appear on the screen.

  • Page 10: Extending The Battery Life

    WARNING: Only use Alcatel-approved chargers and cables. The use of unapproved accessories could damage your phone. Extending the battery life Active applications, screen brightness levels, Bluetooth and Wi-Fi usage, and GPS functionality can drain your battery. Follow the helpful tips below to conserve your battery power: • Reduce the time before the Sleep Mode function is activated.
  • Page 11 Setting up your phone for the first time Follow the steps below to set up your phone for the first time or after a factory reset: 1. Tap the language field to select the language you want to use and then tap START.

  • Page 12: Getting Around

    Waking up your phone Press the Power key to activate your screen display. Note: You will need to enter your unlock method, if enabled, to unlock your screen (see Settings > Security > Screen lock). Getting around Touch control Your phone’s touch screen allows you to control actions through a variety of touch gestures.

  • Page 13: Getting To Know Your Phone

    Getting to know your phone Headset port Light and proximity sensor Speaker Camera LED Indicator Volume keys Google Power/Lock key Assistant Button Touch screen Recent apps Back Home Microphone Charging port...

  • Page 14: Key Functions

    Camera Camera flash/Flashlight Volume keys Google Power/ Assistant button Lock key Key functions Recent apps • Tap to switch between apps and files you've recently opened. Home • From any application or screen, tap to return to the Home screen. • Press and hold to activate your Google Assistant.
  • Page 15 Back • Tap to go back to the previous screen, or to close a dialog box, options menu, the Notifications panel, etc. Power/Lock key • Press: Lock the screen/Light up the screen. • Press and hold: Show the popup menu to select from Power off/ Restart/Screenshot/Airplane mode.
  • Page 16 Customize your Home screen by adding application shortcuts, widgets, folders, and using wallpapers. Status and notifications bar Voice search Google Folder Favorite apps tray Extended home screen In addition to the main home screen, your phone has extended home screens to provide more space for adding apps, widgets, and more. Once an app or widget is added to the extended home screen, swipe your finger to the left or right to access the extended home screen panels.
  • Page 17 Adding items to your home screen • To add an app to your home screen, swipe up on the home screen to access all the applications on the phone. Press and hold the desired app, and drag it to the home screen. Choosing your wallpaper 1.
  • Page 18 Uninstall or disable an application 1. Swipe up on the home screen. 2. Press and hold an application. 3. To uninstall an app, drag it to X Remove and release it. 4. To enable or disable an application, swipe up on the home screen > Settings >...
  • Page 19 Status and notification icons Status icons 4G connected Speakerphone is on 4G in use Phone microphone is mute LTE connected No SIM card installed LTE in use Vibrate mode Connected to a Wi-Fi network Battery is very low Airplane mode Battery is low Signal strength Battery is partially decreased...
  • Page 20 Notification icons New email message Portable Wi-Fi hotspot is on New text or multimedia Missed call message Problem with SMS or MMS Uploading data delivery Carrier data use threshold Download finished approaching or exceeded New voicemail Select input method An open Wi-Fi network is Upcoming event available Phone is connected via USB...
  • Page 21 Using the Notifications panel Drag down from the Status bar to open the Notifications panel. Drag down once again to enter the Quick settings panel. When there are notifications, you can tap them to access notifications directly. Notifications panel When there are notifications, drag down from the Status bar to open the Notifications panel to read more detailed information.
  • Page 22 Quick settings panel Drag down the Notifications panel to open the Quick settings panel. This will allow you to access frequently used settings like Wi-Fi, screen brightness, airplane mode, and others. You can open this panel from anywhere on your device, including your lock screen.
  • Page 23 Secure your phone Enable an unlock method to keep your phone secure. Select Swipe, Pattern, PIN, Password, or Face Unlock 1. Swipe up on the home screen > Settings > Security > Screen lock. 2. Tap Swipe, Pattern, PIN, or Password. • Tap None to disable screen lock.

  • Page 24: Phone Calls

    Phone calls Making calls Calling from the dial pad 1. From the home screen, tap 2. Tap to open the dial pad. 3. Enter the phone number with the on-screen keypad. Tap to delete incorrect digits. Note: As you enter digits, your phone searches for contacts that match. If you see the number you want to dial, tap it to place the call immediately without entering the rest of the number.
  • Page 25 4. Tap to place the call. Tip: To make an international call, press and hold the 0 key to enter the plus (+) symbol. Next, enter the country code, followed by the area code, and then the phone number. Dial a Recent Number >...

  • Page 26: Receiving Calls

    Receiving calls • Press and swipe up to answer an incoming phone call. • Press and swipe up to reject an incoming phone call. • Tap to set a reminder to call the number back in 5 or 10 minutes. • Tap to reject the call and select a preset test message to send to the caller.
  • Page 27 Managing multi-party calls When call waiting and three-way calling features are available, you can switch between two calls or set up a conference call. Note: Call waiting and three-way call features require network support and may result in additional charges. Please contact your service provider for more information.

  • Page 28: Adjusting Your Phone Settings

    If one of the individuals on the line hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected. To end the conference call, tap Adjusting your phone settings >...
  • Page 29 Accessibility • Teletypewriter (TTY) Call Button TTY assists callers who are deaf, hard of hearing, have a speech disability, or need more than voice alone. Incoming/outgoing speech can be converted to a teletypewriter messaging when TTY call has been established. • Hearing aids Enable hearing aid compatibility.

  • Page 30: Contacts

    Contacts Add contacts on your phone and synchronize them with the contacts in your Google account or other accounts that support contact syncing. To see your contacts, swipe up on the home screen > contacts. Importing and exporting contacts Import/export contacts from/to your NANO SIM card, phone storage, Gmail account, or microSD card.

  • Page 31: Creating A Contact

    > 1. From the Contacts screen, tap the contact you want to share, tap Share. 2. Use the pop-up menu to choose how to share the contact information. Available options will depend on the applications and services installed. Creating a contact 1.

  • Page 32: Linking Contacts

    2. Enter the contact name, phone number or email address you want to find. Matching contacts will be listed. Linking contacts As your phone synchronizes with multiple online accounts, you may see duplicate entries for the same contact. You can merge all the separate information of a contact into one entry in the Contacts list.

  • Page 33: Messaging

    Messaging Use Messaging to exchange text messages (SMS) and multimedia messages (MMS). Opening the messaging screen From the home screen, tap The Messaging screen opens, where you can create a new message, search for messages, or open an ongoing message thread. • Tap to write a new text or multimedia message.

  • Page 34: Replying To A Message

    5. Tap to send your message. Note: Messages sent to email addresses are multimedia messages. Replying to a message Messages you receive are added to existing conversation threads with the same recipient. If the new message comes from a new number, a new thread is created.

  • Page 35: Email

    Email Gmail. Receive and send emails Swipe up on the home screen, tap from your webmail or other accounts using POP3 or IMAP, or access your Exchange ActiveSync account for your corporate email needs. Setting up the first email account 1.

  • Page 36: Responding To An Email

    Responding to an email Reply to or forward a message that you recieve. You can also delete messages and manage them in other ways. Replying to or forwarding an email 1. Open the email you want to reply to or forward. 2.

  • Page 37: Writing And Sending An Email

    Writing and sending an email 1. Open your email Inbox and tap Note: If you have more than one email account added on the phone, tap the sender line to select the account you want to use for sending the message. 2.

  • Page 38: Changing General Email Settings

    Editing an email account Change a number of settings for an account, including how often you check for email, how you’re notified of new emails, your email signature, and details about the servers the account uses to send and receive email. 1.

  • Page 39: Connecting To The Internet

    Connecting to the Internet Your phone’s impressive networking capabilities allow you to access the Internet or your corporate network with ease. You can use default connection settings to connect to the Web via your cellular network or Wi-Fi. The mobile data connection can be enabled/disabled manually. Swipe up on the home screen, tap Settings >...

  • Page 40: Adding A Wi-Fi Network

    Adding a Wi-Fi network Add a Wi-Fi network if the network does not broadcast its name (SSID), or to add a Wi-Fi network when you are out of range. To connect to a secure network, you first need to get the security details from the network’s administrator.

  • Page 41: Connecting To Virtual Private Networks

    Connecting to virtual private networks Virtual private networks (VPNs) allow you to connect to the resources inside a secured local network. VPNs are commonly deployed by corporations, schools, and other institutions to let people access local network resources when not on campus, or when connected to a wireless network. Depending on the type of VPN you are using, you may be required to enter your login credentials or install security certificates before you can connect to your VPN.
  • Page 42 Modifying a VPN 1. Swipe up on the home screen, tap Settings > Network & internet > VPN. 2. Press and hold the VPN that you want to modify. 3. Tap Edit profile and edit the VPN settings you want. 4.

  • Page 43: Browsing The Internet

    Browsing the Internet Use Chrome to view web pages and search for information. Opening a webpage or searching the web Chrome. 1. From the home screen, tap 2. Tap the address box at the top of the web page. If the address box isn’t visible, scroll to the top of the webpage.

  • Page 44: Switching Between Tabs

    Opening a new browser tab > . A new browser window opens and the homepage is loaded. Switching between tabs > to view and switch between tabs. Tip: Tap to close the tab. Setting the home page Your home page opens whenever you launch your browser or open a new tab.

  • Page 45: Changing Browser Settings

    Changing browser settings Configure a number of browser settings to customize the way you browse the web, including several you can use to control your privacy. > Settings in the web page screen. To open the browser settings screen, tap...

  • Page 46: Mobile Hotspot & Tethering

    Mobile Hotspot & Tethering Share your phone's mobile data connection with a single computer via a USB cable (USB tethering) or with up to ten devices at once (wirelessly) by turning your phone into a portable Wi-Fi hotspot. Warning: The functions below may incur additional network charges from your network carrier.

  • Page 47: Rename Or Secure Your Portable Wi-Fi Hotspot

    Rename or secure your portable Wi-Fi hotspot When Mobile Hotspot is activated, you can change the name of your phone's Wi-Fi network (SSID) and secure its Wi-Fi network. • Tap Settings > Network & internet > Tethering & portable hotspot > Mobile hotspot to change the network SSID or set your network security.

  • Page 48: Using Wi-Fi Direct

    Using Wi-Fi Direct Wi-Fi Direct allows two devices to establish a direct, peer-to-peer Wi-Fi connection without requiring a wireless router. Connecting to another device via Wi-Fi Direct 1. Swipe up on the home screen, tap Settings > Network & internet > Wi-Fi. 2.

  • Page 49: Bluetooth

    Bluetooth Bluetooth is a short-range wireless communication technology. Phones or other devices with Bluetooth capabilities can exchange information wirelessly. The Bluetooth devices must be paired before the communication is performed. Turning Bluetooth on/off 1. Swipe up on the home screen, tap Settings > Connected devices > Connection preferences >...

  • Page 50: Pairing With Another Bluetooth Device

    Pairing with another Bluetooth device 1. Swipe up on the home screen, tap Settings > Connected devices > Connection preferences > Bluetooth. position if Bluetooth is off. Tap Pair 2. Slide the Bluetooth switch to the new device to display a list of available devices. 3.

  • Page 51: Sending Data Via Bluetooth

    Sending data via Bluetooth 1. Open the appropriate application and select the file or item you want to share. 2. Select the option for sharing via Bluetooth. The method may vary by application and data type. 3. Tap a Bluetooth device the phone has paired with or wait for it to search for new devices and tap one of them.

  • Page 52: Entertainment

    Entertainment You can use your phone to take photos and record videos. Photos and videos are stored to the phone's internal storage or microSD card (if applicable). You can copy them to your computer or access them in Photos. Capturing a photo Camera.

  • Page 53: Adjusting Camera Settings

    WARNING: Keep a safe distance when using the flash. Do not point the flash toward peoples' or animals’ eyes. Adjusting camera settings to access Camera settings. • Photo size: Set the photo MP size and screen ratio. You can quickly change this setting by tapping from Camera screen.

  • Page 54: Camera Modes

    Camera Modes 1. From the home screen, tap Camera. 2. Swipe left and right on the screen to access camera modes. • Auto: The default camera mode will automatically adjust the focus, lighting, and more. • Filter: Apply real-time filters to your photos. Filters automatically adjust photo settings like brightness, saturation, color hues, and more.

  • Page 55: Using Your Photos

    Using your photos Opening your photos Gallery to view your pictures and videos. From the home screen, tap Sharing pictures, or videos 1. Press and hold a picture or a video. 2. Tap and select how you want to share the items.

  • Page 56: Working With Pictures And Videos

    Working with pictures and videos Gallery offers a wide range of editing features for photos and videos. To edit a picture Find the picture you want to work on, and tap the picture in the full screen view. Share  ...

  • Page 57: Yt Music

    YT Music You can play music files stored on your phone or microSD card. To play a music file, swipe up on the Home screen, then tap YT Music Note: While playing songs with YT Music, the operation of pause, play or skip is still available even if the screen is locked.

  • Page 58: Applications

    Applications Google Apps These Google apps are pre-installed on your phone. Some apps require a Google account -- visit google.com to learn more. Google Pay Google Pay is a simple and fast secure payment service that provides the necessary functions for checkout, allowing you to settle your bills online and in stores with ease.

  • Page 59: Calculator

    Maps Google Maps offers satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning. Note: You must enable location services to use Maps. For more information, see Location Services. Gallery Automatically backs up your photos and videos to your Google account. Play Store Find new apps, movies and TV shows, music, books, magazines, and games in Google Play store.

  • Page 60: Downloads

    2. Tap an existing alarm to configure it, or tap at the bottom of the screen to create a new alarm. 3. Set up the alarm options, such as time, repeat, and alarm sound. Note: To enable or disable existing alarms directly, just slide the switch. Checking World time in the Clock app to check local time for cities around the world.

  • Page 61: Phone Settings

    Phone settings Settings. The Settings app contains Swipe up on the home screen, tap most of the tools for customizing and configuring your phone. Network & internet Wi-Fi Turn Wi-Fi on or off and configure your Wi-Fi connections. When Wi-Fi is on, tap Wi-Fi preferences > Advanced > Wi-Fi Direct in the Wi-Fi menu to share data between two devices via Wi-Fi Direct.

  • Page 62: Connected Devices

    Note: The data usage is measured by your phone, and your carrier’s data usage accounting may differ. Tethering & portable hotspot: Enable to share your phone's mobile data connection with a single computer via a USB cable (USB tethering) or with up to ten devices at once (wirelessly) by turning your phone into a portable Wi-Fi hotspot.

  • Page 63: Display

    Within an app's settings menu: • Permissions: Grant permissions for the app, such as allowing the app to access your Camera, Contacts, Location, etc. • Notifications: Configure how this app will display notifications Display • Brightness level: Set the brightness of the display. • Night Light: Night light tints your screen amber.

  • Page 64: Sound

    Sound Use the Sound settings to configure many aspects of call and notification ringtones, music, and other audio settings. • Media volume: Volume for media, such as mucic, videos, sound recordings, and more. • Call volume: Volume during a phone call. You can also adjust call volume by pressing the Volume keys during a phone call.

  • Page 65: Storage

    Storage View details about storage used by apps, images, etc. and manage space on your phone. Security • Google Play Protect: Google Play Protect regularly checks your apps and device for harmful behavior. You’ll be notified of any security risks found. • Find My Device: Find My Device helps you locate this device remotely.

  • Page 66: Accounts

    • Encryption & credentials • E ncrypt phone: Encrypt your accounts, settings, download apps and their data, media and other files. • S torage type: Show storage type. • T rusted credentials: Display trusted CA certificates. • U ser credentials: Check and manage stored credentials. • I nstall from SD card: Install encrypted certificates from microSD card.

  • Page 67: Privacy

    Privacy • Permission manager: Set individual app permissions to Location, Storage, and more. • Make passwords visible: Tap the switch to show passwords as you type. • Autofill: Enable your device and Google account to store data for autofill entries, search history, location history, and more. Digital Wellbeing &...

  • Page 68: At&T Software Update

    AT&T Software Update Smart Manager • Restrict auto-start apps can make system run faster and extend battery life. System Languages & input • Languages: Select your preferred language and region. • Virtual keyboard • G board: The Gboard settings apply to the on-screen keyboard that is included with your phone.
  • Page 69 • Personal dictionary: Open a list of the words you’ve added to the dictionary. Tap a word to edit or delete it. Tap the add button (+) to add a word. • Pointer speed: Select how fast the pointer/mouse should scroll when you connect the phone to a trackpad or mouse accessory.
  • Page 70 Backup Turn on the switch to back up your device’s settings and other application data to Google Servers, with your Google account. If you replace your device, the settings and data you’ve backed up are restored onto the new device for the first time you sign in with your Google account. If you mark this option, a wide variety of settings and data are backed up, including your Wi-Fi passwords, bookmarks, a list of the applications you’ve installed, the words you’ve added to the dictionary used by the onscreen keyboard,...
  • Page 71 AT&T Software Update Settings. 1. Swipe up on the home screen, tap 2. Tap Settings > System > AT&T Software Update, and the phone will search for the latest software. Your phone will automatically download the update package. You can choose to install or ignore the updates. Note: All personal information will be saved following the update process.

  • Page 72: Troubleshooting

    Troubleshooting If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. If your particular problem cannot be resolved using the information in the chart, contact the dealer where you purchased the phone. Problem Possible causes Possible solution...
  • Page 73 Problem Possible causes Possible solution Battery not The battery or battery charger is Contact the dealer. charging damaged. The phone’s temperature is below Adjust the environment to avoid 32°F or higher than 113°F. extremes of temperature. Poor contact between the battery Check all connectors to make and charger.
  • Page 74 Problem Possible causes Possible solution Unable to The NANO SIM card is invalid. Contact your service provider. connect to the You are not within the network’s Check the service area with your network service area. service provider. Poor signal. Move to an open space, or if you are inside a building, move closer to a window.

  • Page 75: For Your Safety

    For your safety General safety Don’t make or receive handheld calls while driving. And never text Don’t use at gas stations. while driving. Keep your phone at least half an Your phone may produce inch (15 mm) away from your ear a bright or flashing light.

  • Page 76: Fcc Rf Exposure Information (Sar)

    FCC RF Exposure Information (SAR) This phone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States. During SAR testing, this device was set to transmit at its highest certified power level in all tested frequency bands and placed in positions that simulate RF exposure in usage against the head with no separation, and near the body with the separation of 15 mm.

  • Page 77: Fcc Compliance

    While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirements. SAR compliance for body-worn operation is based on a separation distance of 15 mm between the unit and the human body. Carry this device at least 15 mm away from your body to ensure RF exposure level compliant or lower to the reported level.
  • Page 78 This mobile phone has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 79: Hearing Aid Compatibility (Hac) Regulations For Mobile Phones

    Hearing Aid Compatibility (HAC) regulations for mobile phones In 2003, the FCC adopted rules to make digital wireless telephones compatible with hearing aids and cochlear implants. Although analog wireless phones do not usually cause interference with hearing aids or cochlear implants, digital wireless phones sometimes do because of electromagnetic energy emitted by the phone’s antenna, backlight, or other components.
  • Page 80 This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.

  • Page 81: Ctia

    CTIA a) Do not disassemble or open crush, bend or deform, puncture or shred. b) Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. c) Only use the battery for the system for which it is specified.

  • Page 82: Distraction

    Distraction Driving Full attention must be given to driving at all times in order to reduce the risk of an accident. Using a phone while driving (even with a hands-free kit) can cause distraction and lead to an accident. You must comply with local laws and regulations restricting the use of wireless devices while driving.
  • Page 83 • Do not drop, throw, or try to bend your phone or its accessories. • Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories. • Do not paint your phone or its accessories. • Do not attempt to disassemble your phone or its accessories.
  • Page 84 Antenna Do not touch the antenna unnecessarily. Normal use position When placing or receiving a phone call, hold your phone to your ear, with the bottom toward your mouth. Air bags Do not place a phone in the area over an air bag or in the air bag deployment area as an airbag inflates with great force and serious injury could result.

  • Page 85: Electrical Safety

    • Use the special features that are designed to minimize the times of pressing buttons, such as Message Templates and Predictive Text. • Take lots of breaks to stretch and relax. Emergency calls This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions.

  • Page 86: Interference

    Connection to a car Seek professional advice when connecting a phone interface to the vehicle electrical system. Faulty and damaged products Do not attempt to disassemble the phone or its accessories. Only qualified personnel can service or repair the phone or its accessories. If your phone (or its accessories) has been submerged in water, punctured, or subjected to a severe fall, do not use it until you have taken it to be checked at an authorized service center.
  • Page 87 Hearing aids People with hearing aids or other cochlear implants may experience interference noise when using wireless devices or when one is nearby. The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference.

  • Page 88: Explosive Environments

    Interference in cars Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands-free kit with an external antenna is included in the installation. Explosive environments Gas stations and explosive atmospheres In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your phone or other radio equipment.

  • Page 89: Specifications

    Specifications Handset specifications are shown in the following table. Network frequency GSM: 850/900/1800/1900 UMTS: B2/4/5 LTE: B2/4/5/12(MFBI)/14/66(MFBI) /B30 Operating system Android 10 (Go edition) Display 5.6" (18:9) FWVGA FW+ 480X960 Processor MT6739WW Memory 2 GB RAM, up to 16 GB ROM microSD support up to max 128GB Wi-Fi...

  • Page 90: Year Limited Warranty

    2 YEAR LIMITED WARRANTY TCT Mobile Inc., offers a 2 year limited warranty on the AT&T 5002R smart phone that is found to be defective in materials or workmanship upon submission of the following items: 1. Proof of purchase – consisting of original invoice or sales slip indicating the date of purchase, dealer’s name, model and serial number of the product.
  • Page 91 • TCT will not be responsible for failure to use the battery in accordance with the specific instructions of core outlined in the product user manual. For example, do not attempt to open sealed devices, such as batteries. Opening of sealed devices may result in bodily injury and/or property damage.
  • Page 92 3. All refund requests shall be submitted to the retailer where the device(s) were originally purchased and shall subject to the retailer’s refund policies. Customers may obtain the retailers return policies at the links provided below: a. U.S. https://us.alcatelmobile.com/return-policy/ 4. Repair or Replacement of any TCT product under the terms of this warranty does not provide right to extension or renewal of the warranty period.

  • Page 93: Electronic Recycling

    Electronic Recycling For more information on Electronic Recycling, please: 1) Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.com/electronic-recycling-program, or 2) Call Alcatel US Customer Support at 1-855-368-0829. Battery Recycling (USA & Canada) Alcatel partners with Call2Recycle to offer a safe and convenient battery ®...

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