The voice control for navigation in Ford SYNC 3 is not working after a software and map update. Other voice commands, such as those for phone, USB, and DAB, still function correctly, but navigation commands only produce a beep as if an incorrect command was given.

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Summary of Contents for Ford SYNC 3

Page 1 ® owner.ford.com ford.ca May 2016 Third Printing Supplement SYNC 3 Litho in U.S.A. GJ5J 19A285 DA...
Page 2 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2016 All rights reserved. Part Number: 01/2016 20160114172239...
Page 4 Table of Contents SYNC 3 General Information........3 Home Screen..........18 Using Voice Recognition......19 Entertainment..........27 Climate............38 Phone............46 Navigation............52 Electric Vehicle Information.....62 Apps...............83 Settings............85 SYNC 3 Troubleshooting......100 MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...
Page 5 MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...
Page 6 SYNC 3 Getting to Know Your System GENERAL INFORMATION The SYNC 3 system allows you to interact WARNING with a variety of features using the touchscreen and voice commands. By Driving while distracted can result in integrating with your Bluetooth-enabled...
Page 7 SYNC 3 Item Menu Item Action and Description Status Bar This bar displays icons and messages pertaining to current system activities including climate settings, voice commands and phone functions such as text messages. Home This button is available on the main screens. Pressing it takes you to the home screen view.
Page 8 SYNC 3 E205802 Callout Item Description Driver Temper- This shows the temperature the driver selects ature through the climate control system. (If equipped) Heated steering When you activate the heated steering wheel option wheel on the touch screen, this icon displays. It only...
Page 9 A caller can not hear you. Mute This icon displays when the audio system is muted. Download The SYNC 3 system has been updated, press this icon for more details. Wi-Fi in Range This icon appears if a Wi-Fi network is connected.
Page 10 (If equipped) to your destination and find points of interest along your route. Apps Connect and control SYNC 3 compatible apps running on your iphone or android device. Also, access built-in additional features such as SiriusXM Traffic and Travel Link (if equipped).
Page 11 (voice options you may be able to control some settings). of the SYNC 3 features on your information display. The features are visible either in The system also asks short questions the right hand display (A) or in the center (confirmation prompts) when it is not sure of the display (B).
Page 12 SYNC 3 E208634 You can make the following adjustments using the information display SYNC 3 screen: Option Information Audio Information for current audio playing. Select source. Naviga- View current road and speed limit (if information is available). tion View current route, next turn, time to your destination (depending on cluster level), distance to destination (depending on cluster level), and ability to cancel route.
Page 13 SYNC 3 Option Information Phone If you are not on a call, a call can be made by selecting: * Quick All calls Incoming calls Outgoing calls Missed calls dial If you are on a call, the call information is displayed on the information display.
Page 14 SYNC 3 SEEK Reverse and PHONE REJECT: • DISP: Switch the display on or off. You can also touch the screen to switch the • While in radio mode, press to seek display back on. between memory presets. • Temperature, fan and climate control •...
Page 15 SYNC 3 Note: Before setting this feature on, make To make sure that 911 Assist works sure that you read the 911 Assist Privacy correctly: Notice later in this section for important • SYNC must be powered and working information.
Page 16 SYNC 3 Before making the call: 911 operators your vehicle location or other details about your vehicle or crash to assist • SYNC provides a short window of time 911 operators to provide the most (about 10 seconds) to cancel the call.
Page 17 • For your safety, some SYNC 3 • Any action that requires you to use a functions are speed-dependent. Their keyboard is restricted, such as entering use is limited to when your vehicle is...
Page 18 SYNC 3 Restricted features Navigation Using the keyboard to enter a destination. Demo navigation route. Adding or editing Navigation Favorites entries or Avoid Areas. Website Creating a SYNC Owner Account owner.lincoln.com Why do I need a SYNC owner account? www.syncmyride.ca www.syncmaroute.ca...
Page 19 Wi-Fi network. You may your vehicle off. The updates do not Networks have to enter the security interrupt the normal use of your SYNC 3 code if the network is system. If a download does not complete secured. The system...
Page 20 Upon activation of an update, When you connect a cellular phone to a banner displays on the touchscreen SYNC 3, the system creates a profile within indicating the system update. Select the your vehicle that links to that cellular icon to see more detail.
Page 21 SYNC 3 government authorities, or other third independently of Ford Motor Company, parties acting with lawful authority. Other Ford of Canada and The Lincoln Motor parties may seek to access the information Company. HOME SCREEN E209015 Item Tile Home screen display Audio Shows the active media source.
Page 22 If equipped. You can access each feature controlled You can touch any of the feature displays by SYNC 3 through a variety of commands. to access that feature. To activate the SYNC 3 voice Anytime you select the home button, the commands push the voice system returns you to this screen.
Page 23 Gives you available commands you can use on the current screen. Audio Voice Commands Included here are some of the most popular commands for each SYNC 3 ___ is a dynamic listing, meaning that for feature. audio voice commands it can be the name...
Page 24 SYNC 3 To control the media features, press the voice button and when prompted, say: Voice command Description Sirius Channel ___ You can say the Sirius channel name or number such as "Sirius channel 16". You can also just say the name of a Sirius station such as "The Pulse".
Page 25 SYNC 3 Climate Voice Commands (If equipped) To adjust the temperature, press the voice control button on the steering wheel and when prompted, say: Voice command Action and Description Climate Set Temperature ___ Adjust the temperature between 59.0°F (15°C) and 86.0°F (30°C).
Page 26 Dial Tells SYNC 3 to make the phone call. Delete Tells SYNC 3 to erase the last block of digits stated. Clear Tells SYNC 3 to erase the entire number. Text Message Voice Commands To access text message options, press the voice button and say:...
Page 27 SYNC 3 Navigation Voice Commands point of interest. ___ is a dynamic listing, meaning that for Setting a Destination navigation voice commands it can be a You can use any of the following POI category or an address. commands to set a destination or find a...
Page 28 The following voice commands are always available: Voice command Description Mobile Apps SYNC 3 will prompt you to say the name of an app to start it on SYNC 3. List Mobile Apps SYNC 3 will list all of the currently available Mobile Apps.
Page 29 SYNC 3 You can say the following commands to access SiriusXM Traffic and Travel Link: Voice command Description Show Traffic Displays a list of traffic incidents. Show Weather Map Displays the current weather map. Show Fuel Prices Displays a list of fuel prices.
Page 30 SYNC 3 Note: Depending on the current climate To disable this automatic fan speed control settings, the fan speed may reduction feature during voice sessions, automatically go down while issuing voice press and hold the climate control AC and commands or while making and receiving...
Page 31 The name of the USB that is plugged in displays here. Bluetooth Stereo Apps If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. * This feature may not be available in all markets and requires an active subscription.
Page 32 Note: This feature may not be available its prices, at any time, with or without in all markets and requires an active notice to you. Ford Motor Company and subscription. The Lincoln Motor Company shall not be responsible for any such programming changes.
Page 33 SYNC 3 The following buttons are available for Sirius: Menu item Action and description Browse Touch this button to see a list of available stations. Direct Tune A pop-up appears, allowing you to type in the call numbers of a station.
Page 34 SYNC 3 SIRIUS Satellite Radio Reception Factors and Troubleshooting Potential reception issues Antenna obstructions For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible.
Page 35 SYNC 3 Troubleshooting tips Message Cause Action Updating… Update of channel program- No action required. The ming in progress. process may take up to three minutes. Questions? Call 1-888- Your satellite service is no Contact SIRIUS at 1-888-539- 539-7474 longer available.
Page 36 SYNC 3 The multicast indicator appears in FM content is available. HD1 signifies the main mode (only) if the current station is programming status and is available in broadcasting multiple digital broadcasts. analog and digital broadcasts. Other The highlighted numbers signify available...
Page 37 SYNC 3 In order to provide the best possible technology. Independent entities own and experience, use the contact form to report operate each station. These stations are any station issues found while listening to responsible for ensuring all audio streams a station broadcasting with HD Radio and data fields are accurate.
Page 38 HD Radio and the HD and http://www.ibiquity.com/automotive/ HD Radio logos are proprietary trademarks report_radio_station_experiences of iBiquity Digital Corp. Ford Motor Company, The Lincoln Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Once you select this option, the system Radio technology.
Page 39 (button highlighted) and repeat track (button highlighted with a small number one). Shuffle Play the tracks in random order. For some devices, SYNC 3 is able to You can use the forward, reverse, pause provide 30-second skip buttons when you or play buttons to control the audio listen to audio books or podcasts.
Page 40 SYNC 3 Button Function Composers A-Z Jump This button allows you to choose a specific letter to view within the category you are browsing. Explore Device If available, this allows you to browse the folders and files on your USB device.
Page 41 SYNC 3 SYNC 3 is also able to organize the media CLIMATE from your USB device by metadata tags. Metadata tags, which are descriptive Touch the climate button on the software identifiers embedded in the touchscreen to access your climate control media files, provide information about the features.
Page 42 SYNC 3 AUTO: Touch the button to switch automatic operation on. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature.
Page 43 SYNC 3 Recirculated air: Touch to switch the recirculated air on or off which may reduce the amount of time needed to cool down the interior and help reduce odors from reaching the interior. Recirculated air also engages automatically when you select MAX A/C.
Page 44 SYNC 3 E208806 Driver temperature: Touch up or down to adjust the temperature. Heated steering wheel: Touch the heated steering wheel icon to switch the heated steering wheel on and off (if equipped). Defrost: A pop up appears on the screen to display the defrost options.
Page 45 SYNC 3 Heated rear window: Turns the heated rear window on and off. See the Heated Windows and Mirrors chapter in your owner manual. AUTO: Touch the button to switch on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature.
Page 46 SYNC 3 MAX A/C: Touch to cool your vehicle with recirculated air. Touch again for normal A/C operation. MAX A/C distributes air through instrument panel vents and may help reduce odors from entering your vehicle. MAX A/C is more economical and efficient than normal A/C mode.
Page 47 SYNC 3 E208805 Driver temperature: Touch up or down to adjust the temperature. Heated steering wheel: Touch the heated steering wheel icon to switch the heated steering wheel on and off (if equipped). Defrost: A pop up appears on the screen to display the defrost options.
Page 48 SYNC 3 Heated rear window: Turns the heated rear window on and off. See the Heated Windows and Mirrors chapter in your owner manual. AUTO: Touch the button to switch on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature.
Page 49 (if equipped). PHONE Hands-free calling is one of the main features of SYNC 3. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality.
Page 50 Select SYNC on your device. Confirm that the six-digit PIN appearing on your phone matches the six-digit PIN that displays on the SYNC 3 screen. Once you have confirmed the PIN, the display indicates when the pairing is successful.
Page 51 PIN that appears on the touchscreen. Skip the next step. When your device prompts you, confirm that the PIN provided by SYNC 3 matches the PIN on your cell phone. The display indicates when the pairing is successful. SYNC 3 prompts you to choose your settings for certain features.
Page 52 SYNC 3 E205447 Item Menu Item Action and Description Recent Call List Displays your recent calls. You can place a call by selecting an entry from this list. You can also sort the calls by selecting the drop down menu at the top of the screen. You can choose:...
Page 53 Making Calls There are many ways to make calls from the SYNC 3 system, including using voice commands. See Using Voice Recognition (page 19). You can use the touchscreen to place calls as well.
Page 54 Note: You can also reject the call by pressing the phone button on the steering To call a number from your recent calls, wheel. select: Ignore the call by doing nothing. SYNC 3 Menu Item Action and Description logs it as a missed call. Recent Call...
Page 55 Reply You can select from 15 preset message. Press the message that you would like to use and confirm to send the message. You can also cancel the message. SYNC 3 confirms when the message is sent successfully. Close To exit the screen.
Page 56 SYNC 3 Map Mode Heading up (2D map) This always shows the direction of Map mode shows advanced viewing forward travel to be upward on comprised of 2D city maps, 3D landmarks E207750 the screen. This view is available and 3D city models (when available). 2D for map scales up to 3 mi (5 km).
Page 57 SYNC 3 If you have subscribed to SiriusXM Traffic You can choose to display traffic icons on and Travel Link (where available), traffic the map representing twelve different flow will be indicated on the map by green types of incidents. See Settings (page (clear), yellow (slowing), and red (stopped) 85).
Page 58 You can select any option from the list to select it as your destination. These locations cannot be deleted individually. To delete them, preform a master reset. See SYNC 3 Troubleshooting (page 100). Home Select to navigate to your set Home destination.
Page 59 SYNC 3 Menu Item Description Add a Select this button and enter a location into the destination Favorite bar. Search Select this option to have the system locate the address you have entered. Save Select this button when the address you have entered appears on the screen.
Page 60 The navigation map shows your estimated time of arrival, remaining travel time and the distance to your destination. SYNC 3 may not always announce vehicle arrival at the exact point of your destination and you may have to cancel a route manually.
Page 61 SYNC 3 To access the Navigation menu, press: Button Menu You can then select: Screen View Full Map A full screen map displays during navigation. Highway Highway exit information displays on the right hand side Exit Info of the screen during navigation.
Page 62 SYNC 3 Button Cancel Route The system asks for confirmation and then returns you to the map mode screen. Mute Guidance Selecting this option switches off the audio navigation guidance. Press the button again to un-mute guidance. View Route Press this to see a map of the full route.
Page 63 SYNC 3 Menu Item Add Waypoint The waypoint list then appears and you are able to re-order all of your waypoints by selecting the menu icon on the right hand side of the location. You can select up to five waypoints.
Page 64 SYNC 3, but you should expect a slight investigation by e-mail. difference in minutes or miles with the Map coverage includes the USA (including SYNC 3 route.
Page 65 SYNC 3 ELECTRIC VEHICLE INFORMATION E211289 If your vehicle is a Hybrid Electric Vehicle or a Plug-In Hybrid Electric vehicle, it has unique electric vehicle information that is available through the Apps section of the touch screen. MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...
Page 66 Power Flow MyFord Mobile and to set up your MyFord Mobile account, visit: Charge Settings Website Charge Settings (Ford Energi Vehicles Only) www.myfordmobile.com This screen allows you to set up the charging convenience features. MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...
Page 67 SYNC 3 To improve the charging experience, your vehicle has the following convenience features: Feature Description Value Charge Your vehicle schedules its charging time for when the utility rates are lowest. Contact your utility company to see what rates are available.
Page 68 SYNC 3 E210843 My GO Time summary displays the next GO Time and cabin temperature setting. Charging status and actual times displays charging status with the charging start time, end time, and duration. Charge profile and mode displays the charging profile and charging mode for the vehicle's present location.
Page 69 SYNC 3 My GO Time Summary E210844 Item Menu Item Action and Description My Go Time This area of the screen shows your scheduled Go Time and your cabin conditioning information. Next GO Time This is the time and date of your next set drive time. Your vehicle automatically schedules charging and cabin conditioning to finish by this time.
Page 70 SYNC 3 Conflict Notification highlighting areas of the screen in colored text. The system alerts you to any conflicts by If your battery cannot have a full charge by the scheduled drive time, the system highlights your next GO Time and Charge Complete time and the following message...
Page 71 SYNC 3 Charging Status and Actual Times E210845 Item Menu Item Action and Description Charge Status This is the status of the charging system, which includes the charging plug, high-voltage battery and charger. Next Charge This means the vehicle is unplugged.
Page 72 SYNC 3 Item Menu Item Action and Description Charged This informs you that the high- voltage battery is fully charged and not currently scheduled for further charging. Fault This alerts you that a fault is present and is preventing the high-voltage battery from charging.
Page 73 SYNC 3 Item Menu Item Action and Description Start This is the scheduled start time of charging. At Plug-In When the vehicle is in Charge Now mode, and unplugged, the message At Plug In appears, indicating the vehicle immediately starts charging once you plug it in.
Page 74 SYNC 3 Item Menu Item Action and Description Value Charge This is the name of the presently detected Value Charge Profile Profile. The system detects a customer defined value charge profile when the vehicle is within approximately 300 ft (91.4 m) of the GPS location registered for the profile. If the vehicle is close to more than one charge profile location, it chooses the closest.
Page 75 SYNC 3 Estimated Charge Time Limits E210847 Item Menu Item Action and Description Battery This shows you the battery's current charge displayed as a percentage. A reading of 100% means the battery has a full charge. A reading of 0% indicates the battery has no plug-in energy left.
Page 76 SYNC 3 Item Menu Item Action and Description Note: Some charging stations use lower voltage (208V), which result in longer charge times. 120V / Low Power is the estimated maximum charging time from the present high-voltage battery level to full charge (100%).
Page 77 SYNC 3 Menu Item Action and Description My GO Times Allows you to edit the GO Time and cabin conditioning temperature. GO Time 2 --:-- Indicates that you can add a GO Time to this slot. Note: If you set GO Time 2 to occur before GO Time 1, a message pops up alerting you.
Page 78 SYNC 3 Menu Item Action and Description Clear Touching this button erases the GO Time and cabin conditioning temperature. Save Touching this button stores the GO Time and temperature settings. Note: If you select a GO Time, but choose Off for the temperature setting, the vehicle schedules charging to be complete by your GO Time and does not condition the cabin.
Page 79 SYNC 3 Menu Item Action and Description Default This displays the charging mode and off-peak times for your Default Value Charge profile. The system displays off-peak times for weekdays; the remaining hours of the day are considered peak time. The system displays similar off-peak times for weekend days.
Page 80 SYNC 3 Menu Item Action and Description + and - Allows you to switch the hours of your start and finish times. Weekend Start Weekday Finish Allows you to switch the time of your start and finish time. This setting is viewable in Weekend Finish 12-hour mode.
Page 81 SYNC 3 Callout Item Description Motor-to-Wheel Flow Shows the direction of power flow between the wheels and the electric motor. Electric Motor Represents the hybrid electric motor. The higher the motor power is, the larger the circle around this node. Any time the vehicle is ready to be driven, the motor node illuminates.
Page 82 SYNC 3 Callout Item Description High Voltage Battery Power Represents your high-voltage battery. A circle illuminates around the node when the high-voltage battery is receiving power from regenerative braking or engine char- ging. The higher the power going into the high-voltage battery, the larger the circle around this node.
Page 83 SYNC 3 Callout Item Description Engine Power Represents the gasoline engine. It illumin- ates only when the gasoline engine is on. The higher the engine power is, the larger the circle around this node. Engine-to-Wheels Flow Shows the direction of the power flow between the engine and the wheels.
Page 84 SYNC 3 Engine On due to Neutral Gear The engine is on because the vehicle is in neutral gear. Shift out of neutral gear to return to electric mode. Low Gear The engine is on because the vehicle is in low gear.
Page 85 SYNC 3 Menu Item Action and Description Status: Hybrid Drive The electric motor and gasoline engine are powering the vehicle. Status: Charging HV Battery The hybrid system is storing power in the high-voltage battery. Status: Idle The vehicle is either at rest, or sharing very little power between the electric system parts.
Page 86 The system enables voice, steering wheel, down the app on your phone, it shuts and touch screen control of SYNC 3 down the app on SYNC 3 as well. AppLink enabled smartphone apps. Once an app is running through AppLink, you...
Page 87 Note: In order to use SiriusXM Traffic and see the data included in each group. Travel Link, your vehicle must have When you launch an app using SYNC 3, navigation. the system may ask you to grant certain Note: A paid subscription is required to permissions, for example Vehicle access and use these features.
Page 88 SYNC 3 When you subscribe to SiriusXM Traffic current traffic alerts, view the current and Travel Link, it can help you locate the weather map, get accurate ski conditions best gas prices, find movie listings, get and see scores to current sports games.
Page 89 Menu Item Action and Description Podcast Speed For some Apple devices, SYNC 3 can adjust the playback speed of podcasts. When a podcast is playing, you can choose: Slower Normal Faster...
Page 90 SYNC 3 Menu Item Action and Description Media Player Cover art displays from your device’s music files. If no cover art for the files exists on the device, then the Gracenote Database provides cover art. Gracenote® The Gracenote Database supplied cover art is used for your music files.
Page 91 Have the system find your device There are two ways to pair a Bluetooth enabled device. SYNC 3 asks you to choose your settings for certain features. Your cell phone may Have the system find your device also prompt you to give SYNC 3 permis- sion to access information.
Page 92 SYNC 3 Website Have your device find the system www.syncmaroute.ca SYNC 3 asks you to choose your settings for certain features. You cell phone may also prompt you to give SYNC 3 permis- Have your device find the system sion to access information. For more...
Page 93 Action and Description Manage Contacts You can then select: Auto Phonebook Enable this option to have SYNC 3 periodically re-download your Download phonebook to keep your contact list up to date. Display Contact Enable this option to have the photos associated with your contacts...
Page 94 SYNC 3 Menu Item Action and Description Text Message Notification You can then select: No Alert (Silence) No sound plays when a message comes to your phone. You can select one of the three available notification sounds. Voice Readout When enabled, the caller's information is read to you.
Page 95 SYNC 3 Menu Item Action and Description FM HD Radio Activation of this feature allows you to listen to HD radio broadcasts. AM HD Radio (Dependent on current radio source, If Avail- able) Radio Text This feature is available when FM Radio is your active media source.
Page 96 SYNC 3 Menu Item Action and Description POI Icons Enable this feature to display up to 3 POI icons on the navigation map. Once this feature is activated you can select Select POIs the icons you want displayed by selecting:...
Page 97 Bluetooth or statistics and debugging information. USB device on SYNC 3. In order to enable Updates may take place automatically. mobile apps, SYNC 3 requires user Note: Standard data rates will apply. Ford...
Page 98 Disabling mobile apps in the settings menu disables auto- matic updates and the use of mobile apps on SYNC 3. You can view the status of mobile app permissions in the settings menu. Once Mobile Apps is enabled, you have the following options:...
Page 99 SYNC 3 General Note: Ford and Lincoln are not responsible or liable for any damages or loss of Access and adjust the system settings, privacy relating to usage of an app, or voice features, as well as phone, dissemination of any vehicle data that you navigation and wireless settings.
Page 100 Wi-Fi Available The system alerts you when your vehicle is parked and a Wi-Fi Notifications network is within range if SYNC 3 is not already connected. To switch ambient lighting off, press the Ambient Lighting active color once or drag the active color (If Equipped) all the way down to zero intensity.
Page 101 SYNC 3 You can select the following features to Door Keypad Code update their settings. Select this button to edit the door keypad code. The first time you change the code, you need to enter the five-digit factory set code. You can find this code on the owner's wallet card in the glove box or from your authorized dealer.
Page 102 SYNC 3 Menu Item Action and Description The screen displays with a light background to enhance daytime viewing. Night The screen displays with a darker background to make nighttime viewing easier. The screen goes black and does not display anything. To switch the screen back on, simply tap the screen.
Page 103 For Ford United States: 1-800-392-3673 Canada: 1-800-565-3673 SYNC 3 TROUBLESHOOTING Mexico: 01-55-5899-7594 For Lincoln Your SYNC 3 system is easy to use. United States: 1-800-521-4140 However, should questions arise, please Canada: 1-800-387-9333 refer to the tables below. Mexico: 01-55-5899-7594 To check your cell phone's compatibility, To enable valet mode, enter your chosen visit the Ford or Lincoln website.
Page 104 SYNC 3 Cell phone issues Issue Possible cause Possible solution Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3.
Page 105 Repeat these steps for every other SYNC 3 vehicle that you connect. Your iPhone will only forward incoming text messages to SYNC 3 if the iPhone is not unlocked in the messaging application. Replying to text messages using SYNC 3 is not supported by iPhone.
Page 106 USB and Bluetooth Stereo issues Issue Possible cause Possible solution Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using the manufac- Possible device malfunc- turer's cable.
Page 107 The device has a lock Make sure your device is unlocked before screen enabled. connecting it to SYNC 3. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3.
Page 108 Poor signal seen by SYNC There may be an obstruc- If the vehicle is equipped 3 despite being near a tion between SYNC 3 and with heated windshield, try hotspot. the hotspot. positioning the vehicle so that the windshield is not facing the hotspot.
Page 109 SYNC 3 Wi-Fi Issues Issue Possible cause Possible solution SYNC 3 is not seen when SYNC 3 does not provide a SYNC 3 currently does not searching for Wi-Fi networks hotspot. provide a hotspot from your phone or other devices.
Page 110 SYNC 3 AppLink issues Issue Possible cause(s) Possible solution(s) your phone to SYNC 3 in order to find AppLink- capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. Make sure you have down-...
Page 111 Android operating phone. If you are in your but I still cannot find any system that may cause apps vehicle, SYNC 3 should be apps. that were found on your able to automatically re- previous vehicle drive to not...
Page 112 The Bluetooth volume on using the device's volume app on SYNC 3, but there is the phone may be low. control buttons which are no sound or the sound is most often found on the very low.
Page 113 Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. You may be using the SYNC 3 does wrong voice commands. Refer to the audio display during an active not understand voice session to find a list of voice what I am commands there.
Page 114 Make sure that your contact names do not contain special charac- have any special characters like *, - or +. ters. SYNC 3 applies the phonetic pronunciation rules of the selected language to the The SYNC 3 contact names stored on your cell phone.
Page 115 SYNC 3 uses a synthetically generated voice rather than pre-recorded human The system voice. generates voice SYNC 3 offers several new voice control prompts and the SYNC 3 uses text-to- features for a wide range of languages. pronunciation of speech voice prompt...
Page 116 Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then resume using the SYNC 3 system. For additional assistance with SYNC 3 troubleshooting please call or visit the Ford or Lincoln Website.
Page 117 SYNC 3 Ford Support Customer Relation- United States: 1-800-392-3673 ship Center Canada: 1-800-565-3673 Mexico: 01-800-719-8466 Website owner.ford.com www.syncmyride.ca www.syncmaroute.ca Lincoln Support Customer Relation- United States: 1-800-521-4140 ship Center Canada: 1-800-387-9333 Mexico: 01-800-719-8466 Website owner.lincoln.com www.syncmyride.ca www.syncmaroute.ca MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...
Page 118 SiriusXM Traffic and Travel Link....84 Making Calls............50 Pairing Your Cell Phone for the First Time..............47 Phone Menu............48 Climate............38 Receiving Calls..........51 Text Messaging..........52 Electric Vehicle Information.....62 Settings............85 Charge Settings (Ford Energi Vehicles Only)..............63 911 Assist.............91 Power..............77 Ambient Lighting..........97 Entertainment..........27 Bluetooth............87 AM/FM Radio.............28 Clock..............87 Apps..............37 Display..............98...
Page 119 Index Phone Voice Commands.......22 SiriusXM Traffic and Travel Link Voice Commands............25 Voice Settings Commands......26 MKC (TME) , enUSA, Edition date: 01/2016, Second Printing...

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